Trusted Agent profile · Reading, Berkshire
★★★★★
577 reviews across 2 platforms
193 Wokingham Road, Reading, Berkshire, RG6 1LT
Part of haart, see every office.
haart's office in Reading, Berkshire, at 193 Wokingham Road, is rated 4.8 out of 5 across 577 reviews on two platforms, including 576 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleZayn made me understand the reference process. Hopefully we will rent The place. 10/10
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Branch Partner
5/5
GoogleThank you Beatrice for your amazing service and your always happy to help! Keep up the good work!
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleI reached out to Haart team over email to process my Tenancy Deposit amount post my tenancy end. Ms. Beatrice Bejenaru promptly actioned on my request and confirmed that the refund has been initiated and I will receive it within a few days. To be honest, I wasn't expecting such a quick action. Thanks for your excellent and professional service Ms. Bejenaru! Kind Regards, Rajdeep Sen
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleI have had a really good experience with this letting agency. I had a great initial viewing experience with Zain. …
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. … More
5/5
GoogleI found that Shakeera was able to deal with the tenancy renewal efficiently.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleJoanne Kettle has been a great help and has always put both parties interests at heart (haart). She is very friendly and tries her best to resolve any issues I have had. A five star employee for sure. She tries to resolve the maintenance issues at most effort. Reading.
Thank you so much for your review. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleEwan did a great job of showing me around, and was very helpful in answering my questions
Thank you for your wonderful review! We're delighted to hear you had a positive experience with us. We look forward to assisting you again in the future. Kind regards, David Brownbill | Branch Partner
5/5
GoogleBeatrice has been very helpful and helped us solve the issues that we were having.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleZain was very welcoming and showed me the property, answering all my questions.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Thames Valley Team
5/5
GoogleEmma Saunders has been extremely helpful and communicative throughout my recent experiences dealing with electrical legal requirements to my rented flat. She was quick and informative in explaining the problem, how to deal with it and when I pointed out a time issue that I had, was quick to speak to the electrician and handle that too.
We're happy to hear you had such a positive experience with our team and thank you very much indeed for your kind words. Please do not hesitate to contact us anytime if ever you need to.
5/5
GoogleCame into the office today, Zen was very helpful. I Recommend him.
Thank you very much, we are always happy to help. David Brownbill | Branch Partner
5/5
GoogleZain was helpful good time keeping regular checks with calls excellent communication 👍 …
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, David Brownbill, Branch Partner
1/5
GoogleAbsolutely shocked by Haart’s lack of customer service, I’ve made multiple calls to the office throughout the day and over the last couple of months however no one seems to want to answer the phone. Voicemails left and emails sent but no response. Email sent today (21st) to be met with an out of office stating they will be back on 8th September!!! How are they managing my property when they can’t even manage their inbox?? Finally got through to James on the phone who told me that Haart would only carry out one property inspection as my tenants, despite renewing their tenancy are classed as being on the same agreement therefore if they were to renew over and over no further inspections would be completed. How are Haart therefore fulfilling their service to me as a landlord? I’m utterly lost for words and I will be looking to take my business elsewhere. Customer service goes a long way which is severely lacking here. Edited.. As per the response from Haart their comment proves my point exactly!! You have ‘managed’ my property and I use this term loosely for the last 2 years yet you fail to recognise me as a customer at your branch, absolutely disgusting!!!
I would be very grateful indeed if you could call me so that we can discuss your concerns. We do not recognise your details here at the Earley office.
2/5
GoogleAfter a worrying period (of almost 2 weeks) of total silence from Haart concerning missing rental payments, I was pleased to be contacted by Shakeerah Bell. Within a few emails, Shakeerah was able to solve the problem that had been created for me by Haart. I'm now hoping that Haart does not create another problem for me in the future. If they do, then I'm hoping I will not have to wait 2 weeks again before getting a response.NegativeProfessionalism
5/5
GoogleHaving been a client for several years, I have been consistently impressed by this branch especially David Brownbill and more recently in my dealings with Emily Harris. It is unfortunate that the standard of service from several of their head office departments has been well below the standard of service provided by this branch.PositiveProfessionalism
We're happy to hear you had such a positive experience with our property management team! Thank you, and have a fantastic day!
5/5
GoogleThank you Beatrice for all your help with extending our contract. You answered all of our questions and were very helpful and supportive.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleI recommend it verry strongly . We found them looking for a flat , on the second day we had the vewing and they are verry quick on application. The staff is helpful and responsive especially Chloe wich is amazing and communicative . The manager as well helpful. Amazing guys , soon we will start our contract with them .
Andreea Alexa, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
5/5
GoogleZain was a good agent he tell me lot of infomation. Hopefully will find place
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, David Brownbill, Branch Partner
5/5
GoogleHaart Lettings are without a doubt the best letting agent around. Chloe Milton was super responsive, highly professional, and a pleasure to deal with. We felt in very safe hands and our house was let out quickly, efficiently and very satisfactorily. Thanks Chloe!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. Thank you again for your kind words!
5/5
GoogleZain was very polite and answered Ll my questions thanks
Thank you very much for your kind words :)
5/5
GoogleZain was very helpful. New to the area. Would definitely recommend!
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Branch Partner
5/5
GoogleZain is professional and showed us around with clear introduction of the property. We have an excellent experience
hank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, David Brownbill, Branch Partner
5/5
GooglePleasant viewing experience. Ewan from property management showed the property and explained it perfectly
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, David Brownbill | Branch Partner
5/5
GoogleShakeerah Chowdhary Bell was amazing and looked after us throughout our tenancy. Asset to the company and we really appreciate your great service which is hard to find. Would highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
haart's Reading office has 577 reviews across two platforms: 576 on Google, 1 on Facebook.
haart Reading is rated 4.8 out of 5 across all 577 reviews, and 4.8 out of 5 on Google from 576 reviews.
Yes. In The Trusted Agent 2026 awards: haart, Reading won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
haart Reading, 193 Wokingham Road, Reading, Berkshire, RG6 1LT.
