Miles and Barr reviews

★★★★★ 1/5

Trustpilot

Failed on basic customer service - would not recommend

I used Miles&Barr Ramsgate to sell my property and pretty soon wished I hadn’t. Given the state of the housing market, I did not expect them to generate a whole load of viewings and offers but I did expect basic customer service. Instead: - the promised fortnightly update calls from my sales contact did not happen - they called twice in 7 months - several viewings were booked without me knowing - I was sent details of viewings that had dates in the past or that clashed with each other - when offers were made, I had to chase for updates - emails were routinely ignored So I gave notice to terminate our agreement. They were then very proactive, immediately sending me a reminder of my financial and legal commitments under the agreement. Oh for such responsiveness during the previous 7 months! I had to wait 28 days for the notice period to run out, during which time the customer service deteriorated even further: no updates, no feedback from 3 of 4 viewings. One of the viewings did result in a genuine offer and I was encouraged that the lack of communication was not just reserved for me, the solicitors too were kept in the dark, generating unnecessary pressure for them on the exchange and completion process. I write this review because I think the team at Miles&Barr will just record this as a successful sale and they will have learnt nothing. Future customers will be given the same treatment. I was left with a feeling that they simply did not care and were not interested in improving the way they do business or protecting the Miles&Barr brand. Whilst I was looking for alternatives, I spoke to Footprints. They are doing things differently, they have the experience of Christian Miles (who must have left Miles&Barr) and a team who are self-employed and are putting the customer first. They would be first on my list to sell my house.

AMB · 7 October 2026

★★★★★ 4/5

Trustpilot

A Challenging Journey Made So Much Easier,

Selling a house is daunting at the best of times, especially when you’ve lived in your home for 19 years. Add to that buying another home, a rapidly changing property market and the jargon that comes with it, everything else going on in the world, and you’ve definitely got yourself a challenge! From the very beginning, we knew it wasn’t going to be the most straightforward journey. The property market was changing, circumstances shifted along the way, and there were plenty of moments when we wondered if we were ever going to get there! A special mention has to go to Luke Howard from the Deal branch, who conducted multiple viewings not only on our own property, but also on other homes we were considering. After countless discussions, viewings and occasions where things just weren’t quite right for us, we finally got there in the end! We’re so grateful to Luke for his expertise, patience and understanding, and for sticking with us until we found the right home. And then there’s Jade Eccott, who has been an absolute godsend during the sales progression process. When things can start to feel overwhelming, having someone in your corner makes all the difference, and Jade has truly been that person for us. She has become our right-hand woman and our go-to whenever we’ve had questions, felt unsure about something, or simply couldn’t get hold of the solicitors. Over the last couple of weeks especially, Jade has been the friendly, reassuring and professional voice we’ve needed. She’s approachable, supportive and always willing to help, with nothing ever seeming too much trouble, even when things have become a little tense! Buying and selling a home is a huge life event, and navigating a changing property market can make it all the more stressful. Having people who are knowledgeable, patient and genuinely care about helping you through the process makes such a difference. Luke and Jade have both been fantastic, and we’re incredibly grateful for everything they’ve done for us. Luke helped us find our next home with patience and expertise, while Jade has gone above and beyond to keep things moving and reassure us when we’ve needed it most. Thank you both for helping us through what has been quite a journey! You’ve made a real difference to our experience, and we couldn’t be more grateful. ❤️

Happy · 5 October 2026

★★★★★ 3/5

Trustpilot

Introduction sales/marketing…

Introduction sales/marketing representative - Blake Cornish was very promising in his pitch and as a result we decided to go with Miles and Barr. The whole buying and selling process lasted a little over 16 months - we managed to sell the property fairly easily twice so was priced about right. The chain collapsed during the first purchase, mainly due to us not finding a property. Very average sales team in Canterbury, initially passed around and the communication appeared poor. We left messages but no response or call backs, after complaining Luke took over. He generally was friendly, kept in touch and updated us on any progress etc but when not there, the other staff were not so informed. All very frustrating at times, especially when promises were made to get back to us and that then sometimes didn't happen. The progressor Denise Lumpkin worked from home and was good once we were finally near the completion date but replies from our enquiries and emails were delayed. Even when going on leave, there was no communication as to who took over from her. It was a tricky chain which did not help matters and M & B are definitely not to blame for that. Overall, we felt that once they had us onboard/ signed up, the professionalism fell short and communication failed on several occasions.

Customer · 30 September 2026

★★★★★ 5/5

Trustpilot

There has been a impressive turnaround…

There has been a impressive turnaround in the quality of landlord support in 2026. Our new property manager Abi Matanle has provided excellent support and addressed historical problems and fixed underlying causes. This year she has managed and successfully resolved an extended complex issue for us, coordinating across a number of parties.  This is a complete change to the service we previously received, where the challenges included having to chase to get replies or get issues followed up on, missing communications, and contractors not being effectively managed. Abi has turned around what was a negative perception into an extremely positive one.

Canterbury · 30 September 2026

★★★★★ 5/5

Trustpilot

Thank you Debbie!!

Our Progressor Debbie Thwaites has been absolutely fantastic throughout our house purchase. Despite several stumbling blocks, she worked tirelessly to keep everything progressing smoothly and efficiently. As first time buyers we had lots of questions and concerns, but Debbie always took the time to listen, explain every step clearly, and reassure us when things felt overwhelming. Her support, patience, and dedication made a stressful process so much easier to manage. We couldn't have asked for better service from her!

Jess · 5 October 2026

★★★★★ 5/5

Trustpilot

House Purchase

I bought my very first house this year and I could not fault the support I had from Louise. Louise was giving me updates all the time, would reply to every email, and I sent a lot of worried emails! She would re assure me that we will get to the end goal and help me feel more relaxed that it was all apart of the process. I don’t think I would have bought my house if it wasn’t for Louise chasing and helping me through every step of the way

Emily · 25 September 2026

★★★★★ 5/5

Trustpilot

Louise daily an expert at the job

Louise daily dealt with the move of my first home and I can’t stress how much she helped with the whole process of it. She always gave me an answer promptly and kept me up to date with documentation by going to a from both mine and the sellers solicitors. Louise has been an excellent estate agent to have by our side the whole way through and I couldn’t ask for a better staff member and agent than Louise

Lewis · 30 September 2026

★★★★★ 5/5

Trustpilot

Successful sale in tough circumstances!

As first time sellers, we were a bit nervous about the process of getting maximum profit whilst feeling like we were in safe hands. James Cussen really believed in the property we were selling, and when eventually our first buyer came through, it was also our last! Also shout out to Katie Rigden & Freddie Haycock who were always on hand when my wife and I had worries about the lack of movement. When it came to progressing the sale, Miles & Barr were amazing at making my wife and I feel comfortable during the process. Moving homes is stressful enough, but it's even worse when your wife is due to give birth any minute and your buyers are delaying exchange/completion. Debbie Thwaites was extremely conscientious in making sure both parties were looked after, whilst keeping to the plan of our original move date. Without her help, we would have been completing whilst my wife was in labour, so I can't thank her enough!

James · 18 September 2026

★★★★★ 5/5

Trustpilot

Thank goodness for Louise Daly!

The biggest thing that made our experience great was having the help of Louise Daly. The selling process itself was something of a nightmare to be honest, thanks to buyers and their solicitors and agents, but the property has finally completed today, some 19 months after it first went on the market! But Louise has been so kind and kept us updated so well, and has, I’m sure, done a LOT of chasing of others’ extremely slow solicitors and agents! This past week, with exchange expected every day then failing to happen, leading to needing a simultaneous exchange and completion today, has been particularly fraught for our family. Louise has been so sympathetic, emailed regularly throughout the days, and shared our relief and happiness when the sale finally completed a little before 5pm today! Such a lovely lady - she is a shining star within the Miles and Barr Team! Thank you again Louise!

Bernadette · 11 September 2026

★★★★★ 5/5

Trustpilot

Not all heroes wear capes..

Louise Daly is worth her weight in gold, and any buyer or seller will be lucky to have her on their team. She was consistently excellent and often more effective than the solicitors at moving things forward. Always available, always proactive, and more than once, blurred the line between sales progressor and shoulder to cry on! The sale was painful, and without her I simply don't believe it would have gone through. Miles and Barr are lucky to have you Louise!

Alicia · 8 September 2026

★★★★★ 5/5

Trustpilot

Great communication and service from Louise in Margate

We have recently been with Miles & Barr in regards to selling our property in Margate, from March until now. We have had Louise Daly as our point of contact and she has been phenomenal throughout the whole process. She has been consistent with communication, answering all our questions in a timely manner, not only telling us what has happened, but what is likely to happen next with the process as to our request. Louise has always been available to answer all our questions, regardless how small they were. A quick email of reassurance and she responds promptly with answers. I would highly recommend selling with Miles & Barr, their communication has been fantastic with the sale of our property and would highly recommend Louise at Miles & Barr to handle your property, she is fantastic.

Steph · 2 September 2026

★★★★★ 5/5

Trustpilot

Emily stickler Our home-buying champ

Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly and was very professional and kind with us. This whole process was made stress free by Emily and we thank her for that.... Highly recommend Miles & Barr as an estate agents for their customer service, knowledge and friendly approach nothing was too much trouble and they were very helpful with viewings and any extra information we needed being first time buyers. Shout out to Sam for your prompt attendance with our many viewings pictures to follow...

Belinda · 25 August 2026

★★★★★ 5/5

Trustpilot

Louise Daley is worth her weight in gold

This is the second property sale Louise has helped me with (helped is really an understatement of all the hard work she actually put in to get me over the finish line). From start to a very long finish Louise went above and beyond in giving me reassurance through a very tricky and frustrating process. Louise genuinely cares and is dedicated in keeping everyone in the chain notified and together on the same page. Louise is prompt to answer all calls and emails so I never was left wondering how the sale was developing, a hundred times quicker than my solicitor which made me count on her more than my conveyancer. When I had delay issues with the Management Company and Free Holder Louise didn't think twice in picking up the phone and calling them directly to speed them up. Which I found both mine and the buyers solicitor's lacked urgency. If I was on a ship sailing into the unknown I would want Louise to captain that ship. In all honesty her professionalism, reliability, dedication, efficiency, communication skills, proactive approach, genuine care and support and the love she puts into her job Louise should and could captain a whole fleet of ships. Louise what can I say you guided me through a long and difficult process, a process that on many occasions I thought would fall by the roadside. You kept me calm and more important you kept the chain ahead of me calm. You managed to keep all the links on track and I am over the moon to soon be moving into my dream home, something I can and will always thank you for. Louise Daley you are worth your weigh in gold, you are a great advocate for Miles & Barr and you are a true friend. Thank you a hundred times for everything you have done since we first started both our property sales last December, you are a very special person. Best wishes to you and your future. Romany Wilson

Miss · 16 August 2026

★★★★★ 5/5

Trustpilot

We recently completed the purchase of…

We recently completed the purchase of our new home and would like to thank Marrs & Barrs for their help throughout the process. The team were friendly, professional and helpful, and we really appreciated their support, especially during the final stages. We’re very happy to have completed and would recommend Marrs & Barrs to anyone looking to buy or sell a home. Thank you Becky for keeping us posted throughout the purchase.

Ruth · 2 October 2026

★★★★★ 5/5

Trustpilot

Miles and Barr Ashford

Having recently sold my house with Miles and Barr I was very satisfied with the service they provided. All members of the team were very approachable and professional. The sale of my house did have a couple of set backs however Debbie Thwaites the senior sales progressor was extremely helpful and reassuring throughout. She did an amazing job of keeping everyone on the right track and resolving issues quickly and efficiently. Thank you Debbie and Miles & Barr Ashford.

Natalie · 15 August 2026

★★★★★ 5/5

Trustpilot

A Buyers Review

I dealt with Miles & Barr Margate as a buyer. Agents were attentive and friendly in booking and carrying out viewings which lead to a flat purchase. My sales progression was handled by Louise who I felt went above and beyond. She emailed/called with updates, and chased the necessary persons before I had a chance to ask. Any time I did have a query she always answered the phone, dealt with it swiftly and always followed up. A stressful buying process (through external factors) made easier by a fantastic employee.

Rosie · 7 August 2026

★★★★★ 5/5

Trustpilot

Emily Stickler at Miles & Barr was brilliant throughout our purchase.

This was the first time I've had a dedicated sales progressor, and I was genuinely impressed by the difference it made. Emily kept in regular contact, chased both solicitors, provided weekly updates and always let me know exactly where the transaction stood. Having someone proactively managing the communication took a huge amount of stress away and made the whole transaction feel much smoother. I'd highly recommend Emily to anyone buying or selling a property. She provided an excellent service from start to finish.

James · 7 August 2026

★★★★★ 5/5

Trustpilot

Thank you doesn’t seem enough!

The customer service I received from Miles and Barr, Folkestone, has been flawless. Having inherited a property that was not straightforward, I cannot thank Emily Stickler enough for all her hard work. Emily has been fantastic every step of the way including explaining processes to myself, and answering all my questions. I was kept informed every step of the way. I had never sold a property before, but found the process to be fairly straightforward due to this, and will miss my weekly calls with Emily. Emily’s compassion and empathy, along with her knowledge and advice has been one of the most positive experiences I have endured throughout this whole process. Thank you will never be enough! I highly recommend.

Sam · 6 August 2026

★★★★★ 5/5

Trustpilot

In safe hands

We interviewed several local estate agents before deciding who to work with, and Judith Simpson from Miles & Barr stood out as by far the most approachable and professional. From our first meeting, we felt confident that we were in good hands. James Perks did an excellent job negotiating the sale price, while Becky White was our main point of contact throughout the process. Becky always kept us up to date, was incredibly efficient and on the ball, and made sure we knew exactly where things stood. Alice was also extremely helpful, as was Giuseppe. In fact, every member of staff we dealt with was friendly, professional and a pleasure to work with. As anyone who has bought or sold a property knows, the conveyancing process can be stressful at times, but throughout it all we felt reassured by the team's experience and capable hands. We won't be moving again for a very long time, but we wouldn't hesitate to recommend Miles & Barr to our friends and family. Thank you to everyone involved for helping us through the process.

DeborahGreen · 6 August 2026

★★★★★ 4/5

Trustpilot

Great estate agent. House sold!

From the very first meeting with Sam, I knew that I had made the right choice in estate agent. Viewings on day one before the house had even been put online. I would have given 5 stars if there was room for negotiation on the fees but I was told no. I know other estate agents are happy to negotiate fees. It wasn’t long at all before an offer was made and Emily guided me through the whole process. Emily kept me informed throughout and made check ins to ensure everything was going smoothly on my end and the buyers end. Emily went above and beyond with any requests I made such as getting the front photo shot of the house changed. I would highly recommend to friends and family. Great staff and service. From initial contact to house sale completion within 3 months!

Mike · 4 August 2026

★★★★★ 5/5

Trustpilot

Moving -taking the stress away

Well, we had a long old journey to get to where we are now - moving this Mon 3rd August - and Emily Stickler has been with us all of the way for working through all the small steps needed, and keeping us informed of what's going on. Any question and request was no bother for her. She's a star! In fact all of the people in the Folkestone have been so nice and a pleasure to get to know. They are all a great asset to the company. Thank you all for what you've done for us.

Philip · 1 August 2026

★★★★★ 5/5

Trustpilot

Sharing my Gratitude.

First of all I would like to say that during the period from when I started looking for a house I found Miles and Barr to be very helpful and easy to deal with when viewing a rather large amount of houses on a regular basis. But most of all I'd like to mention that since starting the purchase process I had the privilege of being assisted throughout by Emily at the Folkestone Branch. Emily kept in contact with me on a regular basis, assisting me with my queries and needs to get the deal done. She was very friendly and and easy to talk to. I am very glad to have had Emily looking after my interests. I could not have done it on my own without her knowledge and expertise.

Mark · 30 July 2026

★★★★★ 5/5

Google

Aidan clearly knows his stuff from an estate agent perspective but his engagement and support throughout our sales process was amazing. Ours was a probate sale and he demonstrated empathy and respect for initial valuation process and beyond. Whilst his valuation was not the highest and his fees more than other agents the small incremental cost was worth it. The offer we accepted was equivalent to other valuations in the end but a much less stressful process. He provided sound advice and we knew that the house was in a safe pair of hands whilst we were managing the process remotely. Having a single point of contact was really beneficial as well. His sales plan produced high levels or interest and a good range of offers in a short time frame. He remained supportive throughout the sales process enabling a swift completion. I would not hesitate to recommend him

Belinda · 24 July 2026

★★★★★ 5/5

Trustpilot

Excellent service from Miles and Barr Folkestone

I have bought and sold a couple of properties and had rented my Folkestone flat to tenants for 18 years and Miles and Barr were by far the best estate agent to work with. With my flat sale, they were hardworking, reliable, very helpful and always kept me up to date. The whole team at the Folkestone office were excellent, especially Emily Stickler who handled the admin of the sale and kept so patient over almost 6 months. Thanks to Emily & Miles and Barr!

VK · 20 July 2026