Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKatie Ward, professional ,good communication, found us lovely tenants.Highly recommended 👌 …
Karen · 14 May 2024
Agent replied · 13 June 2024
Thank you for your kind words and recommendation! We're delighted to hear that Katie Ward provided you with professional service and effective communication, resulting in finding lovely tenants for your property. If you ever need assistance in the future or have any further feedback, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GooglePositive experience all round. We mainly dealt with Natalie throughout the selling process and she was very helpful, knowledgeable and friendly. Would definitely recommend 👌 …
Dave · 14 June 2021
★★★★★ 1/5
GoogleAs a landlord we received absolutely atrocious service. It is clear that neither the Directors or branch managers have a clue what the staff are doing. Do not touch this organisation with a barge pole.
Steve · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleLily kept us fully informed every step of the way , both in buying and selling, and acted as a very useful bridge between solicitors and clients as well ! Thoroughly recommend
A · 15 June 2019
★★★★★ 5/5
GoogleWe had a difficult sale due to a bereavement but Natalie handled it like a pro. Excellent service would highly recommend. Thank you team.
Susan · 14 June 2023
Agent replied · 13 June 2024
Thank you for your kind words about Natalie and the team. We're glad to hear that we were able to help during a difficult time and that our service was to your satisfaction. It means a lot to us to receive such positive feedback and we're glad that we could make your experience a positive one. Thank you for choosing us and we hope to be of service to you again in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe used Farrell Heyworth to sell a property and within the week we had a buyer ! Very happy with the service we received
Ella · 14 June 2023
Agent replied · 13 June 2024
Thank you for choosing Farrell Heyworth to assist you in selling your property. We are thrilled to hear that your experience with us was a success and that we were able to find a buyer for your property within a week.
At Farrell Heyworth, we strive to provide efficient and effective services to our clients, and we are delighted that we were able to meet your expectations. Selling a property can be a significant milestone, and we are honored to have been a part of your journey.
We appreciate your positive feedback and are grateful for the opportunity to assist you. If you have any further questions or if there is anything else we can do to support you, please do not hesitate to let us know. We are here to help.
Once again, thank you for choosing Farrell Heyworth. Congratulations on the successful sale, and we wish you all the best in your future endeavors.
Best regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleFirst time I've used the mortgage advicer Anil Parmar
And have received a very professional service. And been kept up to date with every detail no matter how small. Would 100% recommend this guy's
Kumar · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleFantastic support from the start and specifically Shelley has been amazing, everything goes really quick and so friendly, the service would be highly recommended.
Ben · 14 June 2021
★★★★★ 5/5
GoogleDan and his team fully appreciate the type of investment properties we are looking for and has delivered within 24 hours to my requirements, long may this continue.
Ron · 14 June 2020
★★★★★ 1/5
GoogleDon't bother, they won't show up for the viewing. Traveled all the way from Manchester to view one of their properties. I waited for half an hour, when I called the agency up, they said I wasn't in the system. Now, why on earth would I travel, if I didn't have a viewing! An agent not showing up for a viewing, is already a red flag, and their response just goes to show their poor customer service... All signs, to an unprofessional agency.
Dance · 15 June 2018
★★★★★ 5/5
GoogleKatie W was very effective and professional with the letting process, thank you so much!!+
Lorena · 16 December 2023
Agent replied · 13 June 2024
Thank you for your kind words regarding Katie W's effectiveness and professionalism in the letting process. We're pleased to have provided a positive experience for you. If there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleChris plumpton has been very professional and helpful and talked me through all the stages of selling my house. Making me feel confident with the process and helping me to feel better
Liz · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear how Chris and the Preston team have gone out of their way to make your home selling process as easy and successful as possible.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe whole team were amazing, sold our property so fast, and we also bought through Farrell Heyworth Preston with great help and advice throughout also used the in branch mortgage broker and solicitors advised both great. Thanks for a great experience no stress at all.
Alex · 15 June 2019
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service, particularly as we were also able to help you become legally and financially prepared for your sale as well. We’ll pass your kind words on to the team, who will be very pleased to hear your experience ewas stress free. All the best, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleHad appointment to view a property. Agent did not turn up. Contacted agent, they said I could no longer view the property as a financially qualified offer was made. Not accepted by the vendor as vendor was out of country, offer was simply made.
Katrina Chinn can be VERY rude on the phone and needs to work on her telephone manner.
I'm quick to give credit when its due. For me to leave a negative review, you really have to push my buttons. This is exactly what they have done.
Ibby · 15 June 2016
★★★★★ 5/5
GoogleHighly recommend using Farrel Hayworth! Olivia was really helpful with suggesting and viewing houses and helped find an amazing deal for my mortgage.
Thanks again !
Danielle · 14 June 2020
★★★★★ 5/5
GoogleWe had some poor experience from another local estate agents and asked Farrell Hayworth to intervene. Shaun looked around our property and stated there would be no trouble selling. Being somewhat jaded we took this with some skepticism. However within two weeks we had our property under offer and at a great price.
These guys do exactly what there say, straight to the point and excellent at keeping you updated on progress.
Highly recommend
Brian · 14 June 2020
★★★★★ 5/5
GoogleFantastic communication throughout the whole process, kept us informed at all stages and everything went smoothly.
Would definitely recommend this company
Lisa · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that our Preston team were able to provide you with a friendly and professional and service during the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleGareth came to value our bungalow and straight away reassured us of the service he could provide. We were not disappointed, we were kept informed of the progress with regular updates from Sophie.....and plenty of contact. They really pushed our bungalow and we had plenty of viewings and sold very quickly. We will definitely use them again. Selling or buying a home is extremely stressful, but was made so much easier by the friendly helpful staff.
Jane · 15 June 2019
★★★★★ 5/5
GoogleCame in looking for a 1 bedroom flat. Russel was extremely helpful finding me a wonderful place. Thank you to Shaun and Olivia for assisting.
Abi · 14 June 2020
★★★★★ 1/5
GoogleSpoke to someone called Chris Forgot about a appointment asked if I could be there in 10 minutes was rudely spoken to and then hung up on when asking to rearrange.....
To be honest not all the staff are like that there but was disappointed
Danny · 15 June 2018
Agent replied · 13 June 2024
Hi Danny, Thanks for taking the time to leave us a review. We're really disappointed to hear that you've received unsatisfactory service, particularly when attempting to arrange a viewing of one of our clients properties. Are you still looking to view the property? If so please can you forward your contact details along with the address of the property to marketing@farrellheyworth.co.uk and we will contact you to rearrange a viewing at your earliest convenience. Kind regards, Laura Gittins | Marketing Manager | Farrell Heyworth
★★★★★ 5/5
GoogleHonestly such an amazing process, the whole team were so helpful the whole way through. Mandy, Shelley and Emma Tyson all helped me so much and I honestly cannot thank you all enough!PositiveResponsiveness, Quality, Professionalism, Value
Miks · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am delighted that Mandy, Shelley and and our proactive Preston team have provided you with such a great service. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI met with the office viewer yesterday, a lady called Ann. What a really polite and informative lady. She took the time to answer the questions I had to the best of her ability. I thought I would comment on this as I have viewed several houses recently and simply had a door opened for me and that is it! People like this are so important and yet probably not praised enough.
Ak · 14 June 2020
★★★★★ 5/5
GoogleReally fantastic service from the team. They managed to arrange a viewing on a property in less than 24 hours, resulting in us having an offer accepted. Really friendly, professional and efficient. Thanks for everything so far. Amy and Gary
Amy · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am delighted to hear that the team have been able to find a buyer for you so quickly. They will now be working hard behind the scenes to ensure your sale is successful.
If you have any questions or need any further assistance the team would be delighted to help.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleExcellent service from start to finish, Olivia who dealt with us mostly was lovely and very patient at answering any questions we had regarding our sale.
Shaun who came round to take photos etc made us feel very at ease with the whole process.
They managed to sell our property in just a few weeks!!! Amazing!
Thank you all at Farrell Heyworth Southport, we would without doubt recommend your services to anyone.
GT · 14 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
