Every review we hold for the Queensferry office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe have purchased a property from…
We have purchased a property from Lovells in Wymondham. There is a big water leakage below the sink in kitchen. I had to call emergency number on Saturday and today is Monday no one has visited the property to resolve this issue.
Rashida · 8 April 2024
Agent replied · 11 June 2024
Dear Rashida,We're very sorry to hear that you have experienced a leak under your sink over this weekend. On receiving the referral from our emergency contact number, we understand that our customer care team have been in touch and contractors have attended your property to fix the leak today.If you do experience any further issues, please don't hesitate to let a member of our customer care team know.The Lovell Team
★★★★★ 1/5
TrustpilotThis company are cowboys
This company did work next door. Fitted a new roof. They basically crossed the partywall of my building ripped open the flashing on outside since then we have had major leaks. When we asked them what's going on they sent a inspector with. With no safety shoes who basically said it was our problem. The crossed the partywall. Which tress passed into our property. Ridge tiles removed not put right. Would if they ask for permission to work on your partywall I would say no as after the work has been done they'll leave your roof leaking and looking like crap. Then blame you for signing
Fa · 20 September 2024
Agent replied · 22 October 2024
Please can you let us know the location of your property on the following email address complaints@lovell.co.uk, so that we may look into the matter regarding the roof works for you. We have requested further information through TrustPilot, but to date you have not responded. Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotExcellent Service
Had Rob and Jordan today to do some remedial work on the bathroom. Lovely guys, easy to talk to and both eager to help and go above and beyond. Very happy with their service but also, the girls in the office are lovely too. Really friendly, helpful and very quick to respond to my queries or concerns. All round, Lovell Homes has hit a win with its customer care team as I literally haven’t had one bad experience with these guys. Well done!
Sarah · 17 September 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Rob & Jordan.We are so pleased to read all of your comments on the service which you received from our whole customer care team and the quality of work carried out. We have passed your comments on directly to our customer care team in the region, who we know will be really happy to read them. Thank you again Sarah, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotClaire was extremely pleasant and…
Claire was extremely pleasant and knowledgeable, the entire reservation process was made very easy by her. The site is very attractive and the design layout of the houses very well thought out. We feel very safe and secure that Lovell Homes will provide us with a beautiful home for our family and that with their support, our home purchase will be a smooth one. Thank you.
Jade · 28 February 2022
Agent replied · 11 June 2024
Thank you for your review. We are pleased that you are enjoying your buying process and look forward to handing over your keys to your new Lovell Home.
★★★★★ 5/5
TrustpilotJordan/decorator at Bowlers Green
Jordan was very friendly and talked us through everything he was doing. His job was excellent and he was very meticulous with his work. Would be happy to see him return if anything else needed doing
Urszula · 8 July 2024
Agent replied · 24 August 2024
Thank you Urszula for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Bowlers Green in Hopton on Sea, by Jordan. We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Urszula, we hope that you will be very happy in your new Lovell home. The Lovell Team
★★★★★ 5/5
TrustpilotCustomer service /open weekend
We recently visited your open weekend in Holt. We were given exclusive access to both the show houses and one in the course of construction. We had met Dulcie a few weeks previously when we arrived at the site just before closing; she had just finished dealing with a very difficult individual.On both occasions she was both welcoming and helpful providing very concise information and details in a very professional manner.She is a great asset to Lovell Homes.We look forward to further discussions as our moving plans take shape. Richard &Liz ( Suffolk)
Richard · 8 September 2024
Agent replied · 22 October 2024
Thank you Richard and Liz for leaving a lovely 5* review of your experience with Lovell Homes at Park View in Holt. It's wonderful to read your comments about Dulcie, and we have passed them on directly to her, we know she will be very happy to read them.Thank you again Richard and Liz, we look forward to helping you with your moving plans!The Lovell Team.
★★★★★ 5/5
TrustpilotJo Bend was excellent in making my…
Jo Bend was excellent in making my choice of house very straightforward. She has a great personality and is very knowledgeable. She spent a lot of time with me and explained everything I needed to know. Looking forward to seeing Jo again and shortly moving into my new Lovell home
Linda · 1 September 2023
Agent replied · 11 June 2024
Thank you Linda for leaving a 5* review of your experience in reserving a new home at William's Park in Wymondham. We've passed your comments directly on to Jo in the marketing suite, and we know that she will be thrilled to read them!Thank you again Linda, and we look forward to continuing on your Lovell home journey with you. The Lovell Team
★★★★★ 5/5
TrustpilotBuying a Lovell home
We have recently purchased a new Lovell home, and the whole experience was easy. This was in part due to the help and kindness of jaqueline mcphee the Lovell representative. She was down to earth, informative and easy to deal with. Always at the end of an email with prompt responses to any queries we had.
Karen · 2 May 2026
★★★★★ 1/5
Trustpilotcan't wait to sell
the property itself, the design choices we made we love, the layout is good and the kitchen is probably the best thing about the property because that is where positives end. The hand over on completion was embarrassing and really ruined an exciting time for us. On moving in we quickly noticed how badly sound proofed they are. We have made several complaints to customer service about the poor sound proofing from other neighbours. the way the customer service handle things are poor. we are in the current situation of hating our property. we cant wait to sell. I wish Lovell understood the seriousness of the problem we have instead of giving the 'get on with it' approach. we are taking things through NHBC. but, our aim, to get out of here as fast as we can. this being said, id avoid Lovell because once they got that deposit monies, you're just a plot number
TRP · 26 August 2024
Agent replied · 22 October 2024
Dear Customer We are sorry to hear that your experience has fallen short of your own and Lovell expectations. Could you please private message marketing@lovell.co.uk and share which development you have purchased a property on please.All of our designs should meet the requirements of the Building Regulations and therefore meet the requirements of acoustic performance. Once we have received the details we will engage with the local business unit responsible for the development and escalate your concern to the appropriate level so that we can investigate further. We would also like to discuss further the handover you experienced and can include this within the same escalation process.Regards,Lovell Homes
★★★★★ 4/5
TrustpilotI recently purchased a two bedroom…
I recently purchased a two bedroom property on a Lovell estate and am very happy. Our two sales reps Matt and Jo at Williams Park were great. Really lovely genuine people and helping us through the process as this was our first ever house purchase.
Lydia · 16 December 2023
Agent replied · 11 June 2024
Thank you for leaving us a lovely 4* review Lydia. We are thrilled to hear that you are happy with your new home and have passed your comments on directly to Jo and Matt at William's Park in Wymondham. I know that they will be really happy to read them. Thanks again Lydia, and congratulations on buying your first home!The Lovell Team
★★★★★ 4/5
TrustpilotSuperb service from site staff
Superb service from site staff in respect of viewing, reservation, taking us through all the details etc. Special mention here to Piers whose knowledge and professional approach were extremely helpful. We award him 5 stars +.In respect of Lovell Homes themselves we cannot fault the layout of the site with ample space between the properties, which is unusual in this day and age. The only comment we would make is in regard to the show homes, which seem to be designed with upgraded items e.g. kitchen cabinets, worktops, sinks etc that all incur additional costs especially as they want 50% paid up front before exchange of contract, which they will not refund if anything happens and the sale falls through. Not credible Lovell Homes. Your homes, like other developers should also be sold with all flooring put down as part of the sales price as you cannot reasonably expect your potential purchasers to outlay thousands of pounds up front that they might lose; who can afford to do that?
Mary · 20 August 2024
Agent replied · 24 August 2024
Thank you very much for your 4-star review. We will pass your positive comments directly onto Piers in our sales team who will be thrilled. We value and note your feedback regarding our Inspirations process. Our showhomes will always try to inspire purchasers with a variety of interior options and upgrades where possible.As this development has 3 showhomes, we feel we have catered for all budgets showing a range of standard options and upgrades available. Should a customer wish to purchase from our Inspirations range it is standard Lovell policy to pay 50% upfront and 50% on completion. If for any reason the sale does not proceed, we will refund any fees paid up-front within our cooling off period and we will always review on a case-by-case basis to refund after this date if the items haven’t been ordered or fitted prior to cancellation. Whilst we note your comment regarding flooring, at Lovell, we are very proud of our high-quality standard specification which is included within the purchase price and we offer a range of flooring options to suit various budgets. We look forward to welcoming you into your brand-new Lovell Home. Kind regards, Lovell homes.
★★★★★ 4/5
TrustpilotI thanks to Sandy from customer care…
I thanks to Sandy from customer care ! I had quite few problems in my house and she help me out and resolved it !
Mohammed · 5 December 2024
Agent replied · 24 August 2024
Dear Mohammed, thank you for taking the time to leave such a positive review of our team. I'll make sure they see it also. Have a wonderful day and if you need anything further you know where to find us. Many thanks, Lovell Midlands
★★★★★ 5/5
TrustpilotGood customer service and took time to…
Good customer service and took time to explain all steps
Kayode-awe · 3 August 2026
Agent replied · 24 September 2026
Thank you for leaving a lovely 5* review of your experience with Simone at Hamilton Wharf.
It's wonderful to read your positive comments, and we have passed your feedback on directly to Simone, and we know she will be thrilled to read your kind words.
Thank you again for taking the time to share your experience.
The Lovell Team.
★★★★★ 5/5
TrustpilotVery Helpful and Supportive
We have been interested in the All Saints Green development and Amanda has been excellent throughout the process giving us help and support to get to the point of choosing our preferred house and plot. This professionalism gives us confidence in Lovell as a Company and is reassuring as we move through this big time in our lives!
Paul · 24 November 2022
Agent replied · 11 June 2024
Thank you for your wonderful review Paul.We will pass on your comments directly to Amanda, and look forward to continuing on your Lovell Home journey with you.The Lovell Team
★★★★★ 5/5
TrustpilotBella at Northgate
My family and I dealt with Bella at Northgate , Morpeth. She was very helpful and knowledgeable.
Adey · 10 February 2026
★★★★★ 5/5
TrustpilotRob - Customer Service Engineer
Rob came round to make good some wall repairs for us. This is the second time that Rob has done some repair work to our home. He works in a very tidy manner and cleans up after himself. Rob has exceptional customer service and is extremely knowledgeable about the work that he does. If I ever need anything else done to our home it will be Rob that I’d request to do it. Thank you for taking pride and care in the work that you do Rob ⭐️⭐️⭐️⭐️⭐️
Emma · 14 August 2024
Agent replied · 24 August 2024
Thank you Emma for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Rob.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Rob and to our customer care team in the region, who we know will be really happy to read them. Thank you again Emma, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotVery professional communication and…
Very professional communication and great service.
Dipanjan · 28 August 2026
Agent replied · 24 September 2026
Thank you very much for your 5 star review. We are so happy to hear that our communication and service met your expectations. We wish you all the best in your brand-new Lovell home.
★★★★★ 5/5
TrustpilotMatt and Jo at Williams Park have been great
Matt and Jo at Williams Park have been great and so helpful throughout the purchase of buying our first home. They both explained the process clearly, made time for our questions and were supportive and cared throughout. Thank you so much Matt and Jo.
Rebecca · 23 December 2023
Agent replied · 11 June 2024
Thank you Rebecca for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again Rebecca, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 5/5
TrustpilotDid a great job on fixing a creaky…
Did a great job on fixing a creaky bedroom floor. The guys used their skill and experience to sort a problem which had turned out to be quite a big job. Neat and tidy and great finished result, looks like new. Many thanks to Maris, Rob and the decorator Jordan, all a pleasure to have around.
John · 13 December 2024
★★★★★ 5/5
TrustpilotNot had any dealings with Lovell before…
Not had any dealings with Lovell before but really impressed so far. There hasn't been any of their employees who haven't gone that extra mile. Really impressed with the extras that you can add to make it your own. They seem very organised and notable how much information they give you upfront so no surprises. Come across as open and informative. Mainly we have been dealing with Dulcie who we rate very highly. She has been so helpful and patient in helping us making the property our own.
Enya · 5 August 2024
Agent replied · 24 August 2024
Thank you Enya for leaving a lovely 5* review of your experience with Lovell Homes at Park View in Holt. It's wonderful to read your comments about Dulcie, and we have passed them on directly to her, we know she will be very happy to read them.Thank you again Enya, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotJacqueline at Central Square
We had such a positive experience with Jacqueline at Central Square that we felt it was important to share. From our very first enquiry about reserving a property, she was incredibly helpful, welcoming, and informative. When we returned the following week to proceed with our reservation, her support remained just as consistent and reassuring.
Nicola · 30 April 2026
★★★★★ 5/5
TrustpilotGreat service from Andrew
Great service from Andrew the home maintenance man after waiting 9+ months waiting for our extractor fan to be connected and numerous visits from other Orbit homes and Lovell contractors and managers taking photos and making promises which never materialised then along came Andrew took one look at the problem went to screwfix got the parts and connected it all up in under 90 mins total he is a credit to Lovells.
Mrs · 28 November 2024
Agent replied · 24 December 2024
Thank you Rosemary for taking the time to leave such a lovely 5* review for the service which you have received from Andrew in our customer care team in East Anglia, and the work which was carried out on your home by him. We are sorry that previous to Andrews visit, you didn't feel you had received the same level of customer service.We are so pleased to read all of your comments on the service which you received from Andrew and the quality of work carried out & we have passed your comments on directly to Andrew and to our customer care team in the region, who we know will be really happy to read them. Thank you again Rosemary.The Lovell Team
★★★★★ 5/5
TrustpilotFantastic service well built house, been moved in for months now
We are absolutely thrilled with our new home at Oakwood Edge, built by Lovell. The build quality is fantastic, especially compared to our previous home with Taylor Wimpy. The layout is much more generous, giving us plenty of space to live comfortably. Our garden is massive, and the kids absolutely love it.The service we received when moving in was exceptional. Any minor issues we've had have been fixed almost immediately. We seriously can’t recommend this builder enough. The views and walks around here are lovely, and you'd be doing yourself an injustice if you judged the area based on the bottom of Mayfield. At the top, it's a completely different world, quiet, serene countryside right on your doorstep. The views are well worth a short walk to see. If you're considering a new home, Lovell at Oakwood Edge Mayfield should be at the top of your list as the development isn’t too big, it’s got the potential to be a fantastic self contained community if everyone who moves in makes an effort.
Andrew · 21 July 2024
Agent replied · 24 December 2024
Thank you for your 5 Star Review - we will be sure to pass your kind comments onto the Oakwood Edge Sales and Site Team!We wish you every happiness in your new home.Thank you again,Lovell Homes.
★★★★★ 1/5
TrustpilotDon’t buy from Lovell
We have been in our Lovell home around 8 months now and we have had endless issues and snags which haven’t been fully resolved, the majority of which is purely down to shoddy workmanship and carelessness.The customer service following completion are absolutely shocking and continually fob you off with excuses to delay completing work, which will likely never be completed. Before you complete they all promise how good the aftercare is and that no issues is too big or small and everything will be addressed promptly. Don’t believe it!They even tried to blackmail me into giving a positive NHBC review when work needed completing I was told it would be done when I have given the positive review. Shocking.Lovell admitted fault around 4 months ago to a flooding garden as a land drain pipe had been damaged during the building process by the careless people they have working for them. Nothing has been sorted regarding the serious issue which floods the foundations of the house when we get any rain.I cannot stress enough that people need to stay away from this shambles of a housing developer.
Stuart · 21 July 2024
Agent replied · 11 June 2024
Hello, we are sorry to hear about the wait you have experienced. I understand your sales executive has been in contact with an update. We value your feedback and will investigate how this process could have been streamlined. Many Thanks Lovell Homes Team
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