Trusted Agent profile · Powys
★★★★★
811 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF
Chancellors's office in Powys, at 16a Castle Street, is rated 4.4 out of 5 across 811 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
117
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
145
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Powys office, from every platform, shown as written. First names only.
5/5
FacebookI couldn't be happier with the help I received from Emily Hobbs Marla at Chancellors. She really went above and beyond. I made a mistake on one of my forms and I was sure I had lost my chance and renting the property I wanted. But Emily really pulled out all the stops and not only worked really hard but kept me in the loop at every step of the way. It's official I found an estate agency that I like. Thanks again for all the help.
5/5
FacebookSold a flat in Sunbury with Chancellors in August/September. Despite a few sales not going through at first, the flat was eventually sold significantly above asking price. This is a testament to the patience and diligence of those involved at Chancellors, specifically Karl McHugh who worked tirelessly and was pivotal in achieving the sale. I found that communication was first class and I was always able to phone for reassurance or to ask a question without being made to feel like a nuisance. Despite the fact I probably was! My thanks to all involved and I would certainly recommend them again in the future. Charlie
5/5
FacebookShe gave fabulous service from start to finish. From the moment I called up in a panic worried I would not find anywhere to live. she also managed to find me the exact property which I had been looking at online for months and although I did go for the other properties she found me other ones of a similar high standard. She took time out of her own day to chat to me about the local area and life in Newbury and reading. I was more than just a sale to her ! Go to chancellors and to shannon if you are relocating to Newbury from a company particularly a grad as she really has the empathy to understand your situation of moving to a new place. -Shannon Downey -Newbury Lettings
1/5
FacebookSo at 19:40 the night before I get the keys for my rented flat, my girlfriend received an email to say we were missing a signature! Firstly the office has had a week to check the contract, secondly I paid £360 admin fees for this. Thirdly because of this balls up when receiving my inventory check this morning the lady had to take my keys back to the office, and not allow me to move in. No one was going to call me to tell me the situation. So now I am sat outside my new apartment, as I have had to move out of my old place with all of my stuff looking like a lemon! Thanks chancellors but you are shocking, I will let everyone I know to stay away from you!
1/5
FacebookAVOID LIKE THE PLAGUE, appalling service when trying to rent, have had over £5000 of our money signed a backdated tenancy agreement and now we've been told it's doubtful we'll get into the house tomorrow. Bit too late when we've booked a van and ended our current tenancy. Repeated attempts to contact anyone in the senior management team have been met with stony silence. Our lettings co-ordinator Zara has ignored emails and evaded answering our questions. Landlords and renters beware.
5/5
FacebookWe could not have ask for a better specialist sales person than Anne Bellicoso! She was always on hand to offer any advice around the sale and the purchase of our property! She would always follow through with anything she said she would do and would always call back as soon as she could! This was the first property that myself and my wife were selling and she not only put us at ease but gave us some valuable tips we shall remember for the future!
1/5
FacebookAvoid this company like the plague had 2 sales fall through on my house, withheld information from us to further delay us. Moved to another estate agent had to contact the CEO to get out of contract. Sold house via other estate agent at lower price for chancellors to come back and say original chain is back on only to find out 3 weeks later that it was all a cock and bull story. If I could mark a minus star I would. *****update 27/7/16 . please see further information as to how bad this company is in my replies below. They get worse as it goes on******
5/5
FacebookChancellors Estate Agents have been managing a property we have been renting since September 2015. Our initial experience with their style of management made us feel they did not represent our needs let alone be our voice. From a substandard cleaning of the property which they thought was acceptable to waiting very long for repairs. It was so very frustrating to deal with them! Then came JESSICA CHALMERS of the South West Oxon Property Management who turned everything around! From prompt response to emails, follow ups and updating us of the progress all our concerns! She is polite, friendly but professional. We have pinched ourselves on a few occasions to make sure its not a dream. She is just FANTASTIC!!! Our most outstanding concerns have now got some attention and it honestly feels really good to know somebody is looking out for your comfort. Jessica, we cannot thank you enough for how much you've changed our first rental experience from a nightmare to pure heaven. The Five Stars are for you Jessica!! Thank you.
1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
1/5
FacebookAppauling expericne with Chancellors, culminating in them continually lying to me, and then to the Tenancy Dispute Service. They denied a conversation I had with them to cover their own backs and cost me a chunk of my deposit. I will always avoid them in the future, and I hope that others are sensible enough to do the same. It's a real shame that they;re allowed to throw their weight around and bully those who can do little to fight back.
5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
5/5
GoogleVery appreciative of Chris's advice and professionalism. Fingers crossed that all goes well.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookKeylen Wilson has been dealing with my apartment and I must say, everytime there may have been an issue, she has dealt with it professionally and efficiently. 5 stars from me!
5/5
FacebookI'd like to say a massive thank you to Lucy Reeves! She was great when we needed to find our home ASAP. Highly recommend to everyone! Thank you Lucy again.
5/5
FacebookVery professional and Debbi Fulbrook was so nice helpful to a very stressing process of house moving. I wish Debbi all the best for the future. Thanks Debbi.
5/5
FacebookJessica Kendall has been proactive and diligent in ensuring that I receive regular updates with regards to the rent payment. Likewise, her telephone mannerism is excellent. JA Landlord
5/5
FacebookI'd like to thank Josh O'Brien at the Newbury branch for all his help in helping us get our first home. Very much appreciated and highly recommended. Thank you!!
5/5
FacebookThe service received from Chancellors was first class and Emma Aquino was very helpful in ensuring that I get best service. It's been nothing but perfect customer servicing.
5/5
FacebookThanks to Brian Lane and his invaluable advice when having to put my mother in laws house up for sale. Professional Courteous leaving us confident in his abilities.
5/5
FacebookAmy Lyons is a very valuable member of staff. She explained everything in great detail for me and her customer service was out of this world. Thanks Amy!
5/5
FacebookNatalie Wing has been very good at keeping me informed and responsive to my emails. I recommend her and am pleased with the service I have received,
5/5
Facebookgreat agency and very pleasant associates to deal with!!! I would like highly praise and compliment Laura Kirby!!she has been really professional yet friendly and very pleasant person to deal with. Very prompt and fast respond from her due to my request unless most of the relocation agencies never getting back!hope our good epierence will continue with this agency and hopefully we would be able to move to a new property as soon as possible!!
5/5
FacebookWe would highly recommend Chancellors, Richard Alexander was brilliant, he was very helpful throughout the process and I would highly recommend them to rent or buy through
5/5
GooglePrompt, efficient and knowledgeable about the property we viewed. Very professional.
Thank you Dawn for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
