Trusted Agent profile · Ramsden Heath
★★★★★
1,654 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
4/5
TrustpilotFriendly and Helpful Staff
Rhea was very good and helpful for first time users, made the whole application process simple and easy!
Hi there, Thank you so much for the great review. I've passed this feedback on to Rhea. Thanks, Rightmove
5/5
TrustpilotThank you Donna!
Donna was extremely helpful getting our insurance sorted out, very patient and kind. Excellent customer service.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove and personally with Donna. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
5/5
TrustpilotExcellent Customer Service
Danielle Ord was very helpful and patient helping me with right to rent application process. Excellent customer service. Thanks again Danielle.
Hello Ritesh,Thank you very much for taking the time to leave some positive feedback for our colleague Danielle. Danielle is a perfect example of the high standards we set for customer service and we will ensure she receives your feedback.Best wishesBeth
5/5
TrustpilotFantastic service
Fantastic service, Rachel was very friendly, helpful and had all the answers I needed. Would recommend for a good quick, easy service
Hello Tony, Thanks so much for getting in touch to leave such lovely feedback for our colleague Rachel, we will make sure your feedback gets back to her and her manager.Good luck in your new home.Best WishesBeth
5/5
TrustpilotDanielle
Van Mildert was quick with my referencing. I spoke to Danielle a few times who was very helpful & lovely to speak to.
Hi Lucie,Thank you for taking the time out to leave such a kind review about your experience with Van Mildert. We've passed your comments onto Danielle!Kind regards,Vicki
5/5
Trustpilot5 stars for Hollie C
I had a really stressful referencing process but as soon as Hollie dealt with my case she helped a lot and was very kind and professional. She helped me reach a resolution. She gives rightmove referencing the best rep!
Hi Cee, thank you for taking the time to send us such a lovely review - I will make sure Hollie sees your feedback!I hope your move goes/ is going well and you settle well at your new home!
5/5
TrustpilotThank you Rightmove
Following my phone conversation with Alistair from Rightmove I have to say that the communication have been very helpful on a professional level , himself tried to help to understand all the unclear points in regards to the references and we have been well advised what to do for our next steps . Once again thank you very much for being so helpful Tatiana
Hello Tatiana, thank you for taking the time to leave such a great review. It's so nice to hear you've had a positive experience with Alistair. We'll make sure they receive your feedback. Many thanks, Rightmove
5/5
TrustpilotSpoke to Guy regarding my application
Spoke to Guy regarding my application, was absolutely spot on and helpful :-)
Hello James, thank you for taking the time to leave us a 5-Star review. I will pass your feedback on.If you have any further feedback, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
5/5
TrustpilotSky package
Samantha was brilliant! So helpful and friendly. She got us the best deal, we are really happy with the service provided by her.
Hi Sophie, thank you so much for your kind words and for leaving such lovely comments about Sam!
4/5
TrustpilotQuick and painless application. Excellent service.
Natalie was dealing with my application and did an excellent job. It was quick and painless and she offered help along the way.
Hi Kathleen, thank you for leaving a positive review, and for your kind words about Natalie!
5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff, in particular Lewis H who was a great help and kept me updated. Thank you so much!
Hi Elysee, Thank you so much for taking the time out to leave such a lovely review! We're glad Lewis H was able to help you and keep you updated with your reference!Kind regards,Vicki
5/5
TrustpilotI spoke to Danielle and then Sophie…
I spoke to Danielle and then Sophie later both helped me with my questions and were lovely to speak to, very professional .
Hi Katy, thank you so much for leaving such a kind review about Danielle and Sophie, we really appreciate feedback like this!
5/5
Trustpilot10/10
Lewis H at Vanmildert was amazing. Great customer service- very speedy and efficient. Seemed like a really nice, genuine guy too :)
Hi there,Thank you for taking the time to leave such a kind review! We're so pleased Lewis was able to help you, and can confirm he is an absolute gem!Kind regards,Vicki
5/5
TrustpilotRhea was helpful
Rhea was helpful, answer all my questions in a clear way, great service
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rhea. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
5/5
TrustpilotFeedback for Laura
I had an admin/log in issue and Laura was very responsive and sorted out my query within a few minutes.
Hello Martina, Thanks for leaving such a lovely review for our colleague Laura. Laura always takes pride in delivering excellent customer service, we will ensure Laura and her manager receives your feedback.Best wishesBeth
5/5
TrustpilotVery helpful
We spoke to Sam who was really approachable. She was very helpful and explained clearly and precisely everything we needed to know.
Hi Annette, Thank you for taking the time out to leave such a positive review about our colleague, Sam! We really appreciate it!
5/5
TrustpilotGreat customer service!
Requested my property photos to be removed from the website and dealt with Jamie Bolt who carried out my request immediately. Great customer service!
Hi Louise, Thank you for your lovely 5 star review. It's great to hear Jamie gave you a quick response with great customer service. We will pass this on to her. Happy Home Hunting. Many Thanks, Rightmove.
5/5
TrustpilotNatalie Cooper was amazing
Natalie Cooper was amazing. Great member of your staff. Thank you for your professional service.
Hello,Thank you for taking the time to leave us a 5-Star review. I've passed on this lovely feedback to Natalie.I hope you have a great day!Thanks,Rightmove
5/5
TrustpilotRachel Robertson - :)
Spoke to Rachel Robertson who was helpful, kind and cheerful all the way. Couldn't have asked for a more positive experience.
Hello Elena, Thank you for taking time out to leave such a glowing review for Rachel. We really appreciate your feedback and it's always nice to hear we have such cheerful staff to help. We will make sure Rachel gets to hear your positive feedback.Best WishesBeth
5/5
TrustpilotExcellent service
I had the immense pleasure of having Dan as my contact to obtain insurance. He was professional; patient; knowledgeable and friendly. He took time to explain and answered all my questions to my great satisfaction. It was a most pleasant call to get insurance and most importantly, I never felt pressured in any way. Highly recommend the company and great job by Daniel.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove and the service received by Dan. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
4/5
TrustpilotThe service rep was unable to answer my question but is acting upon it
The service rep was unable to answer my question directly but promised to forward my request to the tech department to see if anything could be accomplished. I look forward to hearing back (I hope). I do give props for a very quick response so it seems that Rightmove does take their client base seriously.
Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove and how quickly your queries are dealt with. If you need to speak to someone in our Technical support, please call 01908 712300 and they will be able to assist. Thanks Rightmove.
1/5
TrustpilotOut of Date Adverts
I reported an obviously out-of-date advertisement to RightMove (an option to buy land - the option has expired) which is still there over a month after my report. It does make me wonder whether I can trust other properties to be still available.This is more than just a technicality as the impression that this land is available for development can affect the value of existing properties in the area.
Hi Ian, Thank you for taking the time to leave us a review and for letting us know, I'm sorry that you have already reported this to us. I'd like to take a look into this further, Please could you email talk-to-us@rightmove.co.uk or call 01908712300 with further information? Many thanks,Rightmove.
1/5
TrustpilotTotally agree with other reviewers…
Totally agree with other reviewers about the new website, can’t understand why its changed from a good easy to navigate site to this mess! Yes, you can access street view and market info, but it is now deeply imbedded and more difficult find and if you want to see what has sold in a particular road historically ....well, give up and use another site which I am going to do.
Hi Clare,Thank you for your review.We're sorry to hear you don't like the recent changes to our website. When we update any of our platforms, feedback is very valuable to us and we know how important the property listing pages are for home hunters. Extra care was taken when redesigning the property details page including lots of user testing with home hunters.All suggestions we receive are shared with our specialist Development Teams and taken on board. We've already made further improvements to the new layout of our property details page based on the feedback we've received from our site users which have been successful.Your feedback has been passed on to our specialist teams to take into consideration for you.Many Thanks,Rightmove
5/5
TrustpilotI have been dealing with Megan Brookes…
I have been dealing with Megan Brookes who I have found to be very pleasent to deal with and when she noticed that today was my birthday wished me a happy birthday, apart from that she was very courteous and explained all I needed to know about my insurance needs. I cannot praise her enough in her manner and time to explain everything to me.
Hi Angus, thanks for taking the time to leave us such a positive review. It's lovely to hear that you found your experience with Megan so helpful - we'll make sure she sees this feedback. Many thanks, Rightmove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. John Hills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ramsden Heath.
