Chancellors Hay-on-Wye reviews

★★★★★ 5/5

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Home buying process involves more than two parties. Sometimes, it will be difficult to liaise with all of them. This is when you need to have a very efficient Estate Agent who can play a key role in the entire process. I really appreciate help and support extended to me by Sebina without whose support It would have been really difficult to exchange and complete my purchase in targeted time. I would surely recommend my friends, families and clients to go to Chancellors. Thanks Sebina once again. Samir Nath Pyakuryal

Samir · 14 June 2016

★★★★★ 5/5

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Great Service From Alice Spencer from Chancellors Central Lettings Team she has been absolutely fantastic in managing our rental, following up, great responding to emails, great at chasing up, answering calls and generally keeping us informed on the status of our rental, making the process less stressful, even making sure we were happy with progress before taking a well earned few days holiday! Thank you Alice for your great customer service! Defiantly at ease having you on board and managing this process for us!!

Steff · 10 June 2016

★★★★★ 5/5

Google

Chris Dorsett has given us great service. We wanted to have an online viewing of a property. Chris sent us a number of videos as requested and they helped us a lot to make a decision. Also us being in France , Chris has kept in constant touch. Keep up the service. Jan and Narendra Maniar

Narendra · 25 April 2024

★★★★★ 5/5

Trustpilot

thanks team.

hi, very helpful team. thank you Amy Jones

Robert · 22 July 2025

★★★★★ 5/5

Trustpilot

Smooth and Professional Tenancy Renewal

I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!

Geanina · 21 October 2025

★★★★★ 5/5

Google

Chris was great help and great service provided.

Cam · 26 March 2024

★★★★★ 5/5

Facebook

Chancellors Property Management have been managing my rental property for the past 12 months. Overall I have been happy with the level of service received. Recently Jamie Hawkins has been acting as my Property Manager, I have needed to contact Chancellors on several occasions over the past couple of months. I must say that I have been most impressed with all interactions with Jamie, he has responded promptly and taken appropriate action as requested, in a timely manner.

Kevin · 11 May 2016

★★★★★ 1/5

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The estate agents working at chancellors are incredibly rude and incompetent. We have recently just tried to rent a property through them and at every point we were confused, given conflicting information and left in the dark about what was happening with our application. I have never been spoken to so poorly or rudely, with one estate agent actually saying to me ‘I don’t see what your problem is’. Communication was so poor throughout and we were often given less than 24 hours to do certain things otherwise our application would be unable to progress. Once, we were given only 6 hours to transfer over our deposit and rent without confirmation that the property was legally ours. We were often left unable to contact anyone to ask questions and I’m still awaiting my call from management! Chancellors ruined what should have been a very exciting time for us.

Jess · 3 February 2022

★★★★★ 5/5

Trustpilot

Simran was brilliant

Simran was brilliant. Helpful, communicative, patient and good at working to a tight deadline.

Sara · 22 April 2025

★★★★★ 5/5

Google

Kian is such a lovely person, very professional, kind, friendly and informative. Great suit!

Rosie · 23 October 2023

★★★★★ 5/5

Trustpilot

Best agency and very professional service

I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.

Mr · 21 October 2025

★★★★★ 5/5

Google

Chris has shown us around a couple of properties and has made it an enjoyable experience.

Steve · 8 September 2025

★★★★★ 5/5

Facebook

Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 5/5

Google

Chris greeted us at the property that we were viewing and gave us a warm welcome. He was friendly, professional and very knowledgeable about the property and the area. He answered all of our questions and made sure we were happy before we left.

Samantha · 23 August 2024

★★★★★ 1/5

Facebook

Avoid. Terrible experience trying to let a property through chancellors. Ongoing issues with poor customer service, rude agents who refuse to reply to emails or return calls. Awful experience trying to go through Canopy referencing who draw out the process disputing irrelevant minutiae, finally approved only to have to repeatedly chase a contract which was initially sent after days of chasing with incorrect information. Currently facing potentially having no where to live in 3 weeks and Chancellors are not willing to engage with us. Unable to contact a manager to escalate the issue or speak with anyone who is able to advise the current position of the tenancy. Very willing to take £346 holding fee but not prepared to treat customers with any respect.

Kate · 15 July 2021

★★★★★ 5/5

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I would like to say a very big thankyou to Josh O'Brien who helped with our recent property valuation. His local knowledge and experience proved extremely valuable and ensured we obtained the best price for our property and throughout the whole time from my first phone call to the office Josh has been extremely helpful professional and proactive and I would recommend them to anyone who's thinking of buying, selling or letting a property.

Steve · 28 October 2016

★★★★★ 1/5

Facebook

There was only one person who helped me from the beginning to the end, she's very helpful and polite, Arabella from botley brunch. I only had one week to find a place to stay with my baby, and she made an afford to make sure that I get the house that I wanted to move in to. I'm very thankful for your help Arabella � ... Me and my baby we are settled now

Neyma · 13 October 2016

★★★★★ 1/5

Facebook

We had the worst experience ever with bracknel branch chancellors . We finalised on a property to rent at royal winchester bracknel without even visiting , just agreed on it looking at the vedio of the flat. We went through the whole process of creating the rent passport , providing all that million documentation from our side which had a full details of us , then we had to provide a uk home owner as guarantor. We finally managed to get that as well , & then they started scrutinising the guarantor for all income details & everything. After a month of doing whole process they got back telling that guarantor details doesn’t pass the owner’s requirements & hence owner declined to rent the property to us , even though our details matched the criteria of tenant eligibility. Worst part was they took out card details telling that nothing will be deducted unless you move in , & when the whole process did not get through they have deducted close to 300 £ , without even informing us . When we try to get in touch , MS Danielle has conveniently ignored our constant calls & emails from 2 days . We have been in Uk for 4 years & right now we are in 4th house & this is the first worst experience we have had . Looks like the whole thing was a scam to take money out of us for nothing. Looks like a big scam agents these are trying to make money out of us by asking for unnecessary details & then rejecting the offer . I would never recommend & please be aware of these chancellors.

Madhumitha · 15 June 2021

★★★★★ 5/5

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Dear Chancellor team, A couple of days ago, we had an overpayment issue and called to one of your team for assistance. Philip Rowlandson was the person who took our call and solved this issue for us. I just wanted to say that Philip was extremely helpful and managed to solve the situation in a very brief time. I couldn't be happier with the service provided. Thanks for your time, Kind regards Jesus

Jesús · 18 August 2017

★★★★★ 5/5

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This is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!

Palz · 21 October 2017

★★★★★ 1/5

Facebook

The worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!

Karolina · 20 March 2021

★★★★★ 1/5

Facebook

My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 1/5

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We had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property. So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.

Roxana · 26 January 2021

★★★★★ 1/5

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Your company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers. It's not right that you agree a fee with me then go back on your word! You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management! Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.

Richard · 20 November 2020