Highgate Homes Preston reviews

★★★★★ 1/5

Google

I have tried writing a review about a recent property me and my partner was privately rent but due to them being in the wrong they decide to delete my review numerous times and then edit it so only I can see this which is pretty unprofessional and not fair to the public. We should be able to write what ever we like if we have had a bad experience. We moved into this property March 2021, it was covered with damp by covering it with tin foil in the wardrobe and all the mould on the walls which clearly they just painted over it to hide what they have done. We had no heating since we moved in which is against the law to leave tenants with out heating, they never even tried to solve this problem or look after there tenants. My self emailed them numerous occasions which they just ignored us completely and tried to even up our rent considering we had no heating working and then our hot water had gone which again they never tried to solve the issue as high gate homes got somebody round to have a look but we never heard from nobody since. This affected mine and my partners health and mental health due to the circumstances we was living in. When we ended our tenancy due to nobody fixing our repairs they then tried to claim back on our deposit for the ‘ mould ‘ repair to paint over it which wasn’t our faults due to having no heating working. We are appalled in what they have done and do not deserve to get away with this.

Becky · 24 October 2022

★★★★★ 5/5

Google

I used Highgate homes in plungington. All the team there was amazing. They were really helpful and polite even when I rang them 5 times a day. Laura who did all the viewing in my house worked so hard to sell my house. Even after 5 viewing in one day she still was smiling and happy. I can’t speak highly enough about all the Highgate home team in plungington. They are all amazing. Big thank you to them all again for a great job.

Richard · 24 October 2022

★★★★★ 5/5

Google

Absolutely great estate agents. Very quick and efficient application process. Quick email and call responses. Declan and Umar were especially helpful and we didn't feel pressured into making a decision. After about 3 months of looking we have finally found a flat my boyfriend and I are very happy with :)

Sophie · 24 October 2023

★★★★★ 5/5

Google

Excellent service and quick response. Everything went smooth and easy for us. Thanks

Nikhil · 26 February 2024

★★★★★ 5/5

Google

Fantastic and friendly to deal with from the very start. Everything moved forward super quickly. If you are looking for property in the area then would highly recommend High gate Homes as your go to estate agent.PositiveResponsiveness, Professionalism

Matthew · 24 October 2021

★★★★★ 5/5

Google

Absolutely Outstanding 😁 They were with us every step of the way, even when there were issues at our end! Move went smoothly and now in and very happy! Thanks to all the team 👍 …

Jacky · 24 October 2021

★★★★★ 5/5

Google

All team members are very helpful especially Declan and Umar. Always accommodating and have friendly approach.

Sameer143110 · 24 October 2023

★★★★★ 5/5

Google

I was very happy with the service provided by Highgate homes,they kept me informed all the way with my house sale. Thanks to everyone

Davied · 16 July 2025

★★★★★ 5/5

Google

Excellent professional team, nothing is too much trouble for them they go above and beyond to help and advice, Claire is 100% very approachable and will always bend over backwards to keep tenants happy, I would highly recommend these guys.

Carl · 24 October 2020

★★★★★ 5/5

Google

Used Highgates homes for selling my mum house. They have been excellent on the long journey. Communication from Shaun was brilliant he was easy to get in contact and professional. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Shaz · 24 October 2021

★★★★★ 5/5

Google

I've been a customer Highgate Homes for 3 years. I would recommend their services without hesitation. Being a landlord, Highgate Homes have taken care of the property management for me and the service they provide is fantastic. Declan in particular has been brilliant in keeping me updated and organising things where required. Thank you Highgate Homes team!

Matthew · 26 February 2024

★★★★★ 5/5

Google

Amazing estate agency, Shaun, Faz, Declan and the team, can't do enough for you, looking to sell or rent a property these are your experts, knowledgeable, down to earth and fees are very competitive.

Clare · 24 October 2021

★★★★★ 5/5

Google

Highgate Homes is a very professional company that everyone can rely on. There service is very quick and staff is also very knowledgeable and very helpful. I was lucky to work with a company like them. I like to specially thanks MR.Declan from his commitment towards completing my tenancy agreement without any delay. Thanks again for the wonderful support given, cheers

Pumudu · 24 October 2023

★★★★★ 5/5

Google

Professionalism and Quality! Highgate Homes was more than helpful in finding us a house . Great , professional and friendly team . Cristian from NEW HALL LANE branch is a great agent he was extremely honest, upfront, and was able to find us a nice house that fit right in our price range! Extremely communicative and easy to reach to answer any of our questions at all times. Thank you Highgate Homes !

Marina · 24 October 2022

★★★★★ 5/5

Google

Shaun at Highgate homes is great.He listens,hes friendly and helpful not to mention genuine.From a buyers perspective,often (especially in the current market) some larger estate agents can really make you feel like they just want your money but Highgate doesnt.If I had a house to sell I would definitely sell it through Highgate.They arent one of the bigger estate agents out there but thats what makes their service and product friendly and more tailored to you the client as a buyer or a seller.They listen and when they say they will get in touch,they do!Cannot recommend enough!PositiveResponsiveness, Quality, Professionalism

Firdaus · 24 October 2021

★★★★★ 5/5

Google

The best estate agent we’ve ever dealt with (for the sale of my daughter’s property). Compared to the last estate agent we used , this one was far, far better. Extremely responsive, ie we got a response almost immediately from any queries. They went above and beyond for my daughter and I and helped with things they didn’t have to do, ie putting the bins out, turning off the gas and electricity, etc. I found it hard to go back to the house where we lived as a family (and especially since my husband passed away ) and they ensured that any visits were minimal. Definitely recommend. Thanks so much.PositiveResponsiveness, Quality, Professionalism, Value

Angela · 24 October 2021

★★★★★ 5/5

Google

Would like to thank declan and shaun at highgate homes, both was very professional and very helpful, they got everything moving quickly to have me moved into my new home in the time I had, would definitely recommend to anyone, very pleased with everything and was always kept up-to-date with emails and phone call. When I moved out I spoken to shaun and he was more than helpful and gave me good advise, I moved out over the new year period and that was no bother for the team at highgate, shaun always spoke to me with such polite manner, such a great guy and will go above and beyond to help in anyway possible, never had any problems with highgate, throughout my tenancy with them there were very professional and got things sorted straight away even with short notice. If anyone is looking at renting in the preston area these are the guy you want to be looking at renting through you would have no trouble at all very professional through out everything proper great team, if I ever move back to the preston area you'll be the first people I contact, wish you all the best and thankyou to shaun and the teamPositiveResponsiveness, Quality, Professionalism, Value

Ashley · 24 October 2021

★★★★★ 5/5

Google

Excellent service. Would definitely recommend Declan. Excellent customer care.

Gladys · 9 January 2024

★★★★★ 5/5

Google

We have recently moved into a rented house with Highgate Homes and we are really impressed with the service we have received. We had a couple of minor issues with the property which the staff have resolved straight away without hesitation. All the staff are friendly and helpful. We are Glad we are renting through Highgate. We would definitely recommend them because we have never dealt with such friendly and efficient estate agents before :)PositiveResponsiveness, Quality, Professionalism

N · 24 October 2021

★★★★★ 5/5

Google

It is a good company and helpful throughout the whole process, even when problems arose

John · 1 August 2025

★★★★★ 1/5

Google

Unprofessional venue. My partner had a flat agreed with them, took her passport and all her details. She even asked for an early leave from work to go and pay the pertinent deposit - before she got there, she was sent a text telling her another person had payed the deposit for her flat already. No sincere apologies were given and refused to give her back all her details... with the risks it implicates in terms of privacy. I wouldn’t trust this as a recommended business for anyone - lack of empathy and good manners.

Miguel · 24 October 2020

★★★★★ 5/5

Google

Selling through Highgate Homes has been an absolute breeze. I was originally listed with a different estate agent and after a lot of hassle from them and a recommendation from a friend I switched to Highgate Homes. I’m so glad I did, the difference in service is incomparable! I didn’t have to worry at all it was such a weight off my shoulders, they kept in constant communication with great and honest feedback from all viewings. It sold so much quicker than I could have hoped and I couldn’t recommend higher! Amazing value for money. Thank you :)

Gemma · 24 October 2020

★★★★★ 5/5

Google

I would like to say I am settled in my new home thanks to the professional and efficient service from Claire. I gave notice on a property from a previous agency at the end of November and had to have another property by Christmas Eve. It was a stressful time but made a lot easier with Claire’ s help. A few days after moving in I had a radiator leak and they had an engineer out within the hour. I would highly recommend Highgate homes.

Maggie · 24 October 2020

★★★★★ 5/5

Google

Having used Highgate Homes for the first time, I am highly impressed with each member of staff I have had dealings with. They are prompt in response to every aspect of their job. Without a doubt they went above and beyond to help and reassure me when a few quite awkward problems occurred regarding the sale of my property and this was done in an extremely professional, friendly and pleasant manner. I would not hesitate to recommend them to anyone wishing to buy, sell or rent a property. They are excellent.PositiveResponsiveness, Quality, Professionalism, Value

Jennifer · 24 October 2020