Trusted Agent profile · Ramsden Heath
★★★★★
1,651 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,651 reviews on two platforms, including 2 Google reviews rated 3.0.
Tell us what you need and we'll put you in touch. John Hills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ramsden Heath.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
4/5
TrustpilotJemma dealt with my query within 24…
Jemma dealt with my query within 24 hours
Hi Jennifer, Thanks for taking the time to leave a review. It's great to hear we were able to help with your query. I have made sure Jemma has seen this so she knows her work is appreciated. Please don't hesitate to get in touch again if there's ever anything we can help with. Many thanks, Rightmove
5/5
TrustpilotThanks Rahima Pannah
Thanks Rahima Pannah; very helpful.
Hi Phil, Thank you for taking the time to leave a review.We’re happy to hear about your positive experience with Rahima and Rightmove.If you need further feedback or assistance, please email us at customersupport@rightmove.co.uk. ThanksRightmove
5/5
TrustpilotOnly took a few hours - wow!
Just had my referencing done with Van Mildert and it only took a few hours! Wow. Hannah was great, such a lovely friendly voice on the phone. Just what you need in a pandemic and customer focussed role. An asset to the team I’m sure. Thanks Hannah!
Hi Stacy,Thank you so much for taking the time to leave such a positive review about your experience with our referencing team - in particular Hannah! You're absolutely right, she is definitely an asset to the team :)We've passed on your comments to Hannah and her team leader and all hope you get moved and settled into your new home safe and well!Kind regards,Vicki
5/5
TrustpilotWas helped by Emily what great customer…
Was helped by Emily what great customer service, really appreciated and the first person to successfully pursuade me to get any insurance so well done 👏
Hello Jessica, Thank you for taking the time to leave us a 5-Star review, and it is great to hear of your positive experience. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
1/5
TrustpilotRefusal to correct inaccurate data
Rightmove have merged the sold price details of the ground and first floor flat into one property. We own the first floor flat and I've written to Rightmove twice to ask them to correct this but they say they get the information from the deeds registry. I have made sure the deeds registry info is correct but Rightmove have still not corrected this. This is adversely impacting our ability to sell the property and I can't believe there isn't a manual way to correct this. It also makes me doubt how I can trust their information overall.
Afternoon Leanne, Thank you for your review. We're sorry to hear of the experience you had with Rightmove.We can of course help to resolve the display of your property information on the sold price section of our website. I can see that you have dropped us an email and I have raised this over to our Data Quality Specialist team to look at as a priority for you. If you have any further feedback or questions, you can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.ukThanks, Rightmove
1/5
TrustpilotCreating an account
I would advise against creating an account on Rightmove, especially if you are looking to implement an alert to be notified about properties within a set search criteria. The fact is that they don't notify you about everything! I was told by customer support that to expect to be notified about every property is "a common misconception"! It's just another data grab by an online company. Don't fall for it! It's far more reliable to do manual searches.
Morning Charlie, Thank you for your review. We're sorry to hear of the experience, we'd like to take a look into your alerts and see if we can see what is happening. Please can you email us on talk-to-us@rightmove.co.uk an our Customer Techincal team will be able to take a look at this for you. Thanks, Rightmove.
3/5
TrustpilotWrongly charged
After 4 years of living in the property our deposit was not returned fully. We were charged £60 for two canvases that were still there when we moved out. I have recorded a video of the condition when we moved out and shown the canvases were there. Crazy. Landlord and property agencies will always make money from people.
Hi Daniella, Thank you for leaving your review and we're sorry to hear of your experience.Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.Please send us an email with further information to talk-to-us@rightmove.co.uk and we'll be happy to look into this further.Many thanks, Rightmove
5/5
TrustpilotTechnical problem now solved
The technical problem I was having with the site has been solved. There was a glitch with my email and their tech' team fixed it within a few days.
Good morning Andrew, thank you very much for leaving this great review. We're so pleased you were able to get the problem resolved. Many thanks, Rightmove.
1/5
TrustpilotUntrustworthy and unethical behaviour do not buy landlord insurance from these guys !!
This company sells landlord protection insurance. These incompetent and irresponsible company chased me day and night hard sell to provide landlord protection insurance.. sent me a list of criteria which I have met 100% but now these cowboys have gone into silent mode!! Not be trusted!! I even wrote an email for thier CEO and have not had a resolution!!
Good afternoon,Thank you for taking the time to leave us a review, and for bringing this to our attention.I can see that our Landlord & Tenant Services have been in contact with you and have now responded to you via email.If you have any further questions or concerns, please do get back in touch with us by responding directly to that email or at talk-to-us@rightmove.co.uk. Many thanks, Rightmove
5/5
Trustpilotit's all about the experience!
When you have to embark on these enforced checks you never know how they will turn out. i must say this was a pleasant experience. Hannah was there all the way, kept me unto date as to where the process was all the time. Thank you
Hello there,Thank you for taking the time to leave such a lovely review about your experience with Van Mildert and with Hannah!Kind regards,Vicki
1/5
TrustpilotRightmove has been brilliant in the…
Rightmove has been brilliant in the past; but for the last five days when I've accessed the website, I can't change any of the options i.e.: prices, no. bedrooms etc. and it only shows five or six properties!I don't have any problems with other websites , so what is the problem?
Hello Susan,Thank you taking the time to leave us a review.We are sorry to hear that you have been experiencing problems when trying to access Rightmove. We would really like to look into this for you. So that we can look into this for you, please can you email us at talk-to-us@rightmove.co.uk and advise us of the device you are using and the browser that you are on.We look forward to hearing from you.Many thanks, Rightmove
5/5
TrustpilotInsurance and Broadband
I spoke to Donna today about setting up my insurance and broadband for my new flat, she was a massive help and made the process very straight forward. Thank you for the help.
Good Morning, Thank you for taking your time to review us. I will pass on your appreciation to Donna, many thanks, Rightmove
1/5
Trustpilotbuttons don't work
buttons don't work. I can't request details.
5/5
TrustpilotGreat customer service
I emailed in requesting help to add a rental guarantee policy to a landlords account as the usual online system wasn't working. Laura Mckimmie responded with in minutes to my request and couldn't have been more helpful. Amazing customer service, thanks so much Laura.
Hello Katrina, Thank you for your glowing review for our colleague Laura. We completely agree that Laura is a great part of our team and always goes above and beyond for everyone. We will make sure she gets to hear your feedback.Best WishesBeth
5/5
TrustpilotGreat experience
Great customer experience, all went without a hitch, Emma and Natalie were outstanding.Only thing which would be beneficial to have is some sort of CRM, which would highlight which step on the referencing process you're currently at, upload documents, etc.
Hi Edward, thank you for taking the time to leave us such a wonderful review. It's so nice to hear you've had a great experience with Emma and Natalie. We'll make sure they receive your feedback and CRM suggestion. Many thanks, Rightmove
1/5
TrustpilotI contacted Rightmove to request the…
I contacted Rightmove to request the removal of historic property images and marketing material for a home that is now a private residence. While other portals (including Zoopla) removed the same data without issue, Rightmove insisted on copies of personal ID to proceed.
5/5
TrustpilotJade was great
Jade was greatShe really supported me to get all the information that was required and get my reference sorted.It was done so fast which has meant we are able to move on Friday .Great work Jade and Rightmove. Thanks
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
5/5
TrustpilotAll the staff were good
All the staff, actually, they each responded quickly and cheerfully, especially Tonicha. It was a great help in the difficult time that is, organising a move!
Good morning Karen,Thank you for your message and providing feedback on your recent experience.I have passed this feedback over to Tonicha and if there was anything else I can assist with, or you have any other feedback, please let me know.Many thanks,Rightmove
5/5
TrustpilotI had a question about sold prices…
I had a question about sold prices photos not being available, it was fixed quickly.
Hi Mrs Harris, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove. If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
5/5
TrustpilotMany thanks to Emily
Many thanks to Emily, who helped guide me through the in and outs of insuring my new flat and its contents. Very helpful and informative experience and I would recommend Van Mildert to friends and family for their insurance needs as well as using myself again.
Thank you for your review, Mr Kelleher! We are so pleased you have had a positive experience with Van Mildert and have passed your kind words on to Emily!If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!
1/5
TrustpilotI DO NOT RECOMMEND
I DO NOT RECOMMEND! 0 RESPONSE! 0 COMMUNICATION OF ANY KIND!
Hi Marek, Thanks for leaving a review. I am sorry to hear that our communication has not met your expectations. If you would like to discuss this with us, we can be reached at talk-to-us@rightmove.co.uk or by calling 01908 712 300. Many thanks, Rightmove.
1/5
TrustpilotI emailed Rightmove pointing out that…
I emailed Rightmove pointing out that the date displayed on their properties being advertised of how long a property has been on the market, is to a degree detrimental to the seller! If for whatever reason a property is not selling ie it could be a problem or simply bad luck, then it does nothing for the seller in high lighting/displaying that a property has been for sale for a long time. Imo it gives a green light for a potential buyer to try and knock the price down further than they might have done, my suggestion is to remove it as the seller should be their first consideration. In fairness Rightmove have replied and indicate that they will look at this - we shall see!
Hi John, Thank you for taking the time to send us a review.Your feedback has been shared and our development teams will take this into considerationThanks, Rightmove.
1/5
TrustpilotWhat on earth has happened to…
What on earth has happened to rightmove? It is as if it has gone back in time to the late 90's. Scrolling down for photos? Seriously? There is a huge footer bar which takes up 1/8 of the screen. The floor plan scaling doesn't work properly.
Good Afternoon Peter, Thank you for your review about our recent update. We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Your feedback has been passed on to our specialist Development Team to take into consideration.If there's anything else we can do to help in the future you can get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks, Rightmove.
5/5
TrustpilotExcellent customer service
I emailed Rightmove asking them to remove some information and the very next day they had done it. Great service - thank you to Ciera Nolen for emailing me to explain what they had done to help! Excellent communication.
Hello, thank you for taking the time to leave us such a wonderful review. It's so nice to hear you've had a great experience through Ciera. We'll make sure they receive your feedback! Many thanks, Rightmove
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Tell us what you need and we'll put you in touch. John Hills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ramsden Heath.
