Highgate Homes Preston reviews

★★★★★ 1/5

Google

Worst experience ever, completely waste of time. Told us one time on the message and turned up another time. Completely ruined my schedule and my partners schedule. So had to waste money on Uber twice. Couldn’t even see the house properly.

Aleena · 10 April 2026

★★★★★ 5/5

Google

Excellent Alex made it smooth for me to come in

Vicky · 15 November 2025

★★★★★ 5/5

Google

I would like to commend Declan for his prompt and professional assistance in arranging access to the property at short notice. He efficiently coordinated with all tenants and ensured everyone was informed about the electrician’s visit. His clear communication and proactive approach made the process seamless and greatly appreciated. Thank you very much Declan

Ad · 10 December 2025

★★★★★ 5/5

Google

Shaun and Declan were both exceptionally professional. Both were friendly and helpful. Shaun took the time to understand our needs as first time renters, ensured we had all we needed. Declan was super efficient at ensuring our application was processed quickly and smoothly. They were flexible and dealt with any concerns we had, ensuring we moved into a clean and ready home. Shaun was very accessible to discuss our plans. If you plan on being a good tenant and want to work with a good agent, they are great and as a landlord, I would recommend their thoroughness in securing quality tenants as quickly as possible.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 24 October 2021

★★★★★ 5/5

Google

The Team at Highgate Homes are a very professional and friendly team. They went through the whole process of putting my house up for sale to completion,explaining and helping me in any way,no questions were unanswered big or small,or stupid..!! They always reassured me and put me at ease through the whole process,nothing was too much for them,from answering questions,booking viewings,scanning documents for me,and friendly chats on the odd occasions I went in to branch. The Director Shaun was fantastic all the way through the sale,keeping me in the loop,chasing up buyers details,guiding me through the process. He told me from our initial appointment not to worry he would definately get the house sold for me,and he did on the very 1st day.. SOLD IN A DAY !!! I’ve only one regret I’m relocating so can’t rely on him to help with my new house sale….. I’ve already referred a few of my friends and customers to Highgate Homes. I also used their recommended solicitors,who were also excellent. Many thanks to Shaun and the Team 😊PositiveResponsiveness, Professionalism

Michelle · 24 October 2021

★★★★★ 1/5

Google

Had an appointment to view a house at 9:30 AM. Waited outside for 20 minutes and no one showed up. I called the agency, and they said they’d find out what happened and call me back, but they never did. I called again, and they told me someone would be there in 5 to 10 minutes. At that point, I told them I was leaving. Extremely unprofessional.

Parshant · 9 August 2025

★★★★★ 5/5

Google

What a fantastic service Declan and Umar made making our move to Preston so much easier. They were patient and so helpful. would highly recommend . THANK YOU.

Chris · 7 April 2025

★★★★★ 5/5

Google

Declan is always very helpful and professional.

Reece · 15 November 2025

★★★★★ 5/5

Google

I don't think I've ever had such a kind and helpful experience with an estate agent like I have with Highgate Homes. They made the process of my house sale very easy and understandable for a first time buyer. They were very speedy with responses to enquiries, and very reassuring throughout the process. I would highly recommend buying, selling, or renting through Highgate

Cherry · 9 August 2025

★★★★★ 5/5

Facebook

It started with a difficult decision for me to make back in September, after living at my house for 31 years. After the initial meet with Shaun, I decided to go ahead with the the listing. . After getting over the asking price, I'm glad I choose Highgate homes AND my house completed just before Christmas too! I was particularly impressed with how they accompanied the viewings. Thank you to Shaun, Declan, Laura and Ali.

Andrew · 23 December 2021

★★★★★ 5/5

Google

Shaun was really friendly and personable, while remaining professional throughout. He always responded to emails/calls and answered our nervous, first-time-buyer questions as well as liaising with our seller for anything he didn’t have an immediate answer to. We found everyone at the team to be a really friendly bunch and nothing like the nightmares we’ve heard from other buyers with different agents. Thanks to everyone at Highgate we have the house of our dreams 💖PositiveResponsiveness, Professionalism

Natasha · 24 October 2021

★★★★★ 5/5

Google

Brilliant lettings service from Declan and the team. As a landlord, I have found this to be one of the best lettings services I have used. The quality of the reports and tenant checks is very good and the responses from Declan et al are very speedy - exactly what we wanted as a landlord. Definitely recommend and I will certainly be using them myself again going forward

Chandra · 24 October 2022

★★★★★ 5/5

Google

What a breath of fresh air ! I only wish that the house I am buying had been listed with Highgate Homes because having been in contact with numerous estate agents over the past few months, I can confidently say that Shaun and Claire have been consistently the most efficient and helpful agents I have dealt with. From a buyer's point of view, the things that matter happened, my calls were answered quickly by friendly, knowledgeable staff. I wasn't sitting on hold or waiting for callbacks which seemed to be the norm for everywhere else. Viewings were efficiently arranged, and followed up with meaningful calls for feedback which if I was selling a house, is exactly what I'd want my agent to be doing and why I would undoubtedly choose to list it with Highgate rather than elsewhere.

Tina · 24 October 2020

★★★★★ 5/5

Google

Shaun and Umar where helpful throughout the purchase of a property. They intervened when necessary to ensure progress. They were effective in getting us through the door. Thank you for your help and support.

Shofiya · 10 April 2026

★★★★★ 5/5

Google

We have never used a letting agency before as we have always had tenants word of mouth. We could not fault the service Highgate Homes provided from first point of contact to us finalising the tenant. We were kept informed at all stages, any queries were answered quickly and professionally and we had a very good tenant within a week. We would definitely use again and can highly recommend. Thanks Shaun and DeclanPositiveResponsiveness, Professionalism

Tracy · 24 October 2021

★★★★★ 5/5

Google

Great service from start to finish. Very competitive price. Nothing was too much trouble and they kept me informed every step of the way. I had lots of viewings and sold my terrace house quickly. Advice they gave was spot on. I would give them ten stars if I could. Buying, selling or renting, make sure to see these guys first.

Graham · 25 July 2025

★★★★★ 5/5

Facebook

I would highly recommend Highgate Homes. I recently put my house up for rental with them. They found a tenant within 2 days of the listing going live. Shaun and the team are very friendly, approachable and helpful. They used a professional photographer who took excellent pictures of my house making the listing look very good. Having spoken to numerous Estate Agents in my local area, Highgate Homes’ service and customer service stood out above all the others.

Sarah · 20 August 2020

★★★★★ 5/5

Google

Shaun and the team were always on hand to offer advice. We secured a sale for the house very quickly. Would recommend this estate agent.

Melanie · 20 February 2025

★★★★★ 5/5

Google

Professional outfit Alex and Declan were a pleasure to work with

Property · 10 May 2026

★★★★★ 5/5

Google

It’s been an absolute brilliant service from the team and Alex helped out massively so thanks to you all, finally have a place to call home so thank you all

D · 10 April 2026

★★★★★ 5/5

Google

Very professional and helpful. Highly recommended sold my house in less than 4 weeks. Great 360 video of the property.

Michael · 10 June 2026

★★★★★ 5/5

Google

This is the first time I have used Highgate Homes, an excellent and professional service from start to finish in helping me find a good tenant and making the process as smooth as possible. A big thanks to the team: Declan, Joe and Shaun who all worked together and efficiently to get the property marketed and letted within a short time. Very friendly, approachable and it’s great to work with a local independent agents. I highly recommend them!

Jim · 22 October 2024

★★★★★ 5/5

Google

I cannot fault Highgate Homes. ☺️ They went above and beyond to help us in completing for our new home . From chasing both solicitors to calling me with updates . Thank you for all your hard work....especially Shaun, Declan and Laura . You are all Amazing !

Brunetta · 24 October 2023

★★★★★ 5/5

Google

Had a great experience with Highgate homes. ( letting a commercial property ) All the staff were professional especially Umar and Declan. Declan in particular was accommodating in meeting my needs. Well done keep up the good work.

M · 28 December 2023