Trusted Agent profile · Ramsgate
Verified
★★★★★
1,804 reviews across 3 platforms
51 Queen Street, Ramsgate, CT11 9EJ
Miles and Barr's office in Ramsgate, at 51 Queen Street, is rated 4.5 out of 5 across 1,804 reviews on three platforms, including 976 Google reviews rated 4.6.
Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
5/5
GoogleHoward was very accommodating and proactive, we sold our house only two weeks after photos were taken for the sales particulars
Dear John, I'm so pleased you were happy with the service I provided in selling your house in Oakwood. It was a pleasure working with you both, and best wishes for your move to the south coast.
5/5
TrustpilotAmazing service, highly recommend
Me and my expecting partner were look to move back to the Thanet area, and I can’t be more pleased with the service, work rate and general help that I have received for Miles and Barr. We was in a time limit situation which added pressure to the whole ordeal but all the staff were so great in assisting with bookings, viewings and communication. Anna who handled our application once we had found a suitable place went above and beyond with her personal service and work rate and without her hard work we would still be looking. A big thank you Anna and all at miles and Barr who have made this move possible. We have a dream place found within our limited time fame and budget.Thank you all once again for your impeccable service and professionalism and all who went the extra mile
5/5
GoogleThese stars really are for Jade Gumm at the Ramsgate branch of Miles and Barr. Her kindness, understanding, calm and care were truly outstanding. I knew the first time she showed me some potential new homes, I wanted to buy through her. That's compelling. That's relationship and humanity. Some people simply have a gift to be present. Buying a new home is a big event in anyone's life. And Jade made it all the more easeful. Thank you Jade. Thank you Miles and Barr
5/5
GoogleJade Gumm was excellent, I am still going through my purchase at the moment but Jade help me find my new home so I wanted to write this review now. She was punctual, efficient and a pleasure to work with. I spent two days doing viewings with Jade, I drove down from London each time, I saw so many varied choices and Jade took all my requests and changing mood/mind on board and delivered on both days, she was also very accommodating to my schedule which I appreciated a lot. So far I am very happy with Miles and Barr. Thanks to all the rest of the team for their help too.
5/5
GoogleI have rented my property through Miles and Barr for the last 9 and a half years. Amanda has been my inventory manager and been to the property every 6 months for the regular inspections. I have always found her to be friendly and helpful and a pleasure to deal with.
5/5
TrustpilotMiles & Barr - Ashford
We are currently at the beginning of our property purchase with Miles & Barr - Ashford, and so far we've been blown away...The whole team (James, Joe, Luke and Thomas) have been nothing but friendly, efficient and super supportive. We are first time buyers and our original purchase fell through with Wards (what a horrible experience that was!!!), they have made the transition so smooth. Our faith has been restored in finding our dream first home, and we're reassured that we've found an honest and transparent estate agent.Special thanks to Joe for consistently setting our expectations and providing a great level of communication.
5/5
TrustpilotExcellent Estate Agents
Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.
5/5
GoogleRecently used Miles and Barr and was very pleased with the service I received. Special shout out to Megan for all her help. Highly recommended
5/5
GoogleKate and Meghan have been very helpful and communicative throughout the rental process. They made everything smooth and stress-free, always keeping me informed and answering any questions I had. Their professionalism and friendly approach made the experience really positive. I highly recommend their services.
Thank you Jason, it's great to hear your feedback. Kate, Meghan and the team are equally as pleased for you, we love helping people find their next home!
5/5
GoogleSuzanne has been excellent throughout what has been quite a tricky sales process for reasons that are nothing to do with her or M&B. She has been professional and knowledgeable and kept things moving brilliantly. And beyond that she has been very kind, empathetic and supportive and I have really valued that.
5/5
GoogleI was wonderfully assisted by Mel with my current application, and she has been utterly fantastic with me. A shout-out also goes to Remy for also helping me out with viewings and a previous application. …
Hi Mackie, Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you had a fantastic experience with our … More
5/5
TrustpilotA very good selling process led by Emily
Emily was great throughout the selling process as were many of the team I dealt with (Maddy, Kayleigh, Sam).
4/5
TrustpilotOverall very satisfied
Unfortunately, we had a poor experience with the Canterbury sales team for our first attempted purchase - we were not told the property was going through probate until after we had spent circa £1500 on surveys and legal fees. £1500 and approximately 2 months of wasted time.Once we moved from the sales team to sales progression for the second property we were very well looked after and Rebecca was superb - see below.Rebecca in sales progression was excellent. Communication is so important and she was accessible and kept us right up to date. I really felt she wanted to get things moving as much as we did. I was confident she was working hard behind the scenes liaising with the legal teams and the vendor.
5/5
TrustpilotThe staff at Miles & Barr were truely professional
The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.
5/5
TrustpilotSuzanne Beard
All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.
5/5
GoogleHoward Bottomley is an outstanding estate agent. Goes above and beyond for you. Always available to answer your questions, no matter how big or small. He is so personable, professional and has so much passion, no matter what property. Highly recommend his services and it is true, you really get what you pay for.
EweMove Estate Agents In North Leeds- Howard & team are thrilled to receive such kind words. Thank you Helen for taking the time to share and for highly recommending us to others.
5/5
TrustpilotAmy Whiffin - Folkestone Branch
My wife and I would like to thank Amy Whiffin of the Folkestone branch of Miles and Barr for an extremely pleasant and professional 3 years in charge of our rental property. Throughout our time, Amy listened and dealt with any issues we had promptly and professionally. Any time we spoke or met, she was a pleasure to meet and converse with. If you are looking to rent property in the Folkestone area, we would highly recommend Amy as an agent. Thank you
5/5
GoogleFantastic team - super service from start to finish- highly recommend if you’re looking to sell, purchase or rent ⭐️⭐️⭐️⭐️⭐️
Thank you Jo. It has been a pleasure helping you find your dream home. We wish you all the best in the future
5/5
TrustpilotMy interaction with officers of the Miles and Barr
My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.
5/5
GoogleWhere do I start!? Miles and Barr Ramsgate were fantastic during this process of selling our first home. They were helpful, accommodating, reliable and easy to use. They provide excellent services and communication with all members of staff were spot on. Cannot recommend them enough!
Thank you for your kind comments, Charlotte. It's great to hear about your positive experience with our Ramsgate branch. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleGeorge, who showed us the last property, was a good agent and did very well with showing us a property. If he continues to improve and gain more experience in his profession, he will then definitely get a 10. He was friendly, knowledgeable and professional. Thank you George.
1/5
TrustpilotDo Not Use Them
I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.
Dear Mrs Jenkins, we are saddened to read your review as we take the subjects raised in your comment seriously. We understand that our colleagues have been liaising with you and have addressed all concerns raised.
5/5
TrustpilotHelpful and efficient sales progressor
I found Debbie Mead, sales progressor very proactive and always helpful when I had any queries. She was always available or called back when I needed any help or queries to be answered.
We're happy to hear that your sales progressor, Debbie was proactive and on hand to help and support. Thank you so much for taking the time to leave us a review!
5/5
TrustpilotVery pleased with service all the way to completion!
We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
