Every review we hold for the Preston office, from every platform, shown as written. First names only.
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5/5
GoogleWhen our existing tenants gave notice to leave, the team at Farrell Heyworth moved very quickly to get the property marketed. New tenants were found quickly with the minimum of fuss. The whole team worked really well. At the final stage, Imogen ensured a smooth process transition and provided a really professional service. Thank you
Paul Β· 14 June 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased our team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleA sale agreed today. Thank you Taylor and the Team for all your hard work and support with the sale.
Margaret Β· 26 December 2021
Agent replied Β· 25 December 2024
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
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5/5
GoogleI dealt with Jonathan in Lettings. Great help and did what he said he would. Really efficient and fast service. Many thanks Jonathan.
David Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to provide you with a great service. We know how important communication is to our customers and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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1/5
GoogleI have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an Β£150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the application form. Over the course of the tenancy application I had to call them on average 2-3 times a week for updates. They were very polite on the phone (would love to share a pint with Stuart), but they lack any sense of urgency and rarely call back on request (perhaps a fifth of my calls were returned). Please note that their agency fee is non-refundable.
Ben Β· 15 June 2017
Agent replied Β· 13 June 2024
Dear Mr Merivale,
Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy.
All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control.
Communication with our clients is very important to us. Our lettings team are constantly working hard behind the scenes to ensure all matters are dealt with as quickly as possible and are in contact with clients as and when they have information to share.
Our lettings team at Preston would be more than happy to discuss your concerns further. Please feel free to contact them on 01772 888012.
Kind regards,
Laura@FarrellHeyworth
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5/5
GoogleTaylor was so helpful, excellent customer care, nos her stuff, friendly, a breath of fresh air.
Patricia Β· 14 June 2022
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team have been able to help you.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleHad a fantastic experience selling my house with farrell heyworth, only 5 weeks from listing to sale! They knew we were ina. hurry to sell and within 48 hours of dping the valuation, our house had photos, video and fully listed for sale! would like to say a special thankyou to Taylor who has been so helpful all the way through and her chatty, positive attitude made everything easier π
Natalie Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our proactive Preston team have been able to help you ro sell your home so quickly. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleI have just recently sold a property and dealt with Taylor. She was brilliant. Very professional rang me regularly to keep me up to date with the property and was so friendly. Taylor always put my mind at ease during a stressful time so thank you for your hard work.PositiveResponsiveness, Quality, Professionalism
Julie Β· 24 August 2021
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5/5
GoogleCan't thank Chris and the Preston branch enough they help me find a house and set me up a viewing the same day. Extremely efficient.
Lydia Β· 14 June 2020
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a great service when helping you to find your new home.
If you need any further help the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
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5/5
GoogleI would like to thank Russell Hodgson and the team of Farrell Heyworth for their quick dedicated efforts to find me and my family a new home in a record time very unexpected. As it normally takes much longer. But a very cheerful friendly helpful team I would always recommend who made it possible for us thanks appreciate it.
Michael Β· 15 June 2019
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5/5
GoogleBrilliant service, Thanks Chris Plumpton, helpful advice and very quick service (on market Saturday... Sold Tuesday)PositiveProfessionalism
George Β· 13 January 2022
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Chris and our Preston team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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5/5
GoogleI can't recommend Farrell Heyworth enough and particualry due to Taylor and Anil. In this day and age to have people that you feel are genuinely trying to help you, offer exceptional service, call and email when they say they will and always keep you up to date is rare in this day and age but Taylor and Anil always do. Highly recommend and thank you.PositiveProfessionalism
Rick Β· 24 August 2021
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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5/5
GoogleWe had a fantastic experience with Farrell Heyworth, very helpful and knowledgeable staff, particularly Mandy with whom we dealt with on several occasions ,all very polite and respectful including Liam,we would definitely deal with this estate agent again,an excellent personal service makes all the difference.
Thankyou.PositiveResponsiveness, Quality, Professionalism, Value
D Β· 24 August 2021
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1/5
GoogleUnbelievably after all my complaints and poor review of this company 20 minutes before my supposedly cancelled appointment, I still get a text saying that the valuer will be coming to my address at 11. They canβt keep using the following excuses - 1/ We are very busy 2/ Itβs a IT issue 3/ Itβs due to Covid !! Come on Farrell Heyworth sort yourselves out
Roger Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
Our fulwood branch manager will be in contact with you shortly to discuss this matter. This will help us to identify the difficulties our customers may be experiencing so we can provide our normal exceptional customer service standards.
Kind regards,
Jeremy Collins - Director
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5/5
GoogleI have used Farrell & Heyworth for my last 3 tenancy change overs. They have provided me excellent service on each occasion and equally as wonderful tenants, each one of which Iβve been sad to see go.
Very friendly, very informative and very efficient. Thank you.
Megan Β· 25 March 2025
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5/5
GoogleHi I have found Katie Ward to be friendly and most welcoming individual . I have requested information from her and she has dealt with it promptly and most efficiently. Also with the Tenancy find for suitable tenants she has been very Professional Thank you
Mohamed Β· 29 March 2025
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5/5
GoogleWe had great help in selling our house with Farrell Heyworth recently . We had made offer on another property when a potential buyer of our property pulled out midway through the purchase. While we were stressed and thinking about what to do next , Farrell Heyworth miraculously managed to secure us a new buyer in no time . Thank you Farrell and HeyworthPositiveProfessionalism
Stanley Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that our Preston team were able to help you to achieve a fantastic result in the sale of your home in difficult circumstances.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleTaylor was amazing from start to completion -PositiveResponsiveness, Professionalism
Holly Β· 14 June 2022
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Preston team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
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5/5
GoogleFrom start to finish Chris and his team have worked extreme hard to help us complete our sale
Aileen Β· 14 June 2020
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Chris Heyworth, Director
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1/5
GoogleFrom the day I went with this company I did not want a for sale sign putting up ,but one appeared.when the contract was signed in Feb last year I have only had 2viewings since , I understand that the contrictions are due to covid but I feel I have been very let down by this company to say the least.NegativeResponsiveness
Craig Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review, customer service is extremely important to us.
I understand you have recently spoken with the branch, and following some work by yourself inside the property, we have now had the opportunity to re-take photographs. This seems to have had a really positive impact on interest in the property and that this is now reflected in increased interest.
Our team will continue to keep you informed about the sales process but if there you need any additional support the team would be pleased to hear from you.
Kind regards,
Jeremy Collins - Director
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5/5
GoogleIt was a pleasure dealing with Katie , she is very professional and has a great knowledge of the property market.
Would certainly recommend anyone for her services .
Guido Β· 14 May 2024
Agent replied Β· 13 June 2024
Thank you for your kind words about Katie! We're delighted to hear that you had a positive experience working with her. It's wonderful to know that her professionalism and expertise in the property market made a difference for you. We appreciate your recommendation and are grateful for the opportunity to assist you. If you ever need any further assistance or have any questions, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
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5/5
GoogleI received an excellent service from johnathon at Preston. His response was rapid and had me moved in within the week.
Johnathon was professional and friendly and I would happily recommend johnathon to others in the future when dealing with Farrel Heyworth!!PositiveResponsiveness, Professionalism
Adam Β· 24 August 2021
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5/5
GoogleVery efficient handling of finding a new tenant to move in with no break in tenancy.
Adam Β· 11 December 2024
Agent replied Β· 25 December 2024
Thank you for your kind review! Weβre delighted to hear that the transition to your new tenant was handled efficiently. At Farrell Heyworth, we strive to ensure smooth and seamless experiences for both landlords and tenants.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleGreat service from the whole team in Southport. Amanda was really helpful with my search for a property. Although I couldn't secure the property I viewed with them, they kept in touch offering help and advice and other properties to view. Really approachable, knowledgable and professional wouldn't hesitate to recommend.
Sharon Β· 15 June 2019
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5/5
GoogleChris and the team are great, always helpful and keep me informed. Would highly recommend.
C Β· 14 June 2020
Agent replied Β· 13 June 2024
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best.
Kind regards,
Chris Heyworth, Director
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