Chancellors Reading reviews

★★★★★ 5/5

Google

David Paton did a superior job finding me a house to rent. Other sites came up with zero results, other agencies didn't reply to my emails, people said it would be difficult or impossible to find a place matching my criteria. David did it in a day. I got the keys five working days later. There were considerable challenges, but David achieved it like it was nothing.

Mitch · 28 July 2019

★★★★★ 5/5

Google

Thanks Chancellor and specially Dean for your valuable and continuous support.

Ankit · 9 July 2023

★★★★★ 5/5

Facebook

Good experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!

Ririh · 7 March 2018

★★★★★ 1/5

Facebook

Very unreliable. Have been waiting since this morning for a call back for a key code to a new property for my uncle to move into. We have spoken to various employees who have promised to be in contact but to no avail. We are currently sat outside his now previous property with removal vans packed and ready to go to the new property. He had to vacate his property by 12pm today he is 72 and now homeless. We have visited the office in Brecon and that is also closed. We are disgusted with the service or lack of that has or in this case not been provided.

Polly · 9 August 2020

★★★★★ 5/5

Facebook

This is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.

Dóra · 19 February 2018

★★★★★ 5/5

Facebook

I would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.

Alessandro · 15 November 2016

★★★★★ 1/5

Facebook

o whom it may concern, I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times. A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing. They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on the 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references. We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdrawn the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worry at all and that she was going to take care of everything and we could move on 9th July. As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more. We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE. I spoke to the manager, John and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS? The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER. I left my house on the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us. Now I am trying to get my money back for two days and I don't get a response. Finally I decided to take legal action and go to lawyers because it seems disrespectful to me.

Laura · 7 July 2020

★★★★★ 5/5

Facebook

Francesca Deacon has been dealing with my rental and has been superb throughout. She resolved all issues very quickly and was always very responsive to emails and replying to phone calls. Very good service.

Andy · 1 October 2019

★★★★★ 5/5

Google

Ethan provided excellent services. He is friendly and professional. Although the original property was already fully booked, he tried to find another property in the same building and confirmed the booking of view at the same time.

二少 · 25 September 2024

★★★★★ 5/5

Google

I recently attended a viewing for a rental property, and overall, it was a positive experience. The location was convenient, and the neighborhood seemed safe. The property itself was well-maintained, with sufficient space. The real estate agent ( Ella) was knowledgeable, providing detailed information about the property and answering all my questions.

Kirti · 10 December 2023

★★★★★ 1/5

Facebook

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 1/5

Google

Their services are not good enough. They don’t really treat us with good respect and was very pushy to bring down the selling price of the house we were selling. We knew exactly the selling price were spot on and they even agreed with us at the start.... So many mis-communications between their employers as we kept getting different numbers texting us about viewings. I was so not happy of how this has happened. They said they did not receive our written confirmation of termination, I explained that we did and I sent proof of it. I heard nothing since then... disappointing. Please do not use this estate agency!

Em · 3 March 2020

★★★★★ 5/5

Facebook

I have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help

Romy · 3 October 2019

★★★★★ 5/5

Facebook

I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Google

Agent Achilles Michalari was very polite and informative, even suggested alternative where the original property was unavailable.

Justine · 2 November 2022

★★★★★ 5/5

Facebook

I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 5/5

Google

Very pleasant experience working with this agency. Was looking for a flat to rent in Reading and they were nothing but friendly. Even though I didn't go for one of their flats in the end, I was 100% happy with their approach and I wish every agency was as professional as them. Many thanks to Charlotte Child as well for being extremely helpful and understanding!

HotChocolay · 28 July 2019

★★★★★ 1/5

Facebook

Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 5/5

Google

Dean was quite helpful through out the entire process.

Zenah · 30 June 2023

★★★★★ 5/5

Google

​Really happy with the support provided by Chancellors on renting the property in Reading. Would appreciate the efforts and time put in by Achilles Michalari to close out the deal as quickly as possible. Honestly, I got the new property within a week after moving to the UK. Really appreciate the response and efforts. Thanks a lot. ​

Ajitesh · 31 May 2023

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 1/5

Google

Their services are not good enough. They don’t really treat us with good respect and was very pushy to bring down the selling price of the house we were selling. We knew exactly the selling price were spot on and they even agreed with us at the start.... So many mis-communications between their employers as we kept getting different numbers texting us about viewings. I was so not happy of how this has happened. They said they did not receive our written confirmation of termination, I explained that we did and I sent proof of it. I heard nothing since then... disappointing. Please do not use this estate agency!

Emmila · 22 August 2019

★★★★★ 1/5

Google

If I could give them zero stars I would as it is the most horrible agency I had ever dealt with. They are really unprofessional starting from completing the application form - I have gave them all details and still they were not able to fill in correctly (it was just copy-paste). And continuing with properly renting the place. My experience is a worst one as they told me one week before moving in that they cannot rent the place any longer and they did not gave me any reasonable argument. All this after I had signed the contract and payed the deposit and rent in advance!!!! This shows how unimportant the customer is for them and the lack of professionalism of the personnel. They are not trustful and I would not recommend to anyone to rent a place using this agency. Stay away from them!!! As an advice for the agency: Please take a look on what customer service means and how important is to keep your promises when working with clients. And stop fooling people!!

Felicia · 31 July 2019

★★★★★ 1/5

Google

If you look for an agency where the client is for agent you that it is. Yesterday I wanted to make a viewing for one of the property for renting. I wanted....but I didn't. Very rude agent - Kayleigh wasn't be able to wait for me 10 min, even if I advised by phone that I stocked in road traffic. When I got a place she already gone (perhaps I even saw here car), and after that didn't pick up a phone. Earlier I also advised, that I don't know Reading and I need to go out from work few minutes before ending to attend the appointment and I expected a little bit understanding . So....The renting a flat it is not only sigh the agreement, but also how the agent (on behalf of a landlord) treat the tenants. What can I expect if on beginning I met as patronizing behavior. I know, it wasn't expensive flat, however, good professional agent treats all clients with the same attention. But this, what I met yesterday, it wasn't caring of a client at all.

Darius · 31 July 2019