Lovell Queensferry reviews

★★★★★ 5/5

Trustpilot

Great service from Andrew

Great service from Andrew the home maintenance man after waiting 9+ months waiting for our extractor fan to be connected and numerous visits from other Orbit homes and Lovell contractors and managers taking photos and making promises which never materialised then along came Andrew took one look at the problem went to screwfix got the parts and connected it all up in under 90 mins total he is a credit to Lovells.

Mrs · 28 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service well built house, been moved in for months now

We are absolutely thrilled with our new home at Oakwood Edge, built by Lovell. The build quality is fantastic, especially compared to our previous home with Taylor Wimpy. The layout is much more generous, giving us plenty of space to live comfortably. Our garden is massive, and the kids absolutely love it.The service we received when moving in was exceptional. Any minor issues we've had have been fixed almost immediately. We seriously can’t recommend this builder enough. The views and walks around here are lovely, and you'd be doing yourself an injustice if you judged the area based on the bottom of Mayfield. At the top, it's a completely different world, quiet, serene countryside right on your doorstep. The views are well worth a short walk to see. If you're considering a new home, Lovell at Oakwood Edge Mayfield should be at the top of your list as the development isn’t too big, it’s got the potential to be a fantastic self contained community if everyone who moves in makes an effort.

Andrew · 21 July 2024

★★★★★ 1/5

Trustpilot

Don’t buy from Lovell

We have been in our Lovell home around 8 months now and we have had endless issues and snags which haven’t been fully resolved, the majority of which is purely down to shoddy workmanship and carelessness.The customer service following completion are absolutely shocking and continually fob you off with excuses to delay completing work, which will likely never be completed. Before you complete they all promise how good the aftercare is and that no issues is too big or small and everything will be addressed promptly. Don’t believe it!They even tried to blackmail me into giving a positive NHBC review when work needed completing I was told it would be done when I have given the positive review. Shocking.Lovell admitted fault around 4 months ago to a flooding garden as a land drain pipe had been damaged during the building process by the careless people they have working for them. Nothing has been sorted regarding the serious issue which floods the foundations of the house when we get any rain.I cannot stress enough that people need to stay away from this shambles of a housing developer.

Stuart · 21 July 2024

★★★★★ 5/5

Trustpilot

We are I the process of buying a new…

We are I the process of buying a new Lovell home. The sales executive supporting us is Luke King. The experience thus far has been a real pleasure. Luke is professional and personable.We are very pleased with Luke's support and the house itself is beautiful.

Mr · 28 October 2023

★★★★★ 5/5

Trustpilot

So far so good..

Me and my wife are purchasing a property in Locke Gardens - Glan Llyn and from the moment we stepped foot into the Lovell show home we were welcomed warmly by Laura and Kathryn. From our very first question up to what feels like our millionth question they have both been unbelievable. They really are saleswomen who actually care. They have been extremely helpful through a multitude of problems (Nothing to do with the new homes group!) somehow even made picking a kitchen fun!😂. Seriously cannot praise them both enough, they really are a credit to their company and we cannot wait to move into our new home.

Ryan · 17 July 2024

★★★★★ 1/5

Trustpilot

They really are S***s

They really are S***s. I would strongly advise you NOT to buy a Lovell home. They are full of how they will do this and the other to help but when it comes down to it they dont care. Problem with the drains. Tough. Bad smell from the drains in the house. I was told I am not cleaning the shower and sink properly. Also you need to leave the shower door open and the bathroom window and the fan on. Problem with flooding in the garden - no chance you have had garden work done so not our problem even though it is due to cutting corners on the build. A large part of the site have problems with the drains - We must all need lessons in cleaning. A large part of the site have problems with the gardens flooding - tough. A most dishonest builders promising allsorts to rectify problems and then sticking 2 fingers up at you when you ask. KEEP AWAY FROM LovellAfter posting this Lovel asked for contact details so they could get in touch. Nothing about 3 weeks now how long does it take to pick up the phone.We have a problem in the cul de sac and customer service will not discuss it they are being really stand offish. So thought I try someone who could help resolve the issue and sent an email to the Managing Director of the North West, waited surely he would be able to discuss the issue and make a decision or give me someone to talk to who could. Ah, no. So wrote another email to him same again weeks now and nothing no contact at all. Why am I surprised. They are sweetness and light until you have done your NHBC questionaire and then stuff you. I have not changed my opinion they really are S***s

Judith · 15 July 2024

★★★★★ 3/5

Trustpilot

Got a flat that was okay- with some issues

Got a flat that was okay. The development has small roads. A few months settling the fire alarm would trip by its self. There was a leak in my ensuite. The ground floor had damp which is still being fixed as we speak. Transition to the management company was poor. There will be some issues if you get a lovell home. however they are livable.

Innocent · 24 September 2021

★★★★★ 5/5

Trustpilot

First time buying

I have been looking for my first home and from my initial appointment with Luke King i only have positive things to say. Luke was very informative and made for a great initial experience!

Sam · 4 June 2024

★★★★★ 5/5

Trustpilot

If you see the home you like go for it lovely development

Sales adviser David was very good on keeping me posted on progress, I was very happy with the outcome of securing the plot I wanted, I’m now looking forward to doing my choices and then finally moving into my new home, the whole experience so far has been very straightforward.

Gina · 5 June 2023

★★★★★ 5/5

Trustpilot

Simone has been very welcoming

Simone has been very welcoming, helpful and customer centric From the first call I made to make enquiry till now.She took us on a very smooth and easy journey. The 2 other ladies too were really very nice and friendly.

Temitayo · 5 February 2024

★★★★★ 5/5

Trustpilot

Lovells have been great throughout the…

Lovells have been great throughout the purchase and since we moved in. Initially Mandy helped us no end, especially with getting the conveyancers everything they needed. Since we have moved in Matt had been brilliant, double checking we are OK. We have only had one problem when the hot water had a blip, but one phone call and Lovells had organised for a engineer to be round within a couple of hours and everything was sorted within a couple of hours. We couldn't be happier and are so glad we have moved here.

Nat · 28 June 2024

★★★★★ 5/5

Trustpilot

My experience with Lovell Homes

My experience was excellent with Lovell's right from the start. The sales executive Dulcie Bayley was helpful throughout and kept in regular contact with me, updating me on progress. I love my new home and would highly recommend Lovell Homes

Edward · 21 January 2024

★★★★★ 5/5

Trustpilot

Fantastic service - Jordan and Rob

Fantastic service from Jordan and Rob on the Crown Meadow Estate at St Faiths. After having a leak upstairs which resulted in part of the living room ceiling being cut out they did a fantastic job replacing and repainting. Looks as good as new. Kept us fully informed of what they were doing and very respectful to the property. Fantastic service by both them and Lovells in helping us to resolve the problem.

· 17 October 2024

★★★★★ 5/5

Trustpilot

Me and my wife have recently purchased…

Me and my wife have recently purchased a property with Lovells in Rugeley. The experience has been absolutely brilliant, the support from Chloe from start to finish we couldn’t complain. Couldn’t recommend enough!

Sean · 10 September 2026

★★★★★ 1/5

Trustpilot

Make sure you get your new home inspected

The customer service at Lovell East is severely lacking. When I bought my home, I was told during the home demonstration that Lovell will come to fix the inevitable cracking that would occur in the home, but they will only do it once and so I was recommended to wait two years. Two years later I requested and was denied as I was two months out of warranty. I escalated this to the Customer Service Manager Martin Gibson who ignored my correspondence. In a more serious matter, recently part of the dry verge of my roof blew off (the siding against the roof) which has left my roof exposed. Upon inspection, it's clear that none of the corners of the dry verge were ever bolted into place, meaning the rest could blow off at any moment. Despite this being a fault caused by Lovell Homes they have refused to send anyone to investigate or make the problem right. This time I CC'd Martin Gibson who again had nothing to say. Customer service apparently escalated this to the Operations Manager a week ago and I'm yet to hear back. Colour me surprised.Please learn from my experience and hire someone to do a proper inspection of your house when you buy it as even if a problem occurs at the fault of Lovell they will not rectify any problems which only become apparent after the two-year warranty expires.

JC · 20 June 2023

★★★★★ 5/5

Trustpilot

Rob and Jordan did an excellent job!

Rob and Jordan did an excellent job! We had an issue with the paint job in our kitchen when we moved in and they’ve corrected it perfectly! They kept me updated throughout the entirety of the job, and did a fantastic finish. They helped me put everything back on the side, and cleaned and tidied up after themselves, leaving the house as they found it (with a lovely paint job). Thanks much to Rob and Jordan!Witchford

Georgia · 20 August 2024

★★★★★ 5/5

Trustpilot

Jordan might just be Lovells saving grace.

Jordan might just be Lovells saving grace at there. Crown Meadow site in Norfolk. With our en-suit causing us to have a hall water feature that took Lovells months to sort and a non useable en-suit which finally was put right followed only 4 days later by the bathroom then leaking into the kitchen dinner I’d had about enough of shoddy new build workmanship. 18 months in and very unhappy with Lovells. With the after sales customer service sometimes moving slower than a glacier and trying to ‘bodge’ fix the job. Followed by emails saying these things happen!! I had a water stained hall and dinner ceiling. In come Jordan the decorator fixer. It’s good to see a trades person who takes absolute pride in what they do and goes beyond to not only fix the problem but a few little issues he spotted. Fully explained in laypersons terms as well. A true credit to his profession and I will not have anyone else come to fix any painting issues should they arise than him. Professional and courteous.

Colin · 10 June 2024

★★★★★ 5/5

Trustpilot

What an absolute pleasure it's been to deal with Lovell Homes

Dealing with Jo Bend at Lovell (Williams Park) has been an absolute pleasure! Jo has been flexible, accommodating and knowledgeable throughout the journey of purchasing our new home from Lovell. We feel that Lovell homes are quality homes and the quality of the internal fixtures and fittings are second to none. We are so excited to complete on our new home and move in.Thanks to Lovell and Jo for making this experience such a pleasure. I would highly recommend Lovell Homes and Jo Bend to everyone.

Iain · 9 June 2024

★★★★★ 5/5

Trustpilot

Professional and helpful service

There was no pressure for us to move quickly it was taken in stages and I have ended up with the perfect house that gives me everything I wanted. The sales team were highly professional and accommodating and did everything. Thank you to Tanya & Mel

Catherine · 31 July 2023

★★★★★ 4/5

Trustpilot

Very good service

We found the sales executive ery friendly, informative, efficient and very pleasant to talk to We were shown around the property where we were made to feel very much at home. Everything was explained to our satisfaction. We have been in frequent contact with Sharon who we dealt with and she has been very helpful.

Sandra · 13 October 2022

★★★★★ 5/5

Trustpilot

A happy experience…

Matt and Joanne at Williams Park have been fantastic in helping myself and my family in the process of reserving our Lovell home. Always happy, helpful and accommodating, we have been well looked after throughout. Thank you Matt and Joanne!

Customer · 22 December 2023

★★★★★ 5/5

Trustpilot

Matt and Mandy

Matt and Mandy! Absolutely amazing! Buying a house is known to be the most stressful time of your life but these guys have just made it such an enjoyable and stress free time . We came to Stradbroke to see a lovely village and a beautiful new build site, which is all true but Matt and Mandy really made the magic come alive. They made us feel like the main character in our own story. They ensured that, every step of the way, we were choosing what we wanted and what was going to be best for us. We left, within one week, knowing we couldn’t walk away from our dream home. We can now live happily ever after thanks to them. 100% would recommend. Mandy lives in the village so we really got to know the story behind our new home. Matt held our hand each step of the way, ensuring a smooth transition from house to home. We couldn’t be more grateful. And hope that Matt and Mandy get that massive pay rise they deserve! Xx Emi & Ross

Emipopable · 29 May 2024

★★★★★ 1/5

Trustpilot

Save yourself the stress

Save yourself the stress, do NOT purchase flooring through Lovell when buying your home.

George · 28 May 2026

★★★★★ 1/5

Trustpilot

**KINGS REACH DEVELOPMENT SNAITH**

**KINGS REACH DEVELOPMENT SNAITH**I just want to express how much of a poor service we have received from the Kings Reach development in snaith.We originally were choosing between them and the new bellway development, we got the typical we are great at customer service and better than bellway chatter, to then receiving the worst possible service I've ever experienced.We negotiated a deal and reserved plot 2, an osbourne. They wanted us to complete by the end of June, which we initially tried to meet, but due to mortgage exit fees we weren't able to complete until the 1st July (one day later). This had to be passed onto head office, id like to add this was emailed through to the advisor on the 9th of April, we didn't even receive a response until the 15th of April to say this had to be passed on. To this day we never even received a decision or call or email on this completion day despite chasing.The real issue came about when our mortgage company sent a Surveyor to the property, this was down valued by them by £36,000 (definitely not a small amount). As Lovell offered no assistance after this, we went through a second mortgage company and another surveyor, this was again down valued by the same amount. After speaking to the advisor to explain our concerns, and that we obviously weren't able to get a mortgage for a property being down valued by that amount, it again gets passed to head office. We were asked if they could do it for the lower amount or would we need that plus the deposit contribution they were offering. We said that plus the deposit contribution as this is what the original deal was. We then received a call from the sales advisor nearly a week later to say that they were not willing to do anything at all to the property price despite this being down valued twice by such a huge amount.No remorse, no sorry we couldn't help, just that we were getting flooring with the house and this is an added extra (quite frankly I was sick of hearing her say this, it was grade 1 flooring, let me tell you it wasn't good quality) and they had no issues with a previous property sold over 6 months ago so they wont be doing anything at all to assist. Well let me tell you, there is certainly an issue. At this point I requested a cancellation of the reservation and my deposit to be paid back, which again 'would have to be reviewed'.I then sent an email to confirm what we had just discussed and asked for the deposit back, as I wasn't confident this was just going to be sorted. It was agreed by a manager this would be refunded, asif this was even debatable after all the stress they had put us through and the time they have taken from us.We were moving back to the area for support with childcare after recently having our first baby, the stress this has caused us a young family has been absolutely horrific. We now have to frantically review other properties to avoid any issues with the sale of our current house and have incurred solicitors fees for a house we arent even moving into due to their lack of care. I wish we never went to this development.Good luck to Lovell trying to now sell 3 osbourne properties that are extremely overvalued. I've noticed these have now been taken off their site, probably another managers review going on about it.So alls I can stress is, stay away from this development, and definitely be wary if you are considering purchasing an osbourne from this site, as they have been overpriced and the service given has been nothing but an utter shambles. I hope your team respectfully learn some customer service skills in the near future.

Kally · 27 May 2024