Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have spoke to a few members of staff at Farrell Heyworth throughout my house searching process. Each time they have been extremely friendly, professional and knowledgeable. I have been lucky enough to now find a property through FH and Taylor who is now dealing with our sale has already got things through very promptly and has advised us of the next steps straight away. Taylor was very happy for us and her enthusiasm really had a positive impact, especially when our offer was accepted! Thank you and I look forward to continuing the process with Farrell Heyworth.PositiveResponsiveness, Quality, Professionalism, Value
Beth · 24 August 2021
★★★★★ 1/5
GoogleDo not sign up with this agency!!!! Response for any issues you have inside house will be in years . I have been in a house through them for almost 3 years . In my first year my boiler broke it took them to come and fix it 6 months . Later same year , my electric shower broke , it took them weeks to come and fix it . If you email the agency and ask for help they will not do anything they will ask you to fill in a form on their maintenance website and go from there and wait weeks . NOW my meter broke I have no heat inside house , landlord doesn’t fo anything to fix it , it has been days since I am staying in cold I have emailed the agency telling them everything and I have been ignored and I am still ! I have complained about my issues with neighbours fighting all the time not being able to sleep , police is always on that street because of how bad they are !! It ‘rains’ inside house because of landlord not doing anything !! I have called the agency and raised this issue and they have said they will send a plumber to sort this out and nobody turned up ! By leaving this here I hope to get the attention of this agency and I will take this matter further !!
Nu · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. We have investigated this matter but have struggled to identify your tenancy with accuracy as your Google display name doesn't correspond with any of our records. Typically a utility meter will be the property of the utility company your property is connected to. When issues like this are reported to our team we will do everything we can to assist the tenant and landlord to liaise with the utility company to get this issue resolved as quickly as possible. Our tenancy and maintenance teams are here to help. Customer service is extremely important to us, please contact us if you have any further issues so we can assist you.
Kind regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleYou will need to provide proof of funding and mortgage in principle in order to be eligible for a physical viewing with Farrell Heyworth Fulwood. After you send them everything that is required, they can still not show you the property because it has been gone long ago - in my case, BEFORE my first call. They are just too busy to tell you this information but never forget to ask you for financial information in advance and recommend their mortgage advice service to you. I will highly recommend potential buyers to view properties advertised by Farrell Heyworth if you do not mind (a) wasting your time to prepare for all documents and (b) sharing your financial information with them for nothing.
Jack · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleChose these estate agents because they're local and established, but extremely disappointed with the lack of customer service. We don't get updates on our house sale, feedback is minimal when we ask for it and we are fobbed off with 'I'll chase it next week' all the time. We are basically left in limbo with no information with regards to what is going on. When we ask for info we are told they will look into things in another week, so the cycle continues. Delay. Delay. Delay.
We'll be glad when it's all done with so our stress levels can return to normal.
We will never use them again.
We regret choosing them as our estate agent.
We would never recommend them.
Update 1: I was contacted by the branch manager about my one star review and was asked if I'd change it. I said if he could get things moving and get me some info I might do. He didn't respond to me so I didn't amend my rating.
Update 2. After finally completing and moving house we....heard absolutely nothing from Farrell Heyworth. No phone call or email. Nothing. The estate agent of the house we were buying kept us informed all morning and even gave us a card and a bottle of fizz, but our own estate agent Farrell Heyworth didn't even speak to us. It's like we didn't exist.
Update 3. After completion this estate agent have been trying to say we haven't paid them the right amount of money. We paid them via our solicitor exactly what it says on the cost breakdown they provided. What an absolute joke.
If you need a recommendation for a good estate agent try...ANY OTHER ONE JUST NOT THESE. Just check they will acknowledge your sale and that they know how much to charge you first!
John · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I understand you have spoken to our Preston area branch manager recently, our team are disappointed to hear that your sale has encountered some delays. As discussed a number of these issues are not within our control but our team are committed to continue to do whatever we can to assist you with a successful sale.
Kind regards,
Jeremy Collins, Director
★★★★★ 4/5
GoogleSome people will look for a service that offers everything and requires no input from the landlord...you don't get that anywhere!
Farrell Heyworth offers proactive and helpful, they will need your decisions on matters over the tenancy and input to placing new tenants. Work with them to help you make your property work for you.
Seek to work with them, build a relationship and they will work with you to get win-wins!
I've gone from having no one in the house to it being filled within a week...
Ben · 14 June 2023
Agent replied · 13 June 2024
Thank you for your feedback about your positive experience with Farrell Heyworth. We understand that as a landlord, it's important to be actively involved in the decision-making process and working together with our team. We strive to provide proactive and helpful service, ensuring that your property is effectively managed and tenants are promptly placed.
Building a strong working relationship between landlords and our team is crucial, and we appreciate your recognition of our collaborative approach. We are pleased to have been able to quickly find tenants for your property, resulting in a successful outcome for you.
If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We are here to support you and make your property investment journey a positive one.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
★★★★★ 5/5
GoogleFlawless service. Taylor was tremendous in her communication as the property going for sale was an ex rental and was being renovated. She kept her promise and called me bi-weekly. The handover to valuer was also seamless. Richard called and sent us a valuation report on time. And tonight Nicola told us we had a cash offer from an investor. Cannot express how impressed I am from initial contact to market. I can't say a bad word. Very professional. Shame people only report negative experiences mine was outstandingPositiveResponsiveness, Professionalism
Ariana · 14 June 2021
★★★★★ 5/5
GoogleI knew a little about Farrell Heyworth and their reputation before approaching them to sell my property in Fulwood.
Business is about people - I was introduced to Natalie at the very beginning of the process and she has been absolutely superb throughout the whole experience.
For personal reasons, I had to withdraw my property from the market for a short period, which obviously complicated matters, but Natalie took it all within her stride and introduced a new buyer almost as soon as the property was put back on the market.
Communication throughout has been excellent and it was reassuring to know that whatever developments took place, Natalie was always totally on top of the situation - it was almost as if she became my temporary Personal Assistant, not only during the viewing/sales phase but in following up all subsequent enquiries until contracts were exchanged. She was totally 'on my wavelength' throughout the process and I had absolute confidence that she understood my needs and that she would deal professionally with whatever might arise whilst the property was on the market.
Moving house is traditionally a very stressful process, but Natalie's friendliness, communication skills, flexibility and reliability made the whole selling experience so much more relaxed.PositiveResponsiveness, Quality, Professionalism
David · 14 June 2021
★★★★★ 5/5
GoogleI have had the pleasure of dealing with a number of Staff at Farrell Heyworth who have provided me with an excellent service. I would like to give my upmost praise and sincere thanks to Taylor Townsend for her excellent work in dealing with the sales negotiation of a property on my behalf. Her efforts have been outstanding. I would thank David for his superb work in relation to viewings, and Richard who was my first contact with Farrell Heyworth and he really impressed me by his knowledge and the overall quality of service Farrell Heyworth could offer me, an excellent Team. Many Thanks Patrick Kelly.PositiveResponsiveness, Quality, Professionalism, Value
Patrick · 14 June 2021
★★★★★ 5/5
GoogleWe have been so happy with our experience Farrell Heyworth from start to finish.
They have provided fantastic service and excellent communication. Everything has been handled promptly and always there to call whenever we needed advice.
Taylor in particular has been incredible, liaising with our viewers, always providing feedback and information and securing us a fantastic offer when selling our house.
I wouldn't hesitate to recommend the Penwortham and Fulwood team to anyone wanting to sell their house. They offer everything you need and at a reasonable price. Thank you so much Chris, Taylor, Jacqui and team.PositiveResponsiveness, Quality, Professionalism, Value
Chris · 14 June 2021
★★★★★ 1/5
GoogleAbsolutely shocking company, I would not advise anyone to use them. What the person that come out to value says is not how they work at all.
We had to do all the chasing up and they are just bad at communicating with client. They had property 4 weeks and one inappropriate viewing later we terminated our association with them. Been with new company 10 days and had 2 viewings and a few more booked In this weekend.
Alan · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I understand you have corresponded with our Preston and Fulwood branch manager recently and hope this has brought the matter to a satisfactory conclusion.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GooglePhoned up to find out what percentage they charge to sell property they said they don’t know they’re have value it .
Harry · 5 November 2025
Agent replied · 12 November 2025
Thank you for your feedback. At Farrell Heyworth, we don’t advertise a single flat fee because we provide an extensive, tailored service that can vary depending on each individual property and the level of marketing support required. … More
★★★★★ 5/5
GoogleGreat experience with Natalie Eccleston, so helpful and looked after me.
Highly recommended ⭐️⭐️⭐️⭐️⭐️
Mehmet · 16 January 2026
Agent replied · 16 April 2026
Thank you for your five-star review. We’re delighted to hear you had such a positive experience with Farrell Heyworth and that Natalie Eccleston was able to support you so well throughout the process. Providing a helpful, reassuring and … More
★★★★★ 1/5
GoogleFarrell Heyworth have sent me the same email with a link about 10 times. I don't know what it is for. I have tried to contact them to find out what it is through email, phone, Facebook messenger and Twitter, but none of these have been answered. Not quite sure what's happening there!
Theodore · 19 October 2024
Agent replied · 22 October 2024
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced and we take this matter seriously. Unfortunately, we cannot locate your details in our system based on the name provided, but we would very much like to investigate this further to ensure it does not happen again. Please could you contact us at marketing@farrellheyworth.co.uk with your name and contact information, and we will look into this as a priority.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 4/5
GoogleI would like to thank Taylor Townsend for all her help in securing our property. Even though we changed our minds a couple of times she remained very positive and professional during the whole process. I would certainly recommend using Farrell Hayworth in Preston"PositiveProfessionalism
Julie · 24 August 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start sale and during your search for a new home by Taylor and our Preston team.
It sounds like the team have gone out of their way to make buying your new home and achieving the right results during the sale of your property as easy and successful as possible and that you have been given the professional guidance you needed.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleAVOID AT ALL COST
Forget about maintenance for minor repairs, you have to do it yourself
For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater for all your stay in the house, i fixed the smart meter in the house myself.
In particular , avoid PR2 2RT 4 Francis street, the house is full of mould , The house looks repainted when i got it, never knew it was full of mould, i got to know when i started seeing signs during winter, my health was in danger, i left my apartment to squat with a friend,i informed this agency , they said they will inform my landlord and nothing was done…only for my deposit to be deducted for redecoration after i left…
Avoid at all cost, i read reviews , saw the negative result but I went ahead to give them a trial thinking i will have good things to say ….. They are the Worse if not Worst..
PS: i will keep dropping reviews anytime I remember how the said building affected me.
Olami · 18 December 2024
★★★★★ 5/5
GoogleAnil was an amazing mortgage advisor who would give extremely fast response times. He took the time to know us and scenario and found us the best possible options across the board. Very happy with the service received.
Tina · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI dealt with Stevie Hook on a commercial sale which was bought through my company. Stevie was professional, polite, a great negotiator and most important for me she kept me informed throughout the purchase. No complaints from me and would definitely recommend. Thanks Stevie
John · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. I'm delighted to hear that Stevie and the Preston team were able to help you with your commercial property purchase in such a professional manner.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMy partner and I are actively looking at purchasing a property with a high number of them with Farrell & Heyworth.
Blake Bolton has been fantastic in this early stage having set up a number of viewings for us being extremely responsive from the very start!
If you're looking at properties with Farrell & Heyworth and are lucky enough to deal with Blake I can assure you that you will be in competent hands.PositiveResponsiveness, Quality, Professionalism
Barry · 14 June 2021
★★★★★ 5/5
GoogleAt first I was a bit skeptical and nervous about selling my property, but from day one I dealt with Olivia, she made me feel comfortable and confident. Olivia has been nothing short of professional and has been a pleasure to deal with throughout the whole sale. She has always been at the drop of a line to help me out and has gone above and beyond of what she has needed to. After having previously dealt with other estate agents I can easily say Olivia has been far the best and I would 100% look to coming to her in future sales.
Aaron · 14 June 2020
★★★★★ 5/5
GoogleThank you Farrell Heyworth for the professional manner in which you marketed and sold my property, including doing all my viewings for me.
Due to the difficult nature of my purchase, I am grateful that I had such a strong team on my side. Without the help of the team at Farrell Heyworth I would have probably lost my purchase.
I am now happy in my new home and would like to personally thank Russell, Shaun, Olivia and Amanda for all their help.
Mike · 14 June 2020
★★★★★ 5/5
GoogleKaty was brilliant with me. My first time dealing with a home valuation and she helped me tremendously!!! Highly recommend.
Laura · 16 December 2023
Agent replied · 13 June 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that Katy provided brilliant assistance during your home valuation. We appreciate your recommendation and are here to help with any further needs you may have.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleEstate agent Liam is very professional, friendly and helpful and a credit to his team. Always happy to help with a smile on his face !
Kirsty · 14 June 2023
Agent replied · 13 June 2024
Thank you for your positive feedback! We greatly appreciate your kind words about Liam. It's wonderful to hear that he provided you with professional, friendly, and helpful service throughout your experience. We agree that having a dedicated and approachable team member like Liam can make a significant difference.
At Farrell Heyworth, we take pride in delivering excellent customer service and ensuring that our clients have a positive experience. We will make sure to pass on your compliments to Liam for his outstanding work and for being a credit to our team.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help. Thank you once again for your feedback, and we look forward to serving you in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleOMG what can I say. From the valuation on Friday , photographer Monday, on the market Tuesday and sold with 2 weeks 😀 The farrell heyworth team worked so well. Liam and Natalie on the phones answering my every query. David on the back to back viewings and Chris on the ball . I cannot recommend this firm enough with 5 stars as they the most friendly team I have come across x
Hayley · 14 June 2023
Agent replied · 13 June 2024
Thank you for your glowing review of our team at Farrell Heyworth! We are thrilled to hear that we were able to provide such a positive experience for you during the sale of your property. Liam, Natalie, David, and Chris are all outstanding members of our team, and we are lucky to have them. Thank you for recommending us, and please don't hesitate to reach out if you need anything in the future.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe had a traumatic experience with our last move and Gareth (plus team in Penwortham) were very sympathetic. This turned our experience around on the present sell and buy. From the start Gareth was kind and curteous. Daniel was really supportive and took time to really listen. Daniel and Gareth cared about the challenges faced by us with buying this new home.
Other team members: Jenny, June and Alex also made this difficult journey more enjoyable.
We cannot thank you enough for what this move has meant to my husband and I, as well as the rest of the family!!
Huge gratitude in helping us to now relax and smile!!
Marguerita and Michael Colley
Marguerita · 15 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
