Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotInaccurate descriptions, stock photos
Have to say less than happy with the descriptions and images attached to properties here in Spain.We went to see properties at El Valle Golf today, and as keen golfers were of course interested in the facilities available. However, the range, practice facilities, probably even some of the golf course views displayed on the website were not of this course, totally misleading!It's not the first time we've had to deal with stock images and inaccurate descriptions from Rightmove.
Iain · 11 January 2022
Agent replied · 13 June 2024
Hi Iain, thank you for taking the time to leave us a review.I'm sorry to hear about the experience that you've had whilst using our site.Please can you email some more information to talk-to-us@rightmove.co.uk so that we can look into this for you.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotRightmove has made a stressful time 10x…
Rightmove has made a stressful time 10x more stressful. My partner and I are in the process of renting a flat, Rightmove keeps asking for the same references which have been sent multiple times. We’ve had to postpone all our plans, while waiting for references to be sorted. We are constantly on hold for about 30 minutes if not more and when our call is answered nothing is sorted, not to mention that I once asked to check an email that had been sent earlier in the day and was told “we don’t read emails after 3pm”. The team is unprofessional and unhelpful.
Joana · 8 September 2021
Agent replied · 13 June 2024
Hello Joanna, Thank you for taking the time to contact us to provide some really important feedback. I am very sorry to hear of the experience you have had with some of the members of our team.This certainly does not seem to be representative of the standards we set for our team in going above and beyond for our tenants, and whilst sometimes the progress of a reference can be outside of our control, we always endeavour to leave no stone unturned and certainly do review emails after 3pm. I am unable to locate your application to carry out a full investigation into exactly what went wrong but if you could contact me directly via Beth.McGuire@rightmove.co.uk I will ensure this is looked into fully.Best wishesBeth
★★★★★ 1/5
TrustpilotHorrible company
Horrible company that acts like a mafia. We are all waiting for the day their dominance topples as there is zero loyalty to these bullies.
Chris · 31 March 2026
★★★★★ 1/5
TrustpilotRepeated requests for the same…
Repeated requests for the same information. Very poor communication. Employment reference sent several times and still they sent further requests for it. I wonder if anyone communicates with each other??Extremely frustrating process which added stress to an already stressful time. After a week of being continually ‘fobbed off’ by staff the manager dealt with my complaint in an efficient and speedy manner, just a shame the rest of the staff are not as diligent. Overall- very unimpressed. Interesting to read that the previous review seems to mention exactly the same issues!!
Lynnette · 3 September 2021
Agent replied · 13 June 2024
Hello Lynette,Thank you for contacting us to provide some valuable feedback on the service you have received. I am very sorry to hear of any frustration our processes or staff have caused.I have looked into your application and it looks like we did get quite a speedy response from your employer which was noted and actioned without issues, I am aware that there were multiple applicants on your application so I imagine this is referring to one of their applications.I would very much like to investigate this fully to see exactly what issues occured, due to GDPR I would only be able to discuss it with the applicant in question, but if they would like to contact me directly via Beth.McGuire@rightmove.co.uk, I would be very happy to offer some insight into what could have caused the delays.Best wishesBeth McGuire
★★★★★ 5/5
TrustpilotExcellent aftercare!!
Sam was so lovely, professional and helpful with after care. She secured some excellent deals with services for my new home. Would highly recommend taking full advantage of the aftercare on offer. Thank you Sam!!
Louise · 15 January 2021
Agent replied · 13 June 2024
Hi Louise, Thank you so much for taking the time out to review your experience with Van Mildert and for your kind words about Sam - we've passed on your comments and know she'll be really pleased to hear them!
★★★★★ 1/5
TrustpilotTerrible Communication and timing
Literally the worst Communication from any form of business ever. provided all information requested instantly some even 5 times over, end up chasing them up for hours on hold and no replies to emails, using not just our time but also our employers with silly reference checks for 5th and 6th time. The worst part is we know we will pass everything after providing credit reports, contracts, payslips, bank details, national insurance numbers, letters from employers and landlords and still no movement (way too overboard).
Ashley · 27 August 2021
Agent replied · 13 June 2024
Hello Ashley,Thank you for taking the time to provide some feedback on the service you have received, and furthermore for taking some time to speak with me on the phone today.As discussed, August is our busiest period which means it can sometimes be more difficult to reach us via telephone, but I will certainly investigate the issues you had with sending emails and connecting with our colleagues when calling in. Although we are busy, we understand there is always ways and means we can work smarter to make every customer's experience a pleasant one.As confirmed your applications are now completed, we wish you the best of luck in your new home.Best wishesBeth
★★★★★ 5/5
TrustpilotFast response, good service.
The new letting agents we contacted use Rigthmove for credit checks and they were very quick and professional on the phone.They were also quite flexible and able to use overseas income, unlike some local credit agencies who are very rigid about local income only.I had 3 phone calls with them, everytime it was very professional and polite, and it was a nice change from a numer of phone services I have recieved previously from other service providers.
Nathan · 16 February 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotRightmove are inclusive
My son and his partner have spent some weeks trying to find a rental property in an area that’s far more conducive to their future careers aspirations, and they used Rightmove to search for their ideal property.They recently found a property that meets their needs, and were lucky enough to be offered the tenancy, subject to reference checks etc. At this point they’re currently waiting on the final checks being carried out, and a minor hitch was thrown up - however the Rightmove team are endeavouring to do their best to ensure that the tenancy goes ahead as planned, and finger’s crossed all will be well.The point of my review is this: my son has Aspergers, and struggles regarding communicating via phone/email, as he can’t see who he is talking to. I stepped in on his behalf, advocacy is something he requires from time to time.Having explained why he needs (occasional) additional support, I cannot fault the Rightmove team for their attitude - they’re inclusive, patient, and genuine in my opinion. It’s a shame that they’ve received negative reviews, as my experience has been positive (albeit on my son’s behalf). Please be assured that Rightmove do not look to fail, rather I’ve found them helpful, responsive, and understanding - and I’m qualified enough to share my opinion because there have been occasions whereby companies/service providers have been sadly lacking when it comes to supporting those with additional needs.Don’t write Rightmove off based on some of the reviews on Trustpilot, they’re far more approachable than some would have you think.
AJ · 13 August 2021
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review, I'm glad you have had a good experience If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 2/5
TrustpilotI love right move but jeeze i thought…
I love right move but jeeze i thought by now you would update your bloody site some of us dont want auction properties but they keep bloody poppin up can you not in 2022 just update the site so if 1 doesnt want to see auction properties or shared ownership they dont keep coming back Jeeezuz page after page its auction fs sort it out man.ps we love you tho but your slackn pull your weight up
James · 7 February 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a review. We're always working on ways to improve our website. Whilst I cannot make any promises, I can certainly pass this feedback on to our development team for consideration in the future. If there's anything else, please do get in touch at talk-to-us@rightmove.co.uk, or call us on 01908 712300. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat Customer Service
Meghan was extremely helpful with helping me sort out my Insurance. She took the time to read through all the details with me and answered any questions on terminology I did not understand.
Sophie · 27 May 2021
Agent replied · 13 June 2024
Hello Sophie, Thanks so much for getting in touch to leave such a positive review. Here at Van Mildert we understand how important transparency and clear communication is, especially when it comes to insurance. We will ensure Meghan hears of your kind words as well as her manager.Best wishes Beth
★★★★★ 5/5
TrustpilotNatalie C was lovely with me
Natalie C was lovely with me, very friendly and helpful. She put me at ease with the information that she gave me and I would recommend Van Mildert and their team of professionals anytime.Thank you!
Teofana · 10 December 2020
Agent replied · 13 June 2024
Hi Teofana, thank you for leaving such a kind review - we think the world of Natalie and are glad she was able to put your mind at ease!
★★★★★ 1/5
TrustpilotLess than 1 star, is a waist of time, super incompetent
Less than 1 star. They are taking 3 days to open a file from my guarantor. Because of them, I will not be able to move into my house on Saturday. Employer super unexpert, I tried to speak with a manager or IT department and they never let me do it. They did not provide me with any solution, only complaints. Super slow and inappropriate IT system for today. Never use this service for moving, they will only make you lose your time (and home)
Irene · 29 July 2021
Agent replied · 13 June 2024
Hello Irene, Thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case.In order for me to assist with your application, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavor to carry out a full investigation on the issues you have experienced. Thanks,Rightmove
★★★★★ 5/5
TrustpilotAs an estate agent
As an estate agent, Rightmove have been brilliant not only as a marketing tool but for the educational tools. Its features far exceed other marketing portals. Whenever I have an issue I can call the helpline and get instant response. They also offer training sessions for using the website to its full potential which has been so valuable for us as an independent agent.
Emily · 15 June 2023
Agent replied · 13 June 2024
Hello Emily, this is incredible! Thank you so much for leaving this review, we really apprecaite hearing feedback and it is kind of you to take the time to do so. Many thanks, Rightmove.
★★★★★ 2/5
TrustpilotNo mention of Sale history!
Our property appeared on Rightmove and eventually we had a buyer. Interestingly, since we sold it, there has not been any mention of the price we bought it for( in 2008) nor the price we sold it for in 2020. Prices of other flats in the same street and in the same building which were sold after ours, do appear on Rightmove. Now our flat is being advertised again, by our purchaser, and there is no mention of its sale “ history”.Something must be wrong.The “reply” I received was not satisfactory.
Shlomit · 16 July 2021
Agent replied · 13 June 2024
Hello,Thank you for getting in touch and leaving us a review.There is sometimes a number of reasons why sold price history on a property isn't on our website. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information? Many thanks,Rightmove
★★★★★ 1/5
TrustpilotSnobby Service
Really bad. Do not want to look after you if your a single mother...Was told that they had high interest in this even though I have universal credit and a very good salary and well with in my affordability told that I had to earn 23 k and have a home owning garantor was just shy of this and have had no call back what's so ever or help and left finding it very hard to find a home for me and my little boy even though I pay high rent and have great track record snobby girls in the caerphilly branch and I might even go to the papers about them
Emma · 15 July 2021
Agent replied · 13 June 2024
Hello Emma,Thank you very much for getting in touch to share the issues you have experienced with applying for a property. We can certainly appreciate how important it is to find a home for you and your child and we always try to assist in any way we can.I can confirm we are happy to accept almost all forms of income and savings, including but not limited to employment, universal credit and any other benefits, so we certainly would have been happy to assess your income and work with you and the letting agent to obtain a result that all parties were happy with.I have had a look into your issues and I can't seem to locate any references carried out for yourself, and we also do not have an office located in Wales at all. I would be happy to help if you would like to contact me directly Beth.McGuire@rightmove.co.uk to provide further information in order for us to assist as best we can and get to the bottom of who gave you this advice.Best wishesBeth
★★★★★ 5/5
TrustpilotI asked their support team to remove my property purchase history.
I asked their support team to remove the purchase history of my property. As soon as I provided the requested information, they removed all my property purchase history within 30 minutes. Excellent service.My thanks to Caz Thompson.
Abbas · 13 March 2020
Agent replied · 13 June 2024
Hi Abbas,Thank you for your 5 star review.It sounds like you had a great experience with our specialist Caz and she dealt with your query very quickly. We'll make sure your feedback is passed on to her for you.Please let us know if we can help with anything in the future. Our email address is talk-to-us@rightmove.co.uk and you can always give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove
★★★★★ 3/5
TrustpilotLog-in process is terrible
Log-in process is terrible. It took a while to recognise my non-google email address and even now, I go through a continual loop of having to re-enter my log-in until I clear my cookies. Sort it out!I'm supposed to enter the date of my experience here - but it's ALL the time.
Yana · 25 March 2024
Agent replied · 13 June 2024
Good Afternoon Yana,Thanks for reaching out. I'm sorry that you're having some issues with being asked to reenter your login details constantly. We'd like to look into this further for you, so that we can do this, please send us an email to talk-to-us@rightmove.co.uk and we can investigate this further for you.Many thanksRightmove.
★★★★★ 5/5
TrustpilotNo complaints.
Had no issues getting my referencing done and spoke to Paul about insurance and he was very helpful and efficient in helping me choose the right policy. Very good customer service so far.
Liam · 12 April 2021
Agent replied · 13 June 2024
Hello Liam, Thanks for taking the time to leave some lovely feedback for our service and also our colleague Paul. We pride ourselves on excellent customer service and are really happy to hear of the experience you have had with us.Best WishesBeth
★★★★★ 4/5
TrustpilotI think the website is fairly clear and…
I think the website is fairly clear and easy to use, I used to search few investment properties and publish few properties through estate agents....The amount of information and filters is fair and cover almost all the scenarios....Few things that I find a bit annoying 1) I do not like to see at the top of the search results the sponsored properties not respecting the sort parameter that I have set...2) in some scenarios the map view is confusing when there are two or more properties available on the same building....
Stelio · 19 June 2021
Agent replied · 13 June 2024
Hello, Thank you for leaving us a review. I have passed your suggestion to our developers, Whilst I can't make any promises, they look at all feedback when looking at future developments. If there's anything else I can help with, please do get in touch at talk-to-us@rightmove.co.uk or call us on 01908 712300. Many thanks,Rightmove
★★★★★ 5/5
TrustpilotUsed van Mildert this month for the…
Used van Mildert this month for the first time ever, they did their job very well, polite and helpful always, especially thank you to Liam and Craig who helped me big time Thanks guys 🙏✌️
Suzie · 24 September 2020
Agent replied · 13 June 2024
Hi Suzie, Thank you so much for your review! I've passed your comments on to both Liam and Craig - we're glad they were able to help you out!Kind regards,The Van Mildert Team
★★★★★ 1/5
TrustpilotGrubby spamming operation
Most of us haven't chosen to work with Van Mildert. We just have to in order to get a roof over our head. At one point they said I had to get a guarantor because I have a zero-hours contract (I don't). They asked me if I earned shares in the charity I work for (!?!). I was dealing with them at 1am (from overseas) sending paperwork after paperwork to prove to them I could afford to pay the rent. They kept telling me that they needed more. When they were finally satisfied, instead of telling me all was okay, they just stopped returning my emails. Leaving me wide awake ahead of a busy day wondering what had happened.But worst of all, having had no choice in dealing with them, is getting constant spam afterwards about renters insurance etc. I don't recall being asked if you could use my details in such way. How dare you profit from me? Toe rags.Honestly, working for a company that actively seeks to empower landlords and keep out tenants must be soul destroying - but for it just to turn into a grubby little spamming operation. Nasty company.
Steve · 29 May 2021
Agent replied · 13 June 2024
Hello Mr Jackson,Thank you for getting in touch to provide valuable feedback on the service you received from Van Mildert. I am very sorry to hear you were unhappy with the dealings with our staff and our procedures.Please be assured your details have been removed and you should receive no further contact from ourselves moving forward. Here at Van Mildert, we offer excellent services and products to our tenants with competitive prices, but we can understand that not everyone is interested in taking them out and apologies for any frustration our communication has caused.I have reviewed your referencing application and can shed some light on the line of enquiry we followed with your reference, I am happy to forward you an email explaining the reference process we undertook with the information we were given. I am not sure if this is the correct forum to discuss your application and I am conscious you do not want to receive any further communication from us, but if you would like to email me directly at Beth@vanmildert.net to notify me, I would be happy to forward you a more thorough overview.Finally I can see that you reached out to us for confirmation all was sufficient after 5pm on the 25th of May when our office was closed, our email turnaround time is usually 2 working hours and I can see we did respond within that time frame when our office opened at 10:05am the following morning, confirming all was received and sufficient. It is never our intention to ignore an email and we do try to ensure speedy responses as we can appreciate moving home can be a stressful experience.I hope this clarifies and resolves some of the points you have raised, but as mentioned, I am happy to discuss any further issues with you directly.Best of luck in your new home.Best wishesBeth
★★★★★ 5/5
TrustpilotBrilliant company, Great service
I had a great experience with Van Mildert. In particular, Claire who dealt with the reference process and Emily sorted out the home insurance. Both ladies were so lovely and took the time to make courtesy calls to myself and my partner to make sure we felt supported through our moving process. Every correspondence had a personal touch and I felt that the advisers really care about ensuring everything ran smoothly. I really appreciated how kind and friendly they were and I felt at ease. Would use again and highly recommend to others :)
Francesca · 20 May 2021
Agent replied · 13 June 2024
Hello Francesca,Thank you so much for leaving such a glowing review for some of our friendly staff, it really never gets old hearing such great things about how we assisted applicant's move in to their future home and your particularly kind words are very appreciated, we will make sure the ladies you spoke to receive your feedback and their managers.Best of luck in your new home.Beth
★★★★★ 5/5
TrustpilotI needed to use Van Mildert's property…
I needed to use Van Mildert's property referencing facility and I needed it done fast and accurately. They did not disappoint. They were happy to help and Christine was so polite, professional, and helpful.
C · 2 December 2020
Agent replied · 13 June 2024
Thank you for your review! We are so pleased you have had a positive experience with Van Mildert. We've passed on your kind words to Christine!If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!
★★★★★ 5/5
TrustpilotI contacted rightmove regarding my…property
I contacted rightmove regarding my property and I was contacted back so quickly by Jamie who could not be more helpful he was absolutely excellent and resolved my query so quickly. So happy thank you Jamie.
Customer · 1 May 2020
Agent replied · 13 June 2024
Hi, Thanks for the lovely 5 star review. Were so pleased to hear you received such great service and Jamie was very helpful and made you feel happy, we will pass your feedback on to Jamie. Please don't hesitate to get in touch if theres anything we can help with in the future. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk.Happy Home Hunting.Many Thanks,Rightmove.
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