Trusted Agent profile · Reading, Berkshire
Verified
★★★★★
895 reviews across 2 platforms
46 Market Place, Reading, Berkshire, RG1 2DT
Part of Chancellors, see every office.
Chancellors's office in Reading, Berkshire, at 46 Market Place, is rated 4.3 out of 5 across 895 reviews on two platforms, including 542 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
1/5
GoogleVery friendly(?!) and helpful(?) agents. Review updated: details will be post shortly.
Hello Mako, we are disappointed that you have rated us only one star with no explanation as to the reason. We always seek to deliver a quality service as our overall scores and many 5* ratings on Google and other review sites demonstrate. Please could you contact us via caitlin.greaves@chancellors.co.uk with the details? Many thanks.
5/5
FacebookLaura at Llandrindod was really helpful in our enquiry for a property....
5/5
FacebookJoanna Mawson has been very good - prompt, helpful and professional
5/5
FacebookRichard Partridge is truly professional with great support from Jessica Kendall
5/5
FacebookThanks Sian for all your help, great customer care. Will definitely return.
1/5
FacebookSteer clear of chancellors estate agents quite happy to take your money and then let you down at the last minute.
Yep me too, shocking service will not recommend them at all
5/5
GoogleGreat, friendly and informative service from Rachel.
Hi Andrew, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookThank you Paul Folley for your help today & support.
5/5
GoogleReally enjoyed working with Brianna very kind and helpful service
Thank you for leaving us this great review Ahmed, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Googleeasy communication quick respond so many choices Thanks again
Thank you Orhan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleI emailed them over two weeks ago with no reply so very poor company 👎👎👎👎definitely wont be recommending them …
Hi Patricia, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleMy partner and I were looking for a place to live in Reading. During this period we were in contact with Josh Morsman who was just really nice and friendly, and hadn't we found a property I would have felt very comfortable proceeding to rent a property found by chancellors agents due to him.
5/5
GoogleVery supporting staff and providing relevant information timelyPositiveResponsiveness, Professionalism
Hi Shivam, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookHad a perfect experience with Lauren Perks. What a star employee, put herself out to make my life as easy as possible! Thanks so much!
Thank you for your kind comments!
1/5
FacebookVery poor service: Constantly lied to, ignored and disregarded. Nothing in comparison to other sales agents that I've used before. Would never use Chancellors again.
Hello Melissa, we're really sorry to hear that. Could you drop us an email to seniorsupport@chancellors.co.uk with all the details and we'll look into what's gone wrong. -James
5/5
GoogleProfessional service.
Thank you for leaving us this great review Amy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleUnhelpful, lack of informal, don't return calls
Hello Brandon, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at caitlin.greaves@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
FacebookLauren Perks has is my Property Manager and she has been a pleasure to deal with. Courteous, professional and efficient. Highly recommend the service.
Thank you for your kind comments!
5/5
FacebookThe services provided by South East property Management team has been excellent. The services of Ms Kerri Harrison in particular have been splendid. Especially, when there is a problem in the property and the landlord needs to be contacted for consent. We are very happy with the service that we have received from Chancellors.
5/5
GoogleGreat services! Thanks for helping us!
Hi Shabrina, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookFantastic service by all, we dealt primarily with Craig who has been a pleasure to deal with! Will recommend to one and all!
Thanks lizee. Appreciate the review 🖒😁
1/5
FacebookI would like to say that I have found chancellors shockingly bad as a tenant. I will never be using them again
Good Morning Cheryl, I am sorry to read that you have not received the service you would have expected from Chancellors. Please could you email us at seniorsupport@chancellors.co.uk with further details so that we can investigate this matter for you?
1/5
FacebookThe worst service I've ever come across. Total lack of respect for me, my property and the tenants.
Thank you for reaching out to us Simon, we understand your frustration. To enable us to look into the matter for you please send an email to customercare@chancellors.co.uk. Thank you.
1/5
FacebookSimple the most rude and unprofessional company I have ever dealt with In the process of taking legal action against this company Renting a property with no gas cert to be told turn heating off and don’t cook unbelievable I have now moved and are refusing to return my deposit
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Reading won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent.
