Trusted Agent profile · Quedgeley
Verified
★★★★★
461 reviews across 3 platforms
The Orchard Centre, Olympus Park, Bristol Road, Quedgeley, GL2 4SA
Part of The Property Centre, Abbeymead, see every office.
The Property's office in Quedgeley, at The Orchard Centre, is rated 4.5 out of 5 across 461 reviews on three platforms, including 340 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards The Property won in 2026.
340
Reviews on Google
This office
30
Reviews on Facebook
Business-wide
91
Reviews on Trustpilot
Business-wide
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The Trusted Agent 2026 results for The Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Quedgeley office, from every platform, shown as written. First names only.
5/5
GoogleAgain everything from the viewing to the end was very well done. Kept me informed all the way through the process. Thank you
We're glad you were pleased with our service - we're firm believers in communication and endeavour to make the buying process as simple and straight-forward as possible. Wishing you good luck and happiness in your new home.
5/5
GoogleStaff were really pro active with the sale of our house. Their communication through out the process was amazing. They were brilliant
5/5
TrustpilotFaye made our experience easy and…
Faye made our experience easy and hassle free from the start and made us feel at ease! Would definitely recommend property centre for a professional but friendly service.
1/5
TrustpilotWorst customer service!
Not a great lady that showed us around a property, not a very warm welcome. Had booked in viewings very close to each other so ended up pretty much being moved on so the other person could view, bearing in mind that the person after us got a very warm welcome and greeting unlike our family. Just forgot about us viewing it and went on to the next client and left us to go out the back door, worst viewing weve ever had.
5/5
TrustpilotFriendly and helpful.
Friendly and helpful. The property was marketed quickly and sold on first viewing, so I can only be delighted with that! I am very pleased with the service, especially the office staff who were always obliging, kept us up to date with progress and made the whole process easy.
5/5
GoogleA really pleasant and easy process with The Property Centre. Communication and updates every week. 5 Stars!! Thank you!! Ben & Karen
Thanks for rating our service so highly. We pride ourselves on communicating well with clients to keep them up-to- date throughout the process and wish you every happiness in your new home.
4/5
TrustpilotAlways happy to help
Quick sale and a shout out to the 2 Dan's who were always on hand to assist. As ever, a pain with solicitors but all good in the end. Recommend you search for your own solicitor as I didn't even speak to mine in 4 months!!
5/5
Trustpilot100% recommend
The Property Centre was super helpful whilst I was purchasing my first home, I couldn’t give them any faults. Staff are lovely and welcoming.
5/5
FacebookI would just like to say a massive thank you! Through one of the craziest of times covid-19, Claire has been exceptional! She has gone above and beyond as a mortgage advisor! She is both personable and professional and I can’t thank her enough! Highly recommended.
5/5
GoogleGreat communication throughout what turned out to be a very long process for us personally. Never felt forgotten about and kept updated every step of the way by Lorna Mills who was also very understanding to our situation.
Thanks for your review, Laura, and for kind comments about Lorna. We appreciate that buying a home can be stressful and as a company, we place great importance on communicating effectively and regularly with our clients to ensure the process goes as smoothly as it possibly can. Wishing you every happiness in your new home.
5/5
GoogleAn unbelievably excellent service from start to finish, not your usual estate agent experience. From the initial market appraisal that was carried out professionally, through to final completion I cannot fault the team at Quedgeley. Before they even took the photos they had viewings arranged, and within less than 72 hours they had a number of offers on the property, all with buyers with verified mortgage offers, and all over the asking price. From that point, they kept me informed of the process, and the actual sale was completed in record time. In fact the buyer wanted to exchange early whilst I was out of the country, and the team at Quedgeley even managed to find me a property to rent that suited my needs while I was out of the country and managed to get all the dates to match so I could move easily.
5/5
GoogleGreat communication throughout what turned out to be a very long process for us personally. Never felt forgotten about and kept updated every step of the way by Lorna Mills who was also very understanding to our situation.
Thanks for your review, Laura, and for kind comments about Lorna. We appreciate that buying a home can be stressful and as a company, we place great importance on communicating effectively and regularly with our clients to ensure the process goes as smoothly as it possibly can. Wishing you every happiness in your new home.
1/5
TrustpilotCharlotte Madden Horrible
I dealt with a Charlotte Madden and she's highly unprofessional! she gave me a that for a viewing i provided all my details and called and emailed for 4 days consistently and she never responded. One time I called someone answered and hung up on me. Based on these reviews I do not recommend them. She didn't even have the courtesy to get back to me on the day to cancel.
5/5
TrustpilotThe Property Centre were amazing
The Property Centre were amazing! The best experience I have had with an estate agent in a long time. Would 100% recommend.
1/5
TrustpilotCompletely useless sales progression team
Completely useless, absolutely shocking. They lure you in with a competitive price to sell your property, then when you're in with there sales team your move will die an agonisingly slow death. I used the Property center once before last year, in that attempted I had offers accepted in June and the sale dragged on until November, before unfortunately collapsing. I thought then that 6 months was a joke how long the property centers sales team took, however I foolishly stuck with them. On my second attempt I sold, and had my offer accepted in January, and at the time was told by the sales progression team this would be a quick move with almost no chain. A beautiful lie. it has now been 8 months, and there is still no end in sight for me. For the love of god, avoid the property centre or your purchase will be lost in purgatory forever.
1/5
TrustpilotVery dishonest agency that do not keep promises
Honestly speaking, the property centre contacted me and promised to have an online video of a flat located at The registry sent to my mailbox on Tuesday (19 Jul). However, there was no response from them afterwards until today (21/7), I called the centre again. The centre coordinator (Grace / Sophie, as the phone reception was very poor). She said the colleague that was in-charge of my case was not available (Mr. Mac Patel), but she could definitely send the video and booking form to me today before day end. However, still, no email response from the centre. Then I re-checked the flat advertisment online, it was already removed by the centre. All I would like to say is that, be HONEST to your clients, about what are available and what are no longer available for them. This is called - professionalism.
5/5
GoogleVery friendly and organised staff, service is always prompt, we were transferred from another agent and were very well looked after through the process.
Thanks for your review, Lisa. We're glad you've been pleased with our service and wish you all the best in your new home.
1/5
TrustpilotI wouldn't even give them 1 star…
I wouldn't even give them 1 star however I had to in order to write this review. The staff are extremely unprofessional, and we are being served a section 21 eviction after we have reported mould in the place several times and requested we end the tenancy early due to our flat being inhabitable. They tried to say we must pay for many expenses that aren't even in our tenancy agreement such as a visual electrical test, a portion of the landlords reletting fees, rent and utility bills until another tenant moves in, if we want to leave early. They had no remorse for the conditions we're living in and slapped us with many fees that aren't justifiable. We are sleeping on the floor in the living room; they took over a month to fix our bedroom window where the handle broke due to rotting away (we have evidence for anyone who wishes to see it), making the bedroom unusable as we would wake up during the night with mouldy water dripping onto us from the ceiling. They are blaming us for the mould when its in fact a structural issue as our flat has no bathroom door, no bathroom window and an extraction fan that doesn't work. We will now have our deposit taken away from us and any chance at a reference for a future letting because they would rather blame us. Also, they are serving us a section 21 eviction and 2 months notice, when our contract ends in 2 months anyway? Bottom line, they will not help their tenants. Very conservative company that have no remorse for the working class renters, but will look after those wanting to buy and sell.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before picking an estate agent to sell our house and help us find somewhere to move into. They sold our house within 2 working days of it going on the market. However when it came to helping us to find a property that came on the market within our price range we received nothing. We know that houses came on the market within our price range and were advertised with them but we were not given the heads up about the property so we were unaware of any potential houses to buy or even view. We rang them at least 4 times and told them we had received nothing from them and we were told they would update the other branches of our property search but still nothing happened. Each time we called them we also found out that our details had not been updated. We have now come to a point where we have been priced out of the market and we need to withdraw from the sale of our house and pay the full amount to an estate agent who has only done half a job.
5/5
GoogleI have always found the property centre to be very helpful and this time was no different. Lucy took the time to discuss my property and answer my many questions.
Thanks for your review, Peter, we're glad you've been pleased with our service.
5/5
GoogleThank you for all of the support and help you have provided to this exciting and daunting process. The property centre certainly has done their best to keep me informed through the whole purchase. Buying my first home brought without a doubt it's challenges. The team helped greatly to keep all parties connected and to make sure everything was running as smoothly as possible, proactively chasing solicitors and keeping everyone looped in.
5/5
GoogleEverybody was so helpful, professional and friendly. I was never in need of information as I was being updated every week. Fantastic service overall.
5/5
TrustpilotWorked with Simon
Worked with Simon - 5 stars
5/5
GoogleFrom the initial viewing, to completion, all my questions were answered quickly and professionally and really helped make the whole process stress-free. I'd highly recommend The Property Centre
Thanks for your great review, Lucinda. We strive to make the process of buying a home as straightforward as possible and will pass your kind words on to the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Property, Quedgeley won Trusted Agent; The Property, Cheltenham won Platinum; The Property, Taunton won Gold; The Property, Abbeymead won Gold; The Property, Stroud won Trusted Agent; The Property, Gloucester won Trusted Agent.
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