Lovell Queensferry reviews

★★★★★ 1/5

Trustpilot

Utterly disappointing

Following an initially good moving in experience we have been continuously let down by the severe lack of customer care support in the initial 6 months in our home to the almost non existence of any support now! Three months without ensuite whilst leaks are fixed to outstanding snagging (hitting 300 mark now for our issues!) and various leaks/damp remain outstanding with Lovell denying responsibility for what an independent report has described as a catalogue of errors, which was first raised back in October and still battling now for resolution now whilst mould and damp takes over our home - which not only is completely unacceptable but carries various health risks for me and my family. Umpteen calls/emails/visits by various different contractors who do little or nothing to fix the repairs and have to come out multiple times. Overall not what I expect from a home we have spent a lot of money on. Unfortunately, we had to raise a formal complaint yesterday on this matter (our second, the first being the shower fiasco in ensuite) so let’s hope resolution agreed within 30 days or contact will need to be through NHBC to get the mould and damp issues rectified as a priority. I woke up today 18th to water from the third ensuite unit coming through living room ceiling even although no showers this morning as guess what - yes the ongoing shower issue remains unresolved and can’t actually have a shower! Second shower control unit also burst in loft. Place feels completely unsafe. Area manager apparently too busy to attend as see what we’re having to live in until 8th feb! Absolute joke. Various formal complaints will be raised today for all issues as no one seems to care!! You call emergency out of hours number to be told to wait and phone customer care at 9 - what is the point in having an emergency number !!! Absolute farce ! Patience has well and truly ran out now!! 13th March and not much moved on - customer care dept have a severe lack of customer care…!

GINANNE · 13 March 2024

★★★★★ 5/5

Trustpilot

Good communication

Good communication, helpful staff in spinners quarter, especially Jade she help me a lot to overcome the language barriers with the site manager, makes everything good, even though some problems can’t be fixed she will give me a lot of advice.

F · 10 August 2023

★★★★★ 5/5

Trustpilot

Joanne and Ellie were great

Joanne and Ellie were great. They explained everything well, were very helpful and put us at ease. Many thanks. We look forward to moving in.

Christopher · 15 July 2024

★★★★★ 5/5

Trustpilot

Very helpful sales office staff

Very helpful sales office staff who proactively got back in touch with me about a property I had fallen in love with but missed out on, as it got reserved by another buyer... the other purchase subsequently fell through and the sales staff got back in touch, kept me updated and ensured I had first refusal on the property before anyone else. Thanks to them I have now been able to reserve the property for myself and my daughter... we couldn't be happier and can't wait to move in!

R · 4 March 2024

★★★★★ 5/5

Trustpilot

Very helpful and easy to deal with

Claire at Wild Walk has been absolutely amazing and really helpful every step of the way. She really went above and beyond to give us guidance as first time buyers and has been very patient with us. Claire and Lovells have made the whole process easy and straight forward.

Conor · 20 November 2022

★★★★★ 1/5

Trustpilot

Great until they get your money

Great until they get your money. Our experience with Lovell has been horrendous. We moved into our home 4 months ago and were assured our pre move in snags were completed, we got the keys and nothing was done. Getting snags done has been like pulling teeth and even when they start them someone always has to finish them off but never comes back. We’ve now had a leak in our bathroom wall for 2 months - twice the customer services team have “just missed” the comments from the workers who have come to see the leak and we’re now told we have to wait another month before anyone can come to fix the leak - 3 months with no use of our main bathroom! Their only response “nothing we can do”.Save yourself the heartache and choose another developer!

Kristen · 27 February 2024

★★★★★ 5/5

Trustpilot

Debbie at Hopton made the buying…

Debbie at Hopton made the buying process an absolute pleasure. She went above and beyond, a credit to your company.

Paul · 14 September 2024

★★★★★ 5/5

Trustpilot

Throughout the whole process of viewing…

Throughout the whole process of viewing site originally, our repeated visits and trip to other site to see show house we were particularly interested in, culminating in reserving a property, we found the sales team very helpful.The sales team in Hamilton were particularly friendly and answered all our queries.

Alasdair · 29 October 2024

★★★★★ 1/5

Trustpilot

Gone from "10/10 Would recommend" to 1 star...

Such a shame, things started off so well. We bought our home on Tennyson Fields back in June 2021 and it was a great experience. On-site early-life support was good and problems got fixed. We did have a leaking shower for a year, but these things happen and it eventually got fixed. Fast forward 2.5 years of customer care and I am just about defeated. Having tried so hard to be patient and understanding I have ran out of patience. Maybe I don't shout loud enough, but still having outstanding snags at this point is unforgivable. The lack of updates/response is really poor. I am constantly chasing for updates. I get the feeling the poor build quality (easily 30+ snags per house) has left Lovell customer care underwater. The team mean well, I can tell, but I just feel they are overwhelmed and understaffed.Not only has this put me off buying a new build with Lovell, but it has put me off buying a new build all together.In short, expect to be on your own when it comes to aftercare as it is non-existent.If this was anything but a house, I would want my money back. Luckily for Lovell, you buy the product before you see it and you're just stuck with what you get.

Nathan · 4 February 2024

★★★★★ 1/5

Trustpilot

£5k floor repair in 2.5 years due to poor workmanship

A company that builds cheap houses without the technical understanding to fit these cheap materials. We have had numerous problems with the site. However, be warned your floors will be fitted incorrectly. On the Lough site, all homes have been fitted with a sub floor that is not properly treated, we are now spending £5k refitting the whole downstairs LVT due to poor workmanship. As we are just out of the 2 year warranty they are wiping their hands clean of it. Sorry for not realizing that I had to rip up the LVT and check the sub floor of the property in those two years. If you live on the Louth site or are thinking of buying on the new phase, don't. In a couple of years, your floors will start to lift and you will be paying for them. Looking at the same sub floors exposed in the current builds on the new phase, they match the condition of ours. The company is unwilling to put its hands up and admit a bad job. In short, don't buy their cheaply made houses by inexperienced workers.

Ross · 31 January 2024

★★★★★ 5/5

Trustpilot

Early stages of house buying but so far very good

So far, my experience with Lovell has been excellent!

Anthony · 28 May 2026

★★★★★ 5/5

Trustpilot

Dulcie Bailey is highly personable and…

Dulcie Bailey is highly personable and efficient. She has been excellent to work with and huge asset to Lovell Homes.

Neil · 9 September 2024

★★★★★ 5/5

Trustpilot

Great service and product.

New house purchased July 2019. Lovell site Glassford, South Lanarkshire.Excellent service from start to finish. Rosann is fantastic, nothing too much trouble. House is well built. Only a handful of snagging issues which have been attended to without question. Everyone has gone above and beyond to ensure we have been well looked after even a year on.

Donna · 12 August 2021

★★★★★ 5/5

Trustpilot

Jane was absolutely amazing in helping…

Jane was absolutely amazing in helping us buy our first home. She kept us updated throughout the whole process and answered any of our questions quickly via phone and email.

Amardeep · 9 March 2024

★★★★★ 2/5

Trustpilot

Nice flat, very poorly build

I bought a flat from Lovell in 2019. Since then it's been a catalogue of errors where they cut corners, did things wrong or badly, and generally slacked off. The flat hasn't fallen down and it's a nice flat but the balcony doors shatter randomly, the radiators were installed backwards, the lift doesn't work very often, the heating network was installed wrong, the fire doors have already failed their test, the secure bike store can be opened with a screwdriver (which burglars do about once every other month). The list of errors goes on. Luckily Lovell are really easy to get hold of and always rectify the issues they left behind... (this last bit is a total lie. They've removed themselves so far away from the development that contacting them is impossible)

James · 16 January 2024

★★★★★ 5/5

Trustpilot

Wild Walk

Claire & Sofia really went above & beyond on explaining everything about the house we were proposing to buy. They definitely have excellent product knowledge of both the estate & localityWould definitely recommend Wild Walk & the two sales executives in the showhomeTrish & Paul

Trish · 23 January 2023

★★★★★ 5/5

Trustpilot

First Time Buyers

David and the team at Wildwalk have been friendly and informative, guiding us through the purchase of our first house - and having now been for our home demo, we are very impressed and we can’t wait to move in!

Lottie · 9 June 2023

★★★★★ 5/5

Trustpilot

Maris came and checked fascia staining…

Maris came and checked fascia staining , then cleaned off! Very helpful! Thanks

Ian · 16 April 2026

★★★★★ 2/5

Trustpilot

Check before you buy , you could be sorry .

There is a problem with privacy in the gardens of some properties and unfortunately Lovell are not interested once you have paid for the house . So beware and check carefully , don't buy a house that has open ground behind or to the side , you could end up with a huge problem as I have

Margaret · 13 May 2024

★★★★★ 4/5

Trustpilot

Shawbrook Site Reservation

Amanda has been very welcoming and attentive during our purchase, arranging for us to view a comparable property so we could resolve some queries we had. So far so good all is going smoothly, though there is still some way to go.

Peter · 28 March 2023

★★★★★ 1/5

Trustpilot

Avoid Lovell, total cowboys

Why are people still buying from these lying fools when there are so many bad reviews? I've witnessed my daughters frustration with them for 2 years and now I see their actions affect her health, I'm speaking out. They are all promises and sweetness and light till they have your money then they couldn't give half a damn. Latest example in a long line of feck ups at their below standard house is the front door. Every home needs a well fitted front door that keeps the weather out right? Not if it's a Lovell house apparently. Joiner comes out, deems the door not fit for purpose, a couple of hours later a message arrives. Our joiner finds your door fit for purpose. So the joiner is a liar or these charlatans are. I know who I believe. They simply don't know how to provide decent after sales care. This industry needs more robust regulation. Till it comes please consider another builder. Unless you have many front door problems you're dealing with today you'll know the address so get it sorted. I'll repeat this on every site I find until there is proper resolution. Life is hard enough for everyone at the moment, stop adding to the stress Lovell.

Isobelle · 16 August 2022

★★★★★ 5/5

Trustpilot

Briarswood

The buying process has been very smooth so far, Mandy has been helpful and professional, answering all questions and queries.

Ann · 5 August 2024

★★★★★ 5/5

Trustpilot

Great customer service!

Lovell Homes site managers and staff on phase 1 of Priors Hall Corby, Northants have been great since moving in. Bought a house through Riverside homes with Lovell being the builders, on handover a snag list was done and reported to the site. They have made every effort to make sure the snags have been rectified as quickly as possible and that I’m happy with the result. Very approachable and helpful site/managers. Still have a few snags but they are working hard to get them all fixed! Thanks Lovell!

Jacqueline · 14 December 2023

★★★★★ 5/5

Trustpilot

Thank you to Lovell Homes at Williams…

Thank you to Lovell Homes at Williams Park... particularly Ellie and Jo for amazing service... looking forward to my new home in Sept...

Phillip · 10 June 2024