1/5
FacebookTotally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!
Trusted Agent profile · Hay-On-Wye
Chancellors Hay-on-Wye reviews
★★★★★
815 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 815 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
117
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
149
Reviews on Trustpilot
Business-wide
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Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
Awards
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
Facebook5/5
GoogleVery polite and helpful
Agent replied · 22 October 2024
Thank you Clarice for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookI would like to thank the reading branch for helping my friend find a property within the area. Special mention to Lauren moorcroft and Jemma stone house for making it run smoothly . 5 star �
5/5
FacebookWe recently bought a property with Daniel Johns help. A wonderful and delightful experience, especially as Daniel was available to answer all our questions and allow multiple viewings. Would definitely recommend Chancellors for buying and selling.
1/5
FacebookUnder no circumstance rent or sell with this terrible unscrupulous company. They are about nothing but making a quick pound and they’re pure gorilla sales techniques are frankly scary
Agent replied · 22 February 2025
Hi Ben, thank you for taking the time to get in touch, we are disappointed to read of your concerns. However, we are aware that your situation is currently being dealt with and the hope is that we can resolve your concerns. You will be contacted soon. Please email directors@chancellors.co.uk with your email or phone number so we can provide further assistance if needed. Many thanks.
5/5
GoogleWe viewed a bungalow a few weeks ago in Peterchurch and found Rocio from Chancellors extremely helpful, polite and friendly without being overly pushy and we enjoyed our viwing experience with her.
Agent replied · 22 October 2024
Hi Janette, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookAbsolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Agent replied · 22 February 2025
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleFantastic service very professionally was able to answer all my questions promptly definitely 5 star
Agent replied · 22 October 2024
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleJane at Chancellors has been extremely helpful and provided an excellent service with our search for a new home.
Agent replied · 22 October 2024
Hi Diane, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookI would definitely recommend Chancellors Estate Agents! I would especially like to say a big thank you to Harry Price at the Aylesbury branch who has been so helpful and pleasant to speak with.
5/5
GoogleMy wife and myself found the young lady from Chancellor’s most helpful and very professional,a quality which puts one at ease immediately, it made for a very complete viewing experience.
Agent replied · 22 October 2024
Hi Kenneth, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookEmma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma
5/5
FacebookCan't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.
5/5
FacebookI would like to thank Liz Way for her prompt and professional manner in which she dealt with my rental. A problem occurred and it was dealt with immediately. So thank you Liz.
1/5
FacebookAbsolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service. Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do. Plz plz plz do not deal with this company. You will regret your decision for ever
5/5
FacebookWe have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner. Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.
5/5
FacebookThanks to Paige Cox for looking after my property for another year. Sorted out lots of problems for me over the year and made it seem much smoother than previous years. Thanks!
5/5
FacebookI was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!
1/5
FacebookPlease please every DO NOT USE chancellors,I used the slough branch for the sale of my house which has still not sold even after dropping the price nearly £50,000 and have had to withdraw in the sale as I have lost over £8000 on paying the mortage of a house that has been empty from my own pocket...i have told George that came to do the valuation on my house that I needed quick sale.He told me he could sell it very easily as it had alot to offer as a 3 bed semi and valued at £425000 back in April here we are in July dropping the price nearly £50000 with not a single offer.I am sure they are doing something wrong...are they over pricing or not doing viewing correctly are also very poor at communicating as send alot of emails and have make alot of calls regarding my sale when the eventually get into contect,very little back in return besides reassurance but still no offers.I am sure they get paid to sell my house which they haven't done as if i sell my house now I will be at a loss therefore I have had to withdraw my sale. They also have very high fees compared to other agent.SO PLEASE NOT USE CHANCELLORS WITH THE SALE OF YOUR HOUSE
1/5
FacebookBooked a viewing for 6pm on the 2nd May 2017. After waiting for 15 minutes, we decided to give up. No phone call to let us know we wouldn't be met. If we are disappointed, goodness knows how the seller would feel not having people able to view... ***Update*** Just had a phone call to let us know there was someone at the property, waiting. Trying to make out it was us in the wrong. Terrible, terrible customer service. No apology! Absolute waste of time dealing with these agents!
1/5
FacebookThis agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.
5/5
FacebookGreat customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !
1/5
FacebookProperty management side of the business is poor in my opinion . Inventory had to be updated and I listed health n safety issues we had . Took from September till now and still not sorted only when I've got very nearly abusive on the phone have things began to move in the form of an email to say the contractor has been given the go ahead . Didn't think much to the tone of the smart arsed lady's attitude, who will remain nameless, the on the other end of the phone either. I think they forget they represent the landlord as well as the tenant
1/5
FacebookOk so you were keen on receiving a facebook review so here it is.... I think a week without heating in this house is absolutely appalling given it's the coldest November on record for 30 years... 5 people live in a house where we pay a decent amount of rent to you guys too, including a 4 year old with a very weak chest. I commend you for your quick actions last Friday in giving us 3 heaters (btw heaters use a lot on the electric and also they don't heat the whole house before you say anything as the heating does!!) but to have no resolution when in last Friday's & Tuesday's report the engineer stated it was the gas valve, so it's now a week without hot water / heating. My wife has been in tears this evening, so I want it fixed ASAP, again she took today off work as I did on Tuesday for which we won't be reimbursed... We aren't allowed to hold back rent but we are allowed (according to citizens advice) to use the rent money to fix the issue! Also you have an obligation to apply appropriate accommodation which as I've stated already that this isn't acceptable during the coldest November in 30 years!! There's 5 of us here so how do you expect 5 people to have luke warm (borderline cold) showers in this weather on top of that how do you expect us to get washing done etc I was keen not to put this on facebook but you forced my hand in taking longer than a week to get it fixed. This needs to be fixed tomorrow!!!!
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Questions about Chancellors Hay-on-Wye
Has Chancellors won any awards?
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
