Farrell Heyworth Preston reviews

Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted. All the best, Chris Heyworth, Director

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Liam provided you with excellent service and was able to assist you with your property enquiry. We pride ourselves on having a team of professional and friendly staff, and we're glad to hear that Liam lived up to your expectations. Thank you for choosing our Preston branch, and we hope to be of service to you again in the future! Best regards, Jeremy Collins - Director

Thank you for your positive feedback about Katie in Lettings! We're thrilled to hear that she's been proactive and attentive to your property needs, ensuring you're kept informed every step of the way. It's great to know that she's made such a positive impression on you and that you would recommend her services. If you have any further questions or need assistance in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

We're delighted to hear that Liam Taylor and our team were able to promptly address your questions and provide helpful assistance. Thank you for recommending us! If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your kind words. We're thrilled to hear that our staff's professionalism and attentiveness made a positive impact, and that they went above and beyond to ensure everything ran smoothly. Your recommendation means a lot to us. Please don't hesitate to reach out if you need anything in the future. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave us a positive review! We are thrilled to hear that Katie and our team were able to provide you with excellent service and help you find a suitable property quickly. We appreciate your recommendation and look forward to working with you again in the future! Jeremy Collins - Director

Thank you for sharing your positive experience with Farrell Heyworth! We are thrilled to hear that Natalie provided you with the patience needed to secure your forever home. We wish you all the best in your new home and look forward to assisting you in the future. Kind regards, Jeremy Collins - Director

We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients. We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter. Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers. Thank you for taking the time to share your feedback with us. Best regards, Jeremy Collins - Director

Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. Chris and the team will be doing everything they can to get the right outcome for you and would be delighted to discuss any aspect of your sale going forward. All the best, Chris Heyworth, Director

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I have taken the time to discuss this matter with our Preston branch team who would be more than happy to assist you in viewing the property upon demonstration of proof of funds. So you are fully clear I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director

We're thrilled to hear that you had a delightful experience with Liam Taylor and the rest of our team at Farrell Heyworth! Providing helpful and supportive service from start to finish is our goal, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, feel free to reach out to Liam and the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. We were very surprised to hear that you had not received the full virtual viewing video for the property you expressed an interest in. Clearly there has been a failure to send this out to you, for which I can only apologise. We have provided thousands of virtual viewings since this time last year and I can assure you that it is rare for a mistake to occur. I appreciate you bringing this to our attention. Kind regards, Jeremy Collins - Director