John Hills Ramsden Heath reviews

★★★★★ 5/5

Trustpilot

My entire experience with Rightmove was…

My entire experience with Rightmove was very satisfactory. Megan was helpful and friendly throughout the process, answering all my questions and providing all the details.

Priscilla · 24 June 2022

★★★★★ 4/5

Trustpilot

Efficient

While the referencing was very prompt and staff very friendly, there are a couple of things that I didn't like. Firstly, once the referencing is complete, I got three reminders to look at the result within 24h even though I had looked at it. I reckon it was just to sell me insurance. Annoying and unnecessary! Secondly, as a self-employed person, I find their referencing form and approach really not commensurate with the reality of someone running a limited company. I talked to two staff members about it but they just referred to their policy. Not their fault, but whoever devised their policy clearly has no idea how self-employment in the UK works.

Simone · 13 May 2021

★★★★★ 2/5

Trustpilot

Spamming spamming spamming

The Lettings team I used for my new property are possibly the nicest people I’ve spoken to (Emma & Alex). However, they use this company to do credit checks and the whole experience changed from floating on clouds to tension and annoyance. The rude and condescending woman I spoke with was only the start of the problem. I’m now getting a daily email from them asking me to buy more services. 1. I did not give them permission to contact me with Marketing2. One update on my application success is quite enough. 3. They do not offer a facility to unsubscribe4. They do not action your request for a right of deletion and instead continue with 1 and 2. Would not recommend

Mark · 25 April 2021

★★★★★ 5/5

Trustpilot

Superstar Sarah

Hi Team,You have wonderful employees working in your team, helpful and they understand the situation. Thank you Sarah for extended support, I owe you a Treat.

Ankur · 25 April 2022

★★★★★ 4/5

Trustpilot

The lovely ladies I’ve spoken to on the…

The lovely ladies I’ve spoken to on the main phone line and in the insurance department couldn’t have been more friendly, reassuring and efficient. However my interaction with an individual in the referencing department wasn’t the best, with little communicating or updates throughout the process. Which also seemed to be inefficient in requesting for individual pieces of information each day over the course of weeks, rather than a breakdown of everything that is needed from you in one go at the beginning. When I contacted to chase up or query things she was quite blunt and unfriendly.Luckily my interaction with other staff, particularly a lady on reception and Emily Kinnear have completely won me over and allowed me to look past any other issues. Staff training and better procedures definitely sound like they could be put in place, especially after reading others frustrations with the referencing department!

LCG · 22 April 2021

★★★★★ 2/5

Trustpilot

Really frustrating search engine

Really frustrating search engineI don't want to see 'shared' houses and though I opt out not to see such properties but they come again and again. Zoopla is much better on this.

Asadollah · 17 April 2021

★★★★★ 5/5

Trustpilot

Van Mildert have been great

Van Mildert have been great! Sorted out the checks for my new home, and a lovely lady called Rachel rang me the other day and got me a really good deal on a sky package. People like Rachel give you the confidence to ring if ever you have any questions or queries. Lovely personality, and was really helpful with everything. If all agents on the end of the phone were as nice and helpful as Rachel, the world would be a much happier place!! Thanks alot Rachel!!

Vicky · 16 April 2021

★★★★★ 1/5

Trustpilot

Worst service received.

We are going through referencing at present with this company. This has got to be the poorest service I have ever received. They had 4 weeks to do their job. 3 days before move in date we enquired as heard nothing, only to find out they still needed evidence which they didn't contact us or estate agent to ask. We are meant to move in tomorrow, however, because of their incompetence we have no contract yet. The amount of stress and miscommunication and lack of contact this company has generated us is a joke. They don't move in the process if we don't call, when we call they say they can't talk due to data protection, we get reassured they will be in touch with the other end, when we realise they don't we get the other end to contact them, only to end up with a different person every time and the whole process gets lost again.

Isis · 14 April 2021

★★★★★ 1/5

Trustpilot

STRESSS!!!

This company has made life for my family and I more stressful than it already is. We were asked to have a guarantor for the property we will be renting out for a year; the guarantor is a doctor and the poor man had to sit down for hours going back and forth with them because he knew we needed to move in urgently. The guarantor had a phone call and was told to expect and email (obviously didn't receive it). By the time he had sent the required documents they may have needed, the office had closed and now our move-in date has been postponed. I seriously think they read our names and thought 'lets treat them differently and give them a hard time'. We have already given a notice period for the current home we're living in and will not have anywhere to go unless Van Mildert decides to have some sort of urgency to get things done for us. The doctor had filled in a form and was meant to type in £10,000 but he mistakenly wrote £10 now the agency were so stupid to think that he genuinely meant to write £10 in his savings. The doctor had said "who in there right mind would think £10 is enough to be someone's guarantor, ofcourse it was a mistake, anyone can mistakenly make an error on a technical device". They love to constantly pester us when they need something but when we respond we don't get anything back. The communication is non existent with this company. No empathy and so disgraceful.

Niffla · 3 April 2021

★★★★★ 1/5

Trustpilot

A dodgy site if ever there was one

A dodgy site if ever there was one. Often the adverts dont reflect the property at all. Such as "detached house" actually means 4 rooms to let. The filters dont work because if you block shared property they just list them as HMOs instead. Dates dont add up etc, etc The whole thing just smells of a big rat and rightmove themselves couldnt give a ........... take it all with a pinch of salt or better yet go elsewhere.In response to their reply below, yes of course dodgy estate do dodgy but you should be doing your own scrutiny not asking us to do your job and even when we do you just ignore it anyway. You must have trouble hiding all the brown envelopes full of cash for your silence!!

Me · 1 April 2021

★★★★★ 1/5

Trustpilot

Guarantor Issues

Absolutely unhappy with the experience that I have been put through. Our application required a guarantor additionally for me in which my part of the rent is about £350. I provided a guarantor who has three takeaway businesses, three houses, multiple flats on top of the take aways all rented out and two trailers and still the application was denied. If they cant be a guarantor for £350 then I am really not sure who exactly is meant to be the right guarantor. Not to forget that whilst working full time myself I have had to keep taking time out from work to make sure that I chase up all parties and see what the progress has been like. If there was a choice then I wouldn't be choosing Van Mildert ever.

Zara · 1 April 2021

★★★★★ 5/5

Trustpilot

Cheryl was quick to respond and and…

Cheryl was quick to respond and and very informative.

Jack · 7 November 2023

★★★★★ 1/5

Trustpilot

What on earth is going on with…

What on earth is going on with Rightmove, can't use it on IPad, been trying for days. It freezes, nothing loads, totally useless. Understand this has been going on for a while. Why is it not sorted??

Steven · 8 August 2019

★★★★★ 5/5

Trustpilot

Today I had the best help for a client…

Today I had the best help for a client who is 87 years old, frustrated he wasn't getting much coverage, the help and support I received on his behalf was 10/10 he left the office with hope he will sell, i'm extremely happy, thank you : )

Catherine · 30 May 2024

★★★★★ 5/5

Trustpilot

I spoke to Megan on the phone and she…

I spoke to Megan on the phone and she helped me out with everything I needed for my new flat! She was so friendly and made everything so simple :)

Kate · 2 August 2021

★★★★★ 1/5

Trustpilot

I have just been in contact with these…

I have just been in contact with these people for a couple of days and I’m just appalled with how they treat customers. First of all I’m a social worker and get paid decent money but unfortunately I’m going on maternity leave which I was told means that I’m classified as someone on a temporary contract which doesn’t make sense because even with my maternity pay I’m still able to pay all the bills. To progress forward I was asked to either pay 6 months rent upfront or provide statements with savings in which I was happy to do both! .. I have provided them with all the information they need, but they have pestered, bothered me and just really honestly treated me so appalling. Not to mention that I was admitted in hospital on Tuesday to be induced to have my baby, they still expect me to go to the bank and get some statements even though Iv proven to them that I have sufficient money in my bank which I have been saving towards a deposit for a house to pay the rent at least for the next 5 years straight! I honestly feel this company is racist! They saw an unfamiliar name and decided that they will just make my life a living hell, which they have succeeded in doing.. very unempathetic in their approach, I don’t care attitude on the phone particularly with this one girl I spoke to... I would give them a zero if I could. And if I was given a choice, wouldn’t work with them but unfortunately this is the company the estate agent I’m getting a house with have asked me to deal with. I am just so disgusted that there are people in these kind of positions working with people.

Blessing · 4 March 2021

★★★★★ 5/5

Trustpilot

I spoke to Danielle twice today

I spoke to Danielle twice today, so brilliant and very polite to speak with plus she's so welcoming on the phone, very confident which makes me so happy anytime I speak to her.

Fatoumata · 7 December 2020

★★★★★ 1/5

Trustpilot

Stuck in the middle ages. Do not bother with them

I am a Director and owner of 3 companies and employ staff in my businesses. I was supposed to be a guarantor for my cousin who is a student and is to rent a shared flat. I provided all the details to them. Naturally, there is no one higher than me in the organisation. They asked for details to my personal account which I declined. I offered to provide them the my latest tax return documents from HRMC but they are not accepting this. I have been running my businesses for more than 6 years so this technically means that one of my staff would more easily qualify as a guarantor than I. Make it make sense.

Chika · 1 March 2021

★★★★★ 5/5

Trustpilot

Truly amazing service

Truly amazing service! Rachel Robertson called me just at a point when I was getting really stressed with the whole moving house experience and she took time to listen to me and reassure me that everything would be ok, she was an an absolute blessing sent to me in that moment. Rachel found me a brilliant broadband and Sky package at a great price and clearly explained everything to me along the way. Her level of customer service is exceptional and she is a real asset to the company.

Angie · 26 February 2021

★★★★★ 2/5

Trustpilot

Secret user ratings / Out of date properties

Properties are often out of date and reporting them just tells the agent that you reported them, so you lose.You also lose if an agent you talk to, doesn't like you. as agents can rate users.I found this out when an agent accidentally sent me the email they receive from rightmove, where I saw my rating (Thankfully not awful, but I could see I had been marked down for something).This means you can be at a disadvantage as a buyer or renter just on a whim of an agent.I want to point out that I have been a perfect tenant, the rating is not about you as a tenant.So just be aware that you are rated and that may be why you lose out on properties.Edit/Response to Rightmove:This is not a personal issue, but a site-wide issue. I just feel the site is not tailored for the user, but rather the agents. It's a design choice Rightmove have made, I don't think an email explaining this would solve anything.

Mark · 23 February 2021

★★★★★ 1/5

Trustpilot

They seem to employ absolute morons

They seem to employ absolute morons that cannot understand anything other than a simple, basic salaried contract. Don’t bother with this company if you’re paid anything other than a basic salary as your actual income doesn’t count, and I’m not talking about commission or overtime. It’s actually much easier to get a mortgage than it is to make their staff understand your actual income (yes I am talking from experience) makes you wonder if they’re working alongside agents to keep the holding fees?To make it clear, my income is well above what is required to meet the affordability as could have been confirmed by the many documents requested by the company.

G · 16 February 2021

★★★★★ 5/5

Trustpilot

Thank you and well done!

We are in awe of the helpfulness and efficiency of the staff of Van Mildert with whom we have spoken this morning. We were dreading having to fill in endless forms online (not being very technical) and having to upload (or download) copies of the various pieces of evidence required to support our application. Having now spoken to several of their staff, we can confirm that they have been patient and clear in their explanations of what was required, and what alternative documentation was acceptable. I regret that we cannot thank them all by name, not having made a note of the conversations, but they know who they are, and we can recommend them without reservation.

CollectPlus · 3 February 2021

★★★★★ 1/5

Trustpilot

Why does anyone use van mildert??

The last time we rented with an estate agent who typically uses van mildert, the landlady waived the reference as she simply couldn't be bothered with it, sadly this time we were not so lucky. The referencing took 2 weeks, which took us straight to the middle of a payment period, costing us an extra 206 pounds to settle,which we really could do without. Van mildert have no sense of urgency, no consideration when calling should you happen to work nights, apparently cant be bothered to respond to mails, and generally appear to be a massive waste of time. My partner mentioned on his application that he used to have a credit card, they called to ask him about it, no actual credit check carried out. They called our employer but also wanted his payslips and contract but not mine, though we work at the same place. They called me to ask me for my address history as apparently it was incorrect on my application form, it wasn't. Basically they woke us up each time to ask us to confirm what we had written down in the first place. No apology for any of the above. Our referencing was eventually passed, our estate agent told us. 2 days later van mildert sent an email to say we've passed and quote us tenant insurance. We've just been woken up yet again by a call from them, I suspect to try and sell it to us. Overall a big inconvenience, lord only knows why they exist at all.

Evelyn · 28 January 2021

★★★★★ 5/5

Trustpilot

Agent concern

Had an issue I was worried about and customer service in particular Natalie Hall was most helpful in helping to put my mind at rest.

Martin · 22 April 2022