Every review we hold for the Ramsey office, from every platform, shown as written. First names only.
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1/5
GoogleShocking referencing company. Rented privately for 8 years, only missed 2 payments during COVID which were cleared immediately. They completely messed up my referencing and miscalculated my finances multiple times, costing me an apartment. Absolute joke.
Jason Β· 16 May 2026
Agent replied Β· 16 July 2026
Weβre sorry to hear you feel this way and appreciate you taking the time to leave feedback.
Referencing decisions are based on the information provided during the application process and the criteria set by the letting agent/landlord. Our role is to assess the information received and provide a recommendation, with the final decision resting with the agent.
We understand how disappointing this situation must have been and regret any frustration caused. If you would like us to review your concerns further, please contact us directly with your application details and weβd be happy to look into this for you.
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4/5
GoogleThe system itself is a good system, the functionalities and options that can be utilised on it seem good so far and I believe the system is going to be valuable to the business.
We had some communication barriers a long the way which resulted into delays with launch from both parties.
However, with better communication, the onboarding process will have been much smoother, we have kept our old platform in the background as the manual work that is required to ensure all the data is correct on Rezi is time consuming.
The onboarding team have always been present and available when needed. Love the LiveChat and all the support options available.
Nick Β· 29 June 2024
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5/5
GoogleI have just sold my Dadβs house and Alex, Julie and the team provided an excellent service, extremely professional and efficient. They were all very helpful and friendly π β¦
Karen Β· 23 March 2025
Agent replied Β· 26 August 2024
Karen thank you for 5 * review of Julie & the team @Thomas Morris Ramsey
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5/5
GoogleThe Thomas Morris team at Ramsey went above and beyond despite an incredibly difficult chain. Julie was a star, keeping me in the picture the whole way, chasing other parties (some needing more chasing than others) while keeping a high β¦
Sally Β· 8 October 2024
Agent replied Β· 22 October 2024
Hi Sally,
Thank you for your kind review, we are always delighted to hear positive feedback about our team at Ramsey. We wish you the best of luck and once again, thank you for choosing Thomas Morris.
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5/5
GoogleAmazing service and work to help you in anyway. Julie is amazing and so friendly made us feel happy with every step in our first time buyer journey
Phillip Β· 23 March 2025
Agent replied Β· 24 January 2025
Phillip, thank you so much for the positive review! We hope to be of service to you again in the future.
Best wishes, β¦ More
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5/5
GoogleWe are so pleased that we used Thomas Morris Sales & Lettings Ramsey and can't recommend them highly enough.
Joe was very approachable and kept us informed of developments every step of the way. If he ever wasn't available, other team members were quick to act as needed. We had one sale fall through, but Joe and the team were so supportive and proactive in finding a new buyer.
We really felt they were with us throughout the whole process which made it so much less stressful than it could have been.
A Β· 15 March 2021
Agent replied
Hi There Chris - I'm so pleased that Joe and the team at Ramsey were able to find you another buyer. Thanks also for the 5 Star review!
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5/5
GoogleExtremely helpful throughout the process so far. A great deal of time spent by Jurga showing me properties for the full afternoon, allowing me to easily compare and contrast properties easily. Julie has been super helpful and very β¦
Kathryn Β· 8 October 2024
Agent replied Β· 22 October 2024
Very much appreciate the 5 star review Kathryn
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5/5
GoogleSheetal was incredibly helpful during the handover at the end of my tenancy, making sure the process was smooth and amicable for both myself and the landlord.
Dan Β· 23 March 2025
Agent replied Β· 24 March 2026
It is good to hear that Sheetal dealt with this efficiently - i will make sure your comments are passed on.
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5/5
GoogleExcellent service. Joanne is invaluable - thanks for all your help.
Sam Β· 16 June 2026
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5/5
GoogleThomas Morris Ramsey are the best. We viewed the house in February 2023, put in an offer and now moving in after only 2-3 months. Highly recommend! Special thanks to Julie, who showed us the house and dealt with the purchase. We canβt thank you enough. I was always able to reach you, and you are super efficient :)
Kim Β· 22 August 2023
Agent replied Β· 29 July 2023
Thanks Kim. We really appreciate your thoughts and recommendation.
Julie and the team will be delighted with your comments.
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5/5
GoogleI would highly recommend the Ramsey branch, Rob, Julie and Jurga are so professional, helpful and very approachable, I always felt comfortable with any questions I needed to ask, was never judged or dismissed, they went above and beyond. Thank you
Emma Β· 23 February 2026
Agent replied Β· 24 March 2026
Thank you for your recommendation and 5 star review Emma, the team at Ramsey always try to go the extra mile for their clients and will be delighted that you recognise their efforts
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5/5
FacebookMassive thank you to Sarah, Sean and Joe at Thomas Morris Ramsey. We have just completed on our first house and couldnβt be happier with the service they all provided. Thank you Sarah for making a daunting process easy to understand and uncomplicated. Also thanks to Sean and Joe for helping us find a new house when our prior house with another estate agent fell through. You really showed us the service a great estate agent provides! Thank you all. I will be recommending you every chance I get.
Karen Β· 16 December 2020
Agent replied
Thank you for that Karen!
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5/5
GoogleSean at TM in Ramsey has been amazing throughout this whole process. His customer service is second to none, hes honest, friendly, has kept me updated and answers all my questions quickly. When I lost all hope in selling my place he came out the next day to have a chat and gave me options that I never knew were available, and gave me so much more confidence in moving. Its a stressful process to buy and sell a property and he has done everything he can to make it a smooth and easy ride. Cannot recommend enough.
Suzanne Β· 20 November 2020
Agent replied Β· 20 November 2023
Hi There Sooz M - BIG Thanks for such a detailed review. Sean will be delighted!
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5/5
GoogleReceived an excellent service from Embracefs and Sarah Mercer was very helpful.
Ludwig Β· 23 August 2025
Agent replied Β· 24 March 2026
Thank you Ludwig for your kind words and 5 star review. We are very proud of what Sarah does and the service she offers to our clients
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5/5
GoogleThe Thomas Morris (Ramsey Team) have been superb in helping us to buy our new house and sell the existing one. I cannot recommend their services highly enough. Very friendly, personable, helpful and professional people and a pleasure to know.
Dean Β· 23 February 2026
Agent replied Β· 24 March 2026
Dean, thank you so much for your 5 star review and recommendation of our team in Ramsey. They will all be delighted that you have recognised their hard work and support in helping you find your new home
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5/5
GoogleSheetal has been extremely helpful in the process of ending a tenancy and getting the checkout and deposit sorted out. I fully recommend this branch!
Bruno Β· 23 March 2025
Agent replied Β· 24 March 2026
Great to hear Sheetal has been helpful to you. Thank you for providing a 5 star review.
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5/5
GoogleVery professional and friendly service. Couldnβt believe how quickly and simply our house sold
John Β· 26 August 2026
Agent replied Β· 27 August 2026
Thanks John, appreciate your kind words
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5/5
GoogleI used Embrace Financial as my mortgage advisor when I purchased my first home. Sarah Mercer was so lovely! She really is such a helpful person and the process went so smoothly. Thank you again Sarah and Embrace Financial!
Johanna Β· 22 August 2024
Agent replied Β· 20 November 2023
Thanks Johanna - we love Sarah too! We appreciate your review as will Sarah and the team at Ramsey.
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5/5
GoogleJulie has been great with helping me to find a property. She was very informative, friendly and found me a lovely property π€ β¦
Catherine Β· 23 March 2025
Agent replied Β· 22 October 2024
Thank you so much Catherine for taking the trouble to give a 5 star review for the service received from Julie our Ramsey Branch Manager, she and the whole team will be over the moon
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5/5
GoogleHelpful, friendly and reliable. Great service so far
Sharon Β· 29 September 2026
Agent replied Β· 30 September 2026
Thank you Sharon, much appreciated
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5/5
GoogleSean at TM in Ramsey has been amazing throughout this whole process. His customer service is second to none, hes honest, friendly, has kept me updated and answers all my questions quickly. When I lost all hope in selling my place he came out the next day to have a chat and gave me options that I never knew were available, and gave me so much more confidence in moving. Its a stressful process to buy and sell a property and he has done everything he can to make it a smooth and easy ride. Cannot recommend enough.
Suzanne Β· 14 March 2020
Agent replied
Hi There Sooz M - BIG Thanks for such a detailed review. Sean will be delighted!
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5/5
GoogleAbsolutely superb service from Joe and Julie at the Ramsey office. Took all the responsibility for marketing, contact with potential buyers, viewings etc. We literally didn't have to chase a thing. Joe went above and beyond, providing advice and support to us as we haven't sold a house before and haven't bought one for 25 years. If you are looking to sell a property in the Ramsey area, be nice to yourself and use these guys!
A Β· 14 April 2021
Agent replied
Hello Alex & Ben - What a lovely review and recommendation... THANKS!
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5/5
GoogleAbsolutely superb service from Joe and Julie at the Ramsey office. Took all the responsibility for marketing, contact with potential buyers, viewings etc. We literally didn't have to chase a thing. Joe went above and beyond, providing advice and support to us as we haven't sold a house before and haven't bought one for 25 years. If you are looking to sell a property in the Ramsey area, be nice to yourself and use these guys!
Alex Β· 8 April 2021
Agent replied
Hello Alex & Ben - What a lovely review and recommendation... THANKS!
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5/5
GoogleWe have found Julie, Kris and the team at Thomas Morris Ramsey very helpful and professional. They are always available to talk to and have a depth of experience which we found very useful. Would definitely recommend them.
Elizabeth Β· 22 August 2024
Agent replied Β· 20 November 2023
Thanks for your recommendation Elizabeth - I'm glad that you were so impressed with the Ramsey team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.