5/5
TrustpilotJamie Woodman
Good customer service
Trusted Agent profile · Hay-On-Wye
Chancellors Hay-on-Wye reviews
★★★★★
815 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 815 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
117
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
149
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
Awards
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
Trustpilot5/5
FacebookGeorgina Marshall has been a great at getting new clients to come and view our facilities. When ever we call in she is so happy and nothing is to much bother for her. When she says she will call you back she will, quick to reply to emails and this is why we are glad to be working with Chancellors.
5/5
FacebookJosh O'Brien was a great help to me and my partner. We are currently looking to move and josh has set us up swiftly with a great financial advisor, all the information given to us was a brilliant help. He had good customer skills and made you feel like top priority. Thanks josh and we will be in contact soon!!
5/5
FacebookI have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.
4/5
GoogleWe really liked the property
Agent replied · 8 October 2025
Thank you, Len, for your positive feedback! We're thrilled to hear that you really liked the property. If you have any further questions or need assistance, feel free to reach out. We appreciate your support!
5/5
GoogleChris Dorsett at Chancellors has been a superstar. He arranged multiple viewings, always on time, and supported when I finally made an offer on an house. His follow up was also superb. Throughly recommend.
Agent replied · 22 October 2024
Thank you Chris for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookI am currently in the process of buying my first home through Chancellors. After our offer was accepted we asked to go and see the house again, Gareth was brilliant. He had so much knowledge about the house and was patient whilst we took our time measuring and discussing room plans. Really appreciated all his help!
5/5
GoogleReally good communication, friendly, punctual etc - great service, thanks
Agent replied · 23 May 2025
Thank you so much for your kind words, Chris! We're thrilled to hear that you had a great experience with our team. Providing excellent communication and friendly service is our top priority. If you need any further assistance, feel free to reach out. Thanks again!
5/5
GoogleWe've been searching the market for a while and Kian (the agent ) have been quite helpful and honest when assisting us. It’s been difficult settling but we are hopeful and trust Kian completely to get us what we want.
Agent replied · 22 October 2024
Thank you for this wonderful review Okemena. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotImpressed with this branch of Chancellors. Highly recommend.
Impressed with this branch of Chancellors.
5/5
GoogleExcellent communication from Chris and Travis. Highly recommended
Agent replied · 23 May 2025
Thank you Matt for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookPLEASE AVOID CHANCELLORS. For 8 MONTHS I have been begging these morons to get several issues sorted with the home I rent. I AM STILL WAITING! I can honestly say this is the worst estate agents I have ever had the misfortune of dealing with. It has been one disaster after another with them. PLEASE CHECK ALL PAPERWORK. THEY HAVE NO PROBLEM FORGING SIGNATURES.
Agent replied · 22 February 2025
Hi Kimberley, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleVery helpful, supportive, and always offering good advice. Also thankyou for being patient with an elderly lady in her search for the right home…..
Agent replied · 22 October 2024
Thank you for this fantastic review Jane!
5/5
TrustpilotIam really happy with the service…
Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.
5/5
GoogleChris, from Chancellors, is overseeing the sale of our house brilliantly. We've had excellent, and honest, advice and support from day one, and I'd recommend him to anyone who is wanting to sell their property.
Agent replied · 22 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleHaving dealt with both Chris and Maria at Chancellors we were happy with the service they provided. Although not successful in our purchase we would be happy to use them again.
Agent replied · 22 October 2024
Thank you Jeff for giving our Hay on Wye branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
FacebookI have recently sold my house through the new branch of Chancellors in Aylesbury. Sharon was excellent; very professional at all times and a credit to the company. The fact I have a member of the head office team keeping me up to date with the chain is a bonus. Thank you!
1/5
FacebookAbsolutely disgraceful. 48 hours before my step daughter was due to move into a rental property Chancellors have told her that the move cannot go ahead. She has a signed contract and has paid the deposit. No one is responding to phone calls or emails. Spent the whole morning trying to get hold of someone to find out what is happening.
Agent replied · 22 February 2025
Hello Andy, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at Jennifer.Dowden@chancellors.co.uk. Many thanks.
5/5
GoogleFantastic service by the lettings team at Chancellors to transition a property including multiple tenants - all at very short notice. Many thanks to Jane and her team, it is much appreciated.
5/5
GoogleAlways first class professional, responsive and personal sevice . We have bought and sold several houses through them and It has always been a good experience .
Agent replied · 22 October 2024
Thank you for this wonderful review Simon. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookMyself and my husband have been dealing with Lauren Perks and cannot recommend her enough, she has been the most helpful and very forthcoming with information we needed. She has kept us in the loop all the time. We really appreciate everything she is doing for us. Thanks Lauren.
5/5
FacebookWe would like to thank Amy, Sarah and the entire team of Chancellor Group for the support and efforts given thoughout the entire process, from initial enquiry all the way through to moving into the property. We finally found the right house in the right area as we wanted.
5/5
GoogleVery friendly, professional service. Within days of going on the market several viewings were booked. Staff very helpful.
Agent replied · 22 October 2024
Hi William! Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookI have rented my property via Chancellors for a few years and want to thank Liz Way for managing the various tenants. She is very helpful and professional with everything that needs to be done. Liz always remains polite, efficient and offers great support and service....thank you again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chancellors Hay-on-Wye
Has Chancellors won any awards?
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
