John Hills Ramsden Heath reviews

★★★★★ 5/5

Trustpilot

Shout-out to Gemma L

I am currently moving rental property, and have been working with Gemma L on the referencing process. Gemma has been exceptional - she worked quickly, helped us to overcome a few bumps in the road, and was all-round outstanding.

Sam · 14 March 2022

★★★★★ 5/5

Trustpilot

A great customer service

The Rightmove Tenant Referencing agent Tonicha was a real pleasure to deal with. She was extremely helpful and informative throughout the process, which she handled with great professionalism and customer care.

Phil · 6 February 2023

★★★★★ 5/5

Trustpilot

Katy Foley was extremely helpful

Katy was extremely helpful when setting up my broadband and tenants insurance. She was very informative and made the process a lot easier for my first time moving out.

JOE · 6 April 2023

★★★★★ 5/5

Trustpilot

Katy Foley was absolutely sweet and…

Katy Foley was absolutely sweet and helpful, taking the time to explain to me all my rights in detail and assist me to make the best decision suitable for me.

Anj · 2 March 2023

★★★★★ 5/5

Trustpilot

Daniel Bridge and Rightmove

Thank you Daniel Bridge for looking after us. We are very happy with the professionalism, efficiency, friendly, very clear communication and reliable service. Highly recommended.

GP · 25 July 2023

★★★★★ 1/5

Trustpilot

After 6 working days the agency…

After 6 working days the agency (coopers in Hillingdon) are still waiting for these people to complete one last reference on the tenants that are going to replace me. One reference only!!!!! Can’t even do that one. Pick a better company these people are as lazy as they can be probably working from home. Can’t be asked to do their job and meanwhile the move in date keeps getting pushed back cuz of them

Stella · 19 June 2023

★★★★★ 5/5

Trustpilot

Problem flagged and solved

Prompt reply and an explanation of the problem which was corrected on the day. Has restored confidence that there are people who are still helpful and efficient. Thank you Rich

Customer · 7 February 2023

★★★★★ 5/5

Trustpilot

Really friendly and helpful would…

Really friendly and helpful would recommend Kaylea Great customer care :-)

Matthew · 22 May 2024

★★★★★ 5/5

Trustpilot

Above and beyond

Caz was incredibly helpful in correcting the location pin for the flat we are selling through an estate agent. Even though she was not responsible for estate agent profiles she went out of her way to connect me with her colleagues and get the change made.

Peter · 31 July 2020

★★★★★ 5/5

Trustpilot

Great and quick service

Michael · 11 March 2026

★★★★★ 5/5

Trustpilot

Super Cheryl !

Cheryl in Customer Support was super helpful in dealing with a matter for us in which a rental property was wrongfully put on to the sales page. All resolved quickly and efficiently.

Jonny · 23 November 2022

★★★★★ 5/5

Trustpilot

Great experience

I have been dealing with Van Mildert for years in relation to a rented property that we own. Always very efficient and professional, as exemplified by Laura today, who responded very quickly in sorting out a little glitch for me. Thanks Laura!

Victoria · 5 July 2021

★★★★★ 5/5

Trustpilot

Tonicha for Prime Minister!

I think it's very important to state upfront that my 5-star experience was solely based on my interaction with Tonicha Hughes!Before Tonicha took my call, I'd spoken to several people within RightMove regarding my referencing process, and to be honest, it was a terrible experience.I guess some of it was down to the fact that, RightMove's referencing process doesn't cater to migrants from countries that aren't quite predominantly English, with low internet penetration etc.Still, all the people I spoke to - before Tonicha, could've been helpful, resourceful and found ways around these processes. Rather, they were bent on sticking to these archaic processes, which was very, very frustrating.Enter Tonicha, and after about an hour on the phone - where she put me on hold to speak to my employers, agents etc., providing live updates all through, she was finally able to resolve my referencing problems.Thanks, Tonicha!

Oluwatosin · 9 November 2022

★★★★★ 1/5

Trustpilot

We were not expecting a police check!

I wish that there was an option to give zero stars. We are in the process of renting a property and the agency has unfortunately handed over the process of initial checks to the Rightmove and the process cannot have been more difficult. With moving a job and house, we have got enough on our plates and they have made it worse. This is the first time we have experienced such level of scrutiny of our employment references almost infringing on our privacy. The process has become so prolonged that it is delaying sorting out the schools for our kids. We have never faced this issue in the past and having experienced it for the first time, we will actively avoid having to deal with Rightmove again. With everything going on due to relocation and job move, one does not want so many hurdles in sorting out the house. Even DBS is far more straightforward.Having read the other reviews, it all makes sense now. Their referencing process has been an issue. However, we did not know that we would be dealing with them rather than the actual agency.

Safia · 9 November 2022

★★★★★ 1/5

Trustpilot

no ability to remove auction properties…

no ability to remove auction properties or park homes, also no ability to exclude keywords! it seems zoopla is much better with the filtering but credit where credit is due the map function is much better than zoopla's and also the ability to hide a property is nice but sadly I will have to use zoopla for now as the the properties on auction are cluttering my search and I'm wasting alot of time there :(

Ali · 27 March 2023

★★★★★ 1/5

Trustpilot

Been using the site for years as it has…

Been using the site for years as it has market position. However just noticed there is no report button for incorrect/opportunistic listings. Properties listed as Freehold but the description says Leasehold. Park Homes always listed as detached houses to try to get them more views. Land showing up in searches for houses. Commercial properties turning up as houses. Companies for sale. The list goes on and you have to really sift through a lot of rubbish to see the type of property you are actually looking for.

I.A · 8 November 2022

★★★★★ 1/5

Trustpilot

What a joke this Rightmove is

What a joke this Rightmove is. So many of the rental properties I enquire about are either no longer available or the agents just don't bother to get back to you. It's little wonder Estate Agents have such a poor reputation.

Roy · 13 August 2021

★★★★★ 5/5

Trustpilot

Great Service

I Dealt with both David Lough and Emily Kinnear at the company and found them to be fantastic. Emily was especially helpful with information. Great service, would definitely recommend. I also dealt with Adam Wilson who was a great help and very friendly.

JamesPinkney · 24 February 2021

★★★★★ 1/5

Trustpilot

Terrible and inefficient

Terrible and inefficient. Partner has been self employed for a year out of Uni, while I am looking to go from part time to full time in my job coming out of Uni. Van Mildert have made it an absolute ordeal trying to sort all the referencing. A complete lack of ownership of our situation has led to us going round in circles, and the wait times on the phone are horrendous. Our situation is a tricky and unique one, but could have been dealt with easily enough if this company wasn't such a useless and unhelpful entity.

Joel · 15 July 2019

★★★★★ 1/5

Trustpilot

Useless company

Useless company! Almost lost the flat what I wanted to rent because of them! They waited 8 days to let me know they still need something form my employer! 8 days!!!! I just had a miss call from them, tried to call them back, after 10 minutes waiting to talk to somebody I gave up. I sent them an email with my reference number and a question why did they call me etc. nobody been bother to reply back. 4 days before I had to move in a new flat still waiting for the contract to be signed just got an e-mail from Van Mildert they need more info from me! Well! That was a bad joke and the perfect experience for a company who had no idea what they are doing and how!!! Can't count how many e-mail/phone call I had have during that 3 days because they had no clue of anything!!! Thank you again for that 3 nightmares day!!!

Veronika · 24 June 2019

★★★★★ 5/5

Trustpilot

Efficient and quick to respond

Efficient and quick to respond. Helpful & professional

Wainwrights · 29 January 2026

★★★★★ 5/5

Trustpilot

Dealt with an extremely helpful woman…

Dealt with an extremely helpful woman called Laura McKimmie in the insurance Department. I explained the problem and she was extremely helpful, polite, and professional. All in good timely manner. All sorted and completed within 40 minutes. Thank you Laura. Much appreciated.

Giles · 5 May 2021

★★★★★ 1/5

Trustpilot

Disgusting

Giving them a 1* star review because of their corrupt little sub-company 'HomeViews'.

Jamie · 16 December 2025

★★★★★ 5/5

Trustpilot

Megan was incredibly helpful

Megan was incredibly helpful, attentive and polite. We were busy with the move so it wasn’t always a perfect time to talk, she called back at the time we agreed and we got everything sorted in a 10 minute call.

Customer · 14 September 2021