Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotforget 1 star i will give minus
forget 1 star i will give minus - 5 starsI found the house of my dreams to rent and this company completely screwed it up for me, ive been renting for 40 months with my agent never had a problem paid rent every month without fail the original payment date was the 4th of the month.2 years ago i became self employed and asked if it would be possible to pay the rent a few days later each month as i had only just set up the business no problem my agent said so it was always paid around the 7th or 8th of each month but always paid on 2 occasions it was paid later due to monies owed bur the agent was fine thats only 2 out of 40 payments.so last week got reference checked by van mildert credit score fine, income fine but failed the reference check because payments were made after the 4th of each month, even though my agent had emailed them to say it had been agreed between us and it was not a probem 1 have been renting for 13 years and never missed any monthly payments this company in a complete joke and shouldn't be in business ive told the estate agent to dump them and to read the reviews as half of them are terrible ive also not only lost out on my dream home but lost £100 holding deposit aswell which i cant afford to lose absolute S--T company also lazy incompetent and liars.
Tim · 23 October 2020
Agent replied · 13 June 2024
Hi Tim,I am so sorry to read that you have been unhappy with our service. It is never our intention to ruin anyone’s hopes of moving into their dream home. I can appreciate your disappointment, frustration and anger and can guarantee if I was in your shoes, I’d absolutely feel the same, so please know that I want to get to the bottom of this for you. Please contact customerservice@vanmildert.net and I can go through this with you in detail and update your review accordingly. I would also like to say that at Van Mildert (and I am certain these sentiments are echoed across the industry), we take no delight in failing an applicant’s reference. At some point in our lives, we have all rented, and we understand the emotions involved in finding a property and how stressful the application process can be. Personally, I take no joy in responding to one-star reviews, because I know how I would feel if I were in your shoes and I really am sorry that the outcome of your reference hasn’t been as you’d desired.I’ve reached out to our head of referencing to look at your account and see what has gone wrong here, and I’ll be sure to update the review when I hear back. In the meantime, please get in touch via the email address above. I know that this won’t help your current situation, but we can hopefully give you some peace of mind. I’m sorry again, Tim.Kind regards,Jenny
★★★★★ 2/5
TrustpilotRevamp, not user friendly
I have recently tried to use your updated website. I was perfectly content with the previous set up. I don't feel this so-called refresh has improved the experience. If you could remove the top and lower banners. I am constantly having to move the view of a property's pictures of rooms up and down to get an idea of its overall look.The whole experience made me feel like I was peering through a letterbox, claustrophobic, and unlikely to continue viewing a property on your website. I eventually switched to a rival agent's site to view it properly, probably not what you had envisaged when revamping the site. If it wasn't broke don't fix it. I hope this helps
Mr · 22 October 2020
Agent replied · 13 June 2024
Hi Mr and Mrs Marsden,Thank you for your review.We're sorry to hear you don't like our new layout and we can certainly share your feedback with our specialist Development Teams to take into consideration for you.Please don't hesitate to get in touch if you need help with searching for properties. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotRight move? No movement
I'm trying to rent a property in the north east having started a new job and having moved from the south of England. I feel like a pariah. No landlord will touch me due to me not having previously rented, even though I've owned a house for over 20 years. My workplace will vouch for me but that apparently isn't good enough. there appears to be few available properties and very few ever even respond. Holding fees are wanted with the promise it will be kept when I inevitably fail the references.There's nobody to contact, every phoneline goes nowhere. It's a hellscapeUtterly depressing state of affairs. Not a single estate agent appears interested in helping. Nobody returns calls. I have the money to move in straight away.
Peter · 12 April 2024
★★★★★ 1/5
TrustpilotLOTS OF ISSUES WITH USING WEBSITE
Had problems using the site for about a year or more. Won't let me log out unless I try a dozen times. When I then log in there is a constant problem trying to display my saved properties and searches. It keeps saying "sorry there is a problem at our end". My Firefox browser is up to date, have previously been advised by Rightmove technical to empty cache etc which sometimes works and sometimes doesn't. This is particularly annoying as any other sites I have open then require to log in all over again. Would love to know if other people are experiencing these problems. You now have competition with On The Market, much quicker and more responsive site. PLEASE SPEND SOME MONEY AND SORT OUT THE WEB DESIGN!
Ticker · 3 October 2020
Agent replied · 13 June 2024
Good Morning,Thank you for your review. We're sorry to hear you're still having problems with the app.We'd like to look into this and investigate this further on why this is happening, please can you get in touch at talk-to-us@rightmove.co.uk with some screenshots of the error along with the device make/model you're using? Many Thanks, Rightmove.
★★★★★ 5/5
TrustpilotBilal was so polite
Bilal was so polite , very professional and so helpful
Edith · 22 March 2025
★★★★★ 5/5
TrustpilotNatalie Cooper Right Move Referencing
The referencing was a process made easier by Natalie, who had a polite, friendly manner. And was very patient and helpful during the process.
Patricia · 7 April 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review. I've passed on this lovely feedback to Natalie. I hope you have a great day! Many thanks, Rightmove
★★★★★ 4/5
TrustpilotCommunication was Good
Communication was good and wanting to get everything over the line. It did seem very rushed as after a day a half I was getting asked to contact my Employer & Landlord ASAP. The person I dealt with on the phone was very understanding and was great.
Warren · 25 April 2024
Agent replied · 13 June 2024
Hi Warren, thanks so much for taking the time to write us a review. I'm so glad to hear you had a good experience.Good luck with your move and if you've already done that bit, I do hope you are settling in to your new home well!
★★★★★ 5/5
TrustpilotThank you to Laura who efficiently…
Thank you to Laura who efficiently cancelled a Rent Guarantee Policy when I realised that we already had a policy in place. Prompt communication from Laura resolved this issue.
Teresa · 24 May 2021
Agent replied · 13 June 2024
Hello Teresa,Thanks for getting in touch to provide a positive review for our colleague Laura, we completely understand how important getting insurance right is and we are pleased that Laura helped make it as simple as possible.Best wishesBeth
★★★★★ 1/5
TrustpilotLandlords Avoid using Van Mildert as a tenant reference agent.
As a landlord the estate agent uses Van Mildert as a credit and reference check agency to check on the suitability of a tenants before signing an AST. It’s shocking what Van Mildert provide as reference detail. In short nothing that’s worth any value and with no detail. They recommended as a ‘good tenant’ someone who had no job, was on benefits, who lived in 3 properties in one year. Their guarantor was a low paid chamber maid who did not have the financial means to be a guarantor. They provide no supporting details. (Not surprising) Companies like this should be made accountable for the Positive reference they give in the event of the tenant not being able to afford rents. Companies like this should come clean on their real business model and relationship with estate agents. To sell landlord insurance and I assume the agents gets a commission. It’s unethical and probably illegal. A second reference was equally bad.
Ravi · 2 September 2020
Agent replied · 13 June 2024
Hi Ravi,Thank you for your review. I apologise you’ve had a negative experience with Van Mildert.Our reference checks cover three specific elements:• Previous landlord check • Employment check • Credit checkWhen we pass a tenant, this information is made available to you and your agent. Our referencing process is a recommendation to you; we have no final say in who you decide to place in your property, but we do provide you with the tools you need to make an informed decision.It is not in our interests to judge people based on their job status. It is not in our interests to determine whether or not a ‘chamber maid’ is worthy of being a guarantor. We carry out the same checks as outlined above on guarantors as we do on applicants and provide you, the landlord, with that information.If you would like another copy of this, please email: customerservice@vanmildert.net and we can provide you with this.Kind regards,The Van Mildert Team
★★★★★ 5/5
TrustpilotCheryl is very knowledgeable
Cheryl is very knowledgeable, friendly and has such a great manner. I feel I’m in good hands.
Arvin · 12 January 2023
Agent replied · 13 June 2024
Good Morning Arvin,Thank you for taking the time to leave us a review. It's really nice to hear you had such a good experience. I'll be sure to pass this along to Cheryl! Many thanks and happy home hunting.Rightmove.
★★★★★ 2/5
TrustpilotIssues with current website layout.
Rightmove recently updated their website and as a result some important search element has been taken out making it less usable than before. These important search items include navigating for primary and secondary schools separately and their distance to the property. This is the most important element in terms of property search especially to potential clients with young families. The area view on Google map has been changed making it difficult to get a glim of how the surrounding area of the property looks like, and the layout of the properties’ images is a bit confusing.
Simon · 28 August 2020
Agent replied · 13 June 2024
Good Afternoon Simon,Thank you for your review. I'm sorry to hear you're unhappy with the new layout and you feel it isn't useable. We will be sure to pass your feedback on to our specialist development teams for you. Many Thanks, Rightmove.
★★★★★ 1/5
TrustpilotWe lost 2 weeks of rent in the middle of a pandemic
As with the majority of the feedback on this page, we've had a terrible experience with this referencing company. They took two weeks to complete the process, pestering us on the phone and hounding TWO guarantors which they either refused or pushed to change their mind with their unrealistic, invasive referencing check, for a simple rental flat. As a result, we have lost 2 weeks of rent we've not been able to benefit from, and are now forced to pay in instalments. All whilst in the middle of a pandemic. Although you will probably respond to this with excuses and denying your responsibility and utter incompetence, as you have done with other comments on this page, I will personally make sure to tell everyone to never trust your company, and get this feedback across to your company, our agency and our landlord.
Sonia · 27 August 2020
Agent replied · 13 June 2024
Hi Sonia,I am sorry to hear you have had a negative experience when being referenced by Van Mildert.Without details of a particular reference, all I can offer are high level responses. We reference thousands of people every week and therefore cannot look into any claims without more information from tenants.As with everyone who responds, I reach out via Trustpilot and also welcome all of our reviewers to email me at customerservice@vanmildert.net with your full name, the address you were applying to and your reference ID and I can support you further, I can then also update your review accordingly (note: please do not post address and other identifiable information on a public platform).I’m sorry to hear that your reference process took two weeks. This is not all that common for us, our average turnaround is just under one working day and can take anywhere from five minutes to a few weeks, as you have experienced, depending on the information we are given upfront by tenants. Our referencing criteria for all of our applicants and their guarantor(s) cover three high level aspects:• Landlord reference• Employment reference• Credit check We are trusted by some of the largest agents in the UK as a result of our thorough reference checks. Without knowing your personal experience, if there are any red flags or challenges in obtaining the above information, we will need to investigate this further. This usually relies on us communicating and collaborating with our applicants in order to get as much information as we can to help them pass.By UK law, we are also required to reference guarantors in exactly the same way, and the same rules as above apply. If there are any red flags or difficulties obtaining the information, we need to investigate this further.It is not in our best interest to fail applicants and we try our hardest to ensure all genuine applicants are given the best fighting chance of being accepted by landlords. However, as I’m sure you have seen reading some of the other reviews, the final decision does not lie with us, we can only provide all the information we can provide in order to get you in your home as fast as possible. Like I mentioned above, please get in touch if you would like us to explain this to you in full, or please ask your agent to speak to their account manager and we can get to the bottom of this.Kind regards,The Van Mildert Team.
★★★★★ 1/5
TrustpilotLandlord insurance - IS IT A SCAM
Landlord insurance - not worth the paper its written on.Very quick to sell a policy - tenant left without notice leaving arrears and damage - seems no funds will be paid unless they receive from the now ex tenant.At best its sharp practice and in my opinion a scam....NOTE RESPONSE BELOWthere is no confusion, facts are its sharp practice - they sell a policy at the end of the day will not pay out, STAY AWAY FROM THIS SHODDY COMPANYpolicy will be cancelled
Neil · 21 August 2020
Agent replied · 13 June 2024
Good afternoon Neil, I’m sorry to hear you’ve had a negative experience with Van Mildert and the rent guarantee and legal expenses cover we provide.I have reached out to our claims department and my colleague has confirmed he spoke with you this morning to discuss this as there seems to have been some confusion regarding your policy. When you initially took out the policy, you were emailed policy documentation which provides all of the necessary information related to your rent guarantee and legal expenses cover. The policy documents stipulate that valid notice needs to be served for rent guarantee payments to be made, if not, you are responsible for the legal aspects of pursing the tenant for arrears and damages.Your policy also does not stipulate that damages are directly paid/reimbursed by the insurer at any point. Again, these are pursued from the tenant via the correct legal channels.I’m sincerely sorry that there has been confusion regarding your policy and we are keen to discuss this further with you, I understand you are in communication with my colleague, but you can also email customerservice@vanmildert.net if you would like to chat about this further.Kind regards,Van Mildert
★★★★★ 2/5
TrustpilotWhat a joke
What a joke! If I knew how bad the communication and effort was then i would have emailed around and made a mess of it myself! They hounded my gauruntor to the point where he dropped out!. My partner and I were apply for a flat. Only to find out the landlord rejected the application as soon as they done a reference check! Wasted our time for a week! Whereas they could have just let us know straight away. If your using an agency and you see this name dont bother! I think they like to waste peoples time just for the estate agent to keep the holding fees! Shambles. Thanks for nothing.
J · 13 August 2020
Agent replied · 13 June 2024
Hi J, Thank you for getting in touch with Van Mildert and I am sorry you have had a negative experience when being referenced by Van Mildert.I’m afraid in order to provide you with feedback on why you did not pass referencing and to find out how often we contacted your guarantor and also to ensure you that we do not waste people’s time. Please email me at: customerservice@vanmildert.net with your full name and the first line of the address you were being referenced for. I will pass your review on to our head of referencing and head of account management so we can work together in getting to the bottom of this.Kind regards,Van Mildert. Edit; J, we have tried to reach out to you a few times regarding your reference - without responding to the Trustpilot 'find reviewer' feature, I'm afraid I cannot help you further.
★★★★★ 1/5
TrustpilotRightmove used to be a good site it is…
Rightmove used to be a good site it is the biggest load of rubbish I have ever seen I have spent 45 mins to try to find retirement rental properties on this site all it wants is the damned app which does not let you fill in the right information I would give it less than one star if I could, I suggest you revert back to what you had before and then people might be able to find things easier.
Ian · 7 August 2020
Agent replied · 13 June 2024
Hi Ian,Thank you for your review.We're sorry to hear you feel this way and the difficulty you've had with searching for retirement properties to rent.You can search for retirement properties to rent on the website and the app so we'd really like to help you with this. Can you get in touch with us by email sharing the full details of your search and all the filters you've applied? Our email address is talk-to-us@rightmove.co.uk.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotI have been looking to rent a flat and…
I have been looking to rent a flat and transfer the full funds up-front to cover the lease contract amount for an initial six months. After finding a flat that I liked, and, explaining that I wished to transfer funds up-front, the estate agent managing the property said that I would still have to have credit referencing completed through Van Mildert its provider for this. The Van Mildert team really helped to communicate with the estate agent what I was requesting... to pre-pay the rent up-front. The three team members Sian, Ryan and Phil, who I had contact with were each extremely helpful and supportive. Thanks and appreciation go to them.
Gerard · 31 July 2020
Agent replied · 13 June 2024
Hi Gerard,Thank you for getting in touch and leaving such a wonderful review! I've passed this on to Sian, Ryan and Phil so they can see your feedback directly.We're so pleased you had a positive experience with Van Mildert - we hope you enjoy your new rental home and if we can be of any further assistance, please don't hesitate to get in touch!Kind regards,The Van Mildert Team
★★★★★ 5/5
TrustpilotThank you to Collins Edewor and the…
Thank you to Collins Edewor and the whole team, who are always there to help. I am constantly impressed by your performance and speed.
DL · 9 March 2022
Agent replied · 13 June 2024
Hello, Thank you for taking the time to leave such a great review. We'll make sure Collins and the team receive your feedback. If you have any further feedback, or suggestions on how we can improve, please do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotI could have done a much better tenant…
I could have done a much better tenant referencing myself. The tenant was out of work when she moved it but VM said she was in a £90,000 a year job, They said that they had seen recent bank statements verifying her earnings but this was not possible, They said that she had only been overdue with the rent by one day but the previous landlord has confirmed that she was months in arrears. They accepted a foney employee reference from a tiny company which I suspect was a friend. They didnt pick up ( or declined to state it) that she had been evicted from her previous flat. Their rating does not even deserve one star, it should be negative 5 stars.
Trevor · 27 July 2020
Agent replied · 13 June 2024
Hi Trevor, I’m sorry to hear that you have had a negative experience with Van Mildert and we're very keen to investigate the matter.We are concerned with the content of your review and take your points extremely seriously. The credibility of references is something we treat with the utmost gravity and our staff are highly trained to spot signs of fraud and deception. We have numerous policies and procedures in place to ensure our referencing checks are completed with a high-level of diligence and care. With this in mind, the points that you have raised seem extremely unusual. Unfortunately, I don’t have too much to go off here with the information you have provided. If you could please email customerservice@vanmildert.net with your full name and the address of the property in question - a member of our management team will look into your case as a priority. Kind regards,Van Mildert
★★★★★ 5/5
TrustpilotResponded and actioned email within 30min
Thanks to Erica from the Customer Experience Team who responded and actioned our email within 30 minutes. I wish all companies operated like this.
S · 7 March 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Erica receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotAsk to guarantor
Ask to guarantor, provided information as requested and passed without any problems then received a phone call wanting payslips details of saving accounts and pension information when refused they cancelled the application for my son flat, I don't mind a credit check but to write to my employer and when they reply its not good enough because they don't have an email which isn't an company name. I have asked for my information to be removed, not to be trusted
Chris · 21 July 2020
Agent replied · 13 June 2024
Hi Chris,I apologise that your experience as a guarantor was not to your liking. However, I can confirm that all guarantors in the UK go through the same process as tenants when being referenced by a reputable referencing partner. The requirement is that they are employed and a UK resident, with sufficient earnings to cover the tenant’s rental commitment, and as such we require more than a credit check.Please get in touch with customerservice@vanmildert.net and we will see what we can do to get your son’s application back on track.Kind regards,Van Mildert.
★★★★★ 5/5
TrustpilotVery helpful
Caz has been one of the most helpful people I have dealt with! I can not thank her enough for the help and assistance she has given me. 5 stars arent enough
Djfld · 17 July 2020
Agent replied · 13 June 2024
Hello,Thank you for your 5 star review.It's great to hear you've had such a positive experience with our specialist Caz. We'll share your lovely feedback and comments with her so thank you for taking the time to pass on your thoughts.If we can help with anything in the future, please don't hesitate to get in touch. Our contact number is 01908 712300 and our email address is talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotFantastic service
We are in the process of moving so where contacted by Van Midert for the references. We had pre-warned our employer and landlord in advance in writing which really helps with speeding things along. Van Midert e-mailed us at every stage as things went through and we also had a couple of phone calls from them to keep us updated.3 days from start to finish and all our references done, fantastic service from them including a follow up call to ask if we needed anything else and if we were happy with the service provided.5 star service from us, thank you.
John · 16 July 2020
Agent replied · 13 June 2024
Hi John,Thank you for getting in touch and for leaving such a wonderful review! I've passed your kind words onto our referencing team, who I'm sure will really appreciate hearing such positive feedback. Congratulations on your new home!Kind regards,The Van Mildert Team.
★★★★★ 5/5
TrustpilotConor Fenwick was very helpful…
Conor Fenwick was very helpful throughout the whole process of sorting out an insurance for my new flat, and always a joy to speak with. Thanks Conor!
Marta · 8 September 2021
Agent replied · 13 June 2024
Hello Marta,Thank you very much for contacting us to share some kind words about Conor.He really is such a great example of the customer service we pride ourselves on and I'm sure he will be thrilled to hear you were so happy with the experience.Best wishesBeth
★★★★★ 5/5
TrustpilotThe best Landlord Services Sales Exec you will meet
I have been dealing with Adam Zambrzycki in landlord services for the last 3 years and he is excellent. Not only is he easy to deal with, and great at his job, he has saved me a huge amount of money by following up with me each year to the day to renew my cover and I am extremely grateful. I would recommend him in a heartbeat as well as the services he offers.
Andy · 4 November 2021
Agent replied · 13 June 2024
Hi Andy, Thank you for taking the time to leave us a 5-Star review.I'm pleased to hear that you'd recommend these services and I will make sure to pass this onto Adam for you. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.Many thanks, Rightmove
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