Trusted Agent profile · Reading, Berkshire
Verified
★★★★★
279 reviews across 2 platforms
21 Whitley Street, Reading, Berkshire, RG2 0EG
Part of Martin & Co, see every office.
Martin & Co's office in Reading, Berkshire, at 21 Whitley Street, is rated 4.5 out of 5 across 279 reviews on two platforms, including 277 Google reviews rated 4.5.
We have been providing specialist advice to buyers, sellers, tenants, and investors alike since 2001, and offer a large number of managed properties in Reading and its surrounding suburbs. Parma Dhillon is Director at Martin & Co Reading and along with his team, has built strong and loyal relationships with tenants, landlords and customers alike. Reading offers fantastic links to London, with a fast train to Paddington in just 25 minutes - making it hugely popular amongst commuters. The town has excellent schools and local amenities, along with a university, and as such attracts families, students and professionals. We offer a unique combination of expertise and outstanding company values, bringing you the very best service at all times. At Martin & Co Reading we enjoy the constant reward of finding people a house to buy or rent, so please do get in touch with a member of our dedicated team. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Reading get you on the move.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleMartin & Co, Reading, have managed the letting of a house in Reading for me and my wife since 2002 - sixteen years! We cannot fault the service... highly recommended... five star. They have looked after our interests and responsibilities, as well as liaising with the tenants and dealing with tenants' enquiries and concerns. They keep as fully informed and take away much of the burden of carrying out our landlord duties. We are very happy customers of Martin & Co.
1/5
GoogleNever ever go with this letting agent .. They didn't any inventory check when I checked in . When I reported the issued with the apartment ( water leakage in the washroom , crack on the glass in the rooms , broken sofa ) they didn't take any action after multiple emails and phone calls . Lastly , I had to dispose their faulty sofa and bought a new one . Also , had to survived with the other issues like water leakage in the washroom , crack on the glass in the rooms etc. The water leakage in the washroom deteriorated during the snowfall during Feb/March'18 , I had to vacate the flat and moved to a new flat . I am still paying the rent as the contract is till Apr'18 . Lastly , the advertisement mentioned that there was a car parking available . However, I was charged additional £25 per month when I purchased a car and asked for the parking space
1/5
GoogleBad experience, i would not recommend them as tenant.
HI I'm sorry to hear that you had a negative experience with Martin & Co as a tenant. It's important for companies to address issues and improve their services based on feedback. Hopefully, they can learn from your experience to provide better service to future tenants. If you need any assistance or advice regarding your situation, feel free to share more details or call into our branch.
5/5
GoogleOutstanding and professional to the last detail. As a landlord it's essential to work with a good Estate agency to ensure you have the right vetted tenants. Martin & Co are the sole agency I work with and have done to many years.
thanks Rick, glad to hear you are happy with our service !!
5/5
GoogleGreat help finding great tenants! Thanks for your helpPositiveResponsiveness, Professionalism, Value
thank you Tom for the nice words, glad we could assist!!
5/5
GoogleI had a rent contract for a flat in Reading for almost 2y6m. From the day 1 until the last day of the contract, I had an impeccable collaboration: - very good communication - helpful when needed - transparency on every level Recommend!
Hi, thanks for the review, it has been a pleasure working with you!
2/5
GoogleNice people but pretty useless, every year when renewing our contract we had to make the same amendments which would be promised to be incorporated into next year's contracts, but never were. Inventory check was I think for a different flat (bathrooms were listed as white emulsion but were infact fully tiled from ceiling to floor!) which was fine - it was a different company that comes in to do inventories, but when we wanted it changed 'we don't re-sign on inventories'. They didn't manage to find anyone to take our place when we left in 2 months (which would have saved us 2 months rent!) yet another agency managed to fill the flat in 24hrs. You have to be on it like a hawk, but we've yet to find a decent letting agency - maybe as a business there's not enough money in it to make it worth the effort, who knows. At least humans work here though.
1/5
FacebookCongratulations Martin & Co, I would currently rank you the highest in lack of customer service. After nearly 2 weeks without hot water, numerous phone calls and the excuse of 'erm.... I can't remember what happened last week' I figured that this was the only way to actually get a response and hopefully get our hot water back on again. If someone would please respond asap that would be great. I won't bother about leaving contact details as I am sure your receptionist could probably recite my phone number by now. Thanks!
5/5
GoogleI have been using Martin & Co, it must be well over 10 years, they have always offered a quick and professional service and have looked after my property
thanks for the review Michael !
5/5
GoogleIt was a very great experience and a smooth transition for me.
4/5
GoogleIt was easy to make contract. Friendly and kind staffs explained everything what I wanted to know before moving home.
thanks for the review!
5/5
GoogleI was living in a flat for 2 years and I am happy with the agency the staff is very kind specially Anita. Thank you for everything
Many thanks Luis for the review and being a great tenant !
5/5
GoogleA very friendly and professional agency. All the staff have excellent customer service. I would like to mention Anita who has been extremely helpful and supportive when I needed help. Thank you Martin & Co for the excellent service!
many thanks for taking the time to write this - appreciated !!
5/5
GoogleBarely write any of these things. But the lady on the reception is soo Nice and overall the Service is Responsive... :) Sadly we have to leave - but really lovely people!!!
Thanks for the nice review Jaoa, good luck on your next endeavours !!
2/5
GoogleI could write a book about the amount of things that were bodged in the house I was renting through them. At least the agent was helpful.
Kamil, thanks for your feedback, yes we do agree the house had issues, mainly due to the structural integrity of the house, which we were not aware of when it was rented to you - thanks for the nice note about us though..
5/5
GoogleI like my experience with Martin & Co. Everyone is very helpful ❤️ Recommend!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Martin & Co. and that our team was able to assist you effectively. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out
4/5
GoogleVery friendly and supportive and even give you a welcome pack upon taking your new place (even if renting room). Could do with a bit more attention to detail on the state of the place you're going (info on what things are what etc) but otherwise good for a corporate estate agents!
5/5
GoogleMartin & Co have assisted us in letting a number of properties and we have found them to be both efficient and professional. Many thanks for your help.PositiveResponsiveness, Professionalism
many thanks for the review and kind words
5/5
GoogleFrom viewing a property to finally moving in it only took 5 working days. if you like prompt replies and quick actions as well as professional service, you should conside this letting agent.
thanks for taking the time to add this !
5/5
GoogleVery efficient estate agents. The team, Anita and James, are always a phone call away for assistance with anything.
Thanks for the review Stanley
5/5
GoogleMet Jordan Bear at the property, he was very professional and was able to give us details of the fees and everything we would need to move in. He was helpful throughout, definitely recommend!
many thanks for the review and kind words
5/5
GoogleAbsolutely outstanding customer service. Always prompt for solving any issues regarding the house and very understanding of personal circumstances
many thanks Peter !
5/5
GoogleRent tenant experience: Easy and fast process, honestly, helpful and friendly staff . Really very good experience.
thanks for the kind review Tualant
5/5
GoogleThey are very nice to work with. Everything, so far, have been so good and they are very kind . I think I've been so luck to rent with then!
Thank you for your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Reading office has 279 reviews across two platforms: 277 on Google, 2 on Facebook.
Martin & Co Reading is rated 4.5 out of 5 across all 279 reviews, and 4.5 out of 5 on Google from 277 reviews.
Martin & Co Reading, 21 Whitley Street, Reading, Berkshire, RG2 0EG.
