Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleChris Plumpton at the Farrell Heyworth Preston office has been fantastic, we chose Chris out of 3 agents to we had out to value our home, within a week, we had about 6 viewings and two offers, and sold our house at the full asking price. David Monro was superb showing the clients around our home. I would highly recommended Farrell Heyworth to anyone who wants to sell there home!
Carol · 14 June 2020
Agent replied · 13 June 2024
Dear Carol,
Thank you for taking the time to leave feedback. It's great to hear that Chris and the team have worked hard to make your home selling process as easy and successful as possible. I am delighted that you have had such fantastic outcome during the sale of your property. I will pass your comments on to the team as we pride ourselves on rewarding our staff for a job well done. If we can be of any further assistance please don't hesitate to get in touch. .
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleThere are times in life that you may face some struggles and those are the times when you are in need of friendly support enlighten guidance and professional advice. I have just come out from one of those moment of despair Thanks to the FARRELL HEYWORTH FAMILY trough the caring hands and loving hearts of Katie and the Farrell Heyworth entire Team. You All guys are the best that I have met since I arrived in the UK. On behalf of my family - wishing you ALL, all the very best. Thank You.
Adrian · 24 June 2024
Agent replied · 13 June 2024
Thank you for sharing your heartfelt appreciation for the Farrell Heyworth team, including Nel, Nathan, and Danielle. We are honored to have been able to provide you with the support, guidance, and professional advice you needed during a challenging time.
At Farrell Heyworth, we strive to create a caring and supportive environment for our clients, and we are glad to hear that you felt the warmth and dedication from our team members. We understand that navigating through difficult moments can be overwhelming, and we are committed to offering the best assistance possible.
Your kind words mean a lot to us, and we will make sure to pass on your gratitude to Nel, Nathan, Danielle, and the rest of the team. If there is anything else we can do to assist you, please don't hesitate to reach out. We are here for you.
Warm regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThey are such great agents with very competent team of staff who help you throughout the tenancy.thank you Katie and Yasmin for all your wonderful support and help .
Ash · 9 August 2024
Agent replied · 23 August 2024
Thank you for your wonderful feedback. We're delighted to hear that Katie and Yasmin provided you with exceptional support and assistance throughout your tenancy. Our team takes great pride in offering top-notch service. If you need anything else, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI highly recommend Farrell Heyworth, the staff are super friendly and welcoming, I felt at ease the moment I entered the building! I would like to say a big thank you to Chris and the team, they have been giving me all the up to date information I needed and guided me through the process to buy my home. Thank you to everyone involved, you've been a great help!
Raj · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleThank you to Katy and the team, at Farrell Hayworth, Preston, fullwood, amazing customer service. Kept us in the loop and supported us well. Thank you so much Katy. Would definitely come back to you if we needed to in the future.
Claire · 16 November 2023
Agent replied · 13 June 2024
Thank you for taking the time to share your positive experience with Farrell Heyworth, Preston. We're delighted to hear about th
e amazing customer service you received from Katy and the team. Keeping you in the loop and providing support are essential aspects of our commitment to excellent service.
We're grateful for your kind words and that you would consider coming back to us in the future. If you have any further feedback or questions, please feel free to reach out.
Thank you for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKatie ward has been absolutely brilliant throughout the whole process. She Answered my 1 million questions/emails and phone calls and helped me so much with everything. So grateful for her professionalism and work she has shown and done for me. Thank you very much - Ashleigh
Ashleigh · 4 September 2025
Agent replied · 12 November 2025
Thank you for your lovely review, Ashleigh. We’re so pleased to hear that Katie provided such brilliant support throughout the process and that her professionalism and commitment made such a difference for you.
It’s wonderful to know you felt fully supported and well looked after every step of the way. We’ll be sure to pass on your kind words to Katie.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe have recently started getting a bigger house and Farrel Heyworth had a beautiful house available, which we applied for. The application process was smooth and during the viewing our agent Jonathan was helpful, nice and Supportive. Subsequently the estate agent continued to support us in a fast, efficient and most importantly caring way and therefore I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Robin · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI put my property up for sale with Farrell and Heyworth (Fullwod,Preston branch) on Thursday, the photos and video were taken on Friday, the property went ‘live’ on the following Monday, I received a ‘phone call on Wednesday morning to say … More
Alison · 18 September 2025
Agent replied · 23 September 2025
Thank you for your fantastic review. We’re delighted to hear that your property sold the day after going live on the market and that you achieved the full asking price.
It’s wonderful to know that the marketing of your home and the support from our knowledgeable team at the Fulwood branch made the process so quick and positive. We truly appreciate your feedback and are so pleased you had such a great experience with Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDealt with Katie from Farrell Heyworth from the Preston office and found her to be really helpful and proactive in getting things done and completed. Really happy with her customer service!
Rob · 14 May 2024
Agent replied · 13 June 2024
Thank you for sharing your experience with Katie from our Preston office! We're thrilled to hear that she provided you with helpful and proactive service throughout your dealings. Customer satisfaction is our top priority, and it's wonderful to know that Katie's efforts made a positive impact. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleI would like to thank Katy and the rest of the team at Farrell Hayworth for their super help and advice. Katy was very knowledgeable and was able to answer all our questions while viewing the property!
CarMonkey247 · 16 November 2023
Agent replied · 13 June 2024
You're very welcome! We're pleased to hear that Katy and the team at Farrell Heyworth were able to provide you with helpful information during your property viewing. If you have any more questions or if there's anything else you need in the future, please don't hesitate to reach out to us.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFarrell Heyworth did a very quick and professional job of selling my property at a busy time in the housing market, and Taylor Townsend was most efficient and personable in all her dealings with me. She liaised very effectively between buyer, seller and solicitor, keeping everyone informed of progress and next steps.PositiveResponsiveness, Professionalism
Eileen · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWould highly recommend! I was looking for a very specific property with many “must haves”. Lauren has left no stone unturned to find me a property meeting all of my demands. The patience and determination showed by her was second to none, she is a valuable asset to this estate agent.
Lewis · 4 May 2025
Agent replied · 26 May 2025
Thank you for your wonderful review! We’re so glad to hear that Lauren was able to help you find the perfect property. Her dedication and attention to detail are what make her such a valuable part of our team, and we’re thrilled that she was able to meet all of your requirements.
We appreciate your recommendation, and if you need any further assistance in the future, we’re always here to help!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleBig shout out to the team at the Fulwood Office, great service, highly recommended, a pleasure to deal with, took some of the stress out of selling my home. Special thanks to Richard Ball for his patience, assistance and advice.
Jacqui · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback and for your kind recommendation.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 4/5
GoogleWe had several complications with our Sale, but Alison Ainsworth and Alison Whiteside have been absolutely amazing! They relentlessly liaised with Solicitors and Estate Agents to ensure progress was made in a timely manner, as well as keeping us updated on a daily basis - professional, transparent and effective. We cannot stress how much we appreciated having these two in our corner. Thank you for all your hard work!
Naomi · 24 July 2024
Agent replied · 23 August 2024
Thank you for your kind words! We're delighted to hear that Alison Ainsworth and Alison Whiteside provided you with such exceptional service throughout your sale, despite the complications. They truly went above and beyond to ensure everything progressed smoothly and kept you informed every step of the way. We'll make sure to pass on your appreciation to them.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleDexter, from Farrel Hayworth valued our 4 bed home a few weeks ago. He was knowledgeable, friendly and couldn’t be happier to answer all of my questions.
We’d definitely recommend giving him a call to value your home!
Brucie · 3 September 2025
Agent replied · 12 November 2025
Thank you for your kind review and recommendation. We’re delighted to hear that Dexter provided such a knowledgeable and friendly valuation service and was happy to answer all of your questions.
It’s great to know the experience left you feeling confident, and we truly appreciate you recommending Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleKaty Heslop came and valued our property. She valued it higher than other agents I had come round to value the property. I felt that she really knew the area and trusted her judgement. We sold for full asking price and I am so grateful we went with her and the Farrell Heyworth team. Liam our sales negotiator was also amazing. The whole team have been really supportive and helpful.
Claire · 30 May 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and the opportunity to provide you with the support you required. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleWorst agency ever
I am renting for more than 3 years In Fulwood ,Preston with these people. I can give some advise if you rent through them.
1. Forget about maintenance for minor repairs, you have to do it yourself
2. For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater in January for minimum 3 weeks. (That’s what happened to me) with loads of emails and calls
3. They consider water leak is something normal. I have water in the kitchen ceiling for the 3 years. Nothing repaired
4. I advise to change the main house key. Because you can be sitting on your couch and you found a stranger in your living room saying I am agency representative 😡 Exactly what happened to me. Without even sending email or a call
5. I advise to put a sign “NOT FOR SALE” when they decided to sell the house then landlord changed his mind PLUS totally refusing to remove the advertisement from right move !!!!! Because whenever you open your door you will found people staring 👀 at your house.
6. They can raise the rent even without telling you. After paying the raise for couple of months ( when I became aware) they asked me that I should pay 200£ as arrears , assuming there’s a letter sent to me, which is never happened
7. Don’t call them if you have high blood pressure. Don’t ask for manger because they will not talk to you, I was waiting yesterday for a call from one of the managers but he didn’t
☹️☹️☹️
Ahmed · 17 October 2023
Agent replied · 13 June 2024
Thank you for sharing your feedback with us. We take all tenant concerns seriously and are committed to addressing any issues promptly and professionally.
It's essential to us that our tenants live comfortably and safely. We would like to clarify that for minor repairs, tenants are encouraged to reach out to our team so that we can assist in resolving them.
For major and emergency repairs, we understand the urgency, and we strive to address these as quickly as possible. In some cases, landlords have their preferred contractors, and we coordinate with them to ensure timely repairs. We are unable to provide any further updates and assistance in this matter, as the landlord themselves has assumed responsibility in this case.
Regarding rent increases, we communicate any changes in rent to tenants in a clear and timely manner. Our records show that a letter advising you of this increase was hand-delivered to your property.
Your feedback is valuable to us as we continuously strive to enhance our services. Please feel free to contact us directly to discuss any outstanding issues or concerns you may have.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAmazing help from Maya L, made our moving process so easy and smooth!
Jade · 16 March 2026
Agent replied · 16 April 2026
Thank you for your lovely feedback.
We’re delighted to hear that Maya made your moving process feel so easy and smooth. It’s great to know her support had such a positive impact on your experience.
We’ll be sure to pass your kind comments on to Maya.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMyself and my partner have been dealing with Taylor at Farell Heyworth. Taylor has been professional to deal with and very responsive to any questions we may have. Taylor has kept me in the loop during this time of buying a property and we can't thank her enough.PositiveResponsiveness, Quality, Professionalism
Hannah · 24 August 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am delighted to hear that Taylor and the Preston team were so helpful during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAbsolutely fantastic service from start to finish. Would like to do a special mention to Natalie Eccleston who helped so much to get things over the line.
Damien · 16 December 2023
Agent replied · 13 June 2024
Thank you for your kind words! We're delighted to hear that you had an absolutely fantastic experience with our service. Natalie Eccleston and the entire team appreciate your feedback. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleIncredible service and Katy was a true credit to Farrell Heyworth. Ensured that I was informed, answered all of my questions and it was truly a seamless process
Jake · 16 November 2023
Agent replied · 13 June 2024
Thank you for your positive feedback regarding the incredible service you received, and we appreciate your kind words about Katy. We're thrilled to hear that Katy was a true credit to Farrell Heyworth and that she ensured a seamless process for you, keeping you informed and addressing all your questions.
Providing excellent service is a top priority for us, and it's great to know that our team member made a positive impact on your experience.
Thank you for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleA very pleasant experience using Farrell Heyworth. Chris and his team at the Fulwood branch came across very knowledgeable and were on point.
Even after a sale was agreed, Chris provided a good service and assisted in any queries I had.PositiveResponsiveness, Quality, Professionalism, Value
Quincy · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleCouldn't be more happy with the service provided by Farrell Heyworth, especially Natalie. Excellent customer service from start to finish. Always kept informed and updated throughout.
Gill · 16 December 2023
Agent replied · 13 June 2024
Thank you for your kind words! We're delighted to hear that you had an excellent experience with Farrell Heyworth, especially with Natalie. Providing excellent customer service is our top priority, and we appreciate your feedback. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleFulwood Farrell Heyworth have been great in all areas. Taylor has been extremely polite, friendly and professional and she always has a super cheery voice , which is lovely to hear at the other end of the phone.
Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Emma · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that Taylor and our Preston Team were able to provide such helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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