Trusted Agent profile · Queensferry
★★★★★
896 reviews across 2 platforms
Builyeon Road, Queensferry, EH30 9SW
Lovell's office in Queensferry, at Builyeon Road, is rated 4.2 out of 5 across 896 reviews on two platforms, including 3 Google reviews rated 5.0.
Every review we hold for the Queensferry office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Great experience, Jane and Angie was very helpful..Many thanks 😊
Hi Farah, many thanks for taking the time to give such a positive review about Angie and Jane from Lockside. We're very lucky to have such an experienced team at this development. If you need anything further you know where we are! Have a great day. Many thanks, Lovell Midlands Marketing.
5/5
TrustpilotLocke Gardens
Laura and Kathryn have been both professional and extremely helpful with the buying process! Kathryn taking the time to go through all the building plans and making sure we understood. Laura and Kathryn have kept us up to date throughout and even sent us a video with a progression of the house which was really nice of them!
Thank you very much for your 5 star review Chris. We have passed your positive feedback on to Kathryn and Laura who will be thrilled to read them. We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotI would like to give 5 star service to…Eileen
I would like to give 5 star service to our sales representative Eileen at Redwing Square development. She was always helpful, always reassured us with every step, always kept us up to date with each step and always made us feel welcome. No matter how many times we came back to look at the house she always handed us the key , trusted us, was honest every step with us.So far this is a review only for Eileen, I will get back with a new review for the actual development , the house, how quick the issues will be sorted, we love the house so far!Regards,Nadia, Irina and Michael
Hello Nadia, Irina & Michael,Thank you for such a lovely review for Eileen, we are glad she was able to help you through the process of buying your new home! We will ensure to pass on your comments to the Eileen and the team.Kindest RegardsLovell Homes
5/5
TrustpilotVery easy and straightforward purchasing process
I can only comment on the purchasing process at this point because we haven't moved into our Lovell home yet.We found buying a Lovell home very straightforward. The Lovell sales staff were extremely helpful and guided us through the process well. The sales staff listened well and were considerate to our questions. All our questions were followed up. Although we had to make lots of decisions fairly quickly regarding the fitting out, because of the build stage the house was at, we never felt pressured into making those decisions.We met the site manager and we were shown around the site and the shell of our new home. The manager was helpful, answered all our questions and gave us all the time we needed.Well done.
Hello, Thank you for taking the time to leave your 5* review. We have passed your comments to the team and they are delighted. Many Thanks Lovell homes Team
5/5
TrustpilotReally good service from Les at Hatfield
Thank you for your 5 star review which we will share with Les and we look forward to welcoming you to your new Lovell home very soon.
5/5
TrustpilotExcellent start to purchasing a new home
Bella who was in the site office could not have been more helpful.She allowed us to have a good look around the show house and explained everything about the property we were interested in including the situation of the property and what was included and the upgrades available
1/5
TrustpilotPoor
I moved into a brand new Lovell property less than 3 months ago and have had many problems.
Dear Lee, We are sorry to hear about the problems you have been experiencing with your new home. We understand that your Air Source Heat Pump issue has now been resolved and is working as it should be. With regards to the issue with your extractor fan, we are aware that our electricians have visited and confirmed that it has been installed correctly, and as you are aware we have now asked our plumbing contractor to check the connection to the tile vent. The contractor will contact you directly to make an appointment to attend your home, but they are hoping to attend before the end of this week. Often these issues are caused by condensation in the ducting, due to the fans being turned off. The condensation then runs down the ducting onto the ceiling causing a damp patch. The fans are designed to run continuously which then removes any moisture in the room, or ducting, and prevents it causing an issue on the ceiling, so it is important to ensure the fan is left on to run continuously in the background. If your problem persists or you would like to discuss further, please do not hesitate to contact us again. The Lovell Team
5/5
TrustpilotThe customer care service by Emily is…
The customer care service by Emily is first class. We were very pleased with her.
Hi Chuks, Thank you for your 5 star review, we are delighted you have had a first class service from Emily - we will be sure to pass your kind comments on! Thank you again, Lovell Homes
5/5
TrustpilotJordan from kings Lynn
Thank you Amy for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan. We have passed your comments on directly to Jordan, who we know will be really happy to read them, and to our customer care team in the region for review. Thank you again Amy.
5/5
TrustpilotWe had a really good experience
We had a really good experience viewing homes that we are now buying. Joanne was extremely professional and helpful and made sure we clearly understood all the paperwork. Beautiful homes and excellent staff. Sue Bayly & Helen Bayly.
Thank you Sue & Helen for leaving us a 5* review. We have passed your feedback onto Jo and we look forward to continuing your Lovell Homes journey with you both.The Lovell Team
5/5
TrustpilotHome buying
Home buyingJill and Ann were most helpful in every way no matter how many times I wanted to view the bungalow they were there, with many cups of tea.I would recommend Lovells a hundred percent for your guidance to buying your new home
4/5
TrustpilotOlivia is very thorough
Olivia is very thorough, professional and easily approachable. She is eager and quick to assist with any queries or concerns raised. If she does not have the information to hand she will happily find this out and get back to you as soon as possible.
We are so pleased to hear that your experience has brought value to you, we will pass on your comments on to Olivia. Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotCaroline and the team have been amazing…
Caroline and the team have been amazing throughout our journey so far! Caroline is so nice and accommodating and has been very honest and thorough with every step of the way. She has kept in touch regularly and communicated every update! Couldn’t be happier! Thank you ❤️
Thank you so much for your review, we're glad to hear you've had a great experience with ourselves so far. We'll make sure to pass your kind comments onto Caroline.Thank you again, Lovell Homes.
5/5
TrustpilotLovell Homes at The Leeway Hull
Lovell Homes at The Leeway Hull, met with Sales Exec Luke King and Assistant Site Manager Dave Sweeney for a Pre Plaster view of our new home yesterday. What a wonderful surprise this was, We thought it would be chaos on the site, but even with no plaster the house felt like a home. The rooms were spacious and I could see the place had been cleaned out for our visit. We were made to feel special,confident, happy and positive, Luke took our photo with a sold sign on the House which added to the excitement. Another great experience from our first class team. Big thanks for your support.
Hi Susan, Thank you for your lovely review, we're so glad you've had a great experience with ourselves so far. I will make sure to pass your kind comments onto Luke & Dave! We look forward to welcoming you into your new home! Thank you again,Lovell Homes.
4/5
TrustpilotWe really love our Lovell Home …
We really love our Lovell Home having moved in at the end of May. There have not been any real catastophes or nightmares to report, but there have of course been some snagging issues to resolve - which is only to be expected. All the staff, (both on site and also remotely) have been very good and have done their best to resolve any issues as quickly as possible. Unfortunately there seems to be a bit of a "disconnect" between the on site staff, and Customer Services - which does not help when trying to find out who best to speak to. However, patience is the key, and despite some frustration, Customer Services and Site managers have been very approachable and friendly in trying to get things sorted, which indeed they have.All in all, very pleased with our new home and the way things have gone and been handled.
Thank you for leaving us a review and your feedback Janice. We are really pleased to hear that you are happy in your new Lovell Home.We have passed your comments onto the team, who will all be really pleased to read them.The Lovell Team
5/5
TrustpilotBest customer service you could ask for
Jo and Matt at Wymondham are the loveliest people. They couldn't do enough for me. I visited the show house for the property I was purchasing numerous times and they didn't mind at all. They went out of their way so I could get a viewing of my property.It was close to my birthday when I came to pick my inspirations and they got me a card, cakes and balloon, which I found so thoughtful. Honestly the best customer service you could ask for.
Thank you Kirsty for your wonderful 5* review of William's Park at Wymondham. We hope that you had a wonderful birthday & are very happy in your new home.We have passed your comments on directly to Jo & Matt at William's Park and they will be thrilled to read them.The Lovell Team
5/5
TrustpilotWilliam’s Park, Wymondham
We have been in our new home now on Williams Park, Wymondham for three months now and can’t praise Lovell enough. Matt and Jo in the sales office have been amazing from start to finish. They’ve been consistently friendly and helpful. They have always gone above and beyond to keep us informed at every stage of the house build, given us really helpful advice throughout and have always been there to answer any questions we have had. Also since moving in, their customer care has continued to be outstanding. Jo has always been on hand to give really helpful advice and tips and Matt has come round regularly to have a quick chat and check in and ensure that everything is ok. Together, they have really looked after us throughout the whole process. Also, Dan the assistant site manager has been brilliant. He has gone above and beyond to ensure that any snags and problems are looked into and dealt with and chased up as a matter of priority and regularly checks in to ensure that these things are being done and being done to our satisfaction. We feel really fortunate to have such a lovely new home whilst having had such brilliant and friendly service from all the staff onsite at Lovell.
Thank you so very much for your 5* review, and for sharing your new home buying experience with Lovell Homes. We're so thrilled to hear how happy you are in your lovely new home.We have passed your comments on directly to Jo & Matt, Dan, and the customer care team who will certainly be really pleased to read them.The Lovell Team
5/5
TrustpilotVery happy first time buyers
We first enquired about the Saddlers Grange estate back in March/April time of 2022, we were looked after by Jade who was amazing from start to finish throughout the whole process. Whenever we had any questions, the contact was consistent and Jade helped us to understand everything every step of the way. We had trouble with our solicitors towards the end of the process near contract exchange and Lovell intervened to help. They went above and beyond to get the issues resolved ready for completion on time and without their help, we would have been delayed further. We have just completed and handed over a month ago now and we couldn’t fault Lovell or anyone we have dealt with along the way. Site manager Alex, his team who have helped finish off correcting the snagging list and Honor who helped us towards the end with the exchange. Lovell customer service and their aftercare has been excellent, we would recommended them to anyone and everyone. Very happy customers!
Hi Anna, Thank you for your lovely review! I will make sure to pass your kind comments onto our Saddlers Grange team.Thank you again, Lovell Homes
5/5
TrustpilotVery informative regarding the sale of…
Very informative regarding the sale of my house. Everything was explained well . This was my first time buying a house so I very anxious and apprehensive to what was going to happen .
Thank you for your 5* review Audrey. We have passed your comments on directly to Jo & Matt at William's Park in Wymondham and look forward to continuing on your new Lovell Home journey with you. The Lovell Team
5/5
TrustpilotJordan has been fantastic
Jordan has been fantastic! On time, got the work done with no issues. Very professional! True asset to Lovell Homes.
Thank you Kailum for leaving a lovely 5* review of your experience with Jordan from the customer care team at Bowlers Green in Hopton on Sea.It's wonderful to read your comments and we have passed them on directly to Jordan, who we know will be very happy to read them.Thank you again Kailum!The Lovell Team.
5/5
TrustpilotMatt made buying our new home a pleasure
Matt made buying our new home a pleasure,We are relocating from south yorkshire So having Matt working with our daughter .who is local made the all process seamless.
Thank you Charles for leaving a 5* review of your experience buying a new home at William's Park in Wymondham. We're thrilled to hear that Matt has made buying your new home a pleasure, and hope that everything goes well with your relocation.We have passed your comments on to Matt at William's Park, who we know will be really pleased to read them.Thank you again Charles and we look forward to continuing on your new Lovell Home journey with you. The Lovell Team
1/5
TrustpilotPoor customer service
Poor customer service. Complete lack of support. Extremely slow to respond if at all. Poor workmanship by contractors, very little responsibility taken for same. Snagging list expected with a new home but didn’t expect to need a complete new kitchen due to poor workmanship. Still waiting for news on same. Painting of poor quality, plasterwork even worse. No pride whatsoever taken in handling over a new home for which we paid £500k plus. We cleaned most ourselves. Outright lies told by sales rep. Overall a shocking experience. From someone who’s bought a batter home in the past.
Hi David, Thank you for leaving a review and we are sorry to hear about your experience with your new home. Please feel assured we have passed this onto the relevant teams to look into further. Kind Regards, Lovell Homes.
1/5
TrustpilotOk I bought through Lovell just u see 4…
Ok I bought through Lovell just under 4 years ago in Weston keepers gate, buyers beware we have not only had roofs sorted, insulation not fitted, and now when I email customer service after some advise they don’t even bother emailing you back.Rude, money grabbing clowns who have no ideal on how to build fit for purpose houses. Try other builders before buying with these
Thank you for your review. We are sorry to read this and that you continue to be unhappy due to outstanding issues. Please can you provide us with further contact details so we can respond to your complaint accordingly? We look forward to hearing from you. You can email directly on marketing.wales@lovell.co.uk. Kind regards, Lovell Homes.
5/5
TrustpilotJade and Caroline were very helpful
Jade and Caroline were very helpful. They help us solve lots of problem for purchasing the house. We really appreciate their services and recommend. Thanks for all of them.
Thank you for your lovely comments. I have passed these on to the team and they are delighted. Many Thanks The Lovell Homes Team
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