Trusted Agent profile · Preston

Farrell Heyworth Preston reviews

4.3

★★★★★ Great

355 reviews across 1 platform

309, Garstang Road, Fulwood, Preston, PR9 0NW

Farrell Heyworth's office in Preston, at 309, is rated 4.3 out of 5 across 355 reviews on 1 platform, including 355 Google reviews rated 4.3.

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4.3 / 5

355

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Preston office, from every platform, shown as written. First names only.

5/5

Google

A big thank you to Liam and Fulwood Office Team. Excellent service, very friendly and helpful.

Ireneusz · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to express your appreciation for Liam and our Fulwood office team. We are delighted to hear that you received excellent service and found them to be friendly and helpful throughout your interaction with us. At Farrell Heyworth, we strive to provide outstanding customer service and create positive experiences for our clients. Liam and the Fulwood office team are dedicated professionals who take pride in delivering exceptional service, and your kind words serve as motivation for us to continue our efforts. If there is anything else we can assist you with, please don't hesitate to reach out. We value your feedback and are grateful for the opportunity to serve you. Thank you for choosing Farrell Heyworth, and we look forward to being of assistance in the future. Best regards, Jeremy Collins - Director

1/5

Google

Phoned up to book a viewing and they didn’t get back to me. TWICE. So I’ve just been round to the house to tell the seller that they should probably use a different estate agent. The lady actually told me that she hadn’t been told at all. I’m sure they’ll blame it on being busy, but if any potential sellers are reading this then I would advise you to use a more competent agency.

Martin · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. I'm sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. Farrell Heyworth conduct 1000's of successful viewings every year and I am extremely surprised and disappointed, as I'm sure you are, to hear this has gone wrong in your case. We would still like to assist you to find the right property and out team would be delighted to hear from you. Kind regards, Jeremy Collins, Director

4/5

Google

Very unpleasant experience with anticipated move in being cancelled at last minute without us being kept informed. However subsequent to this Jonathon has been very helpful in finding us a replacement flat.

Mary · 14 June 2021

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. I'm very pleased to hear that Jonathan and the team have managed to find you an alternative property. Customer service is extremely important to us and your custom is highly valued. We wish you all the best in your new home. Kind regards, Jeremy Collins - Director

1/5

Google

Very poor and disorganised service. I’m a cash buyer and spent time in the penwortham office providing proof of funds and details of what I was looking for. They e mail me details of a house I’d tried to view days before but was told was under offer, then a property I’d tried to view 9 months ago was relisted at 4pm Saturday (when they close). No attempt to contact me as an interested buyer , phone not answered at 4.01pm, and I now have to wait till monday to try and get through. Generally it takes 30 minutes to get through on the phone.

Tracey · 14 June 2021

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I'm confident that our Preston team will be doing everything they can to help you to find the perfect property but if you have any concerns at all please feel free to speak to the Branch Manager, Chris plumpton who will be able to resolve them for you. Kind regards, Jeremy Collins - Director

5/5

Google

Worked with Taylor to purchase a house - she was extremely professional and always helpful throughout. I thoroughly enjoyed working with her and will be keen to buy from the agency again.PositiveProfessionalism

Chandra · 14 June 2021

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start sale and during your search for a new home by Taylor and our Preston team. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

1/5

Google

I have already sold my house and am a cash buyer, but I have moved the money into different bank accounts due to financial safety reasons. Farrell Heyworth would not let me view a property without first being able to show I had all the funds available in one account, so I am unable to view any of their properties that are for sale. Are the various property owners aware that they could potentially be missing out on a sale?NegativeProfessionalism

David · 14 June 2021

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I have taken the time to discuss this matter with our Preston team. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director

5/5

Google

I have been looking for a property to rent in Preston for a few months now, and Farrell Heyworth are by far the best letting agency I've dealt with. I have spoken to 4 people @ Farrell and every single one have been amazingly helpful and we found a property after a few days of looking and they've been so responsive and great throughout the process. I would definitely recommend Farrell to anyone, thank you for all your help :)PositiveResponsiveness

Kirsty · 14 June 2021

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

I really commend Jonathan Grundy for the amazing job he did. He helped my family to secure a lease within three days of initial contact, the same property we were unable to secure with a different agency. He interceded for us with the landlord and followed it up personally and kept updating us on progress. Jonathan Grundy and Farrell Hayworth were really amazing. Thanks.

Delight · 14 June 2021

5/5

Google

Excellent agency and would highly recommend. After seeing a video of the property my partner and I instantly knew it was for us and jumped at the opportunity to view the property in person that very same day. Within a few hours the application process had started and has run seamlessly throughout. The contract and inspection reports have been very well done and the team have been very efficient at answering our questions. Jonathan and Mandy have been great throughout the process. Thank you for finding us a lovely home. 😊

Natalie · 14 June 2021

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. I am so pleased that Jonathan, Mandy and our Preston team were able to help you find your new home and were able to give you the professional advice you needed. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Taylor has been very responsive and professional. She is very friendly and understood our needs resulting in a successful purchase of our new home.PositiveResponsiveness, Professionalism

Joanne · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team have been able to help you. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

5/5

Google

Only good things to say for farrell heyworth. Our purchase on a house was fallen through from a different estate agent and a house came up on farrel heyworth website and we rang them instantly. Since we came to contact the staff went above and beyond to help us specially Taylor. We are so grateful and thankful for all their help and chasing on behalf of us. What a great team definitely recommend.

Giorgos · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. I am delighted to hear that Taylor and the Preston team team were so helpful during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best in your new home. Kind regards, Jeremy Collins, Director

5/5

Google

Couldn't be more pleased with the service from Farrell Heyworth Fulwood. Blake was available for any and all inquiries, and was very attentive to my needs. He was professional but personal and I couldn't be more thankful for all his help. He found me the perfect next home :) Thank you Blake and thank you Farrell Heyworth!PositiveResponsiveness, Quality, Professionalism, Value

Kirsten · 14 June 2021

1/5

Google

Con estate agent gave the house to another buyer even after my offer had been excepted and I had instructed solicitors paid for a survey and searches, because someone offered more 3 months later. They like to push the prices up creating a bidding war making thousands on peoples miseries. Lied to me time and time again. Stay clear.

Adam · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions. We hope you find your ideal home quickly and our team are still here to help. kind regards, Jeremy Collins - Director

5/5

Google

Can not believe how on the ball and efficient Farrell Heyworth have been with advertising my house! Special thanks to Taylor who lined up four proceed able viewers in the first few days with an acceptable offer in the first week! So happy to be now looking for next home! Top marks to Taylor Ten Stars!PositiveResponsiveness, Quality, Professionalism, Value

Amanda · 14 June 2021

5/5

Google

Chris and the team have been supportive throughout the sale of two houses. They have always been friendly, kept us well informed and responded in a timely manner to all queries.

Jill · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your properties. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. If and when you need the services of our team again they would be delighted to hear from you. All the best, Chris Heyworth, Director

5/5

Google

A sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.

Margaret · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best with your search. Kind regards, Jeremy Collins, Director

5/5

Google

Hannah is a very energetic person and she makes every effort to get the job done seamlessly. I would definitely recommend using the Preston branch to let your Property, first class thank you.

Baz · 15 June 2019

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.

5/5

Google

Katie ward and the team a Farrell heyworth were amazing. They were very helpful throughout the renting of my property. Katie ward was always available for help, and acted as an excellent liaison . Their service is much appreciated and I would definitely recommend them to anyone renting their property.

Bp · 27 December 2023

Agent replied · 22 October 2024

Thank you for your kind words! We're delighted to hear that Katie Ward and the team at Farrell Heyworth provided you with amazing service and were helpful throughout the renting process of your property. We appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Katie ward and the team a Farrell heyworth were amazing. They were very helpful throughout the renting of my property. Katie ward was always available for help, and acted as an excellent liaison . Their service is much appreciated and I would definitely recommend them to anyone renting their property.

Roy · 16 December 2023

Agent replied · 13 June 2024

Thank you for your kind words! We're delighted to hear that Katie Ward and the team at Farrell Heyworth provided you with amazing service and were helpful throughout the renting process of your property. We appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Great service, thank you Natalie for all your help.

Nil · 14 June 2023

Agent replied · 13 June 2024

Thank you for leaving a positive review! We're glad to hear that Natalie was able to provide great service. If you have any further property needs in the future, please don't hesitate to contact us. All the best, Jeremy Collins - Director

5/5

Google

Taylor has been extremely professional throughout my house sale, and continues to keep me updated throughout the sales process.

Nicky · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best with your search. Kind regards, Jeremy Collins, Director

4/5

Google

Great service from the team at Farrell Heyworth Fulwood. Both Taylor and Christopher were very helpful with prompt communication.PositiveProfessionalism

Nipul · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best with your search. Kind regards, Jeremy Collins, Director

5/5

Google

We used Farrell Heyworth in Preston as our estate agent to sell our property and couldn't recommend the branch service highly enough. From the expert valuation and photography of Richard, to the sales negotiation and regular contact from Nicola and her colleagues, we had a great response and numerous offers culminating in agreeing a sale in 13 days. We used the recommended conveyancing team recommended by Farrell Heyworth and we are pleased to say that we completed the sale recently. All in all, a brilliant job and its all thanks to the team on Lune Street - thanks again! Lee and Natalie

Lee · 15 June 2019

Agent replied · 13 June 2024

Hi Lee & Natalie, Thank you for taking the time to leave a review. We're delighted you had such a great experience when selling your property and that everything progressed so quickly! Please don't hesitate to get in touch if we can be of any further assistance. Wishing you all the best, The Farrell Heyworth Team

5/5

Google

Brilliant estate agents. Have been so helpful with the selling of a much loved home. Keeping me informed at every stage. Chris in particular has been amazing, even to the extent of running me around in his car! The whole team are friendly, informed and make you feel welcome at the office. They have all made the difficult process of selling a house a little easier. Would definitely recommend them if you are selling your home.

Eleanor · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Farrell Heyworth's Google reviews

Questions about Farrell Heyworth Preston

How many reviews does Farrell Heyworth Preston have?

Farrell Heyworth's Preston office has 355 reviews across 1 platform: 355 on Google.

What is Farrell Heyworth Preston's rating?

Farrell Heyworth Preston is rated 4.3 out of 5 across all 355 reviews, and 4.3 out of 5 on Google from 355 reviews.

Where is Farrell Heyworth's Preston office?

Farrell Heyworth Preston, 309, Garstang Road, Fulwood, Preston, PR9 0NW.

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