Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSHOCKING**
These people should not be dealing with anybody's private financial incomes. Absolute cowboys.AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
Brandon · 7 November 2019
Agent replied · 13 June 2024
Hi Brandon,We’re sorry to hear you’ve had a negative experience when using Van Mildert’s services and that you may disagree with a decision we have made to accept or decline your application for a tenancy.Our aim is to accurately report your financial situation, ability to pay a certain level of rent and your rental history to your letting agent. If you feel that we haven’t done that please email us as customerservice@vanmildert.net and we will be delighted to investigate this for you further. Kind regards,The Van Mildert Team.
★★★★★ 5/5
TrustpilotHad to make contact to get an incorrect…
Had to make contact to get an incorrect sales price listing from 2007 amended. This was dealt with for us satisfactorily.
Zena · 22 April 2021
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a 5-Star review.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300.Happy Home Hunting!Thanks,Rightmove
★★★★★ 1/5
Trustpilotditto to all the comments below
ditto to all the comments below. I used to love using rightmove. Not any more Terrible new website. Will have to try zoopla
Susan · 27 October 2020
Agent replied · 13 June 2024
Good Morning Susan, Thank you for taking the time to leave a review. Sorry to hear you don’t like the changes, is there any feedback you’d like me to pass on to our specialist team?You can get in touch to discuss this on 01908 712300 or talk-to-us@rightmove.co.uk.Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotSam did a very friendly and…
Sam did a very friendly and professional job on recomanding the right Sky internet service for me and my daughter. Thank you!
Flavius · 13 January 2021
Agent replied · 13 June 2024
Hi Flavius, thank you for taking the time out to leave such a positive review about your experience with Van Mildert, and for your kind words about Sam! We're so pleased she was able to help you and your daughter out with the correct internet package for you both!
★★★★★ 5/5
TrustpilotEasy and simple
Nikita helped with my referencing and kept me in the loop with any information required.
Matthew · 13 April 2022
Agent replied · 13 June 2024
Hello Matthew, thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Nikita. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotNot really happy with Rightmove
Not really happy with Rightmove, there's a lot of properties advertised as available when in fact they are not, or no longer available.
Maria · 24 September 2020
Agent replied · 13 June 2024
Hi Maria,Thank you for your review.We're sorry to hear you've enquired about properties that are not available. All properties on our website are uploaded and managed by the Estate Agent themselves, it's not something we do for them at all. Each agent will have their own company policies and processes which isn't something we have control over at Rightmove as we are not a Governing Body.When an offer is accepted on a property, some agents will update the listing to Sold STC/Under Offer/Let Agreed straight away, others will make the amendment when contracts are exchanged, and some don't update the advert at all.We encourage all agents to change the status of their properties so that it's clear to home hunters an offer has been accepted, however, there are no regulations in place that enforce agents to do this. It's only at the time a property completes in a sale or when tenants move in that it must be removed from marketing. It's ultimately the agents decision as to whether they make this change.If you know a sale has completed on a property or that it's tenanted and is still being advertised on Rightmove, you can send a link to the property along with your concerns to our specialist Data Quality Team to investigate. The email address for the team is dataquality@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 4/5
TrustpilotThe female I spoke to was helpful and…
The female I spoke to was helpful and efficient. Thank you. I am assuming that all is resolved as I followed the instructions well.
Paul · 3 June 2020
Agent replied · 13 June 2024
Hi Paul,Thank you for your 4 star review and feedback.We're so pleased to hear that the female you spoke to was so helpful and efficient. It sounds like you have a really good experience with her.If there's anything we can do to help in the future, please don't hesitate to give us a call on 01908 712300. You can also send us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotDo not leave feedback with your contact …
Do not leave feedback with your contact info as it is then sold and you will get a huge number of junk calls within hours of leaving your feedback.
Graeme · 24 June 2017
Agent replied · 13 June 2024
Hi Graeme, Thank you for leaving a review. We only use Rightmove users’ personal data within the terms of our Privacy Policy (see specifically below), which includes passing searches and messages onto our members. We do not sell contact details or other personal data to third parties for marketing or other purposes, as implied here. If feedback containing contact details is posted on a public site, it may be copied and used by third parties without our knowledge.Main Uses of Your DataThis section of the Policy describes the things that we do with your data which relate directly to your use of the Site and our services. They are the things that we hope you would expect us to do with your information. We will use your information:• to provide the services available on our Site to you;• when you consent to us doing so, to pass your searches and messages on to our members, which include estate agents, commercial agents, lettings agents, developers, landlords or overseas private vendors to help them communicate with you directly and to provide a more personalised service to you. This may include contacting you about other relevant properties, adding you to their enquiry database for future contact and offering you their additional services;• to provide services and information to third parties and our members, which they can use to benchmark their performance;• customise and enrich your experience on our Site;• to allow you to participate in the interactive services available on our Site or to participate in competitions or promotions via our Site;• to enforce our Terms of Use located here;• to contact you for your views on our services and to notify you occasionally about important changes to our Terms of Use or this Policy or developments to this Site or our services; and• to deliver relevant advertising to you whilst you are on the Site.Please contact our Customer Support team if you would like to discuss this in more detail. Kind regards,rightmove.co.uk
★★★★★ 1/5
TrustpilotImpossible to use rightmove on iPad
Impossible to use rightmove on iPad. Pictures won't show. Filters no longer work. Site freezes almost immediately on opening. This has been going on for weeks.
Mrs · 22 August 2019
Agent replied · 13 June 2024
Hi Harriet,Thanks for getting in touch and we’re sorry to hear of the difficulty you’ve had with the performance of the website recently.We’d really like to look into this further for you and help get it sorted. Can you get in touch with by email on talk-to-us@rightmove.co.uk? If you can provide us with some screen shots of what happens when you try and access the website along with the version of your iPad, our specialist teams can investigate this for you.Many thanks,Rightmove.
★★★★★ 5/5
TrustpilotHelpful customer service
I asked them to remove images still showing from my previously sold property, they took them off really quickly. Very pleased with the customer service.
Mrs · 20 January 2020
Agent replied · 13 June 2024
Hi Mrs Jones,Thank you for taking the time to leave us a 5 star review.It's great to hear that your enquiry was dealt with really quickly. It sounds like you had a very positive experience with one of our specialists and we'll be sure to pass on your feedback.Please let us know if we can help in the future. Our email address is talk-to-us@rightmove.co.uk or, you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 2/5
TrustpilotThe website filter does not work
The website filter does not work. You select not to show auction properties and still, you see auction properties.
Donatas · 8 August 2021
Agent replied · 13 June 2024
Hi Donatas,Thank you for taking the time to leave us a review.I'm sorry that the app hasn't been working for you properly.I'd like to take a look into the issues you are having. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information? Many thanks,Rightmove.
★★★★★ 5/5
TrustpilotI contacted Van Mildert this morning…
I contacted Van Mildert this morning for help with a referencing query and Laura kindly sorted it out for me within minutes!
Nic · 15 December 2020
Agent replied · 13 June 2024
Hi Nic, thank you so much for your kind review , we're so pleased Laura was able to help you so quickly!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. All staff very helpful and polite and kept me informed tbroughout the process. Very professional company and a swift closure.
Miss · 10 December 2020
Agent replied · 13 June 2024
Hi Lisa, thank you so much for leaving such a kind review about Van Mildert, we really appreciate it!
★★★★★ 5/5
TrustpilotMany thanks Guy!
I was so pleased how well Guy understood and how quickly processed my application !
Nita · 25 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Guy receives your feedback. If you have any further feedback, or suggestions on how we can improve, please do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotAfter informing Rightmove of my problem…
After informing Rightmove of my problem they quickly resolved it.Excellent service.
Alan · 21 September 2022
Agent replied · 13 June 2024
Hi Alan, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotWhat would I do without Rightmove?
I have used Rightmove to purchase many properties over the last 10+ years. Saved me many useless journeys and helped secure my purchases and sales.
David · 23 December 2019
Agent replied · 13 June 2024
Hi David. Thank you for taking the time to leave us a five star review.We are really pleased you had a great experience with one of our specialists. We will be sure to pass your comments over to the relevant person that dealt with your query.If there's anything we can help you with in the future, please don't hesitate to get in touch and we'll be more than happy to help.Have a wonderful Christmas and New Year.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 1/5
TrustpilotMixed service but post lockdown truly…
Mixed service but post lockdown truly arrogant and desperate for income increasing prices by 66% whilst imposing ridiculous restrictions in order to upsell.
Bob · 6 August 2020
Agent replied · 13 June 2024
Hi Bob,Thank you for your review and we're sorry to hear you feel this way.We'd really like to arrange for our specialist Account Management Team to contact you regarding this if you're an Estate Agent that advertises on Rightmove to discuss this further. If your feedback relates to another service from Rightmove and you're not an Estate Agent, please do let us know.Can you get in touch with us by email confirming the details of your Estate Agency or the service you've received? Our email address is talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotLewis H
We received very professional and quick customer service from Lewis H. He was very friendly and helpful. Well done! Thank you!
Joanna · 9 February 2021
Agent replied · 13 June 2024
Hey Joanna,Thank you so much for taking the time out to leave such a kind review about Lewis! We 're pleased he was able to help you out today - we've passed on your kind words to him and his team leader!Kind regards,Vicki
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service! They took care of everything really quickly and were willing to accommodate personal requests really easily. Thank you!
Kunde3 · 9 February 2021
Agent replied · 13 June 2024
Hey there, thank you so much for taking the time to leave us such a kind review! I'm so glad the team were able to support you with your requests today! :)
★★★★★ 5/5
TrustpilotCan't compliment them enough
Can't compliment them enough Gave me all I needed and more, worked to keep my costs down and support high. Brilliant
Takerecovery · 8 February 2021
Agent replied · 13 June 2024
Thank you so much for taking the time to leave such a lovely review! We're so pleased the team were able to help you!
★★★★★ 1/5
TrustpilotReally flaky on iPad safari…
Really flaky on iPad safari browser....,what have their developers done to it. It used to work fine. Now almost unusable... go back to Zoopla !!!!!!
Elliott · 14 November 2019
Agent replied · 13 June 2024
Hi Elliott,Thank you for taking the time to leave us a review.We're sorry to hear of the difficulty you've had with the website on your iPad. This is something that our specialist teams are aware of and have been working round the clock to get resolved.Our teams realised that the errors with the websites performance relates to a service we receive from one of our third party providers and only some Apple devices are affected. They've been working with our third party provider to come to a long term fix and make sure this doesn't happen again.We recommend using the Rightmove app in the meantime whilst we come to a resolution as this hasn't been affected. If you'd like us to update you when we have confirmation that everything is back up to it's normal high standard, please let us know by email on, talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotLaura has always been very helpful and…
Laura has always been very helpful and lovely to deal with, she is patient, understanding and quick to respond.
Amy · 7 July 2021
Agent replied · 13 June 2024
Hello Amy,Thank you for taking the time to leave a positive review for our colleague Laura. Laura always goes out of her way to make every customers day.Best WishesBeth
★★★★★ 5/5
TrustpilotGreat service
Great service, took out Tenants Liability insurance and it was explained thoroughly and clearly by Emily before I committed, well done!
Clive · 1 February 2021
Agent replied · 13 June 2024
Hi Clive,Thank you so much for your kind review and for taking out tenants liability insurance with ourselves. I've passed on your comments to Emily, who I am sure will be delighted!Kind regards,Vicki
★★★★★ 5/5
TrustpilotI got in touch with Rightmove regarding…a query regarding my property
I got in touch with Rightmove regarding a query i had..this was resolved very quickly..thank you
David · 8 January 2022
Agent replied · 13 June 2024
Hi David,Thank you for taking the time to leave us a 5-Star review, I’m glad to hear that your query was resolved quickly. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Many thanks, Rightmove
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