Trusted Agent profile · Purley
★★★★★
158 reviews across 1 platform
1 Purley Road, CR8 2HA
Frost Estate Agents's office in Purley, at 1 Purley Road, is rated 4.7 out of 5 across 158 reviews on 1 platform, including 158 Google reviews rated 4.7.
Every review we hold for the Purley office, from every platform, shown as written. First names only.
5/5
GoogleI've used Frost Estate Agents for both sales and lettings and have always found them extremely helpful, willing to go the extra mile to make sure everything is done to a high standard. The process has been made extremely easy thanks to Frost Estate Agents!
Hi Shabbir, thank you very much for the review! Glad you have been happy with our services.
5/5
GoogleKatie did a amazing job!
4/5
GoogleThank you William @ Frost for all your help with lettings management. Your experience and calm style are very much appreciated!
5/5
GoogleHighly professional, very reputable with excellent clear and concise communication facilitation between buyer and seller. Always punctual and accommodative. Lee in particular is a pleasure to work with. A growing rental service, which is led well by Jenny and Charlotte.
Thank you Jeeger for your very kind words and for taking time to post a review. Always a pleasure working with you to, congratulations on the latest purchase. From all the team at Frost
5/5
GooglePopped in to ask about a property advertised- was given details and knowledgeable information in general. Very helpful
Hi Hazel, Thank you very much for leaving us a review, and for popping in! We hope to be able to assist you in the future
5/5
GoogleTeam at Frost is absolutely brilliant. Right from the start they kept us informed about every little step on our first home journey and supported us throughout the process. Thanks a lot Perry, Katie and Lee.
Hi Gagan, thank you for leaving us a lovely review and we are very pleased you have been happy with our service. Congratulations on the successful exchange of contracts!
1/5
GoogleTerrible estate agents very rude deffo avoid at all cost always cold calling and trying to get me to come over to them instead very unprofessional in my opinion, my friend went through frost and he said never again
Dear Aaron, we are sorry to have received your negative review. As a Company we do not cold call, you have approached us in the past and registered your details searching for a property. As a local agent, we have kept in contact and we have called to offer our services to you for selling as an alternative 'no sale, no fee' service. If we can be of assistance we'd love to help, but of course wish you all the best.
5/5
GoogleWorked with rental team and they are really helpful and very good in keeping Lanlords upto date on the progress status. Very pleased with their work ethics and ownership.
Thank you very much for the review Amit. It is always pleasing to hear that our clients are satisfied with our level of service, communication is certainly key. Thank you very much for your business, we will continue to provide you with the high level of service throughout your tenancy.
5/5
GoogleHighly professional, very reputable with excellent clear and concise communication facilitation between buyer and seller. Always punctual and accommodative. Lee in particular is a pleasure to work with. A growing rental service, which is led well by Jenny and Charlotte.
Thank you Jeeger for your very kind words and for taking time to post a review. Always a pleasure working with you to, congratulations on the latest purchase. From all the team at Frost
1/5
GoogleTerrible letting agents. Handed over managed property in a dirty state, unresponsive referencing process, do not make repairs or take tenant issues seriously.
Hi Marcia, I believe you may have the wrong agent? We are Frost Estate Agents in Purley, we haven't got any tenancies in your name.
1/5
GoogleSeems quite rude and condescending from their lettings side. Much better estate agents in Purley rather than these lot.
5/5
GoogleJust moved house and the team in Purley couldn't have been more attentive and responsive to queries. First time buyers and everyone we met had said how stressful moving has been, but it couldn't have gone any more smoothly and this is down to the level of support and help provided. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe just bought our new house with Frost. Very positive experience throughout. Ryan and MaryJane were always very professional, responsive, and friendly. Thank you!
Hi Julien, thank you for your kind review, we are very pleased ot hear that you were happy with your experience buying through us :) all the best in your new home.
5/5
GoogleWe are very thankful specially to Charlotte for being patient and understanding. Highly recommended.
Thank you very much for the kind review :)
5/5
GoogleThe team at Frost have been fantastic from beginning to end, I can’t recommend them highly enough.
Thank you very much for leaving a kind review Julie, your very welcome! We are always glad to hear that our clients have been happy with our service. Thank you, from all the team at Frost
5/5
GooglePrompt polite service
1/5
GooglePoor play from Frost Estate Agents Purley. All buyers be aware as they play typical estate agents game in bidding up price for the seller and therefore their commission. They wouldn't think twice before guzumping buyer. Very unethical from my experience. I knoweestate agents are not that ethical to begin with but with Frost especially so.NegativeProfessionalism
5/5
Googlegreat experience all round, from first viewing through all stages, very attentive and informative, very happy all around
Hi Joerg, thank you for the review, always appreciated and we are happy to hear that you are satisfied with our service.
5/5
GoogleI had the most smooth and effortless transition to the UK all thanks to the Frost team! They were super efficient and really helpful with any queries, issues and constraints that I had. I could not recommend them enough! Thank you Frost team for our home away from home :)
5/5
GoogleWe purchased a Frost marketed property and were very impressed with MaryJane, Ryan and the rest of the team's responsiveness and willingness to engage on pushing things forward and resolving any issues. We definitely appreciated the service!
5/5
GoogleThe team at Frost Estate Agents made the purchase of our first home a smooth and enjoyable experience! Perry & MaryJane were fantastic throughout and we would absolutely recommend the agency. Thank you for everything!PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service , deal quickly completed and with great support throughout . Would highly recommend .
5/5
GoogleJust tried unsuccessfully to buy a property through their Purley branch but found them professional and straight. Have used them before and it was the same good standard then.
5/5
GoogleFrost helped us rent out our property and were great. Brilliant communication and everything was done quickly and efficiently!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frost Estate Agents's Purley office has 158 reviews across 1 platform: 158 on Google.
Frost Estate Agents Purley is rated 4.7 out of 5 across all 158 reviews, and 4.7 out of 5 on Google from 158 reviews.
Frost Estate Agents Purley, 1 Purley Road, CR8 2HA.
