Farrell Heyworth Preston reviews

★★★★★ 5/5

Google

Katie ward has been absolutely brilliant throughout the whole process. She Answered my 1 million questions/emails and phone calls and helped me so much with everything. So grateful for her professionalism and work she has shown and done for me. Thank you very much - Ashleigh

Ashleigh · 13 September 2025

★★★★★ 5/5

Google

Thank you to Katy and the team, at Farrell Hayworth, Preston, fullwood, amazing customer service. Kept us in the loop and supported us well. Thank you so much Katy. Would definitely come back to you if we needed to in the future.

Claire · 16 November 2023

★★★★★ 5/5

Google

We have recently started getting a bigger house and Farrel Heyworth had a beautiful house available, which we applied for. The application process was smooth and during the viewing our agent Jonathan was helpful, nice and Supportive. Subsequently the estate agent continued to support us in a fast, efficient and most importantly caring way and therefore I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Robin · 14 June 2021

★★★★★ 5/5

Google

Dealt with Katie from Farrell Heyworth from the Preston office and found her to be really helpful and proactive in getting things done and completed. Really happy with her customer service!

Rob · 14 May 2024

★★★★★ 5/5

Google

I would like to thank Katy and the rest of the team at Farrell Hayworth for their super help and advice. Katy was very knowledgeable and was able to answer all our questions while viewing the property!

CarMonkey247 · 16 November 2023

★★★★★ 5/5

Google

Farrell Heyworth did a very quick and professional job of selling my property at a busy time in the housing market, and Taylor Townsend was most efficient and personable in all her dealings with me. She liaised very effectively between buyer, seller and solicitor, keeping everyone informed of progress and next steps.PositiveResponsiveness, Professionalism

Eileen · 14 June 2022

★★★★★ 5/5

Google

Dexter, from Farrel Hayworth valued our 4 bed home a few weeks ago. He was knowledgeable, friendly and couldn’t be happier to answer all of my questions. We’d definitely recommend giving him a call to value your home!

Brucie · 13 September 2025

★★★★★ 5/5

Google

Big shout out to the team at the Fulwood Office, great service, highly recommended, a pleasure to deal with, took some of the stress out of selling my home. Special thanks to Richard Ball for his patience, assistance and advice.

Jacqui · 14 June 2023

★★★★★ 4/5

Google

We had several complications with our Sale, but Alison Ainsworth and Alison Whiteside have been absolutely amazing! They relentlessly liaised with Solicitors and Estate Agents to ensure progress was made in a timely manner, as well as keeping us updated on a daily basis - professional, transparent and effective. We cannot stress how much we appreciated having these two in our corner. Thank you for all your hard work!

Naomi · 24 July 2024

★★★★★ 5/5

Google

Katy Heslop came and valued our property. She valued it higher than other agents I had come round to value the property. I felt that she really knew the area and trusted her judgement. We sold for full asking price and I am so grateful we went with her and the Farrell Heyworth team. Liam our sales negotiator was also amazing. The whole team have been really supportive and helpful.

Claire · 30 May 2024

★★★★★ 1/5

Google

Worst agency ever I am renting for more than 3 years In Fulwood ,Preston with these people. I can give some advise if you rent through them. 1. Forget about maintenance for minor repairs, you have to do it yourself 2. For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater in January for minimum 3 weeks. (That’s what happened to me) with loads of emails and calls 3. They consider water leak is something normal. I have water in the kitchen ceiling for the 3 years. Nothing repaired 4. I advise to change the main house key. Because you can be sitting on your couch and you found a stranger in your living room saying I am agency representative 😡 Exactly what happened to me. Without even sending email or a call 5. I advise to put a sign “NOT FOR SALE” when they decided to sell the house then landlord changed his mind PLUS totally refusing to remove the advertisement from right move !!!!! Because whenever you open your door you will found people staring 👀 at your house. 6. They can raise the rent even without telling you. After paying the raise for couple of months ( when I became aware) they asked me that I should pay 200£ as arrears , assuming there’s a letter sent to me, which is never happened 7. Don’t call them if you have high blood pressure. Don’t ask for manger because they will not talk to you, I was waiting yesterday for a call from one of the managers but he didn’t ☹️☹️☹️

Ahmed · 17 October 2023

★★★★★ 5/5

Google

Amazing help from Maya L, made our moving process so easy and smooth!

Jade · 16 March 2026

★★★★★ 5/5

Google

Myself and my partner have been dealing with Taylor at Farell Heyworth. Taylor has been professional to deal with and very responsive to any questions we may have. Taylor has kept me in the loop during this time of buying a property and we can't thank her enough.PositiveResponsiveness, Quality, Professionalism

Hannah · 24 August 2021

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish. Would like to do a special mention to Natalie Eccleston who helped so much to get things over the line.

Damien · 16 December 2023

★★★★★ 5/5

Google

Incredible service and Katy was a true credit to Farrell Heyworth. Ensured that I was informed, answered all of my questions and it was truly a seamless process

Jake · 16 November 2023

★★★★★ 5/5

Google

A very pleasant experience using Farrell Heyworth. Chris and his team at the Fulwood branch came across very knowledgeable and were on point. Even after a sale was agreed, Chris provided a good service and assisted in any queries I had.PositiveResponsiveness, Quality, Professionalism, Value

Quincy · 14 June 2022

★★★★★ 5/5

Google

Couldn't be more happy with the service provided by Farrell Heyworth, especially Natalie. Excellent customer service from start to finish. Always kept informed and updated throughout.

Gill · 16 December 2023

★★★★★ 5/5

Google

Fulwood Farrell Heyworth have been great in all areas. Taylor has been extremely polite, friendly and professional and she always has a super cheery voice , which is lovely to hear at the other end of the phone. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 14 June 2022

★★★★★ 5/5

Google

I have spoke to a few members of staff at Farrell Heyworth throughout my house searching process. Each time they have been extremely friendly, professional and knowledgeable. I have been lucky enough to now find a property through FH and Taylor who is now dealing with our sale has already got things through very promptly and has advised us of the next steps straight away. Taylor was very happy for us and her enthusiasm really had a positive impact, especially when our offer was accepted! Thank you and I look forward to continuing the process with Farrell Heyworth.PositiveResponsiveness, Quality, Professionalism, Value

Beth · 24 August 2021

★★★★★ 1/5

Google

Do not sign up with this agency!!!! Response for any issues you have inside house will be in years . I have been in a house through them for almost 3 years . In my first year my boiler broke it took them to come and fix it 6 months . Later same year , my electric shower broke , it took them weeks to come and fix it . If you email the agency and ask for help they will not do anything they will ask you to fill in a form on their maintenance website and go from there and wait weeks . NOW my meter broke I have no heat inside house , landlord doesn’t fo anything to fix it , it has been days since I am staying in cold I have emailed the agency telling them everything and I have been ignored and I am still ! I have complained about my issues with neighbours fighting all the time not being able to sleep , police is always on that street because of how bad they are !! It ‘rains’ inside house because of landlord not doing anything !! I have called the agency and raised this issue and they have said they will send a plumber to sort this out and nobody turned up ! By leaving this here I hope to get the attention of this agency and I will take this matter further !!

Nu · 14 June 2023

★★★★★ 1/5

Google

You will need to provide proof of funding and mortgage in principle in order to be eligible for a physical viewing with Farrell Heyworth Fulwood. After you send them everything that is required, they can still not show you the property because it has been gone long ago - in my case, BEFORE my first call. They are just too busy to tell you this information but never forget to ask you for financial information in advance and recommend their mortgage advice service to you. I will highly recommend potential buyers to view properties advertised by Farrell Heyworth if you do not mind (a) wasting your time to prepare for all documents and (b) sharing your financial information with them for nothing.

Jack · 14 June 2023

★★★★★ 1/5

Google

Chose these estate agents because they're local and established, but extremely disappointed with the lack of customer service. We don't get updates on our house sale, feedback is minimal when we ask for it and we are fobbed off with 'I'll chase it next week' all the time. We are basically left in limbo with no information with regards to what is going on. When we ask for info we are told they will look into things in another week, so the cycle continues. Delay. Delay. Delay. We'll be glad when it's all done with so our stress levels can return to normal. We will never use them again. We regret choosing them as our estate agent. We would never recommend them. Update 1: I was contacted by the branch manager about my one star review and was asked if I'd change it. I said if he could get things moving and get me some info I might do. He didn't respond to me so I didn't amend my rating. Update 2. After finally completing and moving house we....heard absolutely nothing from Farrell Heyworth. No phone call or email. Nothing. The estate agent of the house we were buying kept us informed all morning and even gave us a card and a bottle of fizz, but our own estate agent Farrell Heyworth didn't even speak to us. It's like we didn't exist. Update 3. After completion this estate agent have been trying to say we haven't paid them the right amount of money. We paid them via our solicitor exactly what it says on the cost breakdown they provided. What an absolute joke. If you need a recommendation for a good estate agent try...ANY OTHER ONE JUST NOT THESE. Just check they will acknowledge your sale and that they know how much to charge you first!

John · 14 June 2023

★★★★★ 4/5

Google

Some people will look for a service that offers everything and requires no input from the landlord...you don't get that anywhere! Farrell Heyworth offers proactive and helpful, they will need your decisions on matters over the tenancy and input to placing new tenants. Work with them to help you make your property work for you. Seek to work with them, build a relationship and they will work with you to get win-wins! I've gone from having no one in the house to it being filled within a week...

Ben · 14 June 2023

★★★★★ 5/5

Google

Flawless service. Taylor was tremendous in her communication as the property going for sale was an ex rental and was being renovated. She kept her promise and called me bi-weekly. The handover to valuer was also seamless. Richard called and sent us a valuation report on time. And tonight Nicola told us we had a cash offer from an investor. Cannot express how impressed I am from initial contact to market. I can't say a bad word. Very professional. Shame people only report negative experiences mine was outstandingPositiveResponsiveness, Professionalism

Ariana · 14 June 2021