Every review we hold for the Rawtenstall office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant service from start to completion!
Coppenwall sold our house for us. The whole process was easy and they kept us informed throughout. They came and took pictures at a suitable time, took the time to arrange viewings around us working from home. We received a weekly update letting us know what stage the sale was at, which was really useful. Excellent service from all the team :) We highly recommend Coppenwall and would 100% use them again!
Katie · 18 October 2023
Agent replied · 22 October 2024
Great review! All the best...
★★★★★ 5/5
FacebookThanks team Coppenwall amazing service and very catering, with working long hours you provided a late communication need.
Emma was brilliant fully upto date with everything and couldn't do enough for us. Emma even was involved in things that didn't concern her she went above and beyond.
Jack is really nice very polite and well mannered again keeps his promises always returned my calls and updated me nothing was to much trouble.
Duanne text all the time and spoke to both me and my husband which was hard work at times.
We would 100% recommend you and again thanks for all your hard work.
Love
Ashleigh and Patrick x
Ashleigh · 13 October 2020
★★★★★ 5/5
GoogleVery helpful would use again
Lauren · 25 March 2026
Agent replied · 16 April 2026
Great review Lauren, and we are always happy to help 👍 …
★★★★★ 5/5
TrustpilotJack and team at Coppenwall were…
Jack and team at Coppenwall were excellent at securing a tenant for my rental property in loveclough. They found me a tenant quickly and communication was top notch. I have no hesitation in recommending them in the future. Thanks Jack and the team.
Oliver · 22 October 2021
Agent replied · 10 June 2024
Happy to have helped out Oliver, now on to the next ones!
★★★★★ 5/5
TrustpilotGood company
Friendly, knowledgeable staff, who have been very helpful with my buying and selling of properties. Thank you
Wendy · 11 December 2025
Agent replied · 7 June 2026
Great review, Thanks Wendy... 👍
★★★★★ 5/5
TrustpilotExceptionally good!
Coppenwall has seen me through the sale of two properties, one with a sitting tenant and one where a sitting tenant had to move out. The first sale wasn.t easy but I've already posted a positive review because Coppenwall were fantastic and saw me through it confidently and reassuringly. The second one was an even more complicated and difficult procedure that lasted over a year: I don't think I could have done it without the help and support from the whole team at Coppenwall. They found a buyer quickly, helped honestly and fairly with the valuing and the negotiations with her, and kept us both up to date throughout the process. Emma and Martine in particular kept me informed, found me local tradesmen to do necessary things at short notice, liaised for me with the tenant who became increasingly difficult to deal with, and generally saw me through the whole lengthy difficult process. Always cheerful, professional and downright practical at all times, and completely dependable. I can't recommend them highly enough. Lucy Cooper
Lucy · 27 January 2023
Agent replied · 10 June 2024
What a stunning review, and it's been a pleasure, certainly by far the longest sale we've ever done, all the best Lucy and maybe one day we'll speak again.
★★★★★ 5/5
GoogleThe team at coppenwall are all very helpful. Millie's communication has been brilliant updating me ASAP.
Rebecca · 14 December 2025
Agent replied · 28 December 2025
Thanks, Rebecca, it's been our pleasure.
★★★★★ 5/5
TrustpilotThank you to all the Team at coppenwall…
Thank you to all the Team at coppenwall especially Emma and Martine.Thank you for your experience guidance and support through what has been a difficult transaction for many reasons that we didnt expect.We would definitely recommend.
Alison · 27 August 2022
Agent replied · 10 June 2024
Thanks for the review Alison, and hope you've settled into the new place...
★★★★★ 5/5
TrustpilotExcellent experience
Having viewed several properties now with Sebastian at Coppenwall, I’ve found his service to be extremely helpful. Knowledgable of the local area and at hand to answer any questions that I’ve had, I look forward to working with him and the team at Coppenwall for the foreseeable future.
Callum · 10 December 2024
Agent replied · 26 December 2024
Thank you so much Callum, We try to stay up to date on the local area to give you the best experiences and options we can !
★★★★★ 5/5
FacebookA very professional team, that go the extra mile.They not only find a buyer, they push the sale through and keep you updated on every twist and turn of the process.
We had a buyer who pulled out at the last minute after agreeing to buy and within 24 hours Emma had found a new buyer who went on to buy our property.
I can't praise Emma and her team enough, for their dedication and coolness in holding everything together through the last week's of lockdown. They have gone beyond there remit and I would definitely recommend Coppenwall estate agents with their fair fee of £995, why would you pay anymore.
David · 28 April 2020
★★★★★ 5/5
TrustpilotAt one of the most stressful times a…
At one of the most stressful times a family can experience, Ollie at Team Coppenwall was absolutely fantastic and we couldn’t have asked for anyone better! After our landlords giving us notice and members of the family residing at opposite ends of the country, Ollie helped us find a property and negotiate all the paperwork seamlessly. From fast and friendly responses keeping us updated, to texting on his days off, Ollie really is a credit to the team at Coppenwall and we couldn’t have wished for anyone better. Thank you once again!
Caitlin · 29 December 2022
Agent replied · 10 June 2024
Excellent praise for Ollie there, and we are really glad we have helped out. Many Thanks, Team Coppenwall
★★★★★ 5/5
FacebookEmma has been absolutely amazing from start to finish.
After having other estate agents come in at low valuations, Emma came in with her expert knowledge of the local market and achieved a sale of our home in less than a week at a much higher valuation than the other local estate agents suggested, all for a very reasonable fee too!
The advert and pictures Emma composed were to a very high standard and showcased our home to it's full potential.
Emma was also professional and available to deal with any of our queries, she makes you feel like your sale is her priority, we cant reccomeend Emma and Coppenwall enough!
Thanks again Sam & Louise
Louise · 9 December 2019
★★★★★ 5/5
TrustpilotThank you Team
Thank you Team for persevering with our sale. You had quite a lot of negotiating to do over the six months but it worked out well eventually. You all work very hard and I will definitely recommend you. All the best in your business.
Duncan · 31 January 2021
Agent replied · 10 June 2024
Not a worry Duncan, all the best!
★★★★★ 5/5
FacebookEmma has been amazing, so helpful and always available throughout the process of selling my house, she has tried many different tactics along the way and has helped me secure the all important sale on my house after being on the market with others previously. Would highly recommend coppenwall it’s been a rollercoaster journey at times and I’ve been ready to give up but Emma was always positive and optimistic that she could get my house sold and I can’t thank her enough 😊
Tracy · 25 July 2019
★★★★★ 5/5
TrustpilotAll queries were dealt with…
All queries were dealt with immediately, no having to chase people.
Anne · 4 January 2026
Agent replied · 25 January 2026
That's great to hear Anne, thanks for choosing Coppenwall.
★★★★★ 2/5
TrustpilotCoppenwall really disappointed us
Coppenwall really disappointed us, which is a shame as they had a really positive start with us.The valuation of the house and putting the house on the market was faultless. The staff member who viewed the house was friendly, knowledgeable and local. His estimate was spot on, when other local agents underestimated the price of the property.Unfortunately that's where the good factors ended. When we were made an offer, the agent failed to disclose that the buyer has a 95% mortgage. This meant that come conveyancing time we had to decrease the price by almost 8K, due to lacking funds from the buyer, and almost lost us our new house. From that point onwards communication was just poor. I would receive the occasional text which were always addressed to my partner, despite me correcting them repeatedly that it wasn't her number. We would also receive a weekly status update which was useless as the information was always old.I ended up doing all the chasing of the solicitor and the sellers estate agents because otherwise it simply wouldn't have been done.Come moving date (5 months later), I received no help from coppenwall about what would happen on moving day and what I needed to do to fulfill my obligations. I did get a call on moving day saying that the funds had cleared from the buyer, but once again the solicitor had already told me this an hour ago.We did raise a complaint letter with Coppenwall and got a response phone call and then subsequent letter from the Director. It seemed like the tone was to be apologetic if we were upset, but not taking any blame. The essence being that they couldn't prove or disprove what their agents say or do so they couldn't verify our complaint and thus it was mute.I have already discouraged 4 people from using Coppenwall when they asked about our experience. Hopefully we were the exception and they are generally a much higher standard.
Andy · 21 September 2022
Agent replied · 10 June 2024
Hi Andy,Thank you for your review. It’s great to hear that our valuation and marketing service was faultless.The root cause of the unhappiness was the bank’s down valuation of your property. Sadly this is beyond our control, and even if your buyer, or any buyer, had more deposit money to put towards the property, there is no guarantee that anyone would wish to pay over the bank’s valuation of the property.We negotiated with the buyer, and they agreed to pay over the asking price, despite the bank advising her against this.The option to re-list the property, and walk away from the buyer was given, but you decided to proceed.I can see countless emails and messages of support and advice between us over the past 5 months, including regular updates with solicitors and the estate agents in the chain above, there's an email titled "What to do on completion day" that gets sent out by our system automatically once a property sale reaches a certain stage.Our reviews show that we are a caring estate agency, and we do look after our clients. In this case, we've had a breakdown in trust in our working relationship, which we can only apologise for our part in.We hope you are settling into your new home, and we do wish you all the best.If there is anything we can assist with in the future, please let us know. Thanks,Emma DobsonManaging Director
★★★★★ 5/5
FacebookAbsolutely over the moon with Emma and what she has done for us. We initially listed our property on the market with a local agent for nearly eight months and with no sale in sight. As soon as we moved to Coppenwall Emma SOLD OUR HOUSE WITHIN 48 HOURS!!! From start to finish nothing has been too much trouble and her warm and caring approach has made the whole process completely stress free. Thank you Emma, you’ve lifted a huge weight off our shoulders and we cannot thank you enough! X
Kat · 19 November 2018
★★★★★ 5/5
TrustpilotReliable and Knowledgeable
Very reliable and knowledgeable Team. Kept me informed of all viewings and delivered a full package of marketing and dealing with potential buyers. Selling fees were much more reasonable than other local agents in the area. All of the Team were very approachable and helpful. Once the property was sold I received weekly updates of the ongoing status. Would highly recommend the Coppenwall Team. Thank you for making it all such a smooth process from first contact to completion.
Guest · 9 October 2022
Agent replied · 10 June 2024
Great review, we do like to keep people updated. Thanks, Team C
★★★★★ 5/5
TrustpilotRecent viewing/ customer service
Had a viewing recently and wanted to leave a review for both Leon and Mia for how helpful they were throughout the process.
Leah · 3 June 2026
★★★★★ 5/5
FacebookEmma has been amazing, she saw that I was
Struggling for advice regarding my parents property and got in touch straight away. The house went up for sale and within 1 week sold!!! She has helped my mum and dad so much due to him having a disability it’s been quite a difficult choice to make as they didn’t want to move but his illness is making that choice. Would highly recommend this company. And congratulations as this was the first house they sold😁
Danielle · 22 June 2018
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service, amazing team. Would highly recommend.
Michelle · 23 January 2026
Agent replied · 25 January 2026
Congratulations on writing our 400th Trustpilot review - 5 stars as well, Thanks Michelle, we're always here for you 👍
★★★★★ 5/5
FacebookAmazing company excellent communication from start to finish. Recently sold a property with them (have used the before that also so never doubted using them again) always helpful whatever you need, even when we had issues with first buyer they found a new one within days. Thank you so much highly recommend
Justin · 22 September 2025
★★★★★ 5/5
TrustpilotAmazing!
Amazing support for us as buyers from Coppenwall. Would definitely recommend them. The team went above and beyond for us when communication with solicitors became tricky! Thank you Martine and Emma!
Abigail · 1 September 2022
Agent replied · 10 June 2024
Thanks for the review Abigail, all the best...
★★★★★ 5/5
GoogleEmma is fantastic , honest , reliable and goes out of her way to help in anyway possible . I would highly recommend her if you wish to buy or sell your property ! Customer service and work ethic like this is extremely refreshing .
Sarah · 13 June 2019
Agent replied · 11 June 2024
Thanks Sarah, we hope you enjoy your new home!
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