Every review we hold for the Princes Risborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy partner and I bought a house from…
My partner and I bought a house from JNP and also sold our flat and I must say I have had the best experience. The process was seemless. Janet and Lisa have been amazing throughout the whole process, keeping me update to date with everything and even when we came across some issues they were very hands on to ensure that we got our dream home. We have now completed and I would definitely use them again
Customer · 9 July 2024
Agent replied · 22 December 2024
Thank you so much for sharing your experience! We’re thrilled to hear that we were able to make your experience of buying AND selling seamless. Janet and Lisa will be delighted to know that their dedication and hands-on approach made a positive impact, especially when navigating any issues that arose.
★★★★★ 5/5
TrustpilotAlways a pleasure working with the team…
Always a pleasure working with the team at JNP Estate Agents, especially Zamauri in the office. Efficient and reliable responses, couldn't ask for more :)
Keay · 9 August 2024
Agent replied · 22 December 2024
Thank you! We're so pleased to hear that Zamauri and the teams efficient and reliable responses have helped.
★★★★★ 5/5
GoogleSue was brilliant. Very responsive and always had our best interests in mind. Thank you. Would recommend.
Leanne · 3 December 2024
Agent replied · 23 December 2024
Thank you Leanne! Sue is a super star and she'll be over the moon with your recommendation.
★★★★★ 5/5
GoogleI highly recommend JNP particularly Sue Harper. Sue has been by my side throughout the whole stressful process, making me laugh when I wanted to cry and keeping me informed and updated. She has such a positive outlook and finds solutions to disappointments. I am very grateful to Sue for all her help, advice and kindness.PositiveResponsiveness, Quality, Professionalism, Value
Lucy · 27 August 2021
Agent replied · 26 August 2024
Thank you for your review Lucy. We're thrilled that Sue was able to help you through a stressful process and that she was able to do it with professionalism and kindness.
★★★★★ 1/5
TrustpilotI can honestly say the worst customer…
I can honestly say the worst customer service I have ever experienced. I have been a Lettings client of the High Wycombe branch for about four years and have noticed a massive decline in service levels over the time. The communication is diabolical and they overcharge you either due to basic errors or hoping you won’t find out. Probably the worst part is they haven’t even responded to a direct complaint email for almost 2 weeks. I would stay clear of this business if you can help it.
Mark · 3 March 2024
Agent replied · 22 December 2024
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing experience you had with our Lettings branch. This is certainly not the standard of service we strive to provide. I understand that you liaised with Tracey Hickford, Lettings Director, in March and your complaint was resolved.
Your feedback is invaluable in helping us improve, and we appreciate your patience as we made things right.
★★★★★ 5/5
GoogleThanks to Sue and her colleagues we managed to buy and sell using JNP's services. The best estate agents in the area and we would definitely recommend their services.
Pia · 28 April 2024
Agent replied · 26 August 2024
Thank you Pia! Sue was delighted to welcome you back as a return customer and work with you on the sale of your property and purchase of your new home. Wishing you many happy memories in your new home.
★★★★★ 5/5
GoogleI’ve been very impressed with everyone that I’ve dealt with , great communication ( they really do go the extra mile ) and I would recommend them to anyone thinking of choosing an agent .
Rick · 27 October 2025
Agent replied · 25 January 2026
Thank you Rick! The team will be delighted with your 5⭐ recommendation. Communication is so important and we're really pleased that they've gone the extra mile to help you.
★★★★★ 5/5
GoogleSue Nick and Matthew were superb during a very protracted house sale . Positive friendly and professional at all times- and there were plenty of times !. Thoroughly recommend JNP Princes Risborough for all things property . Nigel Bird
Carolyn · 27 August 2023
Agent replied · 26 August 2024
Thank you for your review Nigel and Carolyn. Sue, Nick and Matthew will be thrilled with your recommendation.
★★★★★ 5/5
GoogleAmazing service. Has always been easy to phone and speak to someone. They were like a dog with a bone and kept pushing to get my sale completed . Very highly recommended.
Thanks everyone.
Doreen · 27 October 2025
Agent replied · 25 January 2026
Thank you Doreen! The team will be delighted with your recommendation and 5⭐ review. Thank you for choosing JNP and we wish you all the best!
★★★★★ 5/5
GoogleIn spite of a few problems by the original buyers, the sale of the property has now been made to new buyers. This second transaction went smoothly due in no small part to the wonderful work, in particular by Sue Harper who went to extraordinary lengths to help us. Matthew Terrell Watch also very professional and helpful. We would certainly recommend JNP!
Petula · 5 November 2024
Agent replied · 10 November 2024
Thank you so much Petula! Buying and selling property can be so stressful so we're delighted that Sue and Matthew were able to use their years of industry experience to help you navigate the process. They will be over the moon with your recommendation.
★★★★★ 5/5
GoogleSue has been wonderful to deal with throughout our entire buying process, it’s been a lovely experience! Thank you for all your help, Sue!
Sophie · 28 April 2024
Agent replied · 26 August 2024
Thank you Sophie! Sue will be delighted with your recommendation.
★★★★★ 1/5
TrustpilotTerrible service
I bought a house being sold through JNP, I had a few reservation about how the owners would leave the property, and so asked for things, such as them removing the sofa from the attic, prior to exchange. I was made to feel by JNP, on several occasions, like I was causing problems for these "lovely kind" sellers by delaying the sale. On the day of exchange, however, I moved into a home left in absolute filth, with dog poo in the garden, rubbish in the attic and damage to pretty much every wall in the house. I called Joshua at JNP to inform him (as he had told me on several occasions how lovely these sellers (Neil and Gale Joslin were), and I was told that he would send over my pictures to them and "sort something out". I heard nothing back for a month, until Joshua messaged to say that the sellers wanted a favour, of some post redirected. Obviously annoyed that I had no response before this, I asked what there response was to the photos, and I was told that JNP had no legal responsibility. I understand that they might not, but they have a moral one, so all I can warn is that if you are buying a property sold via JNP, don't trust anything your told by the estate agent.
Hannah · 25 April 2022
★★★★★ 5/5
TrustpilotBought a House
We have bought a house through JnP (completing tomorrow!) and from start to finish they have been excellent. If anyone has the pleasure of working with Emma Cross there they are in very capable hands. We had a prolonged buying process (through various delays with solicitors and nothing to do with JnP) and I am in serious doubt this would have gone through without Emma's stewardship.If and when we are looking to sell our house I wouldn't do it through any other estate agent than JnP. Anyone looking for a recommendation on who to list with should look no further.Thanks to Emma for being the person who kept everything moving in this process.
Thomas · 1 February 2022
★★★★★ 5/5
GoogleSue and Matt were knowledgeable, efficient and helpful and made the process of selling my house stress free.
Janet · 27 June 2024
Agent replied · 26 August 2024
Thank you Janet ! We're so pleased that Sue and Matt were able to help remove the stress when selling your house.
★★★★★ 5/5
GoogleWhen first looking for an estate agent to sell your property, you think of the estimate value you are given and the percentage you will need to pay the company. I have recently sold my home through JNP and they could not have been more friendly or supportive throughout the process.
Sue, the sales manager, is a true professional. She goes that extra mile, you would think it is her house she is selling. She ensured efficient communication with all parties within the chain, from the bottom to the top.
I am so pleased I picked JNP, I would thoroughly recommend them to anybody.
Gillian · 27 August 2023
Agent replied · 26 August 2024
Thank you for your review Gillian. Sue is passionate about providing outstanding customer service and will be delighted with your recommendation.
★★★★★ 5/5
GoogleIf I could give 10 stars to Sue,Matt and Nick at JNP I would!
Their level of professional was outstanding from start to finish,but more than that was the warmth and friendliness I felt all the way through the process of selling our house.
Sue especially was my rock all along and when things got tricky she kept me sane with her calm and great sense of humour!
I can't recommend them enough to anyone looking for the best possible estate agents.
Thank you all so much!
Kelly · 27 August 2023
Agent replied · 26 August 2024
Thank you Kelly! We agree that Sue, Matt and Nick deserve 10 stars! They really take the time to get to know their clients and Sue's dedication is second to none. They'll be delighted with your recommendation.
★★★★★ 5/5
GoogleGreat customer service and communication, lovely people who went over and above to ensure the sale of our house went smoothly
Alexandra · 26 December 2025
Agent replied · 25 January 2026
Thank you Alexandra! The team will be over the moon with your 5⭐ review. Thank you for choosing JNP.
★★★★★ 5/5
GoogleSue, Matthew and Nick, have been very helpful throughout. They kept us updated with all new properties. In the end a great success. Thank you all…🤣 …
Jan · 27 October 2025
Agent replied · 25 January 2026
Thank you Jan! We’re delighted to hear that Sue, Matthew and Nick were able to support you throughout your property journey. It’s fantastic to know their efforts made a difference - thank you for choosing JNP!
★★★★★ 5/5
TrustpilotLindsay has been really helpful to me…
Lindsay has been really helpful to me throughout! She is a lovely person.
Priyanjita · 29 August 2024
Agent replied · 22 December 2024
Thank you Priyanjita! We're so pleased that Lindsay has been able to help you and she'll be delighted with your review.
★★★★★ 5/5
GoogleReally helpful Princes Risborough branch of JNP. They were happy to facilitate multiple visits to the property, were prompt with replies to communications and responsive to requests. Sue H was particularly great. It was a smooth process and as stress-free as it could be. Would use when I sell the property in the future.
Mark · 3 November 2024
Agent replied · 10 November 2024
Thank you so much for your review Mark! We're delighted that Sue and the team were able to help you with your search for a property. It's a big decision to make so we're always on hand to answer any questions and arrange property visits. Do give the team a call on 01844 345666 if we can be of any further help.
★★★★★ 5/5
TrustpilotThe Jolly Nice People
Very lovely people who genuinely value honesty and integrity - massively refreshing. Naz, Martin, and Donnell in particular are perfect gentlemen and have been nothing short of kind and considerate, supporting us in our buying journey. 'Jolly Nice People' indeed!
Johanna · 7 April 2025
Agent replied · 2 June 2026
Thank you so much Johanna! We're so pleased that Naz, Martin and Donnell were able to help you - we really do want to match our clients with their perfect home and strive for excellent customer service, so your review means the world to us. Thank you for choosing JNP - the estate agency with a team of "Jolly Nice People" 💛
★★★★★ 5/5
GoogleSue and team are very helpful and nothing is too much trouble. They made everything run smoothly from start to finish. Would recommend to use this company and lived up to our expectations
Francis · 11 January 2023
Agent replied · 10 January 2025
Thank you for your review Francis. We're delighted that Sue and the team were able to help you move smoothly. They'll be so pleased with your recommendation.
★★★★★ 5/5
GoogleSue was so supportive, communicative and proactive in helping us purchase our house and navigating the trials and tribulations of the journey. Thanks so much!
Leonie · 27 August 2023
Agent replied · 26 August 2024
Thank you Leonie! Sue genuinely enjoys helping customers and will be so pleased with your review.
★★★★★ 1/5
TrustpilotWhy Waste Peoples Time !!
I arranged to view Regent House, HP11 with Natalie Procter at your High Wycombe branch on Tuesday 29th July 2025 following an extensive search for a great rental property.
Chris · 1 August 2025
Agent replied · 24 December 2025
Thank you for taking the time to share your feedback Chris.
We're genuinely sorry to hear of your disappointment. It’s always our intention to provide clear, timely communication and to ensure that all applicants feel well-informed and respected throughout the process.
I understand that you have since spoken to Lloyd Buston, Lettings Manager, and I hope you feel assured that your concerns have been taken seriously and will be reviewed internally. We value the trust our clients and applicants place in us, and we continuously work to maintain high standards of service and transparency.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
