Trusted Agent profile · Ramsden Heath
★★★★★
1,654 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.
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Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotVan Mildert has been excellent to deal…
Van Mildert has been excellent to deal with. The service was very quick and efficient with no hesitation. Staff are polite and helpful and easy to get in touch with.
Hi Sammie, thank you so much for taking the time to leave such a positive review about the Van Mildert service, and about our team, we really do appreciate it!
1/5
TrustpilotAbsolutely have lack of understanding…
Absolutely have lack of understanding and do not help you what so ever .given the current climate made no consideration for my sons predicament on his reference about being two weeks late with rent due to trying to sort out his student accommodation.always paid his rent on time for the last two years yet this one time while we were sorting out things from a distance said he wa unsuitable tentant !!!devastated son on losing his new rental place .no compassion or care just rude and unhelpful .
Good morning Cheryl,I am sorry to hear that you have had a poor experience with Van Mildert and that your son has lost his new rental property.I do want to stress, however, that as a tenant referencing provider, we provide landlords and estate agents with the evidence carried out during our referencing checks, and that all final decisions on placing tenants lies with our clients, not with ourselves.That being said, we are incredibly sorry for your current predicament, and if you would like any more information on how our processes work, please get in touch and we will be more than happy to guide you through.Kind regards,The Van Mildert Team.
5/5
TrustpilotCheryl Hine was very helpful throughout…
Cheryl Hine was very helpful throughout the call.
Hello Grant, thank you so much for leaving this lovely review! I'm glad you had a good experience with us and I will make sure that your feedback is passed on to Cheryl. Thank you again - I hope you continue to have a great experience. Best wishes, Rightmove
5/5
TrustpilotNatalie Cooper was really helpful and…
Natalie Cooper was really helpful and polite listening to our conversation. I was clueless at the beginning but she kindly cleared me everything!
Hello, thank you for taking the time to leave such a great review and for providing feedback on your experience. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
1/5
TrustpilotWe live in Leeds 19
We live in Leeds 19, some 6 miles from Leeds city centre and have just put our house on the market. The Estate Agents have loaded all our property details on Rightmove and yet, when I do a search for houses in Leeds, our property does NOT appear in the results.!!The only way we can see our information is when we search for either Leeds 19 or Rawdon.Not happy about this as most potential buyers will search for Properties for Sale in Leeds, so Rightmove need to get their act together and sort this glitch out asap
Hi Stephen,Thank you for your review and we're sorry to hear your property isn't appearing in the correct search location.This is certainly something we can look into further for you. Can you get in touch with us on talk-to-us@rightmove.co.uk with a link to your property advertisement and explaining your property isn't found when searching the area of Leeds?Many Thanks,Rightmove
5/5
TrustpilotThe process was very simple
The process was very simple. Natalie Cooper was helpful in explaining the process, and followed up proactively by phone when emails got lost.
Hello Dave, thank you for taking the time to leave us a review. It's so nice to hear you've had a positive experience with Natalie. We'll make sure they receive your feedback. Many thanks, Rightmove
5/5
TrustpilotA very slick and professional service…
A very slick and professional service enabling us to move ahead with our property rental without fuss. Danielle was very helpful and polite in dealing with the income verification queries.
Hi Rob, thank you so much for leaving such a kind review and for your comments about Danielle, we really appreciate it!
5/5
TrustpilotGreat Customer Support
Cheryl in the Customer Support team has been fabulous! So, so helpful and attentive to my initial query, she went the extra mile to assist me and find a resolution for my issue. Thank you for making my job easier and finding a process that works!
Hi Demi, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Cheryl & Rightmove.If you need anything else, please get in touch 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
1/5
TrustpilotNo apology...
I decided it was time to search for a new flat for 2 main reasons. The first was that I’m looking to start a new job soon, and the other is that I wish to look into adoption. To do this, I need a fair amount of additional space...I made an enquiry about a 3 bedroom apartment that was advertised. The price ‘Per Calendar Month’, ‘Per Week’ and the ‘Deposit’ was totally incorrect. I was just told that the price per month was actually the price per week and they asked if I were still interested.I understand that people make the odd mistake, but to have 3 Misleading pieces of information on the same advert...What I’m upset about, is not the mistakes made, but the lack of apology. Not one single word of “Sorry“. No reply to my informal letter pointing out the number of mistakes made on the advert. I’m no longer interested in getting the apartment for cheep, I just wanted a letter of apology.This is really bad customer service and doesn’t even deserve 1 star.
Hi Neil,Than you for your review.We're sorry to hear of the experience you had with this Estate Agent and that the pricing was incorrect on the advertisement.All properties on Rightmove are uploaded and managed by the Estate or Letting Agent themselves, it's not something we do for them at all. We encourage all agents that advertise their properties on Rightmove to make sure the details are correct and provide them with training to support them with this.If you'd like to get in touch with the details of this particular property, our specialist team can certainly look into the advertisement further in relation to having the price corrected. The email address to send a link of the property to is dataquality@rightmove.co.uk.Many Thanks,Rightmove
5/5
TrustpilotEasy to navigate, great staff
Easy to navigate, useful site. Kind, helpful staff members. Nikita was particularly very helpful and replied to my email queries efficiently
Hi, thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy home hunting! Thanks, Rightmove
2/5
TrustpilotThe search engine just doesn’t work…
The search engine just doesn’t work properly.You ask for bungalows, it shows you houses, you ask for detached, it shows you semi-detached and even terraces properties.Either the search engine is poorly designed or the estate agents that add properties are too thick to select the correct boxes, either way, I refuse to use it anymore.Update - so I have received a computer generated response that suggests that I expend even more energy calling or e mailing Rightmove to tell them what I have already told them. Just whose problem is this? - just fix it - or don’t - I DON’T CARE !! - it’s YOUR PROBLEM, NOT MINE.
Hi Martin, Thanks for your review. Were sorry to hear you're experiencing difficulties when searching for properties. If you would like to discuss this further please don't hesitate to get in touch. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.uk.Many Thanks, Rightmove.
5/5
TrustpilotExcellent response from Rightmove Support
Excellent response from Rich led to the source of the inability to reset my password or get any access to my Rightmove account, although I also had to get Microsoft to give me a link to get to my Blocked email addresses, which is where I must have inadvertently set the Rightmove password ''reset email' address.
Good Afternoon Neil,Thank you for taking the time to leave a review. I'm really glad to hear you had such a good experience. I've passed your feedback to Rich as I know he'll be happy to hear. Please do reach out if you need anything at all,Many thanks, Rightmove.
1/5
TrustpilotTenant referencing with Rightmove UK
Tenant referencing with Rightmove.co.uk is a total waste of space & time, trying to be a guarantor for my step son & they want to know the in's & out's of everything, calculating MY income & telling me I'm wrong based on 3mths shown, go direct to the landlord SO much less hassle, a week now & still nothing
Good Afternoon, Thank you for taking your time to send in your review. We would like to look into this for you, can you please email RLTcomplaints@rightmove.co.uk with your full name and the address of the property this is regarding? Many thanks, Rightmove.
5/5
TrustpilotLewis H and team
Checks went through relatively quick with no issues. Lewis H kindly asked I leave a review for him and the team and I wouldn’t hesitate using the service again.
Hi John,Thank you so much for taking the time to leave a review - we really do appreciate it! Kind regards,Vicki
5/5
TrustpilotThe rightmove team were excellent and…
The rightmove team were excellent and expedient in dealing with my referencing process! Natalie and Amy were both a pleasure to deal with!
Hello, thank you for taking the time to leave such a great review. We'll make sure Natalie and Amy receive your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
5/5
TrustpilotFarefield Properties have been…
Farefield Properties have been customers of Rightmove & Zoopla for many years:During this Crisis Rightmove immediately reduced our fee by 75%, nothing to sign very straightforward.ZOOPLA decided to profit from the CRISIS & offer two deals, both to sign new tie in contracts & the better deal to end your relationship with RIGHTMOVE, this was my ZOOPLA Review:Zoopla Profiting from CoronaVirus Zoopla are offering deals at this extremely worrying times under the proviso we stop using Rightmove. My company believes this Is disgusting, ruthless, unethical and ZOOPLA trying to profit from the Coronavirus. Rightmove have just automatically dropped our charges by 75% a very good move. Your reply is lacking and confirms that you are trying to PROFIT from the CORONAVIRUS by clearly offering a good deal if you DUMP Rightmove. ZOOPLA SHOULD BE Ashamed of your clear intentions, when this is over ZOOPLA will see how agents feel about your distasteful offer. RIGHTMOVE on the other hand £75% reduction no forms, no distasteful offers, just straight forward. Farefield Estates.
Hello, Thank you for the amazing 5 star review. Here at Rightmove we value our customers massively and we understand with the current situation it's effecting everyone and we want to provide as much support where possible to all of our customers. Please let us know if we can do anything for you in the future. Our email address is, talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy Home Hunting, Many Thanks Rightmove.
1/5
TrustpilotHello
Hello, I am writing regarding the Rightmove credit referencing team. I have found them to be truly unresponsive and ineffective. They have neither called me nor reached out via email, despite my attempts to get in touch. Because of their lack of action, I have now lost the apartment I was hoping to rent. Thank you for nothing, team. Even giving you one star feels generous.
5/5
TrustpilotVery quick response to my request!
Impressed with Rightmove - new photos dated 2020 were added to the ‘sold prices’ portal dating from 1997. We listed our house for sale for a very short period of time in March 2020 which was then removed after just 2 weeks (Covid-19). For privacy and confidentiality I obviously didn’t want the interior of our home to be displayed whilst we are still living in the property, so they were removed within about a 24 hour period! Very quick and efficient- thank you!
Hello,Thank you for your 5 star review.We're so pleased to hear that you had such a great experience with our specialist team and that your query was dealt with so quickly.Please let us know if we can do anything to help in the future. You can always give us a call on 01908 712300 or pop us an email on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
1/5
Trustpilotreferencing agents are catastrophic
The referencing agents are a total catastrophe. Expect me to have 100 times monthly rent on my bank account… Completely unresponsive, I had to ask my employer 7 times (literally) to send the employer’s reference until they ‚found it‘ after I insisted. No responses at all if I don’t at least ask 2 times for everything. Worst experience in my life regarding renting and I will in the future refuse to work with them.
Hi, thank you for reaching out to provide valuable feedback, we are very sorry to hear of the issues you have experienced with Rightmove Landlord and Tenant services. We pride ourselves on fast and helpful service and we apologise if this has not been the case. In order for me to investigate your issues, we would need further information from yourself to locate your reference. Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for and we will endeavour to carry out a full investigation on the issues you have experienced.Best Wishes, Rightmove
5/5
TrustpilotExcellent service so far
Applied over bank holiday weekend for referencing - had a text today as there something outstanding. Jack Rowntree dealt with this immediately and resolved the issue. Very pleased with service so far. Only downside is there is no way to track the progress of my application like I has on previous tenancy checks with other companies.
Good Afternoon Samantha,Thank you for taking the time to leave us a review. I'll be sure to pass your feedback along to Jack, as I know he'll be happy to read this.I'll also pass along your feedback in regards to tracking the progress of the application, we appreciate you taking the time to send this over, as it helps us improve this experience for others like yourself. Many thanks, Rightmove.
5/5
TrustpilotI spoke to Nikita today and received…
I spoke to Nikita today and received excellent service. She listened attentively, responded and acted as promised. A credit to your company.
Hi Kate, thanks for taking the time to leave us such a great review and for providing feedback on your experience.If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
5/5
TrustpilotWhen house hunting on Rightmove…
When house hunting on Rightmove website, I found that the filtering system was unable to deduct many student accommodation, making my search a lot longer. I went on to email Rightmove customer services, and had a swift reply from Caz Thompson, which included an apology, a perfectly reasonable explanation, a thank you, and a statement saying that they will work on a solution. I am very happy with their services. I could not have asked for a better outcome!Thank you people at Rightmove,Kirstin
Hi Kirstin,Thank you for your 5 star review.It's great to hear of the response you received from Caz and we'll definitely pass your feedback onto her. Feedback from home hunters is very valuable to us as we then know what we can do differently or better to make home moving easier.If we can do anything for you in the future or if you have any other suggestions for us, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
1/5
TrustpilotThe new website is awful
The new website is awful. You have to mess about constantly opening and closing the map and other items. The photos are all underneath each other so you struggle to see different pictures at the same time, and there is no longer a history of sales page (well if there is I can't find it!) so you can't easily see when/what price the property or ones on the same street sold. If it's not broken, why fix it...???
Good Morning,Thank you for your review and taking the time to share your feedback.We've shared your comments with our specialist development teams to take into consideration for you.The previous sale history is still available on the new layout, If you scroll down the page just underneath the map you will see a tab that says 'property sale history' and 'market information'. If you're still unable to find this we can absolutely help you with this you can get in touch at talk-to-us@rightmove.co.uk. Many Thanks, Rightmove.
1/5
TrustpilotI sent an email in about a query and…
I sent an email in about a query and spoke to a friend who had done this previously. We discussed this when we had a catch up, originally thinking we both had special responses. Only to realise we both had almost identical responses and that they don’t care about the individual. They only care about getting the job done in a certain way. Don’t get me wrong the people who dealt with it were polite enough, but after seeing both the responses I can see I was not an individual customer and just another one their list.
Hello,Thank you for your review.We're sorry to hear that the responses you and your friend received has left you feeling this way. This isn't ever our intention.Customer service is absolutely something that is of high importance to us and something we very much care about. The majority of our responses are individual and personal between the adviser and enquirer.There are some queries that may not be as personable due to the information that must included in the response. If there is a process that must be followed or, if we need more information around a query, you may find the same advice and questions are shared across the board.We treat each call and email we receive individually however, if we've had something similar or identical raised with us before, we can provide the same reply where appropriate.Many Thanks,Rightmove
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