Trusted Agent profile · Hay-On-Wye
★★★★★
811 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 811 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
117
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
145
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
5/5
FacebookExcellent experience dealing with Chancellors. Important decisions such as buying and selling houses are not easy to deal with. Neil Ballard made our experience a pleasure. He was helpful from the outset, really attentive to our criteria and surpassed our expectations.
5/5
FacebookI came in to the Aylesbury branch and was dealt with by a man named Harry Price he was fantastic very funny and very helpful. Gave me all the information I needed and will be using them again. Thank you Harry
5/5
FacebookJust recently been dealing with Chancellors in reading and they have helped me massively looking for a property within the area. A special mention to Lauren Moorcroft for all of her hard work and the time she spent with us.
5/5
FacebookI tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x
5/5
FacebookI thought living in China I would have a nightmare trying to organise everything to let my property out... thanks to Chancellors and especially Katie Ralls, the process has been easy. 2 thumbs up and would recommend to friends ��
5/5
FacebookI would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.
1/5
TrustpilotLandlords: AVOID AVOID AVOID
Landlords: AVOID AVOID AVOID!
5/5
FacebookI want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!
5/5
GoogleVery professional and friendly service.
Thank you Simon for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookGood experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!
5/5
FacebookThis is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.
5/5
FacebookOliver was fantastic throught the whole buying process of my new home and helped me and went to extra mile to make the process as easy as he could for me being a first time buyer! Thanks Oliver!
5/5
FacebookAll went extremely well� Spoke to a young smartly dressed Young man in Aylesbury branch, If I remember rightly his name was Harry Price , I will be passing the name of your agency on to friends .
5/5
FacebookScott was really helpfull on the process of our house purchase. He did all he could to make it easier and stress free. I did already recommend to a friend who wants to buy a property as well!
5/5
FacebookRichard and his team in the new Aylesbury branch were very professional and full of knowledge of the local area. Very polite and thorough whilst visiting us at our home. Highly recommend using them for lettings or sales.
5/5
GoogleGreat service, from Lili.
Hi Jane, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleVery polite and punctual would definitely deal with again
Thank you for this fantastic review Brian!
5/5
FacebookWould like to say a massive thank you Melissa in the chesham branch for talking us though everything when my family brought there house and i would recommend her to all my friends x Thank you melissa xx
5/5
FacebookI worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!
5/5
FacebookI would like to take the time to say thank you to Virginia Ayres who helped in the purchase of my property ... Her professionalism and communication was a reassurance in such a stressful time.... Thank you
5/5
GoogleVery polite and helpful
Thank you Clarice for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookTotally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!
5/5
FacebookI would like to thank the reading branch for helping my friend find a property within the area. Special mention to Lauren moorcroft and Jemma stone house for making it run smoothly . 5 star �
5/5
FacebookWe recently bought a property with Daniel Johns help. A wonderful and delightful experience, especially as Daniel was available to answer all our questions and allow multiple viewings. Would definitely recommend Chancellors for buying and selling.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
