Miles and Barr Ramsgate reviews

★★★★★ 1/5

Google

I strongly advise against using Miles & Barr. As a landlord, my experience has been extremely disappointing. The communication regarding my tenant's arrears was sorely lacking, and I only received the necessary information after persistently pursuing the matter myself. Furthermore, their email correspondence has been consistently unprofessional and discourteous. The overall attitude displayed by the company gives the impression that they have no genuine concern for their clients' businesses. I would recommend seeking alternative property management services to avoid such a frustrating and unsatisfactory experience.

Giovanni · 28 July 2023

★★★★★ 5/5

Google

Suzanne was exceptional at her job. She kept us updated and ‘in the loop’ through out the whole process. There were hiccups and delays with the chain towards the end, yet she was always there with a reassuring phone call or message.

Dramamamma77 · 22 August 2022

★★★★★ 5/5

Google

Throughout the sale process, Miles and Barr have been supportive! We were apprehensive about the process as we were struggling to find the property that we wanted to move to; however James was fantastic when showing us round a property that …

James · 10 October 2024

★★★★★ 5/5

Google

We had such a positive experience working with Harriet. She was professional, friendly, and incredibly helpful throughout the whole process of finding our property. She listened to exactly what we wanted, kept us updated. Her knowledge, …

Clare · 28 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service Highly Recommend

When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was thorough with his explanation of how the company would market our property and the valuation was spot on.Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken.Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny.Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid.After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made.Thank you Miles & Barr - Highly Recommend

The · 15 September 2021

★★★★★ 5/5

Google

Very good service and support from start to finish. All relevant documents and requirements were clear to enable a smooth process.

Steven · 16 August 2026

★★★★★ 5/5

Google

I purchased a house with Olly being my guide from start to finish. As a first time buyer I was unsure of what to do and he guided me through the process. I would definitely recommend Olly as he is a true professional and a gentleman.

Ellen · 28 July 2024

★★★★★ 5/5

Trustpilot

bought through miles and Barr

we started our long journey to buy our property in February. our Sales Coordinator Louise was Ace. She kept us informed of all developments along the way .Louise liaised between all parties involved Louise was professional, polite, and always there on the end of the phone or by email reassuring me along the way that we would get there in the end.We haveand move into our new property very soon . we could not be happier thank you so much

Rosemary · 8 September 2021

★★★★★ 5/5

Trustpilot

From the first day we viewed our to be…

From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.

Carrie · 8 September 2021

★★★★★ 4/5

Google

All was good in the end but honesty, understanding and transparency could be worked on.

Haroon · 5 September 2025

★★★★★ 4/5

Trustpilot

Great communication with all parties

Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.

Emma · 22 August 2021

★★★★★ 5/5

Google

I put my house on the market with Miles and Barr and everything was moved along very quickly; they helped me get an EPC and organised photos and the For Sale board up within a couple of days. Luke was professional and explained everything clearly, taking the time to go through different options with me. The viewing system was efficient and I received notifications and reminders. My house sold within 2 weeks. Overall, I'm very happy with Miles and Barr, and wouldn't hesitate to use them for my next house move.

Becki · 22 August 2021

★★★★★ 5/5

Google

I recently brought and sold through Miles and Barr and I was really pleased with the outcome. They secure an out of town buyer at the price I was looking for and the whole process was managed very well by James Perks and his team. I continuously received calls from Anne-Marie in the sales department with new properties and I received feedback after viewings on my property. Becky White was also great through the sale process when it came to arranging a completion date and keeping me up-to-date. Highly recommend

Aaron · 22 August 2021

★★★★★ 5/5

Google

Excellent service from all of the staff at Miles & Barr Ramsgate who were originally just assisting me with finding a new home. At the last moment I changed to them also selling my property and within days it had sold. A massive thank you to James, Giuseppe, Jack, Rebecca, Charlotte, Anne-Marie and George. They really are the most knowledgeable agents regarding properties in Ramsgate. Always treating you as if you are their only client with regards to needs and requirements. I think fees are very fair. I went to another agent originally where you have to pay fees upfront if you do not use their recommended solicitors. I lost that money but so happy that I went to a professional agents in the end

Carol · 22 August 2021

★★★★★ 5/5

Trustpilot

Would highly recommend.

DezUrwin · 6 May 2026

★★★★★ 1/5

Google

I rented a flat in Broadstairs from this branch about a year and a half ago. Upon moving in, the flat had a terrible smell and was absolutely filthy including thick black dust on the surfaces and windowsills, dead bugs and dirt on the …

Dayna · 16 February 2026

★★★★★ 5/5

Trustpilot

Absolutely outstanding estate agents

We’ve had fantastic service from Miles and Barr from start to finish. We initially were going to sell with a smaller firm but the valuer Jack really impressed us with what Miles and Barr had to offer. His excellent communication skills and consistent (but not pushy) approach sealed the deal and we are so grateful to him and the rest of the Miles and a Barr team as they sold our house very fast which put us in a great position when finding our dream home. Everyone we interacted with was professional, friendly and helpful (Rebecca, Harry, Hannah, Chelsea, James to name a few). They promised they’d help us find a property we loved within our budget and they certainly did! James the Ramsgate branch manager is brilliant at what he does and he was instrumental in our move to our dream home, thank you James! I’d 100% recommend using the solicitors and mortgage advisor they recommend too as everything was so smooth. Aggi the mortgage advisor worked so hard to secure us a good deal and when there were delays with the mortgage company Sam kept me sane with his reassurance and updates and Gary sorted out new home insurance on the day of his own house move! Nothing was too much trouble for any person we spoke to, even on the day of completion we had issues with our removal company and Miles and Barr stepped in with reassurance and offers of solutions! Absolutely outstanding estate agents whom we feel are game changers in the field. They’re efficient, reliable and their customer service is fantastic. We are so grateful to Miles and Barr for going the extra mile and helping us take the leap into our wonderful forever home, thank you Ramsgate branch and team, you’re all brilliant 🤩

Lisa · 17 August 2021

★★★★★ 5/5

Trustpilot

Professional Service

Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.

Lyn · 10 August 2021

★★★★★ 5/5

Trustpilot

A genuine Estate Agent who cares about their customers

I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.

Anita · 9 August 2021

★★★★★ 5/5

Google

Judith was excellent in showing us round a property. She was informative, helpful and answered all our questions. Miles and Barr were also great and helped us immensly when booking a viewing as well as keeping us up to date with other properties available.

Lo · 22 August 2024

★★★★★ 1/5

Google

Not great so far. They used to provide excellent customer service :(

Barbara · 9 October 2026

★★★★★ 5/5

Trustpilot

Can't give anything but10 out of 5!

Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell

Kevan · 28 January 2022

★★★★★ 5/5

Google

Amanda Turner was a very supportive and professional member of the Miles and Barr team. We are so grateful for her support and guidance. Thank you .

Simon · 18 April 2025

★★★★★ 3/5

Trustpilot

I purchased through Miles & Barr

I purchased through Miles & Barr, no problem through the purchase process, it was a relatively straight forward purchase, I looked at a couple of properties with them and one young man from the Ramsgate Branch was particularly pushy about getting a mortgage with their own mortgage advisor when I already had one in place, when I spoke to their advisor he said nothing I can do, you are sorted out. Apart from that, people working there was all approachable and fine. Trying to get them to take the "For Sale" sign down after purchase was painful, they use a 3rd party! I don't care who you use, get it down!

Jason · 12 July 2021