Chancellors Reading reviews

★★★★★ 5/5

Google

Thanks Luke for helping us to purchase our dream home :) Hope the process is going to be really smooth!

Shari · 30 July 2022

★★★★★ 5/5

Google

They are very polite, knowledgeable and very nice people. I viewed a property on Zoopla which I liked and arranged a viewing with them. Later on I reflected on the property and cancelled at the last moment as parking was a bit of inconvenience with that particular property, in my opinion. It was absolutely fine with them and they took rejection really well, they did not call me up and force me to view other properties like other estate agents. I did not use their service, but the first impression I got about the company is they are very professional, friendly and extremely polite people. I had a couple of interactions with them but you can make out they are very good guys, as the saying goes childhood shows the man, as morning shows the day. Please take up their service you will not be disappointed. I was dealing with a person called Nicole Morris.

Kushalbos · 26 March 2020

★★★★★ 5/5

Facebook

I worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!

Duta · 6 December 2017

★★★★★ 5/5

Google

I was attended to by Rachel during one of my house viewing with Chancellors Estate, and I must say she was very helpful and pleasant in her Approach of showing around the property.

Abiola · 2 November 2022

★★★★★ 5/5

Google

We used Chancellors in July 2014 and they were great. Very good communication, always able and willing to offer advice when needed, and Simon and Andrea were really helpful throughout the whole process (before, during and after).

Oliver · 1 August 2015

★★★★★ 5/5

Google

Been a tricky couple of days trying to sort out getting a particular property I’ve been after. But luis got it all sorted for me and has helped me massively. Thanks luis

Michael · 2 December 2022

★★★★★ 1/5

Facebook

Poor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!

Kirsty · 12 October 2019

★★★★★ 5/5

Facebook

It’s a shame to read so many poor reviews when I have received excellent service from my property manager Tegan Ellis who has been trying to help sort out a repair for an oven. She has been incredibly helpful, polite and got the job done.

Sarah · 3 October 2020

★★★★★ 4/5

Google

He did a great job. I love the part of reminder, to ensure that you don't forget the appointment.

Tina · 4 May 2025

★★★★★ 5/5

Google

Josh, David and Lauren are amazing, they always deliver and trust me I've put them under some pressure from time to time. They always go above and beyond and seem to always be able to find that needle in the haystack that I'm always looking for. I don't want to leave out the sales team they are always friendly and helpful as well I would highly recommend working with them. I can never find enough nice things to say about these guys, they prove themselves time and time again. The property management team are the best too. I just can't think of enough to say it would never be good enough

Louise · 31 July 2019

★★★★★ 5/5

Google

I had been looking for a property for a while and lost out on a few. I wanted to view a house in Reading and it happened to be an open house property. So before seeing it i put a offer in. Pippa at the Reading branch, worked very hard on keeping me up to date and answered all my annoying phone calls and emails. Pippa acted really quick with getting all the nitty gritty bit done and got me moved in under 7 weeks. I love my house and i would never sell but if i did, i would hope i get an agent as good as Pippa. God it sounds like i'm sucking up but its all true.

Danyl · 28 July 2019

★★★★★ 1/5

Google

Would be less than one if I had the option. On 14th July I arranged to view a property today (Mon 17th July) with Chancellors. The appointment was also confirmed. Embarrassment for both my family and the vendors when we turned up today to view only to be told the property is sold! Chancellors were told this on Friday when they rang to arrange our viewing today, the vendors told us they were surprised by the call and told Chancellors 'we thought we'd sold?' at which point Chancellors replied 'oh yes you have'. Shame Chancellors couldn't have been more professional and called us to cancel the viewing. Talk about a waste of time.

Tania · 28 July 2019

★★★★★ 1/5

Google

Absolutely appalling. We had a viewing booked in and confirmed for a first time buy and the agent stood us up without warning. We tried to call several times the office as we were waiting and they weren't able to help locate the agent, instead they told us they'll call us back. They obviously never did and when we called the next day to understand what happened and to reschedule the viewing, the reception told us they will speak to relevant people and call us back, and again they never did. Very highly unprofessional behaviour, we will avoid Chancellors by all means for our property search and encourage any other serious buyer to do the same.

Jennifer · 28 July 2019

★★★★★ 5/5

Google

We were recently looking for a property to buy in Reading. Right from the initial contact phone call, through the whole sale process we were ably assisted by Millie Willsmer, who never failed to respond to our questions, or to call us back when promised, or to follow up and obtain answers to all of our many enquiries. We certainly couldn't have managed to achieve our objective of as quick as possible a completion without Willie's invaluable assistance. Definiteky a five star service!!

John · 28 July 2019

★★★★★ 5/5

Google

I just had my flat let by Chancellors in Reading. David came in within a day's notice , did an extremely realistic and professional valuation and sent professional photographers to take pictures. the property went on web site in a day. they regularly sent market update and ran through feed back and found me a suitable tenant and sent out the contract - all in 2 weeks. it has been a pleasure dealing with Lauren, David, John, Charlotte etc - the whole lettings team and I will be definitely using them again in future.

Nadia · 28 July 2019

★★★★★ 5/5

Google

Thank you so much for showing and discussing regarding the house. Really appreciated for today’s view.

Sita · 3 June 2025

★★★★★ 1/5

Facebook

The worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.

Sima · 4 March 2018

★★★★★ 5/5

Google

Thank you Luke for providing independent view and explaining the whole process. Really appreciate Luke !!! Thank you.

Satya · 30 July 2022

★★★★★ 1/5

Facebook

Very dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.

Nagesh · 25 June 2019

★★★★★ 5/5

Google

very accommodating, especially our agent Daniel who has showed properties very detailed 👍🏼👍🏼👍🏼 …

Melissa · 23 February 2024

★★★★★ 1/5

Facebook

I have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.

Victoria · 26 September 2019

★★★★★ 5/5

Google

Dave and his team provided us with an excellent service. Emails were always answered promptly and they took the time to explain matters to us, providing a good link between us and our tenants.

Clare · 31 July 2017

★★★★★ 1/5

Facebook

Absolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.

Optimo · 22 September 2020

★★★★★ 5/5

Google

Agent, explained in details the property viewed today and answered questions very effectively. His very knowledgable in his field.

Masum · 26 October 2023