5/5
GoogleJust sold a house in preston with guildhall sales and lettings ,great pricing structures along with very professional services , would highly recommend this company if anyone buying or selling .
Trusted Agent profile · Preston
Guildhall Residential Lettings Preston reviews
★★★★★
215 reviews across 3 platforms
441 Blackpool Road, Ashton-On-Ribble, Preston, PR2 2LE
Guildhall Residential Lettings's office in Preston, at 441 Blackpool Road, is rated 4.3 out of 5 across 215 reviews on three platforms, including 195 Google reviews rated 4.4.
Reviews
Every review we hold for the Preston office, from every platform, shown as written. First names only.
Google3/5
Yellhouse inspection then they wrongly say i'm in arrears with rent
Had a house inspection. Robert Sheilds came round to do the inspection who's there director. They have four women why do i get him. He's a horrible horrible man. He invaded my personal space in the kitchen and started jabbing his finger at me. Then he made innappropriate coments about a front door i installed on leaving thankfully and good riddance. I'm not homosexual. The next day they inform me by e mail i'm £225 in arrears. They send me a "statement" i check my bank online. and have always paid them on time usually early. Avoid Robert Sheilds he is horrible and unfriendly
5/5
GoogleGreat experience with the team at Guildhall in what was a tricky buying process for myself. The team remained positive and supportive throughout. Grateful for the help and would recommend ***
4/5
GoogleThe whole transaction was expertly dealt with professionally by Abbie and Becky and all the team, wouldn't hesitate to recommend to anyone who needed help with anything whilst selling Thier property,thanks for all your help.
5/5
Yellgreat staff
Great staff. Professional and friendly. Repair structural damage quickly and efficiently. Kate is lovely. Rented from them for seven years. And hope to continue. Pleased with there service
5/5
GoogleFantastic from start to finish they sold our apartment within weeks and kept us up to date all the way would highly recommend
Agent replied · 15 June 2024
Thank you for taking the time to leave us such lovely feedback.
5/5
GoogleI HAVE BEEN RENTING A PROPERTY FROM GUILDHALL LETTINGS FOR OVER 5 YEARS, FROM THE DAY GILLIAN SHOWED ME THE PROPERTY, AND I STARTED RENTING FROM THEM ALL MY OLD,NEW TENANCY AGREEMENTS AND ALL MY PAPER WORK THEY HELPED ME ALL THE WAY THROUGH, FROM LAUREN AND ALL THE STAFF HAVE HELPED ALL THE WAY THROUGH. VERY KIND,FREINDLY,POLITE,AND VERY PROFESSIONAL STAFF AND SUPPORT THANKYOU.
1/5
GoogleI agree with persons comment above we received 70% of our bond back when promised more especially having to put with the house having raw sewage running under the kitchen floor in the early days kitchen cabinet coming away from the wall which could have seriously injured my 3 year old at the time. All I can say is becareful who the landlord is and don't be taken in by conspicuous letting agencies. I may not be the named lease holder but I lived with one. Really poor service I'm not going to name people though. Not fake it's a reality very poor letting agency.NegativeQuality
1/5
GoogleDisgusted with the way I was treated. Would never try use them again. We applied for a property, I was willing to put 6 months rent upfront. Sent in application form. Then got told we needed a Guarantor being unemployed, my father said he would, but doesn't own his own house, Guildhall said they would over look it. We sent that paperwork back, then get told father has has to fill tenancy agreement aswell, so sent that back. After nearly 2 weeks and all that, got told someone else has put in an application. I phoned up numerous times to find out what was going on, and got told "Because we didn't fit their criteria, being unemployed and had pets, the other application has got the property."
5/5
GoogleI contacted Guildhall Lettings after a horrible experience with my previous landlord that left me feeling very unsafe at my old flat. I explained to them why my safety was now compromised and that I needed to move into a new flat ASAP. Guildhall Lettings processed all the paperwork for the new flat very quickly in order to help get me safe. All the staff were all so empathetic and compassionate to my situation and ensured me that I would feel safe at the new flat they are leasing to me. They ensured that the alarm system and video security intercom in the flat was working to ensure I would feel safe in my new flat. They were all so friendly and always made sure to make me laugh as they understood that I was very stressed because of my previous landlord. The new flat is amazing and they have given me a complete written guide as to how to maintain the property to a good standard. Their leasing contract is very professional in order to protect both the landlord and the tenant. Additionally, their pricing for the flat is more than fair and is in a very good condition. I would definitely recommend that if you are looking to buy or rent, Guildhall Lettings should be your go to people! I really cannot fault them at all as they helped turn such a horrible situation into a really positive new safe beginning for me. It really is true when they say "Not all heroes wear capes". Thank you so much to Guildhall Lettings for everything, I would recommend them over and over again!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic service from Becky and team 🥳 …
5/5
GoogleWe had Guildhall come to price up our property and they were very professional, respectfull of the house and our circumstances. Ultimately we ended up taking a PX from a new build developer but hey came to check in after the house being up for a few weeks and provided a little goody bag and advent calendar which was very thoughtfull.
5/5
GoogleMy partner and myself used guildhall for 10 years as tenants in a couple of their properties. As an estate agent I would rate them as the best we ever used, and we have used several over the years. Guildhall respond to issues promptly. They are exceptionally professional with a genuine interest in those they serve. Roy & Lisa G
1/5
Facebookillegally renting our properties, even after realising their mistake. fraudlent company. court papers in.
5/5
GoogleVery helpful Kept me updated Strongly recommend
5/5
FacebookBeen with guildhall 9 years over 2 properties and they’ve just been fantastic letting agents. All the staff are a pleasure to deal with and the communication is great. They’ve always done their best to deal with any request and go out of their way to help. Had most dealings with Katy and Lauren over the years and they are very down to earth, approachable members of staff who will help any way they can. We’ve been really lucky to have stayed rented with them over various properties and cannot recommend them highly enough. They really look after their tenants and have protected us perfectly :) thanks so much guildhall Lettings!!
5/5
GoogleI have been a tenant for the pat 2-3 years and it has been such a positive experience. They are quick to deal with any issues and so friendly and accommodating. Especially enjoyed meeting Kate she has been lovely and I am sad to be moving on as she always takes the time to get to know you and build a relationship absolutely lovely woman and massive asset to the company customer service is amazing. Thankyou for making my time and experience an enjoyable one!
1/5
GoogleIllegally rent properties out, even after realising their mistake. Court papers in. Avoid
5/5
GoogleWe used Guildhall sales recently and we were very happy with the service provided.
Agent replied · 15 June 2024
Thanks for your feedback Danny!
1/5
GoogleAVOID AVOID AVOID. I'm really disappointed with this company. I thought they were all really nice. But when you move out, that's when they start rubbing their hands together... "We didn't get your notice, we want another month" "The paint WE gave you doesn't match the walls, so we're going to have it re-painted and charge YOU!" "We're going to get our contractor in to move an oven shelf"!!!?!? (I said I'd do it, but NO, it needs a contractor) What an awful way to treat tenants who actually helped with some of the new house settlement problems that can happen (like caulking the stairs etc). The house was immaculate My solicitor is going to have a field day with this!
5/5
GoogleI rented through Guildhall for 4 years and always found the team to be professional, helpful and friendly. I would have continued renting the property but was eventually in the fortunate position of being able to buy my own home. Guildhall lettings were great, as this can be a stressful time with expected plans changing, but they were very understanding and helped in every way to make leaving the property easy. We had our full deposit back about a week after we left, just as agreed and expected.
1/5
YellLandlords beware
Landlords beware (particularly one on Cadley Causeway)! This agency does not do all the proper checks on potential tenants - they were told that told that the applicant was 'staying with friends & family' when in fact they were living in another rented house which they left in a disgusting state, owing 2 months rent and which is costing approximately £2000 to bring back up to standard. If a full check had been made, possibly requesting a bank statement or payslip they would have found out that they weren't living with 'friends & family!!
1/5
GoogleLiars! Never return phone calls! These guys just never return phone calls unless you give them 15 phone calls chasing them up. Example: 12pm - phone call to guild hall Me: Can i speak to Gillian Chris (Guidhall): She's just having her lunch, she said she'll call you back in an hour. 5pm - no phonecall Me: Can I speak to Gillian? Chris: she's gone home. What?? And they lie so much. Me: can I speak to Lauren? Chris: Let me see if she's in. *places me on hold*. Where do you need to look to see if she's in Chris, you all sit in one office. You can see if she's in. what he means to say is 'let me see if she wants to talk to you'. Terrible service. Liars. Ignorant people.
1/5
GoogleIf you're a tenant with Guildhall Lettings then I feel sorry for you. Genuinely. Truly. Let me start by saying I have never left a bad review for anyone before. I am not a complainer but with this agency, I am left absolutely shocked and infuriated. My wife and I let a property for over 4 years. We are good honest people, paid on time, didn't give grief, solved problems ourselves. Paid over £30,000 to guildhall, which helped cover their wages. Now they are withholding our deposit because there is some mould on the bath sealant and want £45 for it. They are saying it's 'disgusting and a cleanliness issue'. Can you believe that?? Attached are some photos of the bath sealant on the day we vacated. The long part is nice and white. And the shorter part has some mould on it, which I believe has spread from the mouldy bath panel you can also see. Now this mouldy bath panel fell off last year due to rot. Guildhalls contractor came to screw it back in. The contractor stated 'you really need a new bath panel. As the water from the shower is making it rot, and it's not drying as there are no windows or ventilation in the bathroom.' Did guildhall replace it at his recommendation? No. They didn't. So we continued to live with this rotting bathroom. It is also the general view, that should bath sealant need changing, if it is over a year old (which in this case it is) then it's a fair wear and tear issue for the landlord to put right. It is also common knowledge that bath mould builds due to damp and poorly ventilated conditions. Such as this bathroom with no windows and an extractor fan built in the 1950's that's past it's retirement age. It is also to be noted, that when we moved in, the bath sealant had blobs of mould on it (guildhalls photos on the day of check in prove this), but apparently it is ok for tenants to move into mouldy bath sealant properties but it is not ok for the landlord when she wants to move back in (in this case the landlord is moving back in). Do you see who guildhall have a preference towards...? So 4 reasons why I refuse to pay £45 for this bath sealant. 1) the mould has spread from the rotting wood 2) there is poor ventilation in the bathroom 3) the bath sealant is over a year old and a landlord issue 4) they put us in a property that had mouldy bath sealant in in the first place. I said no to paying. And the staff have been unbelievably RUDE and CONDESCENDING. Lauren King, Gillian Connolly, AND ROBERT SHIELDING have called us 'unclean'. Robert shielding, when I spoke to him was actually quite abusive and shouted 'I can't believe you left the property in such a disgusting state!' If you ever wondered where the staff get their rudeness and arrogance from then look no further. Attached are the photos I took when we left the property on 26 th September, Excuse the mouldy bathroom - there's nothing we can do about rotting wood panels and stuffy bathrooms - but please tell me, is that flat left in a (I quote) 'disgusting state' as stated by the owner Robert Shields? My wife spring cleaned the whole flat every week. Looks like they are exaggerating and dramatising the whole situation. But little did they know that I took photos before I left the property. Robert and his staff don't seem to understand that tenants are the ones that pay their wages. Whilst they are sucking up to landlords, they forget that it's OUR £30,000 that they've been taking a cut out of. They treat tenants with such disrespect. Look at the other reviews people have left. This is no longer about the money. It's about the principle of it all. It boils down to this letting agent treating tenants like scum and thinking they can get away with it. It's about making sure they change their ways and start talking with respect and be FAIR to those that pay their wages. Ps we're taking them to court. UPDATE: reading the response below- the issue is the bath sealant. Guildhall are still saying it's black. No it's not. See photos attached. Chasing up the return of OUR money is not harassment. All facts I stated are 100% true
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