Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGuarantor for uni student
Being self employed and being a guarantor wasn’t the easiest of experience’s, Iam really not sure how people on low incomes can afford to enable their child to a get accommodation whilst they are at university! It must be very difficult and worrying.The staff at Rightmove did everything they could to sort this out for us , our daughter is in her final year of uni and never had accommodation issues previously, we are all very relieved now .
Stephen · 24 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave us a such a great review! We're glad you found your experience with us helpful. We wish your daughter all the best on her final year at University. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotCompared with the last reference…
Compared with the last reference company I dealt with this was very easy.I found that Danielle was very friendly and happy to help.The form was straightforwardand they were quick to chase me if anything was needed- thank you
Chris · 7 December 2020
Agent replied · 13 June 2024
Hi Chris, thank you for your kind review. We're glad you had a positive experience!
★★★★★ 1/5
TrustpilotThe worst referencing experience to date
In December, I had a "pleasure" of dealing with RightMove referencing agents which was an outsourced job by Abatoria letting agency.To give some context, I've been contacted to provide with three payslips, proof of money hitting the account (bank statement) which I did.I also provided my initial employment contract (dating to 2016) and all addendums to it as I've been promoted several times to this date.I have successfully provided my manager's verbal reference of employment and offered the HR reference should it be needed.RightMove reference agents didn't accept the documentation since they didn't like that in the initial contract had an OTE amount approximately 4 times smaller than I've put in my application, even though I did provide a signed addendum by both my HR colleagues and the SVP of sales of the company.It was clearly stated that the salary is the only factor which did change with all the rest remaining the same in the addendum, however it didn't bother RightMove reps.My HR colleagues have advised that they'd happily confirm the terms in written, however, again, this was refused as the company needed a full contract stating all changes there. The fact that my salary amount combined in three payslips (backing the promotion) showed nearly 20% higher amount than my OTE from 2016, again, didn't bother RightMove agents.They've essentially called a few times per day for weeks and tried forcing me to admit that I refused to provide an appropriate contract and that my OTE salary statement is false. This was the worst experience I've ever had dealing with the agency, to the point that Abatoria agents had to get involved in a fight for this too and it was utterly unpleasant.I ended up calling Abatoria to explain that this was totally out of hand and offered to provide the same documentation I've provided to RightMove to Abatoria. Of course this was more than sufficient to them and we ended up striking a deal with both sides being happy.All in all, I will be spreading the word about this experience to as many people as possible to avoid RightMove at all costs as this experience couldn't have been any worse, causing immense stress and having me on a verge of withdrawing from the application just by the fact how awful the agents of RightMove conducted themselves. The fact that we had to pay for this checks is beyond me, I feel like I should have been paid instead for this horrendous situation which I will never put myself again with RightMove.
Rostislav · 28 January 2022
Agent replied · 13 June 2024
Hi Rostislav, thanks for reaching out. We’re sorry to hear of the issues you’ve experienced and can fully appreciate the frustration and stress they have caused.Having investigated your case, it’s evident that our service has let you down and for that we apologise. Assessing the credibility of references is something that we take great care in for the protection of estate agents and their landlords, however in this case, it is clear that the checks were too process based and did not take into account your individual circumstances. We pride ourselves in striking a balance of diligence while keeping people at the forefront and we failed to do so in your case. We’re sincerely grateful for you taking the time to provide us with this feedback so that we can deliver relevant training, ensure the mistakes do not happen again and improve our service.Many thanks,Rightmove
★★★★★ 5/5
TrustpilotI dealt with Megan who could not have…
I dealt with Megan who could not have been nicer so helpful and pleasant explained everything to me and advised me on all my questions my whole experience was brilliant amazing service 10/10
Kate · 1 December 2021
Agent replied · 13 June 2024
Hi there,Thank you for taking the time to leave us a 5-Star review. I’m glad that you had an amazing service from us and I will pass this feedback back to Megan for you. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Happy home hunting! Many thanks, Rightmove
★★★★★ 1/5
TrustpilotAwful company to deal with
Awful company to deal withHave increased their fees every year without any improvment to their service. Small family, independent agencies are paying close to £2000 a month (plus vat).We have never, in 7 years, met our are manager, they do not care about their customers & use the small companies as a cash cow.
Nicholas · 16 April 2024
Agent replied · 13 June 2024
Good Afternoon Nicholas,Thank you for reaching out. So that we can investigate this further for you, please can you reach out to talk-to-us@rightmove.co.uk with details of your agency.We will then pass this on to the appropriate people to reach out directly.Many thanksRightmove
★★★★★ 5/5
TrustpilotI had to re-instate two policies on…
I had to re-instate two policies on behalf of our Letting Agency and Laura was very swift to sort it for me with very little inconvenience to myself or to our Landlords. Many thanks Laura.
Tracy · 15 July 2021
Agent replied · 13 June 2024
Hello Tracy, Thank you very much for your kind review regarding our colleague Laura, she really is a fantastic member of the team that prides herself on excellent customer service and really does champion all our endeavors to make your experience as efficient and friendly as possible.Best wishesBeth
★★★★★ 1/5
TrustpilotIt is still incredibly slow
It is still incredibly slow, won’t load the whole page, takes ages to add filters, it really it quite unusable. Please get this sorted as I’m trying to look for a property as I imagine many others are too. So frustrating.
Sophia · 22 November 2024
Agent replied · 23 November 2024
Hi Sophia, Thanks for taking the time to share your feedback. I'm sorry you aren't having the best experience on the site.Some of these issues may have more causes more local to you, if you reach out to us at talk-to-us@rightmove.co.uk we can provide some direct support.Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotI do not recommend to do your…
I do not recommend to do your referencing with this company. An unprofessional & impolite team behind their referencing. Sending email to the wrong emails. Do not check the documentation and wasting a lot of time of tenants. Very frustrating with their service I could give 0 if I could
Sana · 27 June 2024
Agent replied · 23 August 2024
Hello Sana,We are very sorry to hear of your recent experience with the referencing process, we appreciate you taking the time to provide feedback and would absolutely like to look into this further.I have been unable to locate the reference in question using the information stated, but if you would be able to send an email to RLTComplaints@rightmove.co.uk with your full name and the address of the property the application in question was for we can fully review.Rightmove always endeavour to review all information and documentation provided to us, although we aren't always able to accept every form of proof. I would appreciate the opportunity to look into this for you.Thanks
★★★★★ 1/5
TrustpilotCannot delete Saved properties!!!
Saved properties to either look at or buy.Once these properties are sold, you cannot remove them from your saved folders on the site.Right move get a grip, sort your lives out and check your website.Tried to follow your instructions. But one big problem: No "select properties. Even after removing the heart on each property and refreshing the page. They are still there....
Adrian · 16 October 2023
Agent replied · 13 June 2024
Hi Adrian, Thanks for coming back to me and thank you for trying these steps. Please contact us at talk-to-us@rightmove.co.uk with Screenshots of what you are seeing, along with the device/browser you are using, We will more than happily help assist you. Alternatively, you can call us at 01908 712300 Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotGreat help !
Emy was great help and resolved in one morning all of the difficulties.
Andrii · 8 November 2023
Agent replied · 13 June 2024
Good Afternoon Andrii,Thank you for reaching out.I'm really glad to hear you had such a good experience. I've passed this along to her.Many thanksRightmove
★★★★★ 1/5
TrustpilotBlocking Access Blunders
I don’t use a VPN for property searching and am working abroad. Lately the website is inaccessible owing to some recent ill-considered IT changes. Rightmove have ruined their own site’s user experience overnight for a multitude of legitimate customers, exacerbated by having no contingency in place whilst under-resourcing their online support during major adjustments.For example: Like many others I’ve tried and re-tried their stated resolution process of online contact via case number, without any reply (or even simple acknowledgement) forthcoming.No choice but switch to alternative resources now onwards.
Smithyhk · 25 December 2021
Agent replied · 13 June 2024
Hi there,Thank you for your feedback on this. I'm really sorry you had some problems accessing Rightmove, this should all be resolved for you now.Many thanks, Rightmove
★★★★★ 4/5
TrustpilotRhea was very helpful for me as a…
Rhea was very helpful for me as a first-time user, she took her time to explain in detail every aspect of the process. she has very good customer service skills.
Henry · 9 April 2022
Agent replied · 13 June 2024
Hello Henry, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Rhea. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotRightmove are scared of a virtual boogiemen, use this as an excuse to block actual people looking for a place to live
In the past couple of weeks, rightmove have implemented some sort of filter that is blocking me (and surely others) from seeing property listings.I use a VPN for security, which I guess is the problem for them (even though they KNOW what email address the link I clicked came from and can easily determine I'm not a threat), but a company like rightmove essentially DEMANDING I forgo my privacy and security (as well as blocking anyone who MIGHT be outside the UK, as if people don't move from abroad, or want to continue looking while away) to see their ADVERTISMENTS is absolutely unacceptable (not to mention - they seem to block by DEVICE, not by IP, so even if I do give in to their unacceptable demands and switch the VPN off, I'm still blocked), and them blocking me, then briefly unblocking me when I complain, then automatically blocking me again the next day has now become ENRAGING.The housing market is a fast paced one, and this means I WILL be losing out on properties because of their pathetic attempt to stop the imaginary baddie they think is out to harm their site (like I say, pathetic).This method is entirely UNACCEPTABLE and if whoever are making these decisions had two brain cells between them, they would realise they're MASSIVELY screwing over the people who (very sadly) depend on them, but what do they care, they have cornered the market and have a captive audience, so clearly even if they figured this problem out, they simply DON'T CARE how badly they're messing with people's literal lives.I've already been homeless before because I've been unable to find a suitable place in time partly thanks to rightmove enabling discrimination by allowing owners to advertise 'no DSS', which is bad enough, but if I end homeless again because some greedy and paranoid ADVERTISING company BLOCKED me from viewing listings, that'll be a whole other level of BS.If they don't remove this absurd measure ASAP and start implementing a PASSABLE barrier (like 'I'm not a bot' everyone else uses without issue) if they really MUST have a barrier at all (again, them imagining a need for it is entirely pathetic and is nothing more than a self aggrandising fantasy) I WILL be reporting this crap to the FOS, TPO, ASA and CAP, and whichever other standards authority they fall under.YOU CAN'T JUST BLOCK YOUR TRAPPED AUDIENCE FROM LOOKING FOR A PLACE TO LIVE AND THINK YOU CAN GET AWAY WITH IT
Screw · 22 December 2021
Agent replied · 13 June 2024
Hi there,Thank you for your feedback on this. I'm really sorry you had some problems accessing Rightmove this week, this should all be resolved for you now.Thanks, Rightmove
★★★★★ 1/5
TrustpilotWhy can we not see the inside of empty properties anymore?
What I'm trying to say is.
Nadisha · 22 December 2025
Agent replied · 25 December 2025
Hi Nadisha,
Thanks for explaining.
We have not made any changes to this on the site and it is still possible to see the inside of property listings.
If you still cannot see this, you may be having a technical problem, which we can help with.
To do this, you would need to email us at talk-to-us@rightmove.com so you can share exactly what you are seeing.
Many thanks,
Rightmove.
★★★★★ 1/5
TrustpilotHeads Up! Poor & stressful reference service
Heads Up!Very poor reference service from RightMove. I had a doubtful pleasure to deal with Right Move reference services. It took ages to establish what documents they need in what format and we had to get employers involved multiple times. Misleading information provided by various employees leading to a very stressful week resulting in apologies (still awaiting written apologies) due to mistakes made by RightMove. Perhaps it is because we are not British Citizens but only residents. It felt racist in the end when we were questioned all over about the same things. Definitely huge room for improvement. I would suggest streamlining processes, perhaps lean management methodology would help. Moreover, if so many people are dealing with a single enquiry it must go wrong. Avoid at all costs if you can.UpdateWritten apologies received. At least that...
Patryk · 13 December 2021
Agent replied · 13 June 2024
Hi Patryk, Thank you for your review and I’m sorry to hear about your frustrations with our referencing process. I understand that you've spoken with Beth yesterday however, if you'd like to discuss this further, please do let us know.Many thanks, Rightmove
★★★★★ 5/5
TrustpilotInteraction with Megan
I spoke to Megan this afternoon she clearly explained the policy with easy and she was patient with me
Caroline · 25 May 2023
Agent replied · 13 June 2024
Hello Caroline, thank you for leaving such a lovely review! I'm so pleased that Megan was able to help you - I will pass this feedback on. Have a great day! Rightmove
★★★★★ 1/5
TrustpilotUnderwhelming service.
Found a property to rent through Rightmove, booked a viewing, asked the agent for an application for hubby and me. This came by email, and a pin ??!! (never heard of this before, makes things more complicated than they need to be) by text. As I was rooting out some info to send, the b****y thing timed out and when I went to find my pin as it wouldn't let me continue without it, the texts for me and my hubby had disappeared, don't know how or why. So 2 days ago I immediately emailed the link given for help to ask for a resend and by yesterday pm it hadn't arrived. Bearing in mind the competition for properties, I rang the agent to see whether they could send it, but no, it's all done by the Rightmove referencing service. Well God help us, having read some of the reviews! So I duly rang Rightmove on the given number, and guess what? This isn't a freephone number so I wasted my time and money for the pleasure of hanging about while no-one answered, listening to the usual inane stuff including that emails are answered as soon as possible. Oh really!!! My mobile keeps cutting off in my present location so I was obliged to use the landline, which I hate doing, moreso when I'm paying for the sheer inefficiency and ineffectualness of a company. So here we are today, no pin so far. Fortunately my hubby's pin was resent in a reminder text as he hadn't started his application, so at least one of us has a foot in the door. However, I take the problems encountered by others as a cautionary tale because my hubby has to email his HR team to have a reference forwarded, and although he has emailed to tell the Rightmove referencing team this, I hold out no hopes that this is going to go smoothly at their end. If a pin hasn't arrived by tomorrow, I'm going to call H&H at Carlisle and ask them why they are employing a referencing agency staffed by a bunch of buffoons with no motivation to move things according to the urgency of the situation.Thank you for your reply but I am wasting no more time on this. It's up to you to monitor how emails and phone calls are being answered if at all.Further update: A very patient lady from Rightmove rang to explain that the applications had gone through to the agent okay without the necessary docs and that suitable applications would be forwarded to the landlord to choose, and then the referencing would take place for the successful applicant. Why does the application ask for the attachment of docs if it isn't necessary at this stage? In any case it was concerning to think that I might not have reached the end of the application because it timed out, and that my hubby's reference had not been received, so someone should have answered my email and explained this, not just totally ignored it. And there is still the issue of phone calls not being answered within a reasonable time. The lady who rang said that these issues were being looked into. Anyway, my thanks to her for taking the time and trouble to respond to my complaint and for being patient while I expressed my frustration at being ignored.
Carol · 9 December 2021
Agent replied · 13 June 2024
Hi,Thank you for reaching out to provide valuable feedback, we're very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services.In order for me to investigate your issues, we would need further information from yourself to locate your reference.Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we'll carry out a full investigation on the issues you have experienced.Best Wishes,Rightmove
★★★★★ 5/5
TrustpilotPromptly dealt with my request
Promptly dealt with my request, couldn’t be happier. Dealt with Charlotte Ratcliffe, she was very polite & helpful.
Sarah · 15 June 2023
Agent replied · 13 June 2024
Hello Sarah, thank you so much for taking the time to leave this review. We're so pleased you had a great experience, I'll make sure to pass this onto Charlotte. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotEve was extremely helpful…
Eve was extremely helpful explained everything, made sure I understood everything and quite simply had a wonderful personality. Great experience over the phone and made sure I'm set for when I move in.
Logan · 17 September 2021
Agent replied · 13 June 2024
Hello Logan,Thank you so much for your glowing review of Eve, one of the lovely team that help you get set up in your home.Customer service is very important here at Rightmove and we are so pleased to know that Eve delivered above and beyond our high standards.We wish you all the best in your new home.Best wishesBeth
★★★★★ 5/5
TrustpilotOperator Jessica was very excellent in…
Operator Jessica was very excellent in answering queries and was instrumental in solving the peculiar issues with our reference process. Perfect service!!!
Temitope · 25 January 2023
Agent replied · 13 June 2024
Good Afternoon, thank you for your review, I will pass on your lovely feedback to Jessica. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotSo I’ve been on the phone all day…
So I’ve been on the phone all day sending my documents across and was having difficulty due to using a mobile at work, the employee dealing with my case was Sebastian Close and he went above and beyond to explain how and what I needed to do and kept in contact with me throughout the day until I was satisfied and we resolved my issue.5* to Sebastian and a very big thank you from me and the family.
Luke · 9 February 2022
Agent replied · 13 June 2024
Hello Luke, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Sebastian and the issue was resolved. We'll make sure they receive your feedback. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotExcellent service
Spoke to Danielle who couldn’t do enough for me with an issue with my accountants. Her communication skills were exceptional keeping me updated on every step. Achieving what was required in the time scales predicted.
John · 19 March 2021
Agent replied · 13 June 2024
Hello John, Thank you for taking time out to leave a wonderful review for our colleague Danielle. It's fantastic to hear you were happy with the service we provided, particularly with Danielle. We will pass your feedback on to her directly, and I am sure she will be thrilled to hear you appreciated her assistance.Best WishesBeth
★★★★★ 5/5
TrustpilotCheryl Hine is an asset to Rightmove
Cheryl Hine is an asset to Rightmove! throughly knows her stuff and her customer servive is second to none!
Joint · 20 April 2023
Agent replied · 13 June 2024
Good morning! Thank you for leaving such a lovely review, I will make sure to pass this onto Cheryl. Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotHorrible company
Horrible company that acts like a mafia. We are all waiting for the day their dominance topples as there is zero loyalty to these bullies.
Chris · 31 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
