Miles and Barr Ramsgate reviews

★★★★★ 5/5

Trustpilot

Thanks M&B Westgate

As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.

Robert · 16 March 2022

★★★★★ 5/5

Trustpilot

Amy Whiffin - Amazingly helpful!

Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!

Julia · 16 March 2022

★★★★★ 5/5

Google

Olly made finding our perfect home and move to Whitstable so easy. He was really knowledgeable about the area and made us feel like no question was silly. I'd absolutely choose to go to him again when the time came and would recommend him to anyone looking to buy

Keri · 28 July 2024

★★★★★ 5/5

Trustpilot

We are purchasing a property through…

We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!

Aleisha · 28 February 2024

★★★★★ 1/5

Trustpilot

Disgusting how they treat pensioners

Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money

Ryan · 21 September 2023

★★★★★ 1/5

Trustpilot

Distress Caused by Deceptive Practices and Lack of Accountability

Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress.When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned.It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour.This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved. Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.

Jonathan · 20 September 2023

★★★★★ 5/5

Trustpilot

Miles and Barr have been so impressive

Miles and Barr have been so accommodating and professional.

Mr · 14 April 2026

★★★★★ 4/5

Trustpilot

Friendly, professional and knowledgeable

A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.

Annetta · 31 January 2024

★★★★★ 5/5

Trustpilot

We’ve had an absolutely brilliant…

We’ve had an absolutely brilliant experience with Miles & Barr and buying our first home, we’ve felt really looked after from start to finish! Our case manager Shelley Webster kept us informed regularly throughout the process, there was never a need to chase things or call up as we knew we were in safe hands. Our purchase went through really swiftly and completely stress free (unbelievable considering we’d been told by so many that this would be the most stressful thing we’d ever do!), Shelley has been an angel and the team at Miles and Barr Deal have also been superb, we were so chuffed when we left the branch with our keys and the most thoughtful moving in box! 10/10

Sophie · 5 February 2022

★★★★★ 1/5

Trustpilot

STAY CLEAR !Please be careful of this company

Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details

John · 5 September 2023

★★★★★ 5/5

Trustpilot

For selling

Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.

Chris · 25 January 2022

★★★★★ 1/5

Trustpilot

Absolutely poor service

Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.

Akif · 30 August 2023

★★★★★ 1/5

Google

Went to view a property at the agreed time. The time was then changed to 30 mins later, 10 mins before the agreed time (informed via email not phone call). We spoke to the office staff who seemed unaware that this has happened. We spoke to the agent outside the property who said we had missed our original appoint (the one they changed). No apology was made. We asked if we could see the property quickly as we were already there. The agent didn't seem to want know, and made a feeble excuse about not having time. He came off as a disingenuous in his response and disinterested in our time and business. He didn't seem to care that the company he represents had wasted our time and money and didn't seem to think that asking us to wait a further hour was anything less than an insult. He barely looked up from his phone during his monotone "I understand but.." spiel. I understand that agents don't have to care, but I think they should at least give the appearance of doing so in the interest of the company they represent. Furthermore, if adjustments to the scheduling need to be made, these should be given in good notice and not via email 10 mins before the previously agreed appointment time. A poor experience from a company who don't seem to mind about wasting their clients' time and effort. Needless to say, we won't be looking to view any further properties with them or recommending to others in the same position.

M · 22 August 2023

★★★★★ 5/5

Google

Amanda has been coming to do my routine property checks for a few years now and she is the loveliest lady i have met. She is professional but also makes me feel at ease, any concerns i have had she has raised and dealt with quickly.

Shireen · 22 August 2024

★★★★★ 5/5

Trustpilot

The kindest letting agents!

This is our first time moving and we were very nervous about the whole process, however Natalie made it a breeze! She was so kind and didn’t make us feel like we were at a disadvantage for being newbies to the moving process. She kept us up to date throughout the whole process and now we’re just waiting for the references to go through and we’ll be moving into our first place! So excited and cannot thank Natalie enough for making it such a speedy and easy process.

Chloe · 11 December 2021

★★★★★ 1/5

Trustpilot

Disappointing

Engaged the services of the Folkestone branch, initially to sell my property and then to let it. Communication was zero, the sales team never called me once!!! Lettings were not much better, never informed me as to cancellations or viewings.Very disappointing, Estate Agents do not generally have a good reputation and the lack of customer service I received vindicates this.Christine

Customer · 21 November 2023

★★★★★ 1/5

Trustpilot

Awful agent

Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues

Emma · 13 August 2023

★★★★★ 5/5

Google

Grateful for all information and help given by Mr Jack Lockwood in assisting to obtain a valuation of my property which was very thorough.

Peter · 28 November 2025

★★★★★ 5/5

Google

Having dealt with both Rachel and Howard I really am pleased to say the whole sale experience has been fantastic. What a great company to work with. Howard has been absolutely brilliant and I really am pleased with the service delivered Would definitely recommend to friends and family Great work, great company, fantastic people Well done Howard

Carl · 24 July 2019

★★★★★ 5/5

Google

Great place, helped me out with buying a house which was so easy with them. Special mention to Judith at the Ramsgate branch who helped us out in the initial stages

Paul · 24 March 2025

★★★★★ 5/5

Google

Amanda is lovely. Doesn't make having an inspection feel intrusive. Is quick and efficient and is brilliant at logging any issues there may be. Ive found amanda very helpful and informative.

Jessi · 24 March 2025

★★★★★ 1/5

Trustpilot

Deliberately overpriced, appalling customer service

Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.

Kathryn · 7 August 2023

★★★★★ 5/5

Trustpilot

Sophie Collins has been absolutely…

Sophie Collins has been absolutely amazing. My situation is not one that I wanted but sometimes life takes an unexpected turn. My partner and I had decided to go our separate ways and we have a young son. She has been respectful to me, very understanding and also extremely helpful. I have been kept in the loop at all times and updated on everything as it happened. I couldn't be happier with her service and helpful nature. Thank you so much Sophie. You have made this very difficult time that little bit easier. Thank you very much. Robert Godden.

Robert · 23 November 2021

★★★★★ 5/5

Google

Howard has been first class. It's been great having a co-pilot throughout the sale. Howard lives locally and knows the area extremely well. His kids have been through the local schools so his finger is on the pulse. I can thoroughly recommend him.

John · 24 July 2022