Every review we hold for the Queensferry office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDelay in repairs
Hyacinth and Craig at Lovell have been very supportive. In a way where they have made my moving in joyous. Unfortunately after moving in i have had sone issues with a leak from a radiator which Lovell plumbers have failed to fix even after so much emails and phone calls. Also the bathroom radiator had all of a sudden fallen off the wall. Appreciate they came out and made it safe however lovell refused to replace the radiator and blamed me for it. Iv been left with 3 cold radiators in in this very cold weather. After a great start, i am disappointed with lovell customer service and repair team.
Ms · 5 December 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment regarding your aftercare experience, please be assured that one of our team members will be in touch with you today.
★★★★★ 5/5
TrustpilotHyacinth from the junction in oldbury…
Hyacinth from the junction in oldbury has been fantastic. Such a lovely lady with such patience. I am currently still in the process of purchasing my house but all I can say is the service I have received to day has been incredible. Right from the reservation and everything in between I don’t have any doubt that by the time I legally complete she will deliver. Thank you hyacinth
Sandy · 11 July 2024
Agent replied · 24 August 2024
Good morning Sandy, what a wonderful way for us to start our Friday. Thank you for taking the time to write such a positive review about Hyacinth, we agree with everything you have said, she is an asset to the team and we're very lucky to have her experience at The Junction. I'll make sure she sees your review today. Have a great weekend, and if you need us you know where we are. Many thanks, Lovell Midlands.
★★★★★ 5/5
TrustpilotI have a fantastic experience
I have a fantastic experience. The sales lady- Tanya Phelps was very efficient, clear, helpful and supportive. She exceeded my expectations!
Mary · 7 July 2024
Agent replied · 24 August 2024
Thank you for your 5 star review Mary. I have passed your feedback onto Tanya who will be thrilled to read them. We are so pleased you are happy with the service from Tanya and we wish you all the best in your brand-new Lovell home.
★★★★★ 5/5
TrustpilotGreat service from Matt and Jo!
Matt and Jo at William's Park were great at keeping us informed on the progress of our house and since moving in have been helpful with any queries we've had. ☺️
Ellen · 16 December 2023
Agent replied · 11 June 2024
Thank you Ellen for leaving a 5* review of your experience purchasing a new home at William's Park in Wymondham.We have passed your comments on directly to Jo and Matt, who we know will be really happy to receive them.Thanks again Ellen and we hope that you have a lovely festive season in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotGreat Service
Had a visit from Tom to fix mastic in shower. Very pleasant young man who did the job quickly. I needed advice on another matter and he was very helpful and knowledgeable. I’ve contacted the person he advised and he has since contacted another who may be able to help me with what needs doing. Very pleased with the service. Well done Tom!
Sarah · 9 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotExpert and professional
A really smooth and professional experience with Lovell Homes. Ali in particular supported throughout the process with her expertise and ensured the entire process was seamless.
Mr · 15 December 2025
Agent replied · 25 December 2025
Mr Sayed, Thank you for your positive review and the lovely feedback about Ali which we will pass on. We look forward to welcoming you to your new home very soon. Regards Lovell Homes
★★★★★ 5/5
TrustpilotWhat a fabulous experience
What a fabulous experience from our initial enquiry to our reservation appointment Joanne and Ellie have been welcoming, efficient and have given us time and attention when making our big decision to move. Joanne gave us a clear and detailed explanation of the reservation paperwork and has been quick and efficient detailing our flooring choices, the wardrobe choice and ordering blinds. An excellent service from these lovely ladies.
Anita · 15 July 2024
Agent replied · 24 August 2024
Thank you Anita for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Joanne and Ellie, who we know will be very happy to read them.Thank you again Anita, we hope that you will be very happy with your new Lovell home! The Lovell Team.
★★★★★ 5/5
TrustpilotFirst time have used Lovell Company.
First time have used Lovell Company.Amanda was very friendly, very helpful also very knowledgeable,took her time and didn’t rush us.
Mr · 8 July 2024
Agent replied · 24 August 2024
Thank you Mr & Mrs Norman for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston.It's wonderful to read your comments about our team, and we have passed them on directly to Amanda, who we know will be very happy to read them. Thank you again Mr & Mrs Norman, we hope that you will be very happy in your new Lovell home! The Lovell Team.
★★★★★ 4/5
TrustpilotWildWalk, Telford
Claire of Wildwalk is pretty patient with us throughout the process. Unfortunately, the solicitor, Davisons Law, recommended by the developer is quite disorganized. A few buyers including myself have to chase the solicitor for missing documents in order to move things forward.
Rachel · 23 January 2023
Agent replied · 11 June 2024
Hi,Thank you for leaving us a review. Our sales team are always pleased to receive good feedback, as they aim to support your home buying journey.We are sorry to hear about your experience with Davisons Law, this will be passed onto the team members.Many Thanks,Lovell Homes Team
★★★★★ 5/5
TrustpilotAmazing experience!
Timely updates to property owners and good selections of developments for homeowners and investors. Fuss free and transparent home purchase process. Highly recommended!
Peggy · 5 January 2026
Agent replied · 25 January 2026
Thank you for such a great review Peggy, we look forward to welcoming you to the community at Southmere soon! Regards, Lovell and Peabody
★★★★★ 5/5
TrustpilotThank you to Tom!
Thank you to Tom from customer care for sorting the issues we had with our inside doors and kitchen drawer!
Ashley · 5 July 2024
Agent replied · 24 August 2024
Thank you Ashley for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Ashley, we hope that you are very happy in your new Lovell home. The Lovell Team
★★★★★ 5/5
TrustpilotMichelle at Glow Garren was a pleasure…
Michelle at Glow Garren was a pleasure to work with. Very knowledgable. Any question I had was answered swiftly. Many thanks
A · 17 June 2024
Agent replied · 24 August 2024
Thank you for your 5 Star Review - we will be sure to pass your kind comments onto Michelle!We look forward to welcoming you into your new home.Thank you for choosing a Lovell Home.The Lovell Homes Team.
★★★★★ 5/5
Trustpilot"WE MADE THE RIGHT CHOICE"
We are so pleased that we chose Lovell Homes. From the moment we first walked into the Sales Office, we were made to feel welcome. The quality of the construction of our bungalow is of the highest standard. Their aftercare is second to none and we would, therefore, have no hesitation in recommending them. We are grateful for all who have been involved, they should be proud of what they do!
Ronald · 8 May 2024
Agent replied · 11 June 2024
Thank you Ronald for leaving a lovely 5* review of your experience with Lovell Homes at Bowlers Green in Hopton on Sea.It's wonderful to read your comments about the entire Lovell team, from Debbie in the sales office through to the customer care team. We have passed them on directly to everybody involved in building your new home, and we know they will all be very happy to read them.Thank you again Ronald, it's fantastic to hear how happy you are in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotSHOCKING AFTERCARE !
SHOCKING AFTERCARE !Don’t buy a house from lovell I bought my house and have lived in it over a year and only a matter of days ago they have turned up (not for the first time May I add) and started digging up my front garden ! They have breached the terms in the contract they wrote that stated once I was in the house I would get “reasonable written notice if they need to come on to my property” you ring customer service and they are SHOCKING always about to “go into a meeting” cause they have nothing to say then never call you back ! Avoid if you can they try get all the reviews int eh early buying stage so they are high stars if you look at the reviews from people in houses they all low stars !
Zara · 30 October 2023
Agent replied · 11 June 2024
Hello Zara,We are sorry to hear about this issue, we have passed this on to our Customer Service team. Someone will be in touch today to discuss this further.Kindest RegardsLovell Homes
★★★★★ 1/5
TrustpilotShockingly bad after care to get items fixed that should have been right on day 1
Been in my house 18 months and from day one complained about the lawnNumerous representatives of the company came around saying it was a really poor job, needed major work and replacingOfficial complaint with the CEO an been let down again with no apology or update and another date they may turn up to sort it outNo concern for the level of stress or upset caused, no formal apology or replacement of lawn that I've not not been able to enjoy for 2 summersDisgusting customer service and lack of giving a damnNo way a 5 star builder
Mrs · 27 October 2023
Agent replied · 11 June 2024
Hello, I'm sorry to hear about your experience with your lawn. We take all feedback very seriously and I have looked into this matter with our customer service team and this has been referred on to your landlord. Many Thanks Lovell Homes Team
★★★★★ 5/5
TrustpilotAmazing attention, feedback and service
The amazing attention and feedback from Lisa with all of her emails and the very professional service from Tom has made my Lovell experience truly "LOVELLly".
Maria · 5 December 2025
Agent replied · 25 December 2025
We're happy to hear that the attention and professional service made your experience so positive. Thank you very much for sharing your feedback; we appreciate it!
★★★★★ 1/5
TrustpilotAbsolute crooks
Absolute crooks. Once you’re in your home, they couldn’t care less about you.The plumbers they used put our toilet in the wrong place! RIGHT next to sink so you can’t sit on the toilet without having your elbow in the sink! They refuse to move the toilet, saying technically it’s to spec, so I’ve asked for the drawings with dimensions so I can prove it to them, and they’re saying they can’t share that information with me!? Since when can a company not share the details of the product they’ve sold you! Workmanship throughout is appalling, and the sales team weren’t much good either. DO NOT buy from these crooks!
Alex · 12 October 2023
Agent replied · 11 June 2024
Hi Alex, Thank you for your review, we are sorry to hear you feel this way. I believe you have spoken with our customer care team and it was agreed we would move the sink in order to make the area more comfortable for yourself, as the toilet is seen to be in the correct position.You are able to view the drawing revisions which were shown to you upon reservation, these are available in our marketing suite. If you would like to arrange an appointment to view your drawings or you would like to discuss this further please email me on marketing.eastern@lovell.co.uk and we can look into this for you. Kind Regards, Lovell Homes.
★★★★★ 1/5
TrustpilotAbsolutely shocking customer service…
Absolutely shocking customer service from Lovell. If I could go back I’d never have purchased a new build from them. I moved in in August 2020 and sent a defects list dated October 2020. Due to COVID defect repairs were delayed and my snags were rectified this February. There was one snag left that couldn’t be completed due to the repair man not having the tools. This meant my snag list was still open. I have contacted Lovell numerous times for them to come back with “this was never picked up at handover”. They even have a copy of my snag list because I’ve seen it in black and white but now they tell me to get it repaired myself. They’re absolutely shocking and as for a five star builder? Absolutely not. Poor poor service and they don’t care once they’ve got your money.
Sally · 12 April 2022
★★★★★ 5/5
TrustpilotSuperb Sales Team of Royal Victoria Court
The sales team is very helpful & informative. Everyone goes beyond their service specifically the Royal Victoria Court Sales team. Thank you for patience with us & it did really help us a lot to decide on the property we are looking at. They were easily to contact to when we had queries & very supportive all throughout our journey. Well done sales team! Keep it up!
Anonymous · 30 June 2024
Agent replied · 24 August 2024
Thank you very much for your 5 star review. Your positive comments have been passed directly to the sales team who will be delighted to read them. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotDebbie made the whole experience of…
Debbie made the whole experience of buying a house easy. She explained all our questions professionally and was very helpful and didn't rush us.
Peter · 25 March 2024
Agent replied · 11 June 2024
Thank you Peter for leaving a lovely 5* review of your experience buying a new Lovell Home at Bowlers Green in Hopton on Sea.It's wonderful to read your comments about Debbie, and we have passed them on directly to her. We know she will be very happy to read them.Thank you again Peter, we hope that you will be very happy in your new home!The Lovell Team.
★★★★★ 5/5
TrustpilotNew built in Wild walk
New built in Wild walk, so lucky to meet couple of lovely people that make the process smooth and worry-free. Sofia, Claire in sale team show me professional knowledge about the site and the property, they also havedirect and prompt communication with site management to let us know some technical details, quick response. When we first move in, some of my stuff have not arrived yet, David in sale team help us a lots to smooth our daily living, he would also help to contact relevant person and let the problem solved quickly. Highly praise to site management, chef site manager and assistant site manager, Chris, they are so busy but they still are wiling to squeeze some time to take care of your needs, they treat their work seriously. Not just the management, their technicians are nice, patient and have professional knowledge when follow up the snagging. Helen, Nigel, Sukhpal from customer care also show professional knowledge. Buying a home is a big deal in life, thank you to all these persons that make me worry-free.
Ms · 28 September 2023
Agent replied · 11 June 2024
Hello,Thank you for such a lovely review, we are glad the team were able to help and support you through this special time, we will ensure to pass on your comments to the team and the Customer Service Team.Kind RegardsLovell Homes
★★★★★ 5/5
TrustpilotWe have just moved into Woodlark chase…
We have just moved into Woodlark chase in Thornton-Cleveleys. We love our new home!!! The sales team were very helpful and kept us update every step of the way! Special thanks to Sharon who was brilliant and went out of her way to help! Thankyou Lovell!
Richie · 19 June 2022
Agent replied · 11 June 2024
Thank you for your positive comments. We are glad you love your new home and our team helped you so well on your journey. We will be sure to pass on your kind words to Sharon.
★★★★★ 5/5
TrustpilotMel and Tanya were great
Mel and Tanya were great. They explained everything and the process was smooth from their end. Always willing to answer any questions we had.
Anthony · 20 March 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave a review about our team at Drummond Park. Your kind words have been passed to our sales team. It's always wonderful to hear how our experienced sales team are helping customers on their home buying journey.We wish you all the best in your brand-new Lovell Home.
★★★★★ 5/5
TrustpilotWoodlark Chase
We moved into our new home 2 weeks ago. We were kept up to date throughout the build. We love our new home. Special thanks to Sharon, Ged and the team for all your help and support. Nothing was ever too much trouble for them.
Lu · 17 July 2022
Agent replied · 11 June 2024
Thank you for your kind words and we are delighted you love your new home. We will be sure to pass on your thanks to the team. Kind regards Lovell Homes
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