Every review we hold for the Purley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEvery single one of the people I have dealt with at Frosts have been absolutely brilliant. All of the sales team were wonderful, but a special mention- and big thankyou - must go to Lee. He went above and beyond on this transaction, and he definitely earned his fee!
I can't thank you all enough for getting this sale across the line.
Julie · 2 December 2022
Agent replied · 31 May 2023
Hi Julie, Thank you very much for your kind words and for allowing Frost to assist. We are really happy that you have been happy with the service, your thanks will most certainly be passed on to Lee and the rest of the team.
★★★★★ 5/5
GoogleFrost has an outstanding property management team. They are always professional, reliable, and quick to respond to any matter. William in particular handles everything with the utmost care and efficiency, ensuring that issues are resolved …
Melodi · 26 September 2025
★★★★★ 5/5
GoogleWe used Frost Purley to sell a property recently and they were very good. They had an open day which was very well attended and quickly produced a succesful conclusion. The staff at Purley are very professional, work very hard to secure a sale, always keep the clients well informed and are a joy to work with.
Definitely a 5 Star Service.
John · 5 July 2022
Agent replied · 31 May 2023
Thank you very much for your review John, it was a pleasure to help you with the sale
★★★★★ 5/5
GoogleVery impressed with the team at Frost from the moment I began my search for a property in the area through to completion. Regular updates and always available. Thank you for helping with the purchase of my new home. ☺️
Nitesh · 27 March 2024
Agent replied · 23 October 2024
Hi Nitesh, You are very welcome and thank you for taking the time to leave us a review! We wish you all the best in your new home :)
★★★★★ 5/5
GoogleCharlotte and the team make letting seamless, highly recommended
Lee · 8 December 2022
Agent replied · 6 July 2023
Hi Lee, thank you for the review! We look forward to handing you your keys next week :)
★★★★★ 5/5
GoogleI would like to Thank you Frost for such a pleasant service by your team specially by Rayon and Lee very pleasure to deal with very professionals and helpful to arrange viewings according to our budget i would like to give 5 star service and thumbs up .
Naureen · 22 August 2023
Agent replied · 29 August 2023
Thank you very much for taking the time to leave us a lovely review Naureen, we are always grateful to hear that our customers are happy with the service we provide. Thank you, from all of the team at Frost
★★★★★ 5/5
GoogleWe have let out our property with Frost Purley and had an absolute pleasure working with Charlotte and her fantastic team who have been highly professional, efficient, reliable and responsive throughout (even at 10pm, look after yourself!). Charlotte took care of everything right from the beginning, including arranging certificates, plumbers, cleaners, etc, making the entire process stress-free for me. She was able to secure a promising tenant within the first week, she took her time to explain her rationale in order to help me make the most informed decision. She is not pushy and you could really feel that she cares about her customers more than her commission. Very happy with their service, can't ask for better!
Marco · 31 July 2023
★★★★★ 5/5
GoogleDespite the enormous pressure brought about by the stamp duty deadline, Frosts delivered responsive, professional and genuinely caring service.
Ben’s passion for our property and his unbelievably helpful video tour, coupled with MaryJane’s quick, precise and open communications meant that our sale went through as smoothly as possible in a sometimes tricky 4-house chain.
No hesitation in recommending them. All good.PositiveResponsiveness, Quality, Professionalism, Value
Jane · 24 October 2021
Agent replied · 6 July 2023
Dear Jane, thank you so much for the kind review and for trusting us with your wonderful home. We are extremely pleased with the outcome and glad you were happy with our service. We wish you all the best in you new home - The team at Frost
★★★★★ 5/5
GoogleI have recently rented a property through Frost Estate Agents in Purley, and I found them to be very efficient and a pleasure to deal with throughout the process.
John · 30 September 2025
★★★★★ 5/5
Google"We would have absolutely no hesitation in recommending Frosts to any person wishing to let their property. The whole team particularly Amy worked together and kept us advised of every bit of progress. Polite and very helpful. The Letting team where great. We cannot thank you enough.PositiveProfessionalism
Keith · 24 October 2021
★★★★★ 5/5
GoogleThe service was very professional, prompt and friendly. I would definitely recommend Frost Purley.
Sharon · 26 January 2026
★★★★★ 5/5
GoogleIt was an absolute pleasure working with Charlotte and Hannah while letting our property through Frost Estate Agents. They explained the process well and kept us up to date in every step of the process. I would highly recommend them.
Kugan · 2 December 2023
Agent replied · 1 January 2024
Dear Kugan, Thank you for taking the time to leave a lovely review and we are delighted to hear that you have been happy with our service. We are grateful of the opportunity to assist with the tenancy. Thanks again
★★★★★ 5/5
GoogleWe found everyone we dealt with at the Purley Frost branch to be efficient and friendly from start to finish. At every stage we were kept informed and any questions or issues were always dealt with quickly. I was very impressed and can’t recommend them enough.
Kevin · 1 April 2023
Agent replied · 31 May 2023
Dear Kevin,
Thank you very much for leaving us a lovely review - always appreciated and were very happy that you were impressed with our service. All the best
★★★★★ 5/5
GoogleSarah and Charlotte have been the best estate agents I have dealt with in my entire life, they are very profressional and on top of everything
Giu · 25 June 2024
Agent replied · 23 October 2024
Thank you for leaving us a review with your appreciation, Charlotte and Sarah will certainly be recognised for their efforts.
★★★★★ 5/5
GoogleAmazing people. Recently dealt with the letting team. Charlotte was very helpful and patient enough to deal with all the questions and request. Very efficient communication, and made the move really easy.
Ragavamadan · 1 January 2023
★★★★★ 5/5
GoogleThe girls on the letting side of the business that I dealt with were second to none. Experienced, knowledgeable, helpful. Rented our place out to a top class client. Looked after us as well as the tenant. Can't ask for more. Thank you both.
CHRIS · 1 April 2023
Agent replied · 31 May 2023
Dear Chris, Thank you very much for taking the time to leave a review of your experience with Frost. It is much appreciated and of course always nice to hear that you were happy with the service. Thank you, from the team at Frost
★★★★★ 4/5
GoogleCharlotte and her lettings team have found a tenant for us as soon as we launch to the market. Very responsible and act promptly to my enquiries. Not 5 stars, because some of the services cost higher than expected, suggest two comparative quotes to avoid overpaying compared than the market benchmark.
Ye · 6 July 2022
Agent replied · 6 July 2023
Hi Ye, thank you for your review, I'm really glad you were happy with our service. We do strive to offer a service credible for our costs and we are continually ensuring that we are competitive when it comes to weighing up service over costs compared to others in the market.
★★★★★ 5/5
GoogleWe have worked closely with Ben and the Team at Frost and overall had a great service.
Ranjiv · 2 October 2024
Agent replied · 23 October 2024
Hi Ranjiv, thank you for taking the time to leave us a rating and review :) We are extremely grateful for your business and its a pleasure to be assisting you
★★★★★ 5/5
GoogleAbsolutely delighted with the service from Frost. We’ve been interacting with Charlotte and Sarah who’ve been helpful, courteous, prompt and professional…
Pathy · 25 July 2024
Agent replied · 23 October 2024
Hi Pathy, We are glad to have been able to help you with a property once again! Thank you for leaving us a lovely review
★★★★★ 4/5
GoogleTenant: Historically an awful company to deal with.
However, lately the change has been dramatic. Our contact, William, has been outstanding. He's on the ball, proactive and for the first time in 4 years of dealing with Frosts we feel properly looked after. Cannot thank him enough.
Ellias · 3 September 2022
Agent replied · 31 May 2023
Thank you for the review Ellias and your kind words about William. I am glad to hear that you feel that the changes made to the department have had the positive result we were looking for.
★★★★★ 1/5
GoogleAbsolutely disgusting approach.... we rang them in regards to a 3 bed house , she took are details and said she has to check with credit reference agency , which is fine. She then said our income could be a problem ( to mention that me and my partner we have a gross combined income of over £100k/ year), but as soon as we mentioned that we sold our house , the greediness started to show . They were asking 1 YEAR RENT IN ADVANCE !!!!!!.absolute bonkers...
Adrian · 6 July 2022
★★★★★ 5/5
GoogleThe service from the team and Frost was brilliant . They assisted and helped us through the process seamlessly. Cannot praise them enough.
Brian · 26 May 2024
Agent replied · 23 October 2024
Hi Brian
Thank you very much for the review. Very pleased to hear that you were happy with our service. It was also a pleasure to assist you, all the best, the team at Frost
★★★★★ 5/5
GoogleI have liaised with Charlotte during the course of my tenancy agreement as well as contact renewal. She was a fantastic individual who helped us to get through all the steps as swift as possible- highly recommended
Mahyar · 12 July 2023
Agent replied · 26 July 2023
Dear Mahyar, thank you very much for the lovely review, we are glad to hear that you are happy with the service from our Lettings department and in particular Charlotte. Thank you
★★★★★ 5/5
GoogleFrost Estate Agents Purley, has an effective lettings team that are professional and customer focused. …
PROMISE · 26 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
