Lovell Queensferry reviews

★★★★★ 5/5

Trustpilot

Amazing

Our sales point of contact Mr Les Miles who works for Ashtons has in depth knowledge of each and every aspect of the new build homes by Lovell. Lovells have been responding to each and every small question or any concerns we had quite speedily. It is great for a first time buyer when the developer upfront shares each and every minutest details

CompleteSavings · 1 July 2024

★★★★★ 5/5

Trustpilot

Excellent experience.

Excellent experience.All instructions are clear and precise and the Sales Team, particularly Angie, are excellent. It's a pleasure to work with Lovells in what is an extremely stressful time

Sara · 8 September 2023

★★★★★ 5/5

Trustpilot

I love my new home

I love my new home, it’s perfect and I really like the development, it honestly feels like a whole other town/place, Christine from the sales team is an absolute gem, and helped make the whole process smoother and did her best to ensure I could complete and move in within 4 weeks.I did get a snagging survey done and there were a few minor issues as expected, all totally fixable and Lovell are more than happy to resolve any issues. if you’re on the fence I highly recommend!

R · 19 June 2023

★★★★★ 5/5

Trustpilot

I can’t speak highly enough of both…

I can’t speak highly enough of both Matt and Jo, from the start of my journey when I walked into there sales office to finally picking up my keys to my new home , there care and attention has been best in class, they left no stone unturned and helped me beyond my expectations, Even after moving into my home, nothing is a problem and will help without any questions Fantastic people, fantastic professionals,

Sean · 20 November 2023

★★★★★ 4/5

Trustpilot

On the whole the snagging issues are…

On the whole the snagging issues are being dealt with fairly quickly. However, there's one or two major issues that are really taking some time. Tom came today for the second time to rub down and paint the areas he had put right previously. A very hard worker, very professional and told me everything that had been done. Very pleasing work, Tom. Thank you.

Sue · 7 June 2024

★★★★★ 5/5

Trustpilot

Very friendly sales team

Very friendly sales team. Jeff was excellent at explaining things and subsequent questions were all answered swiftly making the buying process simple, easy and straightforward!Thanks Amanda for the video, very helpful!Thanks Jeff.

Deborah · 5 June 2023

★★★★★ 1/5

Trustpilot

Lovell avoid fixing snags.

Service was excellent up until the point of moving in. That's when it all went downhill. They are very slow to address snags and some snags are point blank ignored. Their contractor damaged my worktop within the first 2 weeks of me moving in and now 9 months later it has still not been fixed despite countless emails and phone calls to customer services. When I pointed out damaged tiles I was told they don't have them anymore (despite lovell advertising them in their showroom), and I suspect summer will be long gone before they finally fix my garden. I get the impression that they are only willing to fix cheap snags and try to avoid fixing the expensive ones. The site manager is a nice chap but he is clearly busy with completing houses, Lovell should have a separate system for addressing snags. No customer should have to constantly chase for snags to be fixed, it is awkward and frustrating. Worst builder we have ever experienced in terms of snags.

Charlotte · 5 June 2023

★★★★★ 5/5

Trustpilot

Property is just what I’m looking for…

Property is just what I’m looking for and your wonderful staff member Olivia has been so helpful and friendly , and has explained everything clearly and showing us plans of my future home 😊

Kay · 4 April 2023

★★★★★ 5/5

Trustpilot

It's great that Lovells still building bungalows!!

I would just like to state that we are delighted with our bungalow and it is great that Lovells are still continuing to build bungalows because as I found out when looking to buy a newly built bungalow very few house builders seem to be building them within a housing development. We have been here for over 5 months and we are delighted with the setup. Of course when moving into a newly built property you are going to find snags, but Lovells have a system in place where any issues are reported a 'case number' is raised and is usually dealt with within 2 or 3 weels unless awaiting parts delivery.If you are looking to buy a property or a bungalow then I would recommend you take a look at Lovells.

Keith · 30 May 2023

★★★★★ 5/5

Trustpilot

Very professional and helpful

Very professional and helpful. We are relocating from the South to Yorkshire to be near our daughter and it’s going to be a huge change but Caroline at The site office at Blossomfields has been very kind and has answered all our questions.

Jane · 29 March 2022

★★★★★ 5/5

Trustpilot

The Colliery house

Friendly staff in the sales office who were happy to answer our queries and questions. We were able to view the property on several occasions to make sure that this was the right house for us and also to measure up for existing and new furniture. Looked at the plans whilst in the property that gave greater relevance for the information. We feel confident that David will make our move as smooth as possible and his experience in selling houses is a fantastic help as we have not moved house for the last 20 years and things have changed!

Julie · 21 May 2023

★★★★★ 5/5

Trustpilot

I’ve had an excellent initial…

I’ve had an excellent initial experience. David Clissett was super informative about everything I needed to know.

Sonia · 5 May 2024

★★★★★ 1/5

Trustpilot

Lovell - not reputable, not responsible and not recommended!

Roof has been the source of 2 NHBC claims. Finally stripped off completely in March 2020 and properly replaced by a local builder, this time with the roofing felt extended across the top of the ridge to prevent water ingress (basic building standards?). The claim for my walls has run alongside the claim for the roof but has never been resolved because Lovell won't admit to poor design/construction/lack of coping stones on top of the walls to throw off water which has left them saturated and crumbling. Independent report I commissioned (cost £400) was in depth and cited poor building standards and design. Lovell refused to acknowledge until I took to social media. Then I got a phone call, then a visit, then an email to say they still wouldn't accept any responsibility with the parting shot asking me to 'refrain from any more targeted accusations on social media'. Nothing targeted, just a true reflection of my experience. Interestingly, in my research, I discovered that the Technical Building standards for the NHBC have been completely modified regarding the design of the walls in question and, in their own report, it cites that this is due to 'defects' and 'claims' and 'saturation' - all the things I've been saying all backed up by the independent report - yet Lovell refuse to put it right. A multi-million pound company who are happy to ask me to stop posting anything negative on social media but refuse to put right what is now a crumbling wall still not out of the NHBC 'guarantee'. I'm self-employed and if I delivered that kind of work/service, I'd have been out of work 15 years ago! Why aren't they?

Karen · 18 May 2021

★★★★★ 5/5

Trustpilot

Good customer service

Prashant · 24 April 2026

★★★★★ 1/5

Trustpilot

Another review as I’m still going round in circles.

Woodlark Chase - Another review as I’m still going round in circles with Lovell regarding our out of plumb wall. We have been lied to for over a year by the site team and manager that the wall was fine and “won’t go anywhere”. After a year of arguing we finally had someone come out to “asses” the wall and they agreed it was out and needed rectifying. Then silence for months. Other issues also reported including air vents covered by turf, rocks and rubble have still yet to be rectified. Speaking to customer care is like pulling teeth as they just talk around the issue, and nobody will tell me when our brickwork is going to be fixed. I have now involved my local councillors, MP, and contacted local newspapers as I am sick to death of how awful the customer care has been. We’ve now been asked for more photos? I hate to moan on public forums but we have no other options currently.I’d steer clear of the last available house on the development, or make sure it’s thoroughly inspected before buying.

Jordan · 3 May 2023

★★★★★ 5/5

Trustpilot

5 star experience

I have purchased several new build properties over many years. All the developers have been well known and most have provided excellent service. Lovell Homes are new to me but so far they (and in particular) Teresa have been superb and are providing me with an outstanding level of customer service.

Derek · 12 December 2024

★★★★★ 5/5

Trustpilot

Jordan decorator

Jordan the decorator Williams park….. more like hero can’t fault his workmanship and abilities. He’s such a friendly and polite guy, he made me feel so comfortable having him in my home. A true credit to Lovell. If I was to need any decoration work in the future i will be asking for Jordan again! Thanks

MD · 15 September 2024

★★★★★ 5/5

Trustpilot

New owner

Overall experience is excellent and I am happy with the on site customer service,especially Brian the site manager.He’s very helpful and I I commend him for that.

Michael · 22 August 2023

★★★★★ 3/5

Trustpilot

[Resolved] No respect the 14-day cooling off period!

At the beginning, when we were looking for an apartment, every thing was smooth and the staff were helpful. We ended reserving a flat with Lovell on 4th of Feb in 345 Park Place. During the cooling off period, we cancelled the reservation and requested the refund to be processed (which we have legal entitlement for according to the reservation terms and conditions) as we cancelled within the 14 days.It's been over a 45 days now with multiple back and forth. The company is very unresponsive and they keep saying that "they are looking into it".--UPDATE (moved the rating from 1 star to 3 stars)After writing the review, they did get in touch with and resolved the problem very quickly. I have received the refund. Thanks for the help in resolving this.

Yahia · 15 March 2023

★★★★★ 1/5

Trustpilot

Beware

My son moved in to this property it obviously hadn't been passed off and was not up to building regulations no hand rail on stairs , couldn’t have passed air test as 2” gap under back door , walls moved not been screwed down . The lads left on site and in the site office are trying there best to sweep up the mess left behind and are taking most of the flack some of it from me for which I apologise the aim of this review is to point out that those at the top are the problem. This sort of treatment wants bringing up in parliament the building companies are atrocious and getting away with murder and that all the true appalling reviews get pushed to the end look at all reviews before proceeding with this company .

Jill · 10 March 2023

★★★★★ 5/5

Trustpilot

Lloyd is very informative attentive

Lloyd is very informative attentive, lot of patience, very thorough with his job and also very knowledgeable and helpful. We are very happy with our experience with Lloyd.

Elpidio · 11 June 2023

★★★★★ 5/5

Trustpilot

Excellent service from patient staff

We recently purchased a house from Lovell with the help of sales executive Jade. With impressive patience and delligence, she answered our endless questions in detail despite her busy work. She showed great understanding of our concerns by sharing the experience from other buyers and how they dealt with their problems. On the day when we did our flooring selection, she even reminded us whether we would like to add a towel hanger in our bathroom, which was the item we inquired a few times when she walked us through the showrooms. It just slipped out of our minds during the selection and she was the only one that remembered it. Her passion at work and her genuine attitude towards customers were definitely two of the reasons why we made our final purchase.

Jess · 6 February 2023

★★★★★ 1/5

Trustpilot

The customer service couldn't be poorer…

The customer service couldn't be poorer if they tried. Where to even start with the issues. We where verbally promised at date of reservation and when we exchanged that there qoukd be on road parking available and if they had to do works we would have written warning. Lie. We have 2 cars and a work van which I don't think is unreasonable. Work van needs to remain near the home as partner does call outs through the nights and weekends. I'm also classed as disabled to note. 3 times now I have come home from work to find the pavement missing and road parking on the 3 closest streets also blocked. This is with 0 notice. They are incredibly belittling to young women. I was 21 when we bought this house and multiple lovell contractors have asked for my mum to sign since she's the owner. Nope it's mine. No one listens and only speaks to my partner. Again only contact him around coming to fix snags yet its my schedule they will be working around. On top if expecting us to be home 24/7 and they can come when ever. Many snags ans lies through this process. You'll only have a 20cm gradient in the garden however it's got more dips and bumps then tubbyland which is great for myself being disabled so cannot use the garden. Regularly ignored and responses taking weeks, customer service phone line are rude and unhelpful. We had a major water leak which left water coming out of our fuse box, they wanted to only send a sparky. No we needed a plumber and a sparky. Could go on and on and on but just don't buy a lovell home. Don't waste your time

Amelia · 3 February 2023

★★★★★ 1/5

Trustpilot

Be cautious when dealing with these…

Be cautious when dealing with these housing developers, they’re only interested in your money and show no regard for customer service or aftercare.I purchased a shared ownership property in August 2024 through Platform Housing, and as a first-time buyer, I admit I was naïve. However, the audacity of these developers is beyond belief. On initial inspection, everything seemed fine, but the real problems emerged after moving in:1.Drainage Issues: Every time the toilet is flushed, the pipes make an incredibly loud clanging noise. Despite having someone inspect it, I was told it’s a manufacturer issue with the toilets, so they refused to fix it.2.Poor Flooring: In the master bedroom, there’s a large square cutout in the floorboards, clearly a quick fix by the builders for some reason. This has resulted in creaky floorboards, which wasn’t noticeable during inspection but became apparent once the furniture was in place.3.Damaged Pavement: There are cracked and poorly repaired tiles and bricks on the pavement.4.Missing kitchen cupboards. The exact replica of my home is opposite and the neighbours kindly allowed me to check out their new home. It was then I realised that the cowboys forgot or consciously did not complete the kitchen installation. I chased and chased and they finally agreed to install these however they installed them incorrectly and do not align with the rest of the kitchen cupboards.5.Heating and Boiler Problems: While these have finally been fixed, it took months of chasing for anyone to take action.Since August, I’ve been trying to get these issues resolved, but nobody has taken responsibility. I’ve been passed from one person to another with no apology or acknowledgment of their failures. I am completely exhausted by this ongoing nightmare.If I could go back, I would avoid Lovell Homes at all costs. A friend of mine with a large social media following has kindly agreed to raise awareness about these substandard practices to warn others about their “cowboy” approach to building homes. I urge you to save your money and buy elsewhere.

Jamie · 14 December 2024