Trusted Agent profile · Preston
★★★★★
347 reviews across 1 platform
309, Garstang Road, Fulwood, Preston, PR1 0DQ
Farrell Heyworth's office in Preston, at 309, is rated 4.3 out of 5 across 347 reviews on 1 platform, including 347 Google reviews rated 4.3.
Every review we hold for the Preston office, from every platform, shown as written. First names only.
5/5
GoogleReally impressed with the company, friendly and easy to deal with. Dexter showed around and was super helpful!
Thank you for your great feedback. We’re delighted to hear that you found our team friendly and easy to deal with, and that Dexter provided such helpful service during your viewing. Best regards Jeremy Collins Director Farrell Heyworth
5/5
GoogleThanks to Hannah Bass for her support and precious advices
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Hannah. All the best, The Farrell Heyworth Team.
1/5
GoogleAbsolutely shocking service from this so called estate agency, we made an offer on a property (asking price) and was told the offer was accepted and the vendor was taking it off the market, once the estate agent knew we were not using them to sell our property we were told another offer had been made, obviously it was not taken off the market, and we could make a higher offer, they then denied their claims of taking it off the market, would not use these people again for buying or selling, avoid them at all costs
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions. We hope you find your ideal home quickly and our team are still here to help. kind regards, Jeremy Collins - Director
1/5
GoogleUtterly terrible! I would agree with the other one-star reviews on here. One review states that they would not recommend this agency to my worst enemy! Wholeheartedly agree!! The all-white agency is full of awkward, problem-identifiers who aren't very knowledgeable of the local market and seem deliberately unhelpful. Chris Plumpton, the branch head, is laughable as the head of the office. He's also unresponsive and difficult, as are his very unhelpful team, including Blake. Not surprised if this branch doesn't close down soon.NegativeResponsiveness, Quality, Professionalism
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. In an attempt to investigate this matter we have been unable to find your name on our system. We are very keen to discuss this matter further with you and would be grateful if you could contact us at preston@farrellheyworth.co.uk kind regards, Jeremy Collins - Director
5/5
GoogleFrom the start, you have been efficient and hardworking, provided a excellent service and we are delighted you have agreed a sale on our home. Special mention to all the team especially David, Chris, Nicola & Angela Thanks Again Cathy & Ian
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director
5/5
GoogleJonathan was really welcoming and friendly, helpful in providing guidance through the application processes and checked in with us to see if we had any questions or needed anything. Thanks for all your help!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to help you find your new home. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleThis is on behalf of mr &mrs cowell 11 st walburges gdns Pr22qj the service we got from Tom and the team was great and would recommend to anyone who is thinking of selling there home to try Farrell Haworth Preston
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director
4/5
GoogleWe was pleased with James as he was the first person we met and he went out of his way to help us, we know there were a few snags over the moving in date but after talking with Nathan it was very promptly resolved. Overall we were happy with the service, we are so happy in our new home, thank you all as a team God bless.
Thank you for taking the time to share your positive experience with our team at Farrell Heyworth Preston. We are thrilled to hear that James went above and beyond to assist you during the initial stages of your move, and we're glad to hear that Nathan was able to quickly resolve any issues that arose regarding your move-in date. At Farrell Heyworth, we strive to provide exceptional customer service and it's wonderful to know that we were able to deliver on our promise. We are delighted to hear that you are happy in your new home and that our team was able to play a part in making that happen. Thank you for choosing us as your moving partner, and we hope that you'll consider us for any future moving needs. Best regards, Jeremy Collins - Director
5/5
GoogleKatie Ward recently rented my newly purchased house out for me within days of it going on the market. She was extremely professional, efficient in organising the deal, and always available for any queries I had throughout the process, top job! I would highly recommend her for any property related services you require.
That's fantastic to hear! Thank you for sharing your positive experience with Katie Ward. We're thrilled to know that she provided you with professional and efficient service, helping you to rent out your property quickly and smoothly. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with your property needs. If you ever need further assistance in the future, please don't hesitate to contact the team . Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleExcellent service so far and I have no doubt this will continue to the conclusion of our sale and purchase. We were both very impressed by the speed, marketing, the quality of the video tour and photos on the two properties as well as the way in which all of the documentation is held within the My FH portal. Looking forward to seeing more timeline stages go green on our journey to completion and our new home.
Thank you for taking the time to leave feedback. I am so pleased that our Preston team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleCannot recommend Simon highly enough. He was excellent and I am not exaggerating when I say that my property was sold in record time for the full asking price. 3 days upon it going live and I had an offer for the full asking. I'm the first to admit that I wasn't the easiest to work with, but Simon and the rest of the team were brilliant. Head and shoulders above the competition.
5/5
GoogleFriendly, reliable and extremely professional, Taylor has helped me find the perfect property. She has been courteous, knowledgeable and extremely reliable throughout. Thank you so much Taylor, I really do appreciate all your help!!
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported during your search for a new home by Taylor and our Preston team. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleA big thank you to the Fulwood Office team for their professional service in selling our parent's property. From my initial visit to the office, Carrie's expert valuation and advice, the accompanied viewings and Natalie and Lucy negotiating the sale, through to completion, they were always friendly, knowledgeable and responded promptly. We would highly recommend FH Fulwood and for making a sometimes difficult process easier!
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Carrie, Natasha, Lucy and our Fulwood team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleIt was an absolute delight to have KATY HELSOP value my property. KATY was extremely pro-active, professional, knowledgeable and clearly very skilled in her role when she visited. In addition to these skills, KATY was very personable. I was confident from the outset that Katy would do everything within her power to market my property to a very high standard and in a speedy manner. Within less than 24 hours of my property being placed on the open market, my For Sale sign was errected. I received and accepted an offer within 10 days of going live. The morning after the offer was made and accepted, the Sold sign had gone up . I am truly grateful to KATY for her expertise. Without it, I would not have received an offer in such a speedy manner. KATY has encouraged me to contact her if I have any concerns or problems at any point throughout the moving process. All Workplaces would be privileged to have KATY HELSOP on their Team with the energy, passion, dedication and strong work ethic she enthuses. Very, very impressive service.
1/5
GoogleI can't understand why they are demanding details of our finances before we even view a property - any property!! They claim it's a Covid precaution - yet it gives them an unfair amount of information to enable them to push you to higher levels of offer - very very unethical..... Jeremy Collins, I can't reply to your response so I've edited my review to address your points. You say: 'Unfortunately we still receive many requests to view properties from individuals who have no intentioned of buying....' So, you have just admitted that you are using a medical situation to screen finances? And it is false to say that agents require proof of funds at the point of offer - this is usually required once an offer is accepted. You also do not offer any reassurance (unequivocal committment) that you do not pass on details of a viewer's finances to your customer so they can misuse that information. This is all highly unethical and I think the ICO would be interested in your inappropriate gathering of financial information (in pretence that this relates to health in some way) and your potential misuse of this, and lack of guarantees around the use to which it will be put.NegativeProfessionalism
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director
5/5
GoogleIf you're in need of a mortgage, I highly recommend using Farrell Heyworth Preston's mortgage advisor Anil Parmar. He helped me massively as a first time buyer with everything I could possibly need. A fully comprehensive and personable service and a very down to earth and honest guy, who couldn't do enough for me. I'll definitely be using him again for all of my future mortgage needs. I highly doubt you'll find anyone better. Thanks again for all your help Anil. Top man!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director
5/5
GoogleLiam was very friendly and helpful in dealing with the enquiry nothing was too much trouble.
Thank you for your positive feedback regarding Liam's assistance with your enquiry. We're glad to hear that he provided friendly and helpful service, going above and beyond to address your needs. At Farrell Heyworth, we strive to provide excellent customer service, and we appreciate your recognition of Liam's efforts. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We're here to help! All the best, Jeremy collins - Director
5/5
GoogleA big thank you to Liam and Fulwood Office Team. Excellent service, very friendly and helpful.
Thank you for taking the time to express your appreciation for Liam and our Fulwood office team. We are delighted to hear that you received excellent service and found them to be friendly and helpful throughout your interaction with us. At Farrell Heyworth, we strive to provide outstanding customer service and create positive experiences for our clients. Liam and the Fulwood office team are dedicated professionals who take pride in delivering exceptional service, and your kind words serve as motivation for us to continue our efforts. If there is anything else we can assist you with, please don't hesitate to reach out. We value your feedback and are grateful for the opportunity to serve you. Thank you for choosing Farrell Heyworth, and we look forward to being of assistance in the future. Best regards, Jeremy Collins - Director
1/5
GooglePhoned up to book a viewing and they didn’t get back to me. TWICE. So I’ve just been round to the house to tell the seller that they should probably use a different estate agent. The lady actually told me that she hadn’t been told at all. I’m sure they’ll blame it on being busy, but if any potential sellers are reading this then I would advise you to use a more competent agency.
Thank you for taking the time to leave a review. I'm sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. Farrell Heyworth conduct 1000's of successful viewings every year and I am extremely surprised and disappointed, as I'm sure you are, to hear this has gone wrong in your case. We would still like to assist you to find the right property and out team would be delighted to hear from you. Kind regards, Jeremy Collins, Director
4/5
GoogleVery unpleasant experience with anticipated move in being cancelled at last minute without us being kept informed. However subsequent to this Jonathon has been very helpful in finding us a replacement flat.
Thank you for taking the time to leave a review. I'm very pleased to hear that Jonathan and the team have managed to find you an alternative property. Customer service is extremely important to us and your custom is highly valued. We wish you all the best in your new home. Kind regards, Jeremy Collins - Director
1/5
GoogleVery poor and disorganised service. I’m a cash buyer and spent time in the penwortham office providing proof of funds and details of what I was looking for. They e mail me details of a house I’d tried to view days before but was told was under offer, then a property I’d tried to view 9 months ago was relisted at 4pm Saturday (when they close). No attempt to contact me as an interested buyer , phone not answered at 4.01pm, and I now have to wait till monday to try and get through. Generally it takes 30 minutes to get through on the phone.
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I'm confident that our Preston team will be doing everything they can to help you to find the perfect property but if you have any concerns at all please feel free to speak to the Branch Manager, Chris plumpton who will be able to resolve them for you. Kind regards, Jeremy Collins - Director
5/5
GoogleWorked with Taylor to purchase a house - she was extremely professional and always helpful throughout. I thoroughly enjoyed working with her and will be keen to buy from the agency again.PositiveProfessionalism
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start sale and during your search for a new home by Taylor and our Preston team. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
1/5
GoogleI have already sold my house and am a cash buyer, but I have moved the money into different bank accounts due to financial safety reasons. Farrell Heyworth would not let me view a property without first being able to show I had all the funds available in one account, so I am unable to view any of their properties that are for sale. Are the various property owners aware that they could potentially be missing out on a sale?NegativeProfessionalism
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I have taken the time to discuss this matter with our Preston team. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director
5/5
GoogleI have been looking for a property to rent in Preston for a few months now, and Farrell Heyworth are by far the best letting agency I've dealt with. I have spoken to 4 people @ Farrell and every single one have been amazingly helpful and we found a property after a few days of looking and they've been so responsive and great throughout the process. I would definitely recommend Farrell to anyone, thank you for all your help :)PositiveResponsiveness
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Farrell Heyworth's Preston office has 347 reviews across 1 platform: 347 on Google.
Farrell Heyworth Preston is rated 4.3 out of 5 across all 347 reviews, and 4.3 out of 5 on Google from 347 reviews.
Farrell Heyworth Preston, 309, Garstang Road, Fulwood, Preston, PR1 0DQ.
