Trusted Agent profile · Ramsden Heath
★★★★★
1,654 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotBen was friendly and helpful with my…
Ben was friendly and helpful with my enquiry. He answered my question.
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Ben and Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
3/5
TrustpilotRightmove not as efficient as Van Mildert.
I have previously held the rent protection policy, for a number of years with Van Mildert, who have been excellent.I now understand that Van Mildert have been taken over by Rightmove Landlord and Tenant Services Ltd. I feel that contacting Rightmove, has been a frustrating experience, trying to get hold of them. I only hope that there will be an improvement in their service to landlords.
Hello Mario, Thank you for contacting us to provide some feedback on your recent experience with our rent guarantee team. I can assure you that despite becoming a member of the Rightmove team, we still have the same wonderful teams of people that help process your rent guarantee. Rightmove prides itself on customer service also so I would appreciate if you could contact myself directly via Beth.McGuire@rightmove.co.uk in order for me to look into your particular policy or issues.Best wishesBeth
1/5
TrustpilotBad referencing company
Been especially difficult working with Van Mildert. I see they've replied within minutes of bad trustpilot reviews, but take days to reply to emails. There's zero clarity with what's going on. They contact estate agents to say you've failed the checks *before* even contacting you asking for the evidence!? Then you have to spend all your time chasing them up when that's supposed to be their job. Terrible communication. Avoid
Hi Ee, I’m really sorry to hear you’ve had a negative experience when being referenced by Van Mildert!I can certainly look into the issue that you’ve had and help you get some clarity on why you failed. Of course, without knowing your details, I can only offer a high level response, so please do get in touch by emailing: customerservice@vanmildert.netWhen referencing applicants, we often carry out preliminary checks and if these come back with something that has been red flagged, we may reach out to an agent to discuss how they would like to proceed. I am sure you can understand that it is counterproductive of us to continue referencing an applicant that an agent would not like to proceed with. Like I say, without your details I can only assume, but if you could provide me with some further information by reaching out to: customerservice@vanmildert.net with your full name, the property you were being referenced for and the name of your agent, as well as any other supplementary information you feel will be helpful in getting this resolved as quickly as possible, we can get this resolved for you!With reference to our Trustpilot reviews, we are two completely different departments, and our reviews don’t come through quite as thick or as fast as our referencing applications do! We reference thousands of people every day, and while the majority of these go through without complaint, I appreciate that seeing a quick response from one department and not another isn’t ideal for you when you are already frustrated.I will pass on your complaint to our head of referencing, and I look forward to hearing from you, please do reach out! I will also reach out to you via Trustpilot so I can help you get to the bottom of this as soon as possible.Kind regards,The Van Mildert Team
5/5
TrustpilotSamantha for broadband…
Spoke to Samantha for broadband services, really helpful and great to talk to. Got everything I needed at a great price.
Hi Josh, we're so glad Samantha was able to get you sorted with a great broadband deal! Thank you for taking the time to leave a review!
1/5
TrustpilotCancelled advertisement and listing of…
Cancelled advertisement and listing of house sale in France after ZERO interest. Not only posted pictures of the house and my full name on GOOGLE, so the entire world could see inside a private property etc., which they refused to take any responsibility for, but then, after cancellation, continue to take £49.00 every month for a non existing listing! 3 months on....no response to emails. COWBOYS.....AVOID AT ALL COSTS......
Good Morning,Thank you for your review. We're sorry to hear you are still being charged, we'd absolutely like to look into this and get this sorted. So we can get this sorted please can you get in touch at talk-to-us@rightmove.co.uk with your name contact number and email so we can get your information so we can stop this for you?Many Thanks, Rightmove.
5/5
TrustpilotGreat experience
The referencing process was simple & straightforward, + Emily was a great help setting up my contents insurance, many thanks.
Thank you so much for taking the time to leave such a positive review about your experience with Van Mildert, and in particular Emily from our contents insurance team - we really appreciate it!
1/5
TrustpilotWhat on Earth has happened with…
What on Earth has happened with Rightmove I’ve used for years and the whole layout is awful rows on bottom of page obstructing properties it’s a mess and all my saved searches in different places map to side have to hunt for saved searches no where to alter screen layout how it was previously. Not bothering with rightmove if this stays same I’ll go to Zoopla and other sites
Hi Heather & Billy,Thank you for your review.We're sorry to hear you don't like our recent changes and we can certainly share your feedback with our specialist teams to take into consideration. To change the view of your search results, you can tap the options displayed in the top right hand corner of the page. You'll have 3 options to choose from which are List, Grid, and Map view.If there's anything we can do to help with your search, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
1/5
TrustpilotThe referencing arm of this company are…
The referencing arm of this company are incapable of logical thinking, common sense and even making a decision. Avoid if you can, which is backed up by other reviewers on this site.
Hello Penelope,Thank you for getting in touch to provide some valuable feedback on the service you received during your recent reference, we are really dissappointed to hear you didn't feel that the referencing wasn't carried out to our usual high standards.Our team are trained to work with tenants and agents within policy and process and in select cases outside of them to ensure that we do all we can to accommodate a potential tenants circumstances, however there is always the occasions where we are unable to deliver the result we would all want.I have been unable to locate your application using your details supplied but would welcome the opportunity to take a detailed view into your application and provide you with clarity on the processes followed. If you could email to rltcomplaints@rightmove.co.uk, I will endeavor to full investigate the referencing carried out.Thanks
1/5
TrustpilotNew user interface to draw a search is dog sh*te. Why would you change something that isn't broken wtf???????
New user interface to draw a search is dog sh*te
3/5
Trustpilotfilters, honesty, pictures & floorplans needed. & info such as distance to college
More filters needed such as distance to College. Park homes residential or holiday? & age/pet holiday or residential restrictions clearly stated in search criteria. Also flats, which floor? Is there a lift? & parking, down the road af asda, seriously? Ive spent hours on RM. Its frustrating but doesnt have to be. Estate agents need to use it properly too.
Morning,Thank you for taking the time to send us feedback.I have shared your feedback with our development teams so they can take this into consideration in the future, we are always looking for new ways to make home moving easier.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300Thanks, Rightmove.
1/5
TrustpilotRightmove have created ‘lists’…
Rightmove have created ‘lists’ excellent. However I cannot share my list with my wife. You can only share one property at a time. There are 8 properties. Please can you update your new feature to allow sharing of more than one property on the list at the same time. Many thanks.
Hi There, Thank you for taking the time to leave us a review. I have shared this feedback with our development teams so they can take this into consideration in the future. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 Thanks, Rightmove.
1/5
TrustpilotAs a landlord I would stay well clear…
As a landlord I would stay well clear of this Company. Nobody works as you can never speak to anybody which is also the case when emailing them. If it wasn't so unprofessional and rubbish it would actually be laughable. I suppose their employees are all working from home sunning themselves. Companies like this do not deserve to be in business.
Hello Paula, thank you for taking the time to leave us a review. Our referencing was carried out according to our standard process and from what we can see all communication was received and responded to. I apologise for any breakdown in communication, if you wish to raise anything further, please do reach out to us and email RLTScomplaints@rightmove.co.uk. Many thanks, Rightmove
1/5
TrustpilotJust rung Rightmove for a viewing
Just rung Rightmove for a viewing. I was told me and partner must be earning £55k a year to even get a viewing so don't meet the criteria. We earn £30k a year but have over £100k in the bank what a joke. If your not a bank investor or a millionaire I won't even bother looking at the website
Hi Daniel. Thank you for your review. We're sorry to hear of the experience you had with this Estate Agent. At Rightmove we're not Estate Agents, we're an online website for Estate Agents to advertise their properties, we have no involvement in the selling or renting process as we're not agents ourselves. We wouldn't have any involvement in the calling of properties that is being sold or rented. This is something you will need to get in touch with the Estate Agent about and tag the review to them.If you need any help in finding which Agent advertised this property please get in touch. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.ukThank you, Rightmove.
5/5
TrustpilotOur experience with Van Mildert was…
Our experience with Van Mildert was great! Whole process took less than 4 days and they were super helpful throughout.
Hi Irem,Thank you so much for leaving us a positive review; we are so pleased to hear your experience was great! If there's anything else we can help you with, please don't hesitate to get in touch.Kind regards,Jenny
5/5
TrustpilotGreat customer service
Paul C was very professional, friendly and informative. Everything was taken care of quickly. Overall my experience was excellent.
Hi Ryan,Thank you so much for taking the time out to leave us such a wonderful review! We really appreciate the feedback, and always love to hear you've had a positive experience with a member of our team! :)Kind regards,Vicki
5/5
TrustpilotVery informative and great…
Very informative and great communication. Emily was pleasure to deal with. A+ service.
Hello, thank you for taking the time to leave such a great review. We'll make sure Emily receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
5/5
TrustpilotGuy was extremely helpful and sorted…
Guy was extremely helpful and sorted everything for me with no hassle!
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
5/5
TrustpilotMegan was brilliant
Megan was brilliant! Very kind and very helpful - thank you
Hello Jack, Thank you for taking the time to leave us a 5-Star review. I am glad you had a pleasant experience, and I will be passing your feedback on.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
1/5
TrustpilotVery poor new website
The new website really is dire compared to it's predecessor, I have always looked at Rightmove's site as being the one the others should aspire to, but, it has gone from a fast easily navigated sales tool, to a third rate office juniors first effort. Please let us that spend a lot of time on property sites revert back to the previous, user friendly and seemingly professional website!
Hi Thomas,Thank you for your review and we're sorry to hear you don't like the recent update to our website.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Your feedback has been shared with our specialist Development Team to take into consideration.Many Thanks,Rightmove
5/5
TrustpilotCompletely Happy
Sam was extremely helpful,not at all pushy,she explained everything clearly and was very courteous and knowledgeable,would definitely recommend her.
Hi Terry, Thank you so much for leaving such a positive review and for your kind words about Sam, we all really appreciate it!
5/5
TrustpilotAs an older couple
As an older couple, my husband are not great with technology and were a bit dubious of the referencing process, especially after reading some of the reviews.Our minds were changed after speaking with Kate who was so patient, understanding and friendly with us both and was very knowledgeable of the process!She really put our minds at rest and we are very happy with the efficiency of company. Very well done.
Hi Mrs B, Thank you so much for taking the time to leave positive feedback of your experiences with the Van Mildert referencing process, and more importantly, your experiences with Kate, who is a valued member of our team.Positive feedback means the world to all of us here at Van Mildert, so thank you again for taking the time to let us know how Kate supported you through the referencing process. Kind regards,The Van Mildert team
5/5
TrustpilotVery quick and efficient service
Very quick and efficient service. Emails were answered promptly and were very helpful.
Hello, Thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
5/5
TrustpilotI needed some assistance with the price…
I needed some assistance with the price of a sold property and Caz was an immense help to me. - many thanks
Hi Sarah. Thank you for taking the time to leave us a five star review. It's amazing to hear you had such a positive experience with our specialist Caz and we'll absolutely share your comments with her. We're always looking for ways to improve and make home moving easier so we're really pleased you got in touch to share your feedback.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove.
5/5
TrustpilotLovely Customer Service
Just spoke to a chap in the customer service team, I’d sent proof of affordability in and my current statement still had my old address on…. 🤦🏻♀️🤦🏻♀️🤦🏻♀️ We had a giggle because it’s been like that for nearly 2 years. But thank you made me feel so comfortable and yes I’ve now changed it thanks to the lovely chap. ☺️
Hello, Thank you for taking the time to leave us a 5-Star review. I am glad to hear you had a good experience when calling us, I will pass on your feedback.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
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