Chancellors Reading reviews

★★★★★ 1/5

Google

Would be less than one if I had the option. On 14th July I arranged to view a property today (Mon 17th July) with Chancellors. The appointment was also confirmed. Embarrassment for both my family and the vendors when we turned up today to view only to be told the property is sold! Chancellors were told this on Friday when they rang to arrange our viewing today, the vendors told us they were surprised by the call and told Chancellors 'we thought we'd sold?' at which point Chancellors replied 'oh yes you have'. Shame Chancellors couldn't have been more professional and called us to cancel the viewing. Talk about a waste of time.

Tania · 28 July 2019

★★★★★ 1/5

Google

Absolutely appalling. We had a viewing booked in and confirmed for a first time buy and the agent stood us up without warning. We tried to call several times the office as we were waiting and they weren't able to help locate the agent, instead they told us they'll call us back. They obviously never did and when we called the next day to understand what happened and to reschedule the viewing, the reception told us they will speak to relevant people and call us back, and again they never did. Very highly unprofessional behaviour, we will avoid Chancellors by all means for our property search and encourage any other serious buyer to do the same.

Jennifer · 28 July 2019

★★★★★ 5/5

Google

We were recently looking for a property to buy in Reading. Right from the initial contact phone call, through the whole sale process we were ably assisted by Millie Willsmer, who never failed to respond to our questions, or to call us back when promised, or to follow up and obtain answers to all of our many enquiries. We certainly couldn't have managed to achieve our objective of as quick as possible a completion without Willie's invaluable assistance. Definiteky a five star service!!

John · 28 July 2019

★★★★★ 5/5

Google

I just had my flat let by Chancellors in Reading. David came in within a day's notice , did an extremely realistic and professional valuation and sent professional photographers to take pictures. the property went on web site in a day. they regularly sent market update and ran through feed back and found me a suitable tenant and sent out the contract - all in 2 weeks. it has been a pleasure dealing with Lauren, David, John, Charlotte etc - the whole lettings team and I will be definitely using them again in future.

Nadia · 28 July 2019

★★★★★ 1/5

Facebook

Very dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.

Nagesh · 25 June 2019

★★★★★ 1/5

Facebook

The worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.

Sima · 4 March 2018

★★★★★ 5/5

Google

Thank you Luke for providing independent view and explaining the whole process. Really appreciate Luke !!! Thank you.

Satya · 30 July 2022

★★★★★ 5/5

Google

Thank you so much for showing and discussing regarding the house. Really appreciated for today’s view.

Sita · 3 June 2025

★★★★★ 1/5

Facebook

I have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.

Victoria · 26 September 2019

★★★★★ 5/5

Google

very accommodating, especially our agent Daniel who has showed properties very detailed 👍🏼👍🏼👍🏼 …

Melissa · 23 February 2024

★★★★★ 1/5

Facebook

Absolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.

Optimo · 22 September 2020

★★★★★ 5/5

Google

Dave and his team provided us with an excellent service. Emails were always answered promptly and they took the time to explain matters to us, providing a good link between us and our tenants.

Clare · 31 July 2017

★★★★★ 5/5

Google

Agent, explained in details the property viewed today and answered questions very effectively. His very knowledgable in his field.

Masum · 26 October 2023

★★★★★ 5/5

Facebook

Recommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.

Steph · 22 March 2018

★★★★★ 5/5

Facebook

Had superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)

Caz · 30 November 2017

★★★★★ 5/5

Google

Recently decided to move to central Reading .After a few experiences of local estate agents ,who would arrive not prepared ,badly presented and with a bad attitude .I was greeted by Millie Willsmer from Chancellors . She arrived well presented with a calm no hassle manner .She answered all questions and knew when to interact and when to leave us alone to look. I would certainly recommend this company after dealing with this member of staff that represented her company and profession exceptionally well

Fergus · 31 July 2018

★★★★★ 5/5

Facebook

Emma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma

Sue · 25 November 2016

★★★★★ 5/5

Facebook

Can't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.

Kayli · 1 November 2016

★★★★★ 5/5

Google

Your service for viewing is really valuable.

Mohan · 6 June 2024

★★★★★ 1/5

Facebook

Absolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service. Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do. Plz plz plz do not deal with this company. You will regret your decision for ever

Samir · 28 September 2017

★★★★★ 5/5

Facebook

We have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner. Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.

Tessa · 26 September 2017

★★★★★ 5/5

Facebook

I was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!

Paige · 8 August 2017

★★★★★ 1/5

Google

I have never left a review for anything or anyone before but cannot begin to explain the experience we've had with Chancellors. I have to at least hope to help someone else avoid using them and the stress we have had. They are impossible to get hold of despite numerous chasers, took weeks before a window advert with multiple excuses as to why (and none of them true), members of staff go AWOL and don't turn up to work resulting in no update for up to a week after a viewing. This is just to name a few. They are honestly appalling. Don't believe the nonsense they give you when they come to your property - you will not be any different. KEEP CLEAR.

Emily · 31 July 2017

★★★★★ 1/5

Google

By far the most unprofessional estate agent I have ever dealt with. Every time I asked to book a viewing, they would tell me they would get back to me, and never do. When I called about the agent not turning up for the viewing, they (as usual) told me they would get back to me. Alas, they never did. I will be doing my best to avoid them and strongly recommend that other buyers in the Reading area do so too. Unless you like your time wasted.

C · 31 July 2017