Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookAbsolutely horrendous.
If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors.
They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Optimo · 22 September 2020
Agent replied
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
GoogleAgent, explained in details the property viewed today and answered questions very effectively. His very knowledgable in his field.
Masum · 26 October 2023
Agent replied · 29 October 2023
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
★★★★★ 5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Steph · 22 March 2018
Agent replied
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
★★★★★ 5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
Caz · 30 November 2017
★★★★★ 5/5
GoogleRecently decided to move to central Reading .After a few experiences of local estate agents ,who would arrive not prepared ,badly presented and with a bad attitude .I was greeted by Millie Willsmer from Chancellors .
She arrived well presented with a calm no hassle manner .She answered all questions and knew when to interact and when to leave us alone to look.
I would certainly recommend this company after dealing with this member of staff that represented her company and profession exceptionally well
Fergus · 31 July 2018
★★★★★ 5/5
FacebookEmma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma
Sue · 25 November 2016
★★★★★ 5/5
FacebookCan't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.
Kayli · 1 November 2016
★★★★★ 5/5
GoogleYour service for viewing is really valuable.
Mohan · 6 June 2024
Agent replied · 20 June 2024
Thank you Mohan for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
★★★★★ 1/5
FacebookAbsolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service.
Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do.
Plz plz plz do not deal with this company.
You will regret your decision for ever
Samir · 28 September 2017
★★★★★ 5/5
FacebookWe have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner.
Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.
Tessa · 26 September 2017
★★★★★ 5/5
FacebookI was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!
Paige · 8 August 2017
★★★★★ 1/5
GoogleI have never left a review for anything or anyone before but cannot begin to explain the experience we've had with Chancellors. I have to at least hope to help someone else avoid using them and the stress we have had.
They are impossible to get hold of despite numerous chasers, took weeks before a window advert with multiple excuses as to why (and none of them true), members of staff go AWOL and don't turn up to work resulting in no update for up to a week after a viewing. This is just to name a few. They are honestly appalling.
Don't believe the nonsense they give you when they come to your property - you will not be any different. KEEP CLEAR.
Emily · 31 July 2017
★★★★★ 1/5
GoogleBy far the most unprofessional estate agent I have ever dealt with.
Every time I asked to book a viewing, they would tell me they would get back to me, and never do. When I called about the agent not turning up for the viewing, they (as usual) told me they would get back to me. Alas, they never did.
I will be doing my best to avoid them and strongly recommend that other buyers in the Reading area do so too. Unless you like your time wasted.
C · 31 July 2017
★★★★★ 1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
Guillermo · 29 March 2017
Agent replied
Exactly our experience too. I would never ever deal with this estate agent again. Absolutely disgraceful the way they treat tenants.
★★★★★ 5/5
FacebookGeorgina Marshall has been excellent over the past few weeks on a number of deals. She's efficient, makes sure matters are progressing and is friendly and approachable. A real credit to Chancellors.
Charlotte · 1 November 2016
★★★★★ 5/5
GoogleAs an experienced property investor, I've had numerous dealings with Estate Agents over the past 20 years. I’ve found Chancellors of Reading to be a highly professional outfit whose staff are both friendly and knowledgeable.
A notable agent in the office was Lawrence Charles. I found his manner to strike the right balance of being friendly whilst maintaining professional decorum. His knowledge of the local area and market conditions are exceptional, and his support during the buying process has been second to none. He always returns calls and emails in a timely manner. Above all, Lawrence maintains a high degree of integrity and honesty which for me are priceless attributes in a person and the industry.
Chancellors of Reading are certainly one of the most professional outfits in Reading. Highly recommended.
Deniz · 31 July 2016
★★★★★ 5/5
FacebookAs a contractor working with Chancellors has been great the refurbishment dept and property managers are friendly and helpful. Casey Gramson and Elysia Phillips have been fantastic to work with. They help greatly to get jobs completed, relaying information to Landlords and tenants.
Nicola · 6 March 2020
Agent replied
Thank you Nicola!
★★★★★ 1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Wayne · 25 September 2020
Agent replied
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
★★★★★ 1/5
GoogleAwful service after ringing to book a viewing nearly over a week ago. I rang to ask the estate agent where they were for them to tell me it hadn't been booked in. Gareth then proceeded to tell me he was unsure how this occurred even though it was himself that "booked" this in & left me voicemails in regards to this. Wouldn't recommend anyone to use this company if they can't even book in a simple house viewing!
JDLC · 31 July 2017
★★★★★ 1/5
Facebookabsolutely appalling service. i cancelled the contract with them within the 14 days period due to a change in circumstances. they never even visited the property to take photos and it was never placed on rightmove. what followed was 4 months of debt letters, demanding paying costs. now been sent a county court letter. completely ignored when i challenged the costs, taken off in under 7 days. disgusting level of service. NEVER use this agent.
Debi · 26 January 2020
★★★★★ 5/5
GoogleI have found the staff at Chancellors friendly, efficient and professional. In particular, Charlotte has been excellent and incredibly proactive in assisting with my property search. Thank you.
Nicki · 28 July 2019
★★★★★ 5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
Justin · 25 November 2016
★★★★★ 5/5
FacebookRob Webb has been the property manager for my property. His manner is very friendly and helpful, and he has dealt with any issues quickly and efficiently.
Christiane · 15 August 2019
★★★★★ 5/5
GoogleLoved both the viewings on the same day and particularly impressed with Hollie, appreciate the way she has introduced us to the properties and their features.
Nancy · 2 December 2022
Agent replied · 30 July 2023
Thank you Nancy for giving our Reading branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
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