Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotWhile search is fast
While search is fast, there are very few filters that make searching time consuming and ineffective. Map view of different properties on the same location will show as overlapping dots make it unclikable. Also, agents can hid listings from public and release later but won't show up in "last 24hrs" filter.
Blue · 22 March 2023
Agent replied · 13 June 2024
Good Morning Blue,Thanks for reaching out and taking the time to leave us a review. If you have any suggestions to add additional filters to the Rightmove site, please email these over to talk-to-us@rightmove.co.uk, and I'll be able to pass your suggestions onto our developers so they can take this into consideration for future changes to the site.In regards to the properties showing in the last 24 hours, if an agent hides a property and then brings it back to market in a short space of time, the property will keep the original date. This is to make sure that all properties get a fair exposure. If a property has been on the market previously, it would be misleading to include these in properties added in the last 24 hours.If you have any further questions, or suggestions, please do email talk-to-us@rightmove.co.uk.Many thanksRightmove.
★★★★★ 5/5
TrustpilotVery impressed with the speed Bobbie…
Very impressed with the speed Bobbie was able to deal with my request to remove photos from a property on your site.
Sarah · 17 December 2019
Agent replied · 13 June 2024
Hi Sarah, Thank you for taking the time to leave us a 5 star review. We're please to hear you had a good experience with one of our specialists and will absolutely pass the feedback on. Happy home hunting. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotCaz was super helpful and courteous…
Caz was super helpful and courteous getting me started on the website and quickly found many properties to review.
Toh · 26 November 2020
Agent replied · 13 June 2024
Good Morning, Thank you for the 5 star review. We're so pleased to hear Caz was very helpful with getting you set up on the website, this is exactly what service we lik to provide for all of our users. We will make sure Caz gets your lovely feedback on how she helped you. If there's anything we can do to help in the future please don't hesitate to get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
★★★★★ 5/5
TrustpilotNikita was very polite
Nikita was very polite, quick and efficient. Amazing customer service :)
Greta · 4 May 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove and personally Nikita. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotI contacted Rightmove to ask ....
I contacted Rightmove to ask if there was a way to delete properties which come up in a search, which for my own reasons was not actually suitable, as there was a way to Save properties, but no obvious way (to me at least) of getting rid of them. Next day, a Consumer Experience Specialist from Rightmove emailed me to show me how to achieve what I wanted.Result!Well done Rightmove
Roman · 22 November 2019
Agent replied · 13 June 2024
Hi Roman,Thank you for taking the time to leave us a 5 star review.We're so pleased you had a great experience with one of our specialists and they were able to help you find what you were looking for. We'll share your feedback with them.If there's anything else we can help with, you can get in touch by email on talk-to-us@rightmove.co.uk or, by phone on 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotGreat service
I received quick and professional help. Very pleased with the service. Thank you to Danielle and your team.
Romi · 9 February 2021
Agent replied · 13 June 2024
Hi Romi,Thank you so much for taking the time to leave such a kind and positive review about your experience with Van Mildert - in particular your reference to Danielle! Take care,Vicki
★★★★★ 5/5
TrustpilotGreat service
Spoke to Kate on the phone who was friendly and extremely helpful. My reference was returned in around 4 hours. Excellent service.
Mike · 6 November 2019
Agent replied · 13 June 2024
Hi Mike,Thank you so much for your positive review of our services. We are pleased that you have been happy with our service and that your reference was turned around in four hours!I will pass your kind words onto our referencing team, who will be delighted with your feedback.Kind regards,The Van Mildert team
★★★★★ 1/5
Trustpilot"Get an instant online valuation".
"Get an instant online valuation".Their valuation is inaccurate, it is not available instantly and is not available online. It's just a way for them to collect email addresses to sell on.
Mike · 28 June 2024
Agent replied · 23 August 2024
Good Morning Mike,Thank you for taking the time to leave us a review.We'd like to look into this further for you, so that we can look to improve the experience. So we can do so, please can you send us an email with more details to talk-to-us@rightmove.co.uk. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotNatalie Cooper service was outstanding
Natalie Cooper service was outstanding, friendly and very helpful. Thanks Natalie
Idriss · 19 April 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotI would give 0 stars
I would give 0 stars if I could over a week to sort references no communication unless you call them they messed up 5 times. We where left for over a week worrying we would be homeless if your letting agent uses this company walk away or ask to use another one they are awful stay clear horrible horrible experience and we still have to pay for there horrendous service
Charley · 9 October 2019
Agent replied · 13 June 2024
Hi Charley,We’re very sorry to hear that you have had a negative experience when using Van Mildert’s services. We strive to maintain an excellent level of quality and service to everyone we work with, and are sorry that, on this occasion, we haven’t been able to meet your expectations.In your review you have mentioned tat you received no communication and that we made some mistakes. We would like to investigate this further. Please email: customerservice@vanmildert.net quoting your name and whether you are a landlord, letting agent or tenant which will ensure your complaint is investigated by the right department.We look forward to hearing from you and finding positive resolution to your experience.Kind regards,The Van Mildert Team
★★★★★ 5/5
TrustpilotSarah and Taylor were great and helped…
Sarah and Taylor were great and helped me during my entire process.
Carina · 24 February 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave such a great review. We'll make sure Sarah and Taylor receive your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 5/5
Trustpilotjade was lovely when i explained the…
jade was lovely when i explained the problem she looked into it for me and rectified the problem so our vendor was happy which is always a good thing!
Nicola · 31 July 2024
Agent replied · 23 August 2024
Hi Nicola, Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Jade and that you and your vendor are both happy. If you need anything else, please get in touch 01908 712300, or email us at customersupport@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotNikita was amazing
Nikita was amazing, super quick respond and easy to chat with!!
Kei · 13 April 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Nikita. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotNikita was very helpful and got all our…
Nikita was very helpful and got all our paperwork completed quickly
Tristan · 13 April 2022
Agent replied · 13 June 2024
Hello Tristan, thank you for taking the time to leave a review. It's so nice to hear you've had a positive experience with Nikita. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat service by Hannah King
Great service by Hannah King. Was extremely respondent, answered my questions and helped me out with a problem in no time! Thanks!
Sam · 18 November 2024
Agent replied · 13 June 2024
Hi Sam,Thank you so much for taking the time out to leave us such a kind review about our colleague, Lewis! We've passed your comments on to him and his team, and we're so pleased he was able to help you out yesterday!Kind regards,Vicki
★★★★★ 5/5
TrustpilotSteph was wonderful
Steph was wonderful, so helpful in every way. Just what I needed.
Deidre · 12 February 2022
Agent replied · 13 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your expereince with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotFriendly, efficient and fast
Danielle was very friendly and efficient. All checks were completed within a few hours. Painless process, thank you!
Simon · 8 December 2020
Agent replied · 13 June 2024
Hi Simon, thank you so much for leaving such a positive review, especially your comments about Danielle!
★★★★★ 5/5
TrustpilotSpoke to Danielle and She was very…
Spoke to Danielle and She was very professional and everything more than ok , thank you Danielle !
Liviu · 7 December 2020
Agent replied · 13 June 2024
Hi Liviu, thank you so much for leaving such a kind review! We've passed on your thanks to Danielle! :)
★★★★★ 5/5
TrustpilotFixing issues with account
Rightmove team, particularly Jamie, was very quick and helpful to sort it out issues with accessing my Rightmove account.
Jose · 11 August 2020
Agent replied · 13 June 2024
Hi Jose,Thank you for the lovely 5 star review. It's so great to hear Jamie dealt with your issue quickly and was very helpful. We will share this feedback with her. Happy Home Hunting. Many Thanks, Rightmove.
★★★★★ 1/5
TrustpilotThese estate agents and landlords…
These estate agents and landlords advertising propertys for rent are very discriminating against people in desperate need of housing via u.c or who have children or disabilities, this greedy money hungry website needs to be shut down and investigated under cover asap.
E.seren · 23 April 2025
★★★★★ 1/5
Trustpilotit used to be my favourite
it used to be my favourite search engine until a few days ago , but now they have introduced a nag pop up that will drive you insane , not just once but every time you click on a property, so now i use on the market , some bright spark at rightmove should get the sack .
Mike · 1 May 2022
Agent replied · 13 June 2024
Hi there, Thank you for your review. We're sorry to hear of the experience you've had recently. We would like to look into this for you. please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
TrustpilotVery easy (and nice!) to deal with
Very easy (and nice!) to deal with, Danielle was really helpful and made sure everything went smoothly.
Natalie · 8 February 2021
Agent replied · 13 June 2024
Hi Natalie,Thank you so much for taking the time out to leave such a kind review! We're so pleased Danielle was able to help you and that everything has gone smoothly!We'll pass on your kind words to Danielle and her team leader :)Kind regards,Vicki
★★★★★ 2/5
TrustpilotRightmove maps are not visible
Rightmove maps are not visible. I have written to the support team at Rightmove to let them know I could not see the streets if I zoomed in on a white area of the map and was told they couldn't do anything. Great help that is. Unless I'm in a green area I can not see the streets on the Map view, I can't believe I'm the only one.
Mr · 14 November 2019
Agent replied · 13 June 2024
Hi Antony,Thank you for taking the time to leave us a review.We can see one of our specialists confirmed that our maps are provided to us by Google Maps and suggested you use the Satellite option in the instance where the map doesn't have a grey background.The way in which we're provided with the map for a particular area by Google is something that's out of our control and we can only show exactly what's being fed through to us.We're sorry for any confusion caused and if there's anything we can help with in the future, please do get in touch.Our contact number is 01908 712300 and our email address is, talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotWanted the sold details for our house…
Wanted the sold details for our house removed. Quick, efficient response. Polite friendly and knowledgeable. Thank you Jamie.
R · 5 November 2020
Agent replied · 13 June 2024
Good Morning,Thank you for your 5-star review. We're so pleased to hear Jamie dealt with your query quickly and efficiently. We will pass on your feedback to them.If there's anything else we can do to help in the future please get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
